Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"Easy of use, products display, currency options"
"The whole program saves me money. It’s an all in one unit."
"The software was affordable, the team was very responsive to troubleshoot any issues we had."
Cons
"Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay. "
"stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia "
"They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode"
eHopper Reviews
Filter by:
November 2018

Jaime from Merchant Lynx Services
Company Size: 51-200 employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great Company, Great Software, Awesome Service
Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
Pros
This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.
Cons
They are missing a few features for fullservice restuarants but plan on adding them in the future.
August 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
August 2018
eHopper customer experience
For the most part, the service fills our need at this time.
Pros
We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.
Cons
There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Response from eHopper
Replied August 2018
Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!
May 2020
Iryna from Haus of Pizza
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
May 2020
Used be a good one; however, now it is horrible
Will be GLAD TO LEAVE this POS asap due to a terrible customer support.
Pros
Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.
Cons
Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.
Reasons for Choosing eHopper
The roots were Ukrainian; however, I'd rather keep looking and will support another guys in order to get a great customer support.
August 2018
Wendy from Mex Y Can Association
Company Size: 11-50 employees
Industry: Events Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
August 2018
Great for large-scale events!
My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.
Pros
What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.
Cons
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.
August 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2018
Great Service, Limited Functionality
Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.
Pros
The software was affordable, the team was very responsive to troubleshoot any issues we had.
Cons
The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Response from eHopper
Replied October 2018
Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.
September 2019
Duane from The Cannabis Connoisseur
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
September 2019
Our Implementation
Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.
Pros
Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.
Cons
Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.
Reasons for Choosing eHopper
Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities.

Response from eHopper
Replied November 2019
Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again!
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Ehopper review
Pos is easy to use. Back office works with Excel which I like.
Pros
Easy to use pos. Anyone can use checkout.
Cons
Difficult connecting to Quickbooks. Although I have just recently tried.

Response from eHopper
Replied October 2018
Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up.
October 2018
Anonymous
Company Size: 2-10 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
October 2018
Recommended
Pros
Easy of use, products display, currency options
Cons
Diagrams of restaurant tables, price of the product

Response from eHopper
Replied October 2018
Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!
August 2018

Lynn from Deepwater Real Estate
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
August 2018
Small business
been great printers work fine - and easy for staff which is very important
Pros
Looks Great - easy for the staff - back office is what i have been looking for
Cons
stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Response from eHopper
Replied August 2018
Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.
August 2018

Keith from Red Payments
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
August 2018
MY eHopper Experience
Pros
The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well
Cons
They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode

Response from eHopper
Replied August 2018
Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper.
October 2018
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
October 2018
Online Shopping Made Easy
Pros
I’m glad we were recommended eHopper, which helps me train the newly hires how to use it in a smooth manner. This program connects customers online orders to our store. Our customer department can access the inventory of their orders in one system. Software is simple to use and not complicated to manage online.
Cons
The features are great but needless to say, the price is quite expensive. It would be ideal if they could lower their price so they accommodate more customers who have a strict budget.

Response from eHopper
Replied October 2018
We have been working hard on our point of sale/online ordering integrations. It's wonderful to hear you are enjoying it's ease-of-use.
November 2019
Sheng from 10-4 Tackle
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Amazing app
Very happy with ehopper. Works well on tablets and PC. Does not work on phones
Pros
Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.
Cons
To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.
Reasons for Switching to eHopper
Loyverse was not intuitive
November 2018
Laurie from Pop's Vape Shop
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2018
Vape shop review
Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!
Pros
It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!
Cons
I have not figured out how to transfer data to my Quick Books Destktop.
February 2020
clara from the bee dynasty
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Thanks for the great service
Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.
Pros
Its organized and easy to use, it tracks information well and accessibly
Cons
It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.
Reasons for Choosing eHopper
You accept to work with my type of business and that is the best benefit
August 2018
Gencho from Petmania
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
August 2018
Ehopper
Pros
Easy to work. Best price on the market.
Cons
Need a lot improvement. Need more reporting options

