Experience has been great. Long-term pharmacy is a challenging industry. Everyone I've worked with there has been very knowledgeable about their product and the industry as a whole. Developing relationships with your vendors is key to being successful and everyone at Softwriters understands that.

Functionality and ability to create operational efficiencies in our pharmacies.

No major cons. A more robust online portal for nursing home partners was always a needed improvement. They have listened to their customers and its something they are working to produce.

Going from paper to electronic, FWLTC has made a world of difference. For the pharmacy to receive ERX and faxes, then to process them, and to get them out the door is a smooth and easy experience. It has helped us tremendously. Support is something Softwriters has taken very seriously. When I call they are always pleasant and they take that extra step to help you. I really wish other healthcare vendors would take a page from Softwriters book, about how treatment of customers work. Softwriters has been there for our pharmacy whenever we need them, and always make us feel satisfied by the time we get off the phone. The seamless transistion between FrameworkLTC and ECM their document manager is great. Being able to easily and quickly pull up RX's, manage residents, run meds, dispense meds, etc has been a godsend.The look of FWLTC is also modern and easy to navigate. I really couldnt ask for a better product!!

The amount off features that FrameworkLTC has and what all the software can do makes it very easy for Long Term Care pharmacies manage and dispense medications!

On the interfaces side the HL7 QTY conversion utility could use some work. It is confusing and hard to manage. If it had a search function for NDC's, it would make a world of difference.

The customer service is the only thing good about this software and there is a lot of things to use with this but hard to understand.

It is extremely expensive and not worth your time. It is not very user friendly either and not worth your time.

Great software, easy to understand and makes daily operations more efficient.

We use FrameworkLTC to process new prescriptions and refills in 3 of our LTC pharmacies. We service skilled nursing facilities, assisted living facilities and adult care homes. FrameworkLTC integrates with our facilities EMar system making managing patient profiles much more efficient and safe. The customer service helpdesk is very friendly and knowledgeable. The company listens to customer needs and constantly makes improvements based off of feedback received from customers.

The only con is the limited reporting options within the software. There are a lot of reports but I always find myself needing a report that is not canned in the software.

Everyone that I've worked with has always been very knowledgeable and helpful.

You can customize your software to meet whatever needs you have. I've worked with SoftWriters at 4 different long term care pharmacies, and they all have been configured a little differently to meet the needs of the individual pharmacy. I like being able to customize forms to meet your facilities specific needs.

The learning curve is a little tough, but once you get a few superusers up and running, it is quite simple to use once you understand the processes. The timeframe for a development request is quite long. If they added some people to that department so that they could turn those requests around quicker, it would be amazing.

Overall, our experience with Framework suite of products has been very positive. It took a little while to get to the point of comfort in the transition from our previous software but now that we are "there", I do not believe that there is a single person in the company that regrets the decision to make the move to FrameworkLTC or ECM.

FrameworkLTC is very intuitive which makes training and retention very easy.

The cost of FrameworkLTC and ECM can be prohibitive.

I enjoy the product and the support. My questions have been answered each time I have needed to reach out.

I like the multitude of functions available in the product. Chances are you will be able to find a function to fit the need of your task.

There are some inefficiencies in the application at some points, such as looking up insurance plans. Typically, when handed an insurance card, you do not know the plan ID. Instead, I think it would be better to have the user type in the BIN and PCN into the plan setup screen on patient profile to then pull up the plan ID (instead of having to go somewhere to search for it).

Better than any other LTC software

Succinct workflow steps RX tracking on the dashboard Reporting Features Easy to train pharmacists and technicians

Accounts receivable Minor system options requested that weren’t added

The software is very customizable, and the interface is intuitive once you get the hang of it.

It's very difficult to learn and there are no readily available user guides. The first level of customer support is rarely able to solve an issue and once they escalate your ticket it can take days to hear back.

FrameworkLTC is a great product and the customer service team has come a long way in helping our pharmacy with any issues that we may run into in our day to day processing.

Barcode scanning and overall dashboard management.

Ease of use with other systems/integrations.

I like that there are many features that Framework has built within it. Definitely would work for anyone.

I don't like that it's difficult to learn. Also, customer support is not helpful most of the time. Framework is setup to work with ADL, however the two systems do not actually work that well together. Too much editing it needed to prescriptions.

The robust features of the software help LTC pharmacies manage and improve their operations from workflow to billing to inventory. It allows pharmacies to scale while still providing customized user experiences.

FWLTC is pricy and because there are so many options it can be confusing. Your pharmacy really needs to know the ins and out of the options available to you in order to keep workflow from suffering.

User friendly The green screen for toting

Not having a tablet or something handheld when toting