--- title: "eHopper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eHopper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eHopper is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/ehopper-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [eHopper](https://www.softwareadvice.com/retail/ehopper-profile/) / eHopper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/ehopper-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/ehopper-profile/alternatives/) # eHopper User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 66 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.2/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 39 reviews (59%) - 4 stars: 14 reviews (21%) - 3 stars: 9 reviews (14%) - 2 stars: 1 reviews (2%) - 1 star: 3 reviews (5%) ### Most mentioned pros - One of the standout features was the option to use my own devices, which made the setup process incredibly convenient for KDS displays. - I can describe the reassurance knowing my small business will be in "good hands" with eHopper in the process of arranging payment options to assist in growing and maintaining my business. - Professional, customer oriented and experience left with the knowledge that any contact with e-hooper will be positive and solution focused. ### Most mentioned cons - Also, our terminal was unreliable, sometimes freezing or rebooting but they have worked to resolve this issue. - Most of my issues related to my lack of where I needed to go to make it best for us to operate. ## eHopper customer reviews Showing reviews 1-25 of 66 (page 1). ### eHopper Point of Sale system, webstore support and product management software - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered I highly recommend eHopper as a solution to your business ecommerce needs. I know there are many out there, but the people alone make it worth it to me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it. #### Cons The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate. #### Reasons for choosing eHopper Very low cost to implement, easy to implement, staff availability to help us. #### Reasons for switching to eHopper We needed a system that could handle our unique inventory. At the time we did not think Square could do what we needed. --- ### Great Application - Overall rating: 5/5 - Reviewer: IGNACE K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered great experience. The team always listen to my concerns and fixed them very quick. I built my own e-commerce and paying 18 dollars less. but moving to ehopper was a game changer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up on your own and to use. My custumers were able to place theirs orderwithout issues #### Cons purchasing add to echopper instead of using third-party like QuickBooks. #### Reasons for switching to eHopper because I was looking for a system includes inventory, ordering etc.. --- ### Used be a good one; however, now it is horrible - Overall rating: 2/5 - Reviewer: Iryna P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Will be GLAD TO LEAVE this POS asap due to a terrible customer support. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers. #### Cons Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020. #### Reasons for choosing eHopper The roots were Ukrainian; however, I'd rather keep looking and will support another guys in order to get a great customer support. --- ### Overall Great Service & Great Pricing - Overall rating: 5/5 - Reviewer: Murphy S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Great overall experience so far and no complaints as of right now! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is amazing and the interface is very easy to use. Anna & Valerie have helped us tremendously. #### Cons They could update more training videos. Some are outdated but support always has the answer anyways. #### Reasons for choosing eHopper Pricing & focused more on restaurants. We thought Ehopper would be better --- ### eHopper: Your Search for a POS is Over - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered I have setup eHopper in several of my locations now, once its up, its up. The feedback has been positive all around i rarely call in to support unless I or the workers mess something up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Consistent up time, ease of use, and overall great support to help with understanding the wide variety of features offered. #### Cons One or two features require a bit of understanding to get it setup right. #### Reasons for switching to eHopper eHopper had me at no downtime and much cheaper price point --- ### Great customer service for a great program - Overall rating: 5/5 - Reviewer: Liz W. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Not only is the customer service excellent, but the program is easy to use. It's very intuitive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service! No long wait times on hold and quick resolution to my problems. #### Cons At this point I haven't experienced any negative aspects of eHopper #### Reasons for choosing eHopper eHopper had the best price; all products seemed similar #### Reasons for switching to eHopper Because SalesVu had a large price increase --- ### Our Implementation - Overall rating: 3/5 - Reviewer: Duane M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well. #### Cons Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update. #### Reasons for choosing eHopper Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities. #### Vendor response Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again! Replied November 2019 --- ### After a year of using Ehopper - Overall rating: 4/5 - Reviewer: Nadine S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall I am happy with the Ehopper service. They work on solutions to address my concerns however, as a business, it would be preferable to have the issues resolved in a more timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have had the opportunity to use Ehopper's service for a year now. What impressed me was their competitive pricing and flexibility regarding device usage. One of the standout features was the option to use my own devices, which made the setup process incredibly convenient for KDS displays. They also act on feedback of their service to help my business which I appreciate. #### Cons I believe their selection of printers, scanners and handhelds very limited. Also, our terminal was unreliable, sometimes freezing or rebooting but they have worked to resolve this issue. --- ### Great Tech Services - Overall rating: 5/5 - Reviewer: Warren W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Extremely pleased. Issues are resolved promptly and queries are followed up on #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very detailed oriented. [sensitive content hidden] did a great job of identifying my problem and offering a solution #### Cons Email correspondence rather than phone or online --- ### Genuine Staff that want to Keep your Business - Overall rating: 5/5 - Reviewer: Bridgette W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I can describe the reassurance knowing my small business will be in "good hands" with eHopper in the process of arranging payment options to assist in growing and maintaining my business. The staff at eHopper understood that my business--however small--is my investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To start: There is very little to no issues in feedback. Overall, a GREAT (all caps to express positive experience) quality of product. The assigned specialist will guide you by the thorough intake of your business needs and vision for payment processing. Genuine staff that want to keep your business. #### Cons None. Really cannot think of any....eHopper really does support the business client. --- ### Great for large-scale events! - Overall rating: 5/5 - Reviewer: Wendy H. - Industry: Events Services - Company size: 11-50 employees - Product usage: Used other for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales. #### Cons I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running. --- ### Great System and Great Service! - Overall rating: 5/5 - Reviewer: Katherine Z. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is beautiful and simple to learn. Very user friendly. #### Cons The software is great, can't think of anything I don't like --- ### Poor communication with eHopper - scammers!! - Overall rating: 1/5 - Reviewer: hayden p. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered horrible! Wouldn't recommend to anyone. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now. #### Cons customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up . --- ### Review - Overall rating: 3/5 - Reviewer: Kathleen B. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The fact that I’m saving money is A+ #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The whole program saves me money. It’s an all in one unit. #### Cons The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive #### Vendor response Hey Kathleen, So glad you are saving some $$$! The all-in-one units really do provide a simple and efficient pos solution. We are currently working on an update that should help with the overall speed of the software. Thank you so much for taking the time to send some feedback, and don't ever hesitate to reach out to us directly if there's anything we can do to improve your experience. Thanks again! Replied August 2018 --- ### President - Overall rating: 4/5 - Reviewer: ANNY R. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have the control with my inventory and with the employees too.. I love this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Is very easy, this software has everything what I needed #### Cons Umm just sometimes is slow. But they have good technical support. #### Vendor response Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again! Replied August 2018 --- ### Ok product, terrible customer support and sales. - Overall rating: 3/5 - Reviewer: Penny M. - Industry: Entertainment - Product usage: Used unspecified for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 1/5 - Functionality: 3.5/5 #### Pros The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this. Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me. #### Cons The customer support and sales. The product itself is fine. --- ### Good Product - Overall rating: 4/5 - Reviewer: Graham P. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far the only hurdled have been getting our products loaded. The support was ok but it took a day for any help. and a few requests weren't even answered. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease in making a transaction Functions well Looks nice #### Cons Quite difficult to set up (loading products and variations etc) --- ### Probably great for some, but not for us. - Overall rating: 3/5 - Reviewer: Jeff J. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros User friendly interface, easy menu setup #### Cons Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer. --- ### Great Experience - Overall rating: 5/5 - Reviewer: Suella V. - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with ehopper has been pleasant so far. Someone is always available to address any concerns we may have and the software itself is a breeze to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its mostly self explanatory and doesn't require much instruction to use. #### Cons It wasn't built to cater to a floral shop, but it works nonetheless. --- ### Not what i would recommend it - Overall rating: 4/5 - Reviewer: Nina S. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. bad bad experience i am dealing with. i am canceling it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros new system something new. nice scanner,,,,, #### Cons worst customer service i had to deal with support team and he just hangs up. and also ignore my email. they take to long to set something up and all. --- ### Our new pos - Overall rating: 5/5 - Reviewer: Marie-Helene M. - Industry: Dairy - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use and affordable! Great customer service. #### Cons Still missing few options like traffic report... #### Vendor response Thanks Marie-Helene, very please to hear you are happy with eHopper's Support team! Replied October 2018 --- ### Great software - Overall rating: 5/5 - Reviewer: Lisa G. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this software. My only critique would be the ability to put products in alphabetical order. Otherwise this software does as much, or more, than a lot of paid Point of Sale systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### so far so good - Overall rating: 5/5 - Reviewer: Gencho T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, good customer service good price #### Cons new beck office updates, took me a double tome to do my inventory:{ --- ### Best POS ever - Overall rating: 5/5 - Reviewer: Prajina S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Best customer service representative. Very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the features of ehopper has made our work easier #### Cons I wish my package had clock in clock out service --- ### Solution focused - Overall rating: 5/5 - Reviewer: Agnes T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Professional, customer oriented and experience left with the knowledge that any contact with e-hooper will be positive and solution focused. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Immediate help in dealing with my issue and resolved in a fast efficient and professional manner. #### Cons In my current interaction there's nothing that I can say I was unhappy with and would need to rate. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/ehopper-profile/reviews/?page=2) --- eHopper Reviews, Pros and Cons - 2026 Software Advice