Response from eHopper
Replied October 2018
Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!
November 2019
oliver from Oximeta Sport
Company Size: 51-200 employees
Industry: Sports
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
2.0
November 2019
Bad support
Their support team does not help if you have an Epson Printer....
Pros
Not sure what to say here as mainly posting for the bad support
Cons
support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Response from eHopper
Replied November 2019
Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process.
November 2018
Katherine from RP
Company Size: 501-1,000 employees
Industry: Business Supplies and Equipment
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Great System and Great Service!
Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.
Pros
It is beautiful and simple to learn. Very user friendly.
Cons
The software is great, can't think of anything I don't like
August 2018
Kevin from Main Street Coffee
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
INCREDIBLE CUSTOMER SER VICE
Excellent
Pros
The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.
Cons
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Response from eHopper
Replied August 2018
Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!
November 2018
Joe from Feelin Smoothie
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2018
Very satisfied
Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.
Pros
They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.
Cons
None at all. Been very happy with my overall experience.
August 2019
Muhammad from Connect-Solution
Company Size: 11-50 employees
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2019
Ehopper review
I Have used this software several times and i am fully satisfied with this experience.
Pros
The most attractive thing about using this software is that it is user friendly.
Cons
I have no more idea about the least thing of this software.

Response from eHopper
Replied November 2019
Thank you for your feedback, Muhammad! We are extremely happy with your eHopper experience. We are working very hard to exceed yours and our customers' expectations even further. Thanks again!
August 2018
ANNY from AR Cocoa Meat Market Llc
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2018
President
I have the control with my inventory and with the employees too.. I love this.
Pros
Is very easy, this software has everything what I needed
Cons
Umm just sometimes is slow. But they have good technical support.

Response from eHopper
Replied August 2018
Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again!
June 2017
Kay from Ksmoke Shop
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
3.0
Functionality
4.0
June 2017
eHopper was easy to use and the most bang for my buck
Cost effective easy to use
Pros
eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features.
Cons
I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful
October 2018
Justin from Quinn The Eskimo
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Review Source
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2018
You Get What You Pay For
Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.
Pros
- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot
Cons
- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)
June 2017
Ernie from Ernie Jamaican Jerk
Company Size: 1 employee
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2017
Perfect for my Jamaican Food Truck ... BEST SOFTWARE I TRY YET
Pros
Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.
Cons
Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.
September 2016
Derrick from GameCrazy
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Gets the job done for my store!
eHopper POS has been a great system for use in my hobby shop. It was easy to set up and add my inventory to the system as well getting my hardware up and running. The service from my account manager and the support team was also great. Best of all, the price was right. Definitely reccomended.
Pros
Very easy to use, not complicated at all.
Cons
Could use some additional features in regards to accounting.
April 2019
Olivia from THP
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
April 2019
Easy to use
Pros
I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.
Cons
No cons. I wish more restaurants and service-based business would use this type of interaction.

Response from eHopper
Replied November 2019
Thank you Olivia for your feedback! We are extremely happy to hear that eHopper benefits your business. We are working very hard to continuously better the system. Thanks again!
October 2016
Kanyon from Uncle Pete's Coney Island
Company Size: 2-10 employees
Industry: Restaurants
Time Used: Less than 6 months
Ease-of-use
5.0
Value for money
4.0
Customer support
3.0
Functionality
5.0
October 2016
ehopper
The software itself is great. The only problem I have is they told me it was compatible with Windows 7 or newer, yet my windows 8 (as generic as it possibly can be) isn't compatible for some reason.
Pros
the layout of the pos and back office are very easy to understand.
Cons
compatibility.
October 2016
Jeff from Illusions Night Club
Company Size: 2-10 employees
Industry: Entertainment
Time Used: Less than 6 months
Ease-of-use
5.0
Customer support
4.0
Functionality
3.0
October 2016
Probably great for some, but not for us.
First off let me say that EHopper's sales team are the most aggressive for me in my search for POS software. I had the company calling me multiple times even after requesting they not do so. I told them I'd contact them directly if I had any issues, and that I wanted to try the software out first. They have finally stopped calling me after having requested it four or five times. Quite simply the aggressiveness they displayed (one guy called me five times within ten minutes when I didn't answer because I was busy) turned me off of their software. I still gave it a go, as I was looking for something decent for my quick service bar.
Pros
User friendly interface, easy menu setup
Cons
Aggressive sales team, no option for display of buttons without photos (our bar doesn't use photos and we don't care to, we'd rather have more buttons per page), no option for a 'dark' theme which we prefer.
August 2018
Kathleen from Ninny’s Chicago Style Hot Dogs
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
August 2018
Review
The fact that I’m saving money is A+
Pros
The whole program saves me money. It’s an all in one unit.
Cons
The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

