Having used the product for two years its very user friendly, my staff find it very easy to use and my customers love it when they loose there docket, we have there transactions at the touch of a button

The stats that are available and the quick invoicing function, my customers love it.

That its billed in US dollars, every thing else is fab

I've been very happy with all the Cleancloud personal and there customer support team is awesome.

Cleancloud is the third POS I've integrated since the year 1996. My first POS was purchased and converted to franchise use only. The second did not fulfill half of their promises so I went to the Clean Show to check out who was available. Cleancloud was already integrated with my assisted assembly and their pricing was substantially lower that the main players. The Customer App , Driver App and Customer Portal were all functions that I was looking for to up my customer experience. Those features along with heat seal labels, assisted assembly, access from any computer or cell phone and a very user friendly interface made the choice easy for me.

CleanCloud has been around for 7 or 8 years mainly in Europe, Africa and Asia but North America was a new market for them when I signed up. While the original setup was not difficult, there was alot to consider and cover when setting up a new POS. At that time, their manual, training videos, and onboarding was a little weak, but since then they set up the CleanCloud University for set-up and employee training.

Very positive. I've been happy with CC.

I love the updates they keep rolling out. Their customer service has continued to improve! They have been doing a great job with helping with any issues. Receptive and professional. Adding some great features. They're improving ease of use, although it is pretty straightforward.

Some features are a little clunky. But technology, eh? Nothing is perfect.

Overall it's good I wish that we had a direct contact USA time to speak to some and get issues sorted and a little bit more trainung

Its mobile and you can log in from anywhere

You have no phone contact we have to email n some times u need assistance asap but u have to wait for email or someone to contact you back

I have had a great experience with them. So far so good.

I love the ease of use when it comes to working the platform and teaching my employees how to use it. I really like how customers receive text messages when the orders are done as well as progress updates. I also like their metrics and ability to see this and their monthly generate reports

None that I can think of. I have not had any issues to complain about.

The team behind this software obviously cares about the product they are delivering. Anytime I had an issue, it seemed like a dedicated team of coders would tweak my system to make it work for me. It’s fast, modern, and has helped me make new customers and retain them. Well worth the purchase.

All the integration with Marketing, Text notifications, plant mode, accounting, etc is so useful and really makes this the only software that was worth the price. The fact that I can use my iPhone as the entire POS is amazing, just log into CleanCloud from any browser and you’re ready for business. Also, I got to keep all my hardware, these guys made their software work for me, NO other company did that for me.

There really aren’t many things that stood out as unlikeable aside from the price. I would love to pay less for this product but I cannot say that i am not getting my worth from it. It is not a US based company, but they have dedicated staff to help you with all issues via email, although calling would be easier sometimes, but I rarely have issues to begin with once I completed set up.

I have been using the Clean cloud since 2015, I have never at any point felt to check up on other software though there are numerous in the dry cleaning industry. It is easy and serves the purpose for which I want it for. I typically recommend it to colleagues as the Best Drycleaning Application in the world. Kudos Cleancloud

I use CleanCloud as our Dry Cleaning software. It is extremely easy to use with a very low learning curve for the new staff. The ability to integrate into accounting software like Xero makes it even easier to serve the purpose of an end to end application.

A bit expensive for an SME in Africa going by the FX rate devaluation, however all the same very valuable and value for money. Will appreciate a bespoke pricing approach for Africa-based businesses.

Ease of implementation, white-label application, the possibility of push notifications, the quality of after-sales service

The way to handle deposits at the same address but with distinct users

Excellent, it helps me review my orders adequately

It’s very easy to use and can be customized easily

The support do not respond quickly and the did not solve a problem I have until this minute

Certainly an upgrade from our previous, very outdated software. Although CleanCloud is modern and works on the cloud (which has been great), it could be more streamlined and intuitive in design. Because the software is cloud-based, it is good to know upgrades and fixes can be deployed as we move forward.

Ease of transition from former management software.

Interface is not always easy to understand, convoluted process to do many basic operations.

Its been good. I like it a lot.

The flow through the cleaning process. The ability to logon anywhere and view / work out any of the pending orders.

Getting the PoS to work with our hardware (printing, scanning, cash drawer)

Setup took a little longer than expected because I had to manually go in and set the pictures for each button. Overall I am very happy with the product, and love how I am getting notified everyday on updates and improvements they are making to the system. Next for me is to start getting the custom app developed for my business. Clean Cloud is helping us to bring our business into the 21st century and stand out against our competitors.

Everything is where it should be. Finding what is needed is possible with just a few clicks. Training employees on this software is also a huge bonus, because the buttons have pictures, and it makes it quick to learn how to do the basics when I have turnover at one of my stores.

To have pickup and stops from my driver to my other stores, I have to set up my stores as a customer. This creates orders like it would for a regular customer. So everyday, I have to go in and delete the orders that were created for the store after my driver picked up the items.

