All eZee Burrp! Reviews

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Mohamed

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2020

Excellent

Great

PROS

It's best. Waiting for mobile app of ezee

CONS

All is good. Great software. User friendly

Reason for choosing eZee Burrp!

Its user friendly

Vendor Response

Hi Mohamed, Thank you for such a great review. It feels great to know that you are enjoying our product. Keep spreading the word around :) Regards, Team eZee.

Replied January 2020

marco

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed January 2018

using on 4 venues with around 30 sales points

PROS

easy of use, loading menus, changing aspect is all very intuitive, copying the items from one outlet to the other and the possibility to work on CSV files

CONS

report system is kinda cpomplicated, after some time the database get very big and slow, giving timeout on reports

Vendor Response

Hi Marco. Thanks for writing us. We have released the new version of eZee BurrP! (7.0) with drastic improvement in performance. After launching new version, there is much better optimization of the processes like report generation. Also, this software works with SQL 2014 version which gives a boost to load the reports from a large size database. Please write us an email on support@ezeetechnosys.com and we will be helping you to install new version of NexGen 7.0 at your end for better exposure on eZee. Regards, Team eZee.

Replied January 2018

vichheka

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2019

Ezee burrp, Imenu

can control for a restaurant needs

PROS

can control our needs easily and effectively manage

CONS

Nothing! everything to manage is fulfilled with this product

Reason for choosing eZee Burrp!

this product also can support with another I menu app and to be easy for our daily work

Vendor Response

Hi Vichheka, We're glad to know that eZee BurrP! is fulfilling your expectations and requirements. In case you need any assistance with the product, do contact our 24x7 live support team. Regards, Team eZee.

Replied September 2019

Allan

Restaurants, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2018

Very Genuine software and easy to use. Best 24 / 7 Customer support ever

Easy management of multi branches and online reports for managers

PROS

The POS management itself is strong and has many features for your easy day to day operations. New Features are update on a monthly basis. System is very robust for SMB businesses and also the price is very convenient.

CONS

The interface sometimes is too heavy for a POS. Also interface cannot be customized to what you want. Need a better recipe management system. Need more sync features to automatically sync based on time and not a manual process.

Vendor Response

Hi Allan. Thanks for the review. We are glad to know that you have found our system to be feature-rich, user-friendly and support helpful. We keep improving our products and roll-out updates frequently. We have passed on your feedback to our development team and they will consider your suggestions. Thanks, and please keep sharing your suggestions on product improvements at support@ezeetechnosys.com Regards, Team eZee.

Replied February 2018

Mayur

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

User Friendly Software and excellent customer support.

PROS

Ease in usage. Detailing in every aspect. Live support, 24*7. For each and every operations of a full service restaurant, it's a perfect software.

CONS

Sometimes it takes little long to get some core problems solved. Technical issues faced by customer can only be solved by technical team which doesn't work 24*7, so sometimes we have to wait until next day to get help with the issue.

Vendor Response

Hi Mayur, We¿re glad to hear your compliments for eZee BurrP! and our support services. As far as customer service is concerned, we provide a buffer time to solve each case. We apologize for the inconvenience caused and a late response to your issue. We assure you that your issues are addressed on priority further and your experience gets better. Best Regards, Team eZee.

Replied June 2018

GEORGE

Information Technology and Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Very Hotel Management System

Easy to use and not complicated at all

PROS

The support executive are very good and ready to help at all time , I have never experienced any downtime of more than 5 mins .

CONS

So far I can not complain anything about the system , I have been using it for 10 years now and its a fabulous system .

Reason for choosing eZee Burrp!

Pricing is good not expensive and its easy to use . it has all features I wanted

Vendor Response

Hi George, Thank you so much for such a great review. It feels great to know that you've been successfully using our solutions since last 10 years. That fact itself is the proof enough of its user-friendliness and quality. Keep spreading the word around and we assure you that your experience with us will only get better with time. Cheers, Team eZee.

Replied September 2019

Vigin Kumar

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

Very easy for handling this software

PROS

Features and Function very helpful for our accounts work, as well the live support very helpful for our smooth operations.

CONS

While the Check-in and Checkout time its taking too ling open the room, Sometimes its rotating the circle.

