Customer's trust in being efficient.

This System really helps make sure the flow in my workplace is constantly moving. We have to be a well oiled machine, and customers expect that pace, so this is a great program and I am glad we use it.

It took me a little bit longer to learn since I am used to a different POS, but that might be my own muscle memory getting in my way

There are two main reasons I originally gravitated towards AccuPOS, which continue to set it apart from the competition. The first was the fact that it integrates with and stores data in QuickBooks, thus providing a powerful, mature platform for product entry, inventory management and reporting. The second reason I was attracted to AccuPOS is that it also stores data in a Microsoft Access-compatible database format, allowing me to do powerful customized data mining and analysis. Over the years the software has improved, and more recently I have been impressed with the new generation (2015) of the product, which has taken it to a new level of sophistication. Lastly, we have had a very good experience switching to integrated credit card processing with Mercury Payment Systems (the AccuPOS partner), speeding up our transactions at the point of sale while lowering our rates.

I have no major complaints about AccuPOS. The biggest problem with it is probably that it is not a large software vendor with a massive sales volume, and therefore their product does not have the same level of maturity and sophistication that some might expect. However, in this price range one will inevitably encounter limitations and software quirks with any POS solution. Earlier versions of the software definitely suffered from some clunkiness, although with the 2015 release much of that has been eliminated. One thing they could have done better is to communicate what a major change it was going to be to upgrade to the new generation of the software so we could have planned for the down time and necessary adjustments to adapt to the new system. The other difficulty I will mention is their method of verifying the software registration, which has caused us some problems. In order to verify that the software has a valid registration it must communicate, via the Internet, with their registration server each time it is started. So when their server is down AccuPOS cannot verify its registration and the software disables the ability to z-out until the registration has been validated. Also, at our location we have redundant, load-balanced Internet connections and there have been ongoing problems with our registration being validated to a specific IP address.

My overall review of the company and its software development team and methods, is both outdated, and lazy. Often was hard to get a tech on the phone (their hold music, and recorded blurbs, and sadly sickening. Trust me, I have them memorized). And when you did, you were lucky to get one that understood the software enough to help with it. Various designs in the software are counter-intuitive, even if they might be easy to learn, they require some inefficient steps to use. They totally revamped the software last year, and most of the changes made it a little harder to use. Incredible, but honestly true. I hope someone considering AccuPOS, especially to integrate with Sage 50, takes a warning, and pays attention to details that will become important later. Thank you for allowing me to express my honest story.

Basically, it can integrate with Sage 50. Like you'll see below, it has problems, but it does work. You specify the random

Low quality software design, many counter-intuitive buttons and steps. Basic tech support was unusable for me, because they understood computers, and even their own AccuPOS very much less than I did. 1. AccuPOS is slow in almost every step. The time from scanning one or many items, until the total is calculated, is over a second, maybe 2, but long enough the clerks needed to habitually pause before announcing the total sale. Very counter-intuitive for a Point of SALE. 2. Another problem that this slowness caused was immediately after entering an item, if you tapped on the quantity or price to customize it, AccuPOS would look like it's ready for you to key in, but then would blink away to the normal screen again. Only when you either waited long enough, or tapped it again, could you change the price or quantity. Again, not useless, but very very counter-intuitive for a place where you are regularly making SALES, in as fast a time as possible. 4. AccuPOS can import the items/inventory from Sage 50. But it barely works. And it didn't save us any time in price updates, etc. 6. AccuPOS can export to Sage 50 any customer account payments. But this still does not eliminate a Receipt transaction in Sage 50 to apply the payment. 7. AccuPOS messed up our accounting. With every sales import, the database integrity got worse by a few cents. 8. A bug in the integration software messed up our accounting. AP refunded us a little money for that cost, but still... [eye-roll]

A simpler and better way of ordering and tracking food in restaurant business.

I liked how simple it was to set up menus and sides and how easy the ordering screens were to read. Training others to modify menus was also fairly easy.

My biggest struggle with this software was accurately tracking cost of waste. The only other issue was getting the printing system to work correctly.

It was inexpensive and not a budget breaker.

The price is great for a non-profit budget. It has the basic features that a small non-profit thrift store would need.

Configuring the database is really convoluted. The support team seems to be under staffed as we have had to wait for over a half hour to speak to the first level techs...

IF YOU BUY THIS PREPARE FOR YOUR ACCOUNTING SOFTWARE TO TAKE A CRAP, PLAN TO BABYSIT THE PROGRAM TO ENSURE IT IS RUNNING PROPERLY. AND BE READY FOR THE PROGRAM TO MISS SALES, TO DEAL WITH THEIR I.T WHO ARE ALSO CONFUSED ON WHY WE ARE SET UP LIKE THIS AND ARE NOT TRAINED TO HANDLE PROBLEMS ON A WONKY PROGRAM!!! AND THEY HAVE NO CLUE ABOUT CANADIAN BUSINESS AT ALL NOT EVEN TAXES!!!

IT SHOULD BE EASY TO USE & IT WAS NOT. !! OVER A YEAR AND THEY STILL CANT GET IT TO RUN PROPERLY. NO MANUAL SO YOU HAVE TO PAY FOR TECH SUPPORT!! OR WASTE $$ AND GET ANOTHER PROGRAM.. JUST BUY ANOTHER PROGRAM!!!