From the day-to-day operations to the affordability to customer management, the CleanCloud people know how to provide SAS with ease of use and great training and support.

CleanCloud does everything I need it to do at a reasonable price. It streamlined our in-store operations and completely simplified our pickup/delivery business.

Nothing comes to mind at the moment. I'd have to give this some thought.

Overall, our experience has been favorable. The onboarding process is good and [SENSITIVE CONTENT HIDDEN] is very knowledgeable, friendly and helpful. My experience so far with customer service requests is that they have been answered promptly.

The system is easily customizable, and allows, for example, the use of pictures or icons in its POS/Retail section, which helps employees who are not that good with computers. It has a good user interface.

There are some things that are less-than-intuitive about the software, such as how to delete an order, and some features can be a bit hard to find. My least favorite thing is that, after the system is unused for a while, we've found that we can't get back in without closing and re-opening the program, which is frustrating if a retail customer is standing and waiting. It is possible that that is the fault of our internet connection, I can't be sure.

VERY GOOD SYSTEM

EASY TO MANAGE!!! ONLINE EVERYWHERE, EMPLOYEES ACCOUNTS.

sOMETIMES WHEN THERE IS NO INTERNET WE CANT ACCESS THE ACCOUNT.

It’s been amazing - they really care about my success and [SENSITIVE CONTENT HIDDEN] has been amazing through the on- boarding with me.

Ease of use , support , willingness to change and adapt to requests or idea, functionality.

What was missing last month they have adapted and made changes to. They constantly want feedback and make those changes to satisfy the customer. The biggest issue I have had so far is with satellite store and not being able to use either different barcodes or using same as plant however they are working on that issue for me.

Predominantly we aim to be more efficient within our business and Clean Cloud adds a more streamlined approach to our processes therefore providing better service offering to our customers.

Its ease of use, quick setup and its integrations. I like that its tailored for the type of service we do and takes the chore out of the admin within our business.

Improvements to the UI/UX could be a bit better. With more improvement around a more cleaner interface, perhaps also a welcome Step by step setup for new accounts would also be a plus. Do also feel that the admin/backend could be a bit more informative.

clean cloud makes it easy to track orders and makes it easy when a client comes into the store, in a rush and we do not have to take down their name and number because it is already all in the system.

this software has everything you need to build a successful dry cleaner. it is easy to use and very affordable for the all of the functions we are able to use. the customer support team at clean cloud is by far the best we have ever seen. they truly treat their customers like family. if we have a question, they are there to answer us almost immediately.

we really do not have any cons to express about clean cloud at the moment because they have been so patient with us and have always done their best to fix their software as best as possible for our needs.

Benefits: Organization; Capacity to update constantly the software; Problems: I would like to have some features that are not posible to implement taking in considerations the issues of my business; Lack of support in other languages;

1. Capacity to update the system all the time; 2. Easy process; 3. Webminars to help;

The fact I cannot adapt/adjust everything to the way my business is built on.

as i said, good software with amazing support above and beyond what anyone could hope for

This software runs our business but we have had issues with browsers, operating systems and printers .... basically i was out of my depth. the engineers at CleanCloud worked on helping me resolve the issue with the printer above and beyond what i could have ever expected. timely support so i can get get on with running my business

my inability to configure the 3rd party printer

Economy of Time

Little bit expensive when you have more than 10 stores but it is ok for now

Price is too expensive for us and are looking for another one similar but cheaper:)))

Excellence experience. They also submit suggestions for improvements for features that they do not offer.

Order and customer tracking and inventory is the best use for us.

There isn't an option for international payments. Once that feature is added I will definitely use it.

Very happy with my purchase

I have 4 stores, 3 of them are on Cleancloud. I have had custom requests for features, and Cleanclouds tech support has been great listening and many often times implementing our needs, as our needs are usually the same as many other dry cleaner needs. The software is intuitive for the user and has ample features that we are still exploring to further streamline our organization

Their support is in the UK, even though they are 24h available, I am in California and it isnt always easy to reach them on the phone during my daytime.

The facility to text customers when product is ready.

Split payment of card and cash is not recorded correctly as it only recognises one type of payment - cash OR card.

I needed a software for my dry cleaning & laundry, which operates with 3 business models: we have counters, but now starting lockers and routes, too. The guys from the CleanCloud first helped me with the translation to Serbian and then made all the necessary changes to make the software applicable for counter, route and lockers customers. I mean they literally do whatever I need within minutes. And there were quite a lot changes that I needed to do in order to make it work. The software is very intuitive, easy to use and meets all our needs. Since I love to analyze business KPI, it gives me all the necessary data I need. And the best thing is that the guys who own it are constantly improving it, adding new and very helpful features. I would really like to recommend the software AND the team behind. :)

Intuitive, easy to use, informative reports, tailor-made for all our needs. Adaptable for all business models (counter, route, lockers). The developers are constantly improving it and adding new features. Magnificent customer support.

It doesn't support our special letters (like , , ) on the receipts.