Vendor Response

Hi Vigin. Thanks for taking your precious time to rate us. We are happy to hear that you have found our software and support team helpful. Regarding the cons, We are about to release the new version of eZee FrontDesk (7.0) with drastic performance improvements. Once the new version is launched and your systems are upgraded we ensure that you will not face similar issues in future. Do you have any other concerns? If yes please write to us at support@ezeetechnosys.com or you can always reach to us on our 24*7 live support. Best Regards, Team eZee.

Replied January 2018

Ivar

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

One of the rep is the Best person we have come along in team support. He is absolutely extraodinary

The biggest benefit one can see from Ezee technosys is that they don't only sell you the product but they Follow you always and make sure u are always satisfied with their support team

PROS

The software is great, even though you can have problems at times with updates, Support Team is always there to help. This person is over all the other people in support team for he will for a fact solve the problem. We have been lucky enough to run into him a few times and he has ALWAYS fixed our issue.

Vendor Response

What an exciting review Ivar, big thanks! We passed on your regards to Sumit, he was so happy to read this. We are glad and lucky to have been working with you. Do drop by and send us a hello at support@ezeetechnosys.com anytime. Happy to help, Team eZee!

Replied August 2017

Aldrin

Restaurants, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

customer support

eZee given a good platform to handle restaurant business and it help us to manage our daily ordering system. The best thing is 24X7 support who always stand by to give best and quick solutions. Thank you eZee and rep for your help. Will keep in touch if face any query.

PROS

It is easy to use the best thing about eZee is 24/7 support. I had a major issue about Vat calculation which was resolved by rep. He was very helpful and cooperative.

CONS

I am looking for more best and easy features in eZee.

Vendor Response

Hello Aldrin, Thank you for the review. We're glad that you are quite satisfied with functions of eZee BurrP!. We always work on updating our software. So, our users can easily manage their business. We hope you find your desired updates in the upcoming versions of the software. Also, if you have any suggestions regarding the features or updates, you can drop them at support@ezeetechnosys.com. Regards, Team eZee

Replied April 2019

Motlamedi Gabriel

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2018

great software to operate with at all times, with great support team from ezee always helpful

gained so much experience on the operations of the ezee products, as well as the hospitality industry

PROS

easy access to support always and its never down for a long period, solves so many problems for the facilities and gives ease because you get all your reports for the business so you always keep track of your business

CONS

not that i can think of any but the problems we get is from client's employees because they feel it's got so many components and end up not using it to its full capacity

Vendor Response

Hi Motlamedi. Thanks for taking time to rate us. If there is anything we can be of help you can reach us on 24x7 live support or write to us at support@ezeetechnosys.com, Team eZee.

Replied January 2018

Ricardo

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

Customer Service is ALWAYS there to help you

PROS

Its the ease of use and that if there are any problems custmore service is always there to help you 24 hours a day

CONS

There is really nothing not to like. I am several time zones away from their customer service and they still give you a hand no matter the time. Rep is an EXCELLENT source of customer service. He was able to fix my problems in no time. thank you rep!!

Vendor Response

Hello Ricardo, Thank you for your feedback and thank you for appraising Govind's effort as well the support team. We are delighted by the fact that eZee BurrP! is making the operation better for you. Regards, Team eZee

Replied June 2018

Pedro

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The support experience is amazing, prompt and always available with personnel.

Inventory management which help to reduce cost of sales.

PROS

Easy to use and implement. We are yet to scratch the surface on the many functions available. It is reassuring knowing there is 24 hrs support.

CONS

Licensing cost for multiple back end users. A Bi (business intelligent) platform is required for multi-chain restaurants/

Vendor Response

Hi Pedro, it's great to see your review here. We've passed your suggestions to the concerned team. And we'll get back to you with the best response. Meanwhile, keep sharing your feedbacks at support@ezeetechnosys.com.

Replied June 2018

prashant

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2018

i am using this software so long this softaware so good and its very easy to use

PROS

I mostly like when this software not working its very easy to access this system with team support.