Response from eHopper
Replied August 2018
Hey Kathleen, So glad you are saving some $$$! The all-in-one units really do provide a simple and efficient pos solution. We are currently working on an update that should help with the overall speed of the software. Thank you so much for taking the time to send some feedback, and don't ever hesitate to reach out to us directly if there's anything we can do to improve your experience. Thanks again!
October 2018
Graham from Consumer Goods
Company Size: 2-10 employees
Industry: Consumer Goods
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
October 2018
Good Product
So far the only hurdled have been getting our products loaded. The support was ok but it took a day for any help. and a few requests weren't even answered.
Pros
Ease in making a transaction Functions well Looks nice
Cons
Quite difficult to set up (loading products and variations etc)
June 2017
Sebastian from Art by Sebastian Studios
Company Size: 11-50 employees
Industry: Arts and Crafts
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2017
This POS is awesome!!!
Pros
I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training.
September 2016
Suella from Sugar Vines, LLC
Company Size: 1 employee
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2016
Great Experience
Our experience with ehopper has been pleasant so far. Someone is always available to address any concerns we may have and the software itself is a breeze to use.
Pros
Its mostly self explanatory and doesn't require much instruction to use.
Cons
It wasn't built to cater to a floral shop, but it works nonetheless.
October 2018
Nina from sunbeam market
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
1.0
Customer support
1.0
Functionality
4.0
October 2018
Not what i would recommend it
bad bad experience i am dealing with. i am canceling it.
Pros
new system something new. nice scanner,,,,,
Cons
worst customer service i had to deal with support team and he just hangs up. and also ignore my email. they take to long to set something up and all.
October 2017
Melanie from Grooming salon
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
October 2017
Good product for the price.
Pros
very user friendly. great customer service, was there to help me get setup and going from the beginning and very friendly.
Cons
not enough fonctionnality like loyalty programs, does not calculate inventory, is not compatible with all cash registers.
August 2018
Cletus from Thrift A Lot
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
1.0
August 2018
E Hopper review
Pros
Simple to setup and get running. Competitively priced for entry level point of sale.
Cons
Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

Response from eHopper
Replied October 2018
Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address.
October 2018
Danielle from Auric
Company Size: 2-10 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Great system!
Pros
the all in one is smooth and works so well together.
Cons
No real flaws. It's easy to use, easy to maintain and sleek!

Response from eHopper
Replied October 2018
Thank you Danielle! I'm glad to hear the All-in-One Touchscreen POS terminal is performing well for you.
June 2016
Penny from Jackpots Entertainment, LLC
Industry: Entertainment
Time Used: Less than 6 months
Ease-of-use
3.5
Customer support
1.0
Functionality
3.5
June 2016
Ok product, terrible customer support and sales.
Pros
The system itself works great, but they pair it with a PAX credit card terminal that I don't like. It's not wireless and you would have to drag a long cord across the bar area in order for someone to input their PIN. We own a bar and we don't keep the cash register, to which it is attached, on the front bar. They don't currently have a wireless solution for this. Also, we are on a 2 month trial and there wasn't supposed to be any charges to our account, until the 2 months was up and we were satisfied with the service. They immediately charged my credit card and have been charging my checking account, which has now occurred twice. Been trying to get them to refund my money and send a return, so that I can do away with this system. The sales guy refuses and keeps trying to resell me.
Cons
The customer support and sales. The product itself is fine.
July 2020
hayden from perham prints
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2020
Poor communication with eHopper - scammers!!
horrible! Wouldn't recommend to anyone.
Pros
You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.
Cons
customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .
August 2018
Marie-Helene from La crème de la crème creamery inc.
Company Size: 2-10 employees
Industry: Dairy
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
August 2018
Our new pos
Pros
Easy to use and affordable! Great customer service.
Cons
Still missing few options like traffic report...