IT IS NOT EASY TO USE, SET UP AND DOES NOT RUN PROPERLY. I HAVE OLD PROGRAM SERVER AS THEY COULD NOT GET THEIR UPDATED TO LOAD AND RUN PROPERLY, BUT HAVE THE NEW PROGRAM. THEY WILL NOT GIVE ME THE NEW SERVER PROGRAM, WOULD NOT REFUND MONEY AFTER 30 DAYS WHEN IT WAS NOT RUNNING PROPERLY.

terrible

that you can search an item if you don't know where on your menu it is.

in order to set it up , one has to have technical knowledge and really knowing how a restaurant menu has to be organized in a point of sale. Having no experience at all, like my situation will result in having an extremely not organized menu on your software. Today only I've been waiting for someone to answer the phone for the last hour. if you have an emergency on a busy night....good luck with that. They claim to be in business since 1999, so as they say, today nothing has changed since as the customer support is a huge problem

The system did not work properly from day one. It was extremely slow to upload inventory items and did not integrate the sales into the system. There were constant glitches with getting POS to load in the morning . We called many times and the issue was never fixed properly. Eventually we were told that our system needed a hardware upgrade at a cost of about $2000! We only had it for just over a year and bought all the hardware brand new from Accupos. Needles to say, we have switched to a different product.

Sage 50 Integration, ability to assign codes

Very slow and low quality hardware, not user friendly.

This pos is more for restaurant than fashion retail shops

Very easy to use. Really good customer service if you call before 12:00 pm (UK). From management it is posible give different permisions to the users

No subcategories Dificult load stock Too many features for restaurant that if you are in retail they are useless. Web non update Remote software acces doesnt work properly

Fast & Efficient THE BI Module is ok but more charts are necessary Moes reports are required Graphic interface ok

Should have more functions, beside BI A strong security module is needed Poor Integration with POS devices

Excellent value for your money Simple to learn and use A must for all other ladies with not enough time to run the business, like ours

We run an online business with a retail shop, selling a variety of products. We use AccuPOS in our in store location, & sell products using a barcode scanner. At times we have products that are not barcoded and these are sold using a touch screen. AccuPOS makes the sales processes so easy, training our staff is simplified & at the end of the day our entire sales are imported into our Sage accounting automatically and all the stock is reduced, invoices are created, customer details are added. We are delighted with our purchase. We will add the same solution for our next shop, expected to open in the new year. We also like to praise EuroPOS for the excellent service that we have had to date. From the moment that our enquiry was submitted, we have had exceptional assistance from their sales department and support staff. When we bite the bullet and bought the software, they were by our side each step of the way with the support and logistics to get us up and running on time.

Stock control for our shopping cart would have been beneficial. We have considered a 3rd party application, but not sure if it will work with Sage or AccuPOS. We are using our Sage for our stock control, but have no way of updating the qualities on hand to our web site.

If you are a restaurant or full service bar RUN AWAY! We realized there is a reason everyone else uses ALOHA, it works!

There is support and training service you can call but they are on east coast so if you need help & it's not the morning M-F in California you are SOL!

Support does not know how restaurants with table service function, it will take you hours of explaining to get anywhere. Freezes, glitches, sold us hand held devices tech support doesn't even know exist or how to trouble shoot them. This is a system for counter service or specialty stores not full service restaurants!

Terrible, We are shopping for a new provider.

there are no positives for this system. It does not work as advertised

Freezes up after yearly update. Always happens at busy time of the day. They have been working on a fix for over a month WITH NO SOLUTION. Credit card tips are not being processed causing alot of extra accounting work and upset customers.

We've had AccuPOS in our restaurant for about 6 months and it works well.... when it works, but it is SKY HIGH maintenance and very poorly represented by their "phone service only" service techs. We have spent well over 100 hours on the phone with techs that don't know how to fix problems, if you can manage to get in touch with one to begin with! Be ready for a 45 minute wait nearly every time you are down and have a desperate situation. Today is Saturday about 3pm and there is only one tech on duty! We have customers now and expect a crowded Saturday night and both POS machines are down or, maybe it's the server, who knows. My call has been disconnected or hung up on 3 times and I still don't have a solution. I must say that when it works, it's all that you could hope for but it's like walking through a mine field of insecurity. I wouldn't recommend this system at this time due to the buggy software and the worse than pitiful service with very, very long wait times being put on hold when calling for support.

Worst experience ever. Was promised they had a french version as I'm in Quebec and they have laws here. they finally made one, but I think they used google translate or worst to build it.

Nothing. it never worked. and wat a juge waste of time and money.

I usually read reviews before getting anything like this, but for some reason I didn't and got caught in a scam. It took almost 3 months before I received everything. Then got to the installation, and hour on the phone, bugs, another hours, another but, after the 9th phone call that the average time was an hour, they never managed to get the system working. Returned the computer and took over 2 months to get a credit. did I say credit, they kept about 75% of what I paid for restock fee and I had to pay shipping back to them on top of that which means the credit I got was to pay for the shipping back to them.