CONS

sometimes this software not works when the internet and light goes then we need to take help from team support.please improve this problem

Vendor Response

Hi Prashant, We are happy to hear from you that eZee BurrP! is helping in simplifying your tasks. Obviously, on-premise POS works only when there is electricity connection since it works offline. If the software is not working offline, please contact our support or write to us at support@ezeetechnosys.com. If you wish to have 24x7 access to the system from anywhere, we suggest you to try out our cloud-based POS eZee Optimus, which works on any device including mobile, tab and PC (doesn't require electricity, only internet service). Both are equally competent to meet your needs. Best Regards, Team eZee

Replied July 2018

Thomas

Hospitality, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2017

So Far So Good

I've been using the eZee system in my resort for more than a year now and am very happy with it. Some functions take a while to learn as the system is very powerful and has a lot of features. Tech support is very helpful although some fixes take very long to work out.

PROS

Very powerful with a lot of functions

CONS

The more complicated functions are hard to learn

Vendor Response

Hi Thomas, Thanks for your feedback. To ensure that you keep benefiting from our products, we are 24x7 available with the services. If you want to learn more about the product, you can have a training scheduled at your suitable time. Follow this link: https://ezeetraining.setmore.com/ Do let us know, if you require anything else from our side. Regards, Team eZee!

Replied April 2017

Avwerosuo

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2018

My experience has been really great. The support team rock, 24/7 always there to save the day.

PROS

Easy to understand even to beginners. The inter phase is simple and attractive.. and it is actually useful in the hospitality field.. Great value for money.

CONS

Nothing i can pick for now, but since they made this section minimum of 100 characters i would go on typing. smile.

Vendor Response

Hi Avwerosuo, It¿s awesome to hear your words of appreciation for Support and eZee solutions. Our 24x7 live support is always at your service if you need anything. Best Regards, Team eZee.

Replied June 2018

Madhavi

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

prompt response,good customer service from Mr.Rameez Malek

Helped with Accounting operation and Fully GST compatible.

PROS

,advanced version,easy to operate,user friendly.and good support from ezee sofware and help us to streamline the operations daily basis

CONS

nothing least.we are happy with your software . If there is any other issue then will surely Report on it and We believe it will gets resolved.

Vendor Response

Hello Madhvi, Thank you for appreciating Ramiz and eZee BurrP!. We are glad that eZee BurrP! is helping you very well in running major errands at your hotel and that you are able to organise your workplace better. All of our solutions are GST-ready and we take pride in being up-to-date with industry trends, and cover each aspect of restaurant management in our solutions. We assure you to continue serving our best. Regards, Team eZee.

Replied June 2018

Emmanuel

Import and Export, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2016

Mr. Emmanuel

system is fantastic now we have small challenges when our hard disk is full we try to back up files and we store them different storage then when we check the system has fail we cant use it anymore so what is the mistake we did we don't understand at all. Thanks for ur help in advance waiting for your replay.

PROS

it keeps work going smooth and very sophisticated i like it so much.

CONS

very easy and very comfort when you are working

Rasha

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Easy software with high features

PROS

Easy software as It covers all the works of restaurants and point of sales from the small one to the biggest one.

Vendor Response

Dear Rasha, We are glad to receive your wonderful feedback. We take pride in simplicity of our solutions and will keep on providing best of our services as always. Say hello anytime at support@ezeetechnosys.com. Best wishes from Team.

Replied October 2017

Gabriela

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2017

Good live service, and fast

Improved sales, improved communication,

PROS

The extended list of reports, gives real solution to problem providing good integration between areas. Also had received 24 hrs fast assistance.

CONS

The installation process was long. Getting started with the inventory and sales matching was tough. The training are mostly scheduled in India working hours.

Vendor Response

Hi Gabriela, it's great to see your review here. We're sorry for the inconvenience you faced in the installation process. We've passed your concerns to our training team, and they'll surely look into giving you training in your timezone. Meanwhile, our 24x7 live support team is always available. Regards, Team eZee.

Replied June 2018

Aurelie

Restaurants, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

Exactly what I need for my business

Facturation and inventory control, so less wastage and robery

PROS

Easy to use, the price is more than correct... And the live chat to help you with issues is incredible.

