--- title: "GloriaFood Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GloriaFood. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GloriaFood is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/gloriafood-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Ordering Software](https://www.softwareadvice.com/retail/online-ordering-system-comparison/) / [GloriaFood](https://www.softwareadvice.com/retail/gloriafood-profile/) / GloriaFood Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/gloriafood-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/gloriafood-profile/alternatives/) # GloriaFood User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 51 reviews (75%) - 4 stars: 12 reviews (18%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (4%) ### Most mentioned pros - The real-time order notifications have been a huge help, ensuring that we never miss an order, and the analytics give us great insights into customer behaviour. - There support is outstanding and their reliability is excellent. Plus they went out of their way to get us integrated with an online payment provider. - Sourcing the plugin, testing and implementation was completed in about 1 week and keep us open with a strong take out service. ### Most mentioned cons - Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). - Small complaint that I cannot change the preview text field for the additional comments (salt and pepper don't apply to pound cakes) - We could not configure a payment system to use an existing gift card we have. ## GloriaFood customer reviews Showing reviews 1-25 of 68 (page 1). ### Great Agnostic Online System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered When covid hit, we experienced a slow down and have already been using Gloriafoods for almost a year at that point. We began helping local restaurants to prevent them from going out of business. We processed close to 50,000 orders last year between all of our local customers. Having this also helped with our income as we rely on merchant service processing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are very happy with GloriaFood, it has been a great addition to our lineup of products. We are happy to have a system that is agnostic and can be used by pretty much and food establishment. The options for a sales optimized website is also very nice. #### Cons In today's age, everything is done by a mobile device. Not being able to pause orders or make changes from a mobile device has been tough. It has increased the amount of support that we provide to customers as they do not always have access to a desktop computer. A mobile app or website with admin functionality would go a long way! Also need the ability to import by CSV or excel format. Managing order ahead is also troublesome, it would be good to have item countdowns. (ie. only 50 available online) --- ### Excellent & Affordable Online Ordering with Great Customer Service - Overall rating: 5/5 - Reviewer: Miriam W. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered The superior online ordering platform that they offer has given me an edge over my competition and has helped my delivery business to grow. It solves the issue of phone order-taking errors, it increases customers purchase totals and reduces labor costs. It also reduces the staff required for order taking which is very critical, especially during this past year with the covid-19 pandemic because we were running on very short staff (and many restaurants are struggling with this same issue). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When seeking an online ordering platform I scrutinized many options available. Gloria Food is top notch for so many reasons. First of all, you do not have to be nervous about any big comittment in the beginning before you have evaluated the software (even though once you join you will love it!) You can even begin for free. All of the services they offer are very affordable and less expensive than others options that are inferior to them. Setting up your menu is so easy and creats a very user friendly experience for customers. You only have to pay for what you need or want so you can build on to the services as you desire. They make setting up a website with the domain name of your choice seamless and they help you with everything. You can use the credit card processor you choose if you set up online payments and they DO NOT charge ANY PER ORDER FEES! This is amazing! You get to keep your hard earned profits. I especially love that when customers place orders you can give them customized fulfillment times for pickup or delivery or say YES to the time they have chosen. Almost NO online ordering platforms offer this and it has made all the difference for our business! *DO NOT UNDERESTIMATE THIS FEATURE!* They have so many great features including many options for offering promotions and marketing. Anytime you have a question you can just message them on the chat and they will help you in any possible way. They are promt, kind, helpful, sincere, and so smart! #### Cons I been using the software and services for three years and I cannot think of any issues I have had. The only times I have had issues it has been related to my own outdated hardware. The only thing I am hoping they will add to their offerings is an app for restaurant employees to input orders (for phone or in person orders) that would print just like the orders placed through the website so all the restaurant orders would be integrated into one system. #### Reasons for choosing GloriaFood Affordable monthly subscription with options to pay for only what is needed, no large up front cost or long term contract, as well as ablity to use my current credit card processor. Easy to set up myself and customize/ tweak as needed. I loved the feature that customers orders are confirmed by us in real time. This gives the customer an important confirmation as well as a custom time we choose for pick up or delivery. Most systems just give the customer an general time (ie 30 minutes for pickup and 45 minutes for delivery). I would not have been able to utilize the online ordering like I did if it was not for this feature because customers would have been angry. If you suddenly get a lot of online orders and also get a rush in house then you would have an influx of customers coming to pick up and their food wouldn't be ready because the system would be telling them too short of a wait time. Customer service if very important in order to build repeat business so this feature was critical. It is also very important for delivery because not all places or times are equal so a delivery 1 mile away at 4pm may take 30 minutes, whereas a delivery to 5 miles away at 6pm may take 90 minutes. You can't just tell everyone 60 minutes and keep them guessing. --- ### Good software, deceptive practices for partners - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Good service, terrible treatment of the affiliates. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software is good enough for the purpose. We've subscribed in their partner program and promoted their service and add-ons to a few restaurants, hoping to help our clients and hopefully generate some revenue. #### Cons We never got paid regarding our commissions. They used excuses regarding our Paypal account not being able to receive their payments. We gave then another one, same excuse. When we forwarded communications from Paypal assuring us and them that there was no such issue, we were ghosted. My suggestion is to use the software, but always charge the customer and pay directly for the service, do not expect or trust affiliate commissions from them, you run the likely risk of not being paid. --- ### Look no further... this one is a keeper. - Overall rating: 5/5 - Reviewer: ks w. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Weighting all the pros & cons, I would still continue to use Gloria Foods and recommend new users to give it a go. As mentioned above, low fee if not free depending if you have any add-on, stable and effective support is key to success. Of course, if in the future, if they can adresse in what are mentioned in the cons, that would be the cherry of top of sundae. But in life, you cant have everything... especially when its free to use. The only add-on I used is the online payment... which increase efficiency exponentially. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Almost the same features as the paid services... less the fees. Very stable, next to none downtime. Super effective support team; they provide swift and prompt response regarding your inquiries. To be honest... sometimes you only need something sweet and simple... not something that will make a hole in your wallet with 20-30% fees... its all about your bottom line. No hidden fee whatsoever... give it a try. You have nothing to lose. Set-up is a breeze. #### Cons Sometimes customers request some personnalisation in the comment section which you can do with an extra charge. But you dont have the option to do so, only accept/ decline. So I can either accept and do it for free, or call them back to say i can do it with extra $ or reject order ... and call them. Which defies the whole point of ... online ordering. No inventory management; you cant input a certain amount of items to be sold. Cant mark items as sold out from ordering app. Has to log on to the website to do so. Not sales oriented; Upsell is the holy grail. Gotta work on this one up boys if you want to attract more potential users. --- ### Probably the best system to manage restaurants - Overall rating: 5/5 - Reviewer: Juan R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to set a webpage in just a few steps, including domain, hosting etc. Ease of use in terms of adding/editing items in a menu. The great support team behind it. #### Cons Being able to edit just a few things in terms of the web design. --- ### GloriaFood keeps customers coming back - Overall rating: 5/5 - Reviewer: Don M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered We had wanted an online ordering system for several years, the pandemic made that happen in a very short time frame. Sourcing the plugin, testing and implementation was completed in about 1 week and keep us open with a strong take out service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Was able to add online ordering to our cafe with an easy configuration setup. Very flexible menu system and new features still being added. #### Cons We could not configure a payment system to use an existing gift card we have. #### Reasons for choosing GloriaFood Ease of setup and flexibility of menu programing, it closely mimics our quick service POS. --- ### EXCELLENT UNDER ANY ASPECT - Overall rating: 5/5 - Reviewer: ANDREA G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I consider this software a game changing for my sector for several reason. First of all it's FREE , of course there are sections where you have to pay but I found the prices very honest and all the system is already optimised to increase the selling, changing a dish on the main panel it change everywhere in no time. The system works like all the others like for example Uber Eats or Just Eat but for what I've tried until now even better without any addictional cost. I've subscribed only for the website ( 9 USD per Month ) and it is my only cost . There is the possibility to have a dedicated mobile app ( little extra charge ) or use their mobile app for free. The Customer service exceed any expectation keeping in touch with you all the time and only few minutes to get an answer , doesnt matter if are 10pm on Sunday evening , also they use a very easy chat where you can come back to see it for future reference or open a new one . Any passage , even if very easy to use , is explained very well with screenshot. The Customer service is always at your disposal also to help in customise as much as possible based on your needs. The system overall its very good, easy to use and intuitive but what surpraised me more is that for the first time I'm working with a system who I'm certain is been develop not only from a developer but also from someone not only familiar but expert of my sector. Well done Gloria Food ! #### Cons I believe the only improvement it can be done is to improve the compatibility with other thermal printers . At the moment if you want to print your orders ( and I believe is Important ) the minimum spend for a printer surpass the 200 Euros --- ### Major Loophole - Overall rating: 1/5 - Reviewer: Seth N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Customer service is very scripted. Do not cater to specific problems. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Was easy to program menu items. Rest is average #### Cons Major loophole in online ordering. People can enter their address and then drop the pin to a different location(less or free delivery area) to avoid any relevant delivery charges. When asked to fix the loop they said its up to the clients. But its their system that allows it. significant money can be lost by any business. I am looking for alternative. --- ### Excelent software for restaurants - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered This software is helping my clients to grow in their business using an excellent SAS solution to where we drive traffic from sponsored digital marketing campaigns. Our restaurant acceleration program provides predictability for our customers' businesses, sales at the limit of their service capacity and agile processing of customer orders through a marketing and sales system that uses the maximum potential of the internet as its main channel. