What are eHopper users saying about the software?
Read what people like you have said about using eHopper software through verified user reviews
User Review Highlights
4.06
48 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration."
"Its organized and easy to use, it tracks information well and accessibly."
"Great customer service, was there to help me get setup and going from the beginning and very friendly."
"I have no more idea about the least thing of this software."
"It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing."
"Now is 2020 the customer support is the worst in the world."
Jump to:
Product Overview
Alternatives
Comparison
Browse all eHopper Reviews
- Have you used eHopper and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 48 reviews

Jaime
Verified reviewer
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2018
Great Company, Great Software, Awesome Service
Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.
Pros
This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.
Cons
They are missing a few features for fullservice restuarants but plan on adding them in the future.
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
eHopper customer experience
For the most part, the service fills our need at this time.
Pros
We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.
Cons
There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Response from eHopper
Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!
Replied August 2018
Iryna
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2020
Used be a good one; however, now it is horrible
Will be GLAD TO LEAVE this POS asap due to a terrible customer support.
Pros
Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.
Cons
Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.
Reasons for choosing eHopper
The roots were Ukrainian; however, I'd rather keep looking and will support another guys in order to get a great customer support.
Wendy
Company size: 11-50 employees
Industry: Events Services
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Great for large-scale events!
My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.
Pros
What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.
Cons
I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Great Service, Limited Functionality
Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.
Pros
The software was affordable, the team was very responsive to troubleshoot any issues we had.
Cons
The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Response from eHopper
Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com.
Replied October 2018
Duane
Company size: 2-10 employees
Industry: Entertainment
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2019
Our Implementation
Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.
Pros
Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.
Cons
Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.
Reasons for choosing eHopper
Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities.

Response from eHopper
Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again!
Replied November 2019
Sheng
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2019
Amazing app
Very happy with ehopper. Works well on tablets and PC. Does not work on phones
Pros
Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.
Cons
To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.
Reasons for switching to eHopper
Loyverse was not intuitive
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Ehopper review
Pos is easy to use. Back office works with Excel which I like.
Pros
Easy to use pos. Anyone can use checkout.
Cons
Difficult connecting to Quickbooks. Although I have just recently tried.

Response from eHopper
Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up.
Replied October 2018

Lynn
Verified reviewer
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Small business
been great printers work fine - and easy for staff which is very important
Pros
Looks Great - easy for the staff - back office is what i have been looking for
Cons
stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

Response from eHopper
Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns.
Replied August 2018

Keith
Verified reviewer
Company size: 2-10 employees
Industry: Restaurants
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
MY eHopper Experience
Pros
The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well
Cons
They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode

Response from eHopper
Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper.
Replied August 2018
Laurie
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2018
Vape shop review
Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!
Pros
It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!
Cons
I have not figured out how to transfer data to my Quick Books Destktop.
clara
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Thanks for the great service
Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.
Pros
Its organized and easy to use, it tracks information well and accessibly
Cons
It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.
Reasons for choosing eHopper
You accept to work with my type of business and that is the best benefit
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Recommended
Pros
Easy of use, products display, currency options
Cons
Diagrams of restaurant tables, price of the product

Response from eHopper
Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon!
Replied October 2018
Gencho
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Ehopper
Pros
Easy to work. Best price on the market.
Cons
Need a lot improvement. Need more reporting options

Response from eHopper
Gencho, we love to hear that you enjoy eHopper's intuitive controls + ease of use. Stay tuned, many more Reporting options are due soon!
Replied October 2018
oliver
Company size: 51-200 employees
Industry: Sports
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
November 2019
Bad support
Their support team does not help if you have an Epson Printer....
Pros
Not sure what to say here as mainly posting for the bad support
Cons
support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Response from eHopper
Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process.
Replied November 2019
Katherine
Company size: 501-1,000 employees
Industry: Business Supplies and Equipment
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2018
Great System and Great Service!
Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.
Pros
It is beautiful and simple to learn. Very user friendly.
Cons
The software is great, can't think of anything I don't like
Kevin
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
INCREDIBLE CUSTOMER SER VICE
Excellent
Pros
The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.
Cons
Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Response from eHopper
Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper!
Replied August 2018
Joe
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2018
Very satisfied
Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.
Pros
They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.
Cons
None at all. Been very happy with my overall experience.
ANNY
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
President
I have the control with my inventory and with the employees too.. I love this.
Pros
Is very easy, this software has everything what I needed
Cons
Umm just sometimes is slow. But they have good technical support.

Response from eHopper
Hi Anny, we really appreciate the feedback. I'm very glad that our POS software has all the functionality you need, while also being easy for you to use. Inventory and Employee Management are two of our strongest features, it's great to hear you are taking advantage of these for your business. While we are always working to improve speed and performance, please know that you can continue to reach out to our Support team, around the clock, with any question you might have. Thanks again!
Replied August 2018
Muhammad
Company size: 11-50 employees
Industry: Information Technology and Services
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Ehopper review
I Have used this software several times and i am fully satisfied with this experience.
Pros
The most attractive thing about using this software is that it is user friendly.
Cons
I have no more idea about the least thing of this software.

Response from eHopper
Thank you for your feedback, Muhammad! We are extremely happy with your eHopper experience. We are working very hard to exceed yours and our customers' expectations even further. Thanks again!
Replied November 2019
Kay
Time used: Less than 6 months
Review Source: Capterra
June 2017
eHopper was easy to use and the most bang for my buck
Cost effective easy to use
Pros
eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features.
Cons
I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful
Justin
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
You Get What You Pay For
Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.
Pros
- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot
Cons
- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)
Ernie
Company size: 1 employee
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
June 2017
Perfect for my Jamaican Food Truck ... BEST SOFTWARE I TRY YET
Pros
Technology is very hard for me and eHopper was very easy. The features were straight were exactly what i needed as a first time food truck owner.
Cons
Nothing really except maybe that it was login was challenging at times but once i figured it out I got the hang of it. I felt that everything in the beginning is hard but since it was free to use i could not complain. I hope to grow and afford the monthly fee.
Derrick
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
September 2016
Gets the job done for my store!
eHopper POS has been a great system for use in my hobby shop. It was easy to set up and add my inventory to the system as well getting my hardware up and running. The service from my account manager and the support team was also great. Best of all, the price was right. Definitely reccomended.
Pros
Very easy to use, not complicated at all.
Cons
Could use some additional features in regards to accounting.
Olivia
Company size: 51-200 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Easy to use
Pros
I've used eHopper at many sushi restaurants in the city and I find it makes for a more seamless dining experience.
Cons
No cons. I wish more restaurants and service-based business would use this type of interaction.

Response from eHopper
Thank you Olivia for your feedback! We are extremely happy to hear that eHopper benefits your business. We are working very hard to continuously better the system. Thanks again!
Replied November 2019
