All DoorDash Reviews
1-25 of 156 Reviews
Sort by
Faith
Verified reviewer
Internet, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
DoorDash is apart of the future.
I love how easy it is to use this app. I also love the interface.
CONSI have no cons or what I liked least about DoorDash.
Alexis
Education Management, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
DoorDash for Food
I like how easy it is to use DoorDash. I often order food because, as a teacher, I have a very short lunch break. Since I am not able to go out to get food, I need to order when I wasn't able to prepare a meal beforehand. DoorDash always delivers in a timely manner. It is easy to communicate with the driver. The fees charged are the same as other companies, if not less. There are also promotions that can be used, which makes the experience better.
CONSOne thing I dislike about DoorDash is that it doesn't have as many restaurants as other similar services. If it had more options, I would order more frequently.
Rudy
Real Estate, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed April 2023
Dash away your hunger on Doordash
It helps order from little known restaurants. The app also works well, and doesn't freeze like some of the others.
PROSAll the restaurants available on it. It has the restaurants you can find on the other apps and them some! I am of Haitian descent and they were the only app that had some Haitian restaurants in Queens, NY when I wanted to order food for my mother who still lives near those restaurants.
CONSIt's a pretty good app in terms of features and functionality, BUT it does not give you deals like Uber Eats does. When I used to live in Jersey City Uber Eats gave me promotions, and TONS of restaurants that had "Buy One Get One" free. I lived in those free meals throughout the Pandemic! It legit helped survive financially during those difficult months.
Reason for choosing DoorDash
The availability of restaurants in the area I was ordering food from.
Kelsey
Food & Beverages, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2023
Convientcey
I liked the flexability to work, it was a cool little side job
PROSI like that I could go out and work anytime I felt like it. It's really cool the way it works and makes everybody lives a lot easier with food being delivered to your door
CONSSometimes food gets delivered cold, and the lines to pick up the food can take a super long time . It also takes alot of gas to get paid $4 per order and sometimes not even get a tip
Joshua
Legal Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Almost Too Easy to Order Food
DoorDash is a great product that makes food delivery incredibly easy. It can be expensive and there can be mistakes with the order, but the overall benefits outweigh the bad parts.
PROSDoorDash has made it almost too easy to order food online and have it show up to your door in under an hour. They have an impressive display of restaurants to order from. The app got even better lately with the integration of grocery shopping and picking up your packages.
CONSThe thing I like the least about the software is the added cost that is baked into every item. If I compare the prices on the app to the prices at the restaurant, it is inflated by a significant amount on the app. There are also a decent amount of mistakes to your order when you get it.
Reasons for switching to DoorDash
More selection at DoorDash
Steven
Education Management, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2023
My Take on DoorDash
My overall experience with DoorDash is nice because I like using DoorDash to get food and to get deals/promos.
PROSWhat I like about DoorDash is the variety of places to eat, choices of food options, the app, deals, and promos, and I like how you can manage your orders where to deliver and pick up.
CONSWhat I don't like on DoorDash is about that sometimes, I wish there's more offers (promotions) because it's nice to get some and to try out for promotions. It's like not even enough.
Shanice
Verified reviewer
Telecommunications, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Good App to Use
It was rough at first due to pandemic changes it has gotten better with the errors of communication.
PROSI like the variety of things to order and the ability to have multiple orders it once
CONSI dont lime the fact that refunds only are in dash cash instead of full returned on catd
Tommy
Verified reviewer
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2023
Door Dash Is the best but pricey
Its been good an bad but food can be cold sometimes i dont like that
PROSThe ease of getting your food brought to you anywhere you might be if you are handicapped old sick etc everyone can get food delivered
CONSThe price they charge is outrageous they take advantage of the driver delivery workers they get nothibg for pay and they are punished for not taking every order even if its a terrible order
Kathleen
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
DoorDash
It’s always been good. Minus some small issues overall it’s still useable for all end users.
PROSThe ease of access for both driver and customer. Overall functional platform with minor issues.
CONSThe idea they employ where they believe that awarding good behavior with additional opportunities to work is a reward at alll.
Jamie
Food & Beverages, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2023
Good to utilize if you don’t have delivery drivers
Overall it has been good
PROSIt helps us get our food and beverage items delivered to our customers as we are not able to hire a delivery driver ourselves. Given that there is a fee, we are able to mark up our items slightly to make up for that.
CONSWhen we make menu or price changes, the app often will not sync up with our system.
Germaine
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Good Investment
It has been a predominately good experience. Customer service is generally good (sometimes a bit hard ton understand) They usually resolve issue quickly.
PROSEase of Use, High Frequency Traffic, Increase orders and store awareness
CONSThe high price/ percentage taken is a bit much. It has caused me to raise costs of online orders
Shashank
Information Technology and Services, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2022
Miles ahead of the competition
Very useful service overall. Highly recommend.
PROS1. Doordash almost never goes wrong with their deliveries, which are accurate and on-time. 2. I have used its competitor services in multiple areas, but they are all so far behind Doordash. 3. When Doordash was delivery partner of Walmart, they did a great job delivering groceries efficiently 4. Discounts
CONS1. I kept getting notifications that I am eligible for a discount, but the promo codes never worked when I used them. This was very annoying. I have planned to order just because of promo codes, only to be disappointed later 2. Often there is $1-2 difference in prices between dining in and online, which is really disappointing.