CONS

For the moment, only I want the windows more larger. But I think it s posible to have it, I just need to work on it

Vendor Response

Hi Aurelie. We are delighted to see your review here. Thanks for taking the time to rate us. Regarding the cons, Yes it's possible for the software to use maximum screen with our latest release. If you are not able to use the full screen view, request you to reach us on our 24x7 live support or write to us at support@eZeeTechnosys.com Regards, Team eZee.

Replied February 2018

Pedro

Used free trial

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed April 2016

Ease of use, Excellent support, Frequent updates ensures it gets better & better.

PROS : Learning to use eZee was a wonderful experience. With the 30 day trial period and excellent support, i was able to easily configure the software to meet the requirements of the organization. The inventory system is outstanding, it monitors items right from receiving raw materials to the manufacturing process, producing close to accurate cost of sales analysis report. CONS I have occasionally experienced problems with the sql database. The regular support team are great but they tend to always refer sql problems to developers, this creates down times due to manual sales and consequently theft.

Vendor Response

Hi Pedro, Thank you so much for sharing your wonderful experience with us. Apologies for the inconvenience caused. As far as the SQL database trouble is concerned, we hand over these queries to the developers, have excellent in-depth knowledge about the queries. Thus, we make sure everything works well for your property and we are resolve all your doubts from the roots. We understand it is lengthy but this practice is for precaution to ensure that you always receive excellent returns from our solutions. Yet if any you face any troubles, please do drop a mail on the following detail and we shall get in touch with you shortly. support@ezeetechnosys.com Regards, Team eZee

Replied April 2016

Dennis Paulo

Food & Beverages, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

Ezee burrp.. all you need for your hotel and restaurant.

Its has a accurate report, for sales and order.. mapping printer its good too, user level access its nice too.

PROS

its had a lot of feature, reports different report that you can relay you financial status.

CONS

the inventory system, and synchronize of the order take.

Vendor Response

Hi, Thank you for this great feedback. It's always a delight to serve customers like you who help us expand our limits. For the inventory synchronization, we would suggest you to get in touch with our support team at: Keep spreading the word around :) Regards, Team eZee

Replied September 2020

Anonymous

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Excellent Software

Presenting my product and a great communication platform with my customers.

PROS

This software is easy to work with. You will have a great platform to present your product and a good link to communicate with your customers. The Guest feed back survey is a great feature.

CONS

Not really any cons apart from the pricing structure which is based on modules instead of a full package software.

Vendor Response

Hi. Thanks for taking out time to rate us. Regarding the cons, we have a modular and terminal wise pricing so that we can price fairly to the ones who do not want to opt for certain modules. We are glad to hear that the POS is helping you in managing your restaurant operations and effectively communicating with your guests. Please feel free to reach us at support@ezeetechnosys.com for any further suggestions. Regards, Team eZee.

Replied May 2018

Michalis

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2016

Wonderful total solution for our ARAGORN hotel and future ARAGORN hotels.

After discovering this EZEE software solution, I took directly the 30-days free trial. Together with the manuals it is easy to start and there are so many possibilities. I regret only one thing and that is that I should found this software 3 years earlier. Now we are starting with the Ultimate EZEE program without any investment. Many thanks of Corfu - GREECE to all the EZEE sales and support employees.

PROS

All the possibilities and the easiness of use. Perfect for our expanding of the ARAGORN GROUP. No investment and the perfect win - win situation.

Vendor Response

Hi Michalis, Our sales and support team sends many greetings to you. Thanks for choosing eZee hospitality solutions for your property. Keep making the best of our products and services. :) Regards, Team eZee!

Replied December 2016

Avishkar

Hospitality, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Whole Fully Satified By Customer support

Good software perfect hospitality

PROS

The Hospitality by support team ,A Random Customer Representative from Ezee

CONS

Reports dont show complete data to admins.only sales are shown

Vendor Response

Hello Avishkar, Thank you for your review. We're glad that you're satisfied with our solutions and services. For your cons, we would suggest that you check the back-end configuration of user roles and privileges. With that module, you permit or prohibit your staff the access to your data according to their roles in your restaurant. For more details and assistance regarding the same, please contact our 24x7x365 live support. We hope this helps, Regards, Team eZee

Replied November 2018

Showing 1 - 25 of 105 Reviews