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very well optimized, easy to implement and provides an excellent experience for my client's customers #### Cons No big difficulties until now. One of my clients needed a new feature that we suggested and Gloria Food's team implemented in a short period of time. #### Reasons for choosing GloriaFood Very good Software optimization and partner program. --- ### Excellent Instant Online Food Ordering System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent all round no issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is the future of these applications. No commissions just pay for features and you are free to use as much as possible. #### Cons It does restaurant bookings but it is not a restaurant POS that would allow for billing, but most will have these systems already. #### Reasons for choosing GloriaFood Features and the fixed charges. --- ### Nicht schlecht aber mit einigen Nachteilen - Overall rating: 3/5 - Reviewer: Joachim B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Einfach zu programmieren und einfach in eine Webseite oder soziale Medien zu integrieren. Die kostenlose Variante ist für uns vollkommen ausreichend. Die Chathilfe ist sehr gut. #### Cons 1. Die Lautstärke der Meldungen kann man nicht reduzieren. 2. Es gibt keine App für einen PC oder einen Windows Laptop (eventuell kan man über Blue Strack eine Android App herunterladen, die auf dem Laptop arbeitet) 3. Man kann nur ein Gerät zur selben Zeit anmelden 4. Gloria will, daß man einen Epson Thermo Printer kauft und auch eine kostenpflichtige App herunterlädt. Bekommt Gloria dafür eine Kommission? KLEINER TIPP um das zu umgehen. Kommt eine Bestellung herein, davon einen Screenshot machen und diesen auf einem normalen Drucker ausdrucken. --- ### Customer Service and Product 10/10 - Overall rating: 5/5 - Reviewer: Grayson P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to setup and the customer service to support you is phenomenal. #### Cons Small complaint that I cannot change the preview text field for the additional comments (salt and pepper don't apply to pound cakes) --- ### One of the best decisions I made in 38 years in business! - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Have increased online orders from 5% to 42% in two years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Can do just about anything I want online for next to nothing. Tech support is the best. Never any down time. #### Cons Just wish I could use it more for dine in customers at their table. #### Reasons for switching to GloriaFood They were not doing well for me. --- ### Need to add a feature - Overall rating: 5/5 - Reviewer: Osama M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Everything is good, i was just wondering if you guys can add a feature or an option box, where the customer can choose from which location we wants to pickup his order? #### Cons Limit of feature development, and lack of local banks online payments --- ### Gloria Foods review - Overall rating: 5/5 - Reviewer: Joe S. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Great experience using the software and also with customer service when needed. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy for customers to use. The pictures on the menu are great! #### Cons No complaints things have been going great! --- ### Mala atención al cliente - Overall rating: 5/5 - Reviewer: Daniel G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered No esta mal si eres un restaurante de comida a domicilio o pasar a recoger, pero quieren ofrecer tambien la opcion de reservas para otro tipo de restaurantes, pero no tienen buenas funcionalidades. Mucho tiempo perdido configurandolo, para darte cuenta de que no sirve para nada. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Muchas de sus funciones estan muy bien, es economico y tiene bastantes funciones. #### Cons No es adecuado para efectuar reservas en restaurantes, no hacen diferencias entre pedidos a domicilio y reservas para comer en el restaurante. Cuando contactas con atencion al cliente parecen robots, solo te envian documentacion, pero no contestan a tus dudas ni se puede razonar con ellos. --- ### Great product and support - Overall rating: 5/5 - Reviewer: Juan A. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered My client does not require payment processing so this is a perfect fit for them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and customize and excellent, speedy customer service #### Cons I have not run into any issues yet. Will happily advise if anything arises. #### Reasons for switching to GloriaFood Your product is far less expensive. --- ### Go Get GloriaFood Real good for small restaurants. - Overall rating: 5/5 - Reviewer: Euisuk P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Very happy with the services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and make changes as needed. so many options that I can choose to add #### Cons I don't see yet. I will find more in future, I will notify you #### Reasons for choosing GloriaFood Easy to use, user friendly to make changes. I don't have to email to request any tiny bit changes needed for the website. Cost friendly #### Reasons for switching to GloriaFood Slow service. Not user friendly website. --- ### online food ordering for delivery and take away - Overall rating: 5/5 - Reviewer: frank s. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered easy to use - guided setup - good support - lots of fearures #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros every person who is intesested can easily build an online ordering system for free - optional onlinepayment can be booked extra with a very small monthly fee #### Cons does not support direct all in one solutions with hanheld pos devices with buildin printers - but there is an easy workaround #### Reasons for choosing GloriaFood easy to use - quick setup - good support - price --- ### Awesome solution - Overall rating: 4/5 - Reviewer: Daniel M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I’m very gland to have found GloriaFood, it made my workflow with restaurants so much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy and specific use for restaurant. Very intuitive for anyone. #### Cons Would be nice to have more templates for the optimized website. Because it’s the same for everyone. --- ### OK - Overall rating: 5/5 - Reviewer: Hans G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Good customer service #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros integration of the app and its free, easy too use #### Cons Have to wait because it's in Review, takes too long. #### Reasons for choosing GloriaFood Because of the integration of the APP and Facebook --- ### Excellent service - Overall rating: 5/5 - Reviewer: Deep D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The turnaround time and overall customer support is excellent #### Cons The order list on the administrator page can have date as one of the main column to help see number of order in the day without clicking each one of them --- ### Excelente - Overall rating: 5/5 - Reviewer: Rocío N. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fácil de usar y muy intuitivo, fácil de implementar en mi wordpress #### Cons todo es bueno y me encanta. Espero ansiosa las mejoras --- ### Comprehensive review of GloriaFood from long-time partner - Overall rating: 4/5 - Reviewer: Jack E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Despite the missing features and some quirks, I would rate my experience with GloriaFood as hands-down a very good experience. The addition of multiple tablet support, an accurate calculation of delivery fees, and a more flexible promotions template would make this the very best system in the world, in my opinion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Menu builder, integration with third-party delivery dispatch systems, multi-lingual interface, easy to use by customers, easy to use by restaurant staff, mature product with large installed user base, ability to add ordering capability to existing website, Google Profile and business Facebook page, availability of free WordPress plugin if integrating the product into a WordPress website. Among the optional PAID features, the automatic payment system and the ability to create multiple promotional offers is very helpful. #### Cons Restaurant is limited to only one tablet (no ability to have one tablet at front of house and another tablet in the kitchen), unable to calculate accurate delivery fees based on actual driving distance (this is the #1 complaint from a majority of my clients). Certain promotions cannot be adequately defined with the available formula templates. For example, it is not possible to define a FIXED DOLLAR AMOUNT discount on delivery fees (only a percentage discount is allowed). While the support staff is sympathetic to those reporting "missing features", the reality is that the product roadmap is inflexible and I have had no success obtaining features that have been requested for almost five years. #### Reasons for choosing GloriaFood CloudWaitress actually offers more features than GloriaFood and at a very competitive price point. There were only two factors that made it a less-desirable solution for my purposes: 1) Their payment processing integrations were far more limited (CloudWaitress, being based in New Zealand, seems to be more concerned with providing support for payment processors common to their geography and do not support the primary payment processors in Canada) and 2) while their menu builder is actually far more feature-rich than that of GloriaFood, that extra capability comes with more complexity, so for the typical restaurant that does need all that extra functionality, it becomes more difficult to build and maintain menus with CloudWaitress. --- ### It's a good app but just one vital problem is plagueing it - Overall rating: 2/5 - Reviewer: Shayne T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Setting up was easy. Using it is intuitive. Only issue is order management and that awful forced max volume alert. Every other food ordering app (Ubereats, Skip, Fantuan, Doordash, and their direct competitors) have volume control and notification settings! I don't understand why GloriaFood think they need to force this on owners. Their only recommendation is to add an external bluetooth speaker but you know what? You aren't the only food ordering app, we can't add a bluetooth speaker JUST for you when restaurants typically use multiple food ordering apps at a time... seriously arrogant developers. Otherwise the app is good. If it weren't for this single problem that makes the app simply unusable in our quiet restaurant, we would've highly recommended this app. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The base features are free allowing you to test the application before committing to a subscription. The set up was easy and the website builder creates a nice looking website. The ordering process works fine. It's also available in multiple languages which is nice. #### Cons As per the title, there is one outrageous issue with the software and it's fully intended by the developer. The notification/alert is an very obnoxious sound and it is on FULL volume. Even if you lower your devices volume or mute it, it doesn't matter. The app will force your device back to full volume and blast the hideous alert repeatedly until you accept/deny the order. This is a fully intended "feature" by the developers. If you look at the reviews on the application store, there are loads of reviews requesting this to be turned off or add a setting to control the volume. However the developers say it's intended so restaurants do not miss the order. But that's an extremely ignorant take on the issue. First of all, every restaurant has a different level of ambience. Some are crowded and bustling which could use the higher volume while some have a quiet and relaxing ambience which would be destroyed by the shrilling alert. Some devices can have an extremely high volume at max settings. It's utterly ridiculous that this widely complained problem is the hill that the developers choose to die on. I understand they don't want restaurants to miss an order, but it should be up to the restaurant how they choose to do so not the developer. Again, I can't stress how loud the hideous alert is. It makes customers at the front desk JUMP, every head in the restaurant turns to see what this god awful sound is coming from, and my employees are begging me delete this app. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/gloriafood-profile/reviews/?page=2) --- GloriaFood Reviews, Pros and Cons - 2026 Software Advice