Reasons for switching to DoorDash
Uber Eats was terrible with the delivery. And they also used to hide 'Service fee' as 'Taxes and Other Fee'
Ayush
Computer Software, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed June 2021
Personal Review
I am a student doing my masters in software development, this software has helped me understanding the various aspects that help a software run smoothly and how different features can be added without making the software too complicated to use.
PROSThe best thing about this software is the ease of use, even a new user can easily navigate through the app. I personally love the various filter options that are provided for selecting the various cuisines, delivery times, discounts and various other factors.
CONSThe thing I like least about this software is how sometimes it takes a lot of time to assign a dasher to the order due to which the delivery time gets delayed sometimes.
Nicole
Health, Wellness and Fitness, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed September 2022
My go-to for food delivery
DoorDash allows used to search food and goods by location, category, etc. They have expanded from just food delivery, and list important information on the main screen so users do not have to navigate back and forth between a menu screen of all restaurants/stores to individual ones for information such as distance, delivery free, and rating. The app also allows users to categorize by ratings, under 30 minutes, and price. I use DoorDash with my Chase credit card (annual fee) which includes free DashPass, delivery, and $5 per month towards an order.
CONSAs with most delivery apps, food/good prices are increased so you may be paying more for a meal that you would pay less for in person directly as the restaurant, but you are paying for convenience. Some restaurants also list expensive delivery charges, however if you pay for the DashPass, the fee should be waived.
Shalawn
Restaurants, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Hardeman's Bar-B-Que recommends DOORDASH!
DOORDASH has always led the pack for third party online orders at our restaurant.
PROSIt integrates with Toasttab and makes my job easier.
CONSReally, there are no cons since the integration.
Amanda
Information Technology and Services, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed April 2022
Convenience is Nice but not Without it's Pitfalls.
I use Doordash but only when time is too hectic to pick up myself. It's a bit overpriced so it's only an occasional use.
PROSThe convenience is nice to have. The ability is have food delivered is great.
CONSThe higher prices on top on all the other charges isn't fun, The slow waits at times are great. the lack of customization.
Reasons for switching to DoorDash
Just trying out Doordash. Go back and forth.
Burton
Hospitality, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2021
DoorDash? Yes Please!
100% satisfaction. A must try for those who haven't yet.
PROSEase of access and user friendly interface were well thought out. It's my go-to when I need my order in a "dash."
CONSI honestly have no complaints. Way to go DoorDash!
Dheerasara
Information Technology and Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
Easy food
Very happy
PROSEasily order whatever food we want, Time saving. No need to go out in pandemic times. user friendly, has a good customer complain service. Very good with dash pass.
CONSSometimes pictures of food are missing. It is better to have food pictures all the time so customers can select food easily.
Angel
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed September 2022
A little more money but better business!
My experience with door dash has overall, been a good one. Two thumbs up.
PROSDoordash makes it easy for customers to place orders and as a business it is important to know our product reached its correct destination
CONSI don't like how much more it is than other products.
Dawn
Health, Wellness and Fitness, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
A convenient way to have food delivered.
I am a Flight Attendant, so sometimes when I don't feel like going out to eat, or didn't bring enough food for the trip, or even just having a taste for something else, I can easily use this app to have my meal delivered & most of the time it's a great option. Sometimes it's a little more expensive than I would like, but it's worth the convenience.
PROSI like that DoorDash is available in just about every city & state depending where the drivers are located. It's easy to use & order from the specific places that are offered in that area.
CONSSometimes it takes a while for the food to be delivered or they take it to the wrong place, etc. So there is definitely some room for human error when using this app.
Santino
Computer Software, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
DoorDash Review
DoorDash is incredible to use to quickly and efficiently pull up close by restaurants that will deliver food at the snap of a finger
CONSI wish more restaurants would use DoorDash so sometimes you are limited in terms of food options
Jazzmen
Apparel & Fashion, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Food Fab
I love that I can order anything i need at hand takeout, home essentials and now regular shopping. Everything is convenient.
CONSThat the driver do not double check orders.
Carissa
Health, Wellness and Fitness, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2021
Fast Service
Overall, it’s quick and easy to order and get your delivery so I’d say it’s a pretty good company.
PROSIt’s easy to choose what you want on the interface. The delivery is fast and efficient. Low cost and great value.
CONSSometimes they make mistakes and when you call customer service, they don’t take responsibility for the mistakes of the drivers.
Neeraja
Higher Education, 5,001-10,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Easy to order food
Overall I think DoorDash is great since it is convenient and easy to access.
PROSIt is easy to order food whenever you want. It has a broad range of restaurants. Its got good customer service.
CONSAll food items don't have pictures and it is difficult to figure out what the dish looks like. It also has a lot of charges at checkout.
Erin
Food & Beverages, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2021
Organized and Efficient
I like most how the software shows you the approximate miles you will travel if you accept a DoorDash order.
CONSI like least how it can be challenging to decline an offer after arriving at the restaurant. If there is a very long wait, Dashers should be able to decline the order after initially accepting it.