Response from eHopper
Replied October 2018
Thanks Marie-Helene, very please to hear you are happy with eHopper's Support team!
October 2018
Alicia from DT Range, LLC/Davtac Custom Arms & Ammo
Company Size: 2-10 employees
Industry: Sports
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
October 2018
Software
Do not like it at all
Pros
Do not like nothing at all!!! To many steps and not user friendly
Cons
It is not user friendly and the reports are not what i like for break down.

Response from eHopper
Replied October 2018
We are very to sorry to hear that you did not enjoy your experience with eHopper POS, Alicia. We are always working to improve our reporting functionality, and user feedback like this is incredibly valuable to our overall process. If there is anything specific we could do to improve your experience, or to get a better sense of your unique business needs for things such as reporting features, we would be happy to reconcile however we are able.
August 2018
Jose from Ambro’s tacos y mas
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
August 2018
Review
Pros
It is very easy to use and very organized
Cons
It is hard to find the url link for back office and pos

Response from eHopper
Replied October 2018
Thank you Jose! You can always access Back Office at https://bo.ehopper.com/
August 2018
Viral from Baker's Liquor
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
August 2018
Inventory Managment
Overall its seems like start up company
Pros
Back office features have good funtionality
Cons
Inventory managment have less features functionality

Response from eHopper
Replied August 2018
Hi Viral, Thank you for taking your time to submit a response. While it's good to hear you enjoy the Back Office features, I'd love to hear more from you about what we can do to satisfy your Inventory Management needs. Feel free to respond here, but our Support team will be reaching out to you to hear about your specific concerns and see if there's a way we can improve your experience. Thank you for choosing eHopper!
October 2018
Sandi from Lock & Load Boutique
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Very Pleased with EHopper
I have been very happy with Ehopper and the customer service they have given to me. I ran into a problem at a show and I called them and they helped me figure it out and fix it. If I have any questions about anything, they are there to answer all of my questions and I have had a lot of questions.
Pros
The software is very easy to understand and use.
Cons
The thing I like least is that the signature box on the merchant reader is too small but the only other option is to have the customer sign on the register but then I am constantly having to move the whole register around for the customer to sign. I have the all in one register.

Response from eHopper
Replied October 2018
We really appreciate you taking the time to respond, Sandi. It's great to hear that our team was able to assist, in real-time, when you had an issue at a show. Our All-in-One Touchscreen POS Terminal now comes with a customer facing display. Someone will contact you soon to see if an upgrade would be of value to you.
August 2016
Nghiem from Living Well Center
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
August 2016
This company and service is terrible!
We are currently using their software for our restaurant, it has crashed multiple times. In a span of 4 business days we have had to uninstall and reinstall the application 5 times. Their customer support has been unresponsive to addressing the issue. It has been non-stop in issues. We highly recommend not using their service.
Cons
Crashes ALL THE TIME, you will not be able to conduct business when there are customers trying to order.
August 2018
Jacob from Herb RX, LLC.
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
August 2018
Still missing a few things
Its been frustrating but were still hanging in there
Pros
Clock in and out, inventory services, potential commence integration
Cons
The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item
December 2016
Lisa from Visions in Cake
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2016
Great software
I love this software. My only critique would be the ability to put products in alphabetical order. Otherwise this software does as much, or more, than a lot of paid Point of Sale systems.
October 2018
Jillian from Aloniu
Company Size: 11-50 employees
Industry: Accounting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
5.0
October 2018
Good for larger companies
Pros
I liked the functionality of the software.
Cons
The price. For smaller businesses it’s not really worth it.

Response from eHopper
Replied October 2018
Thanks Jillian! Feedback like this is vital to our development process.We strive to balance our features with a price point that is affordable to business of all sizes.
March 2018
Laz
Time Used: Free Trial
Review Source: GetApp
March 2018