--- title: "GoTab POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of GoTab POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if GoTab POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/gotab-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [GoTab POS](https://www.softwareadvice.com/retail/gotab-pos-profile/) / GoTab POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/gotab-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/gotab-pos-profile/alternatives/) # GoTab POS User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 54 reviews (79%) - 4 stars: 11 reviews (16%) - 3 stars: 2 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - It's ability to handle a large volume of guest tabs in a single day (up and exceeding 2,500 daily tabs). - It handles large volumes of tabs and provides clear, easy to find sales data to help with our internal decision-making - Overall, GoTab has helped us streamline operations, improve communication across all departments, and create a better experience for both staff and guests. ### Most mentioned cons - The las thing I will point out is the way the tickets are printing are a big mess, they are crowded, font is too big, they are unreadable, the name of the guest is hidden in the middle of so much unnecessary wording, when I asked if they could clean the way the tickets look like I was told by a [sensitive content hidden] this will be up the development team and could take month, meaning nothing will change. - I wasn't a huge fan at first, mostly because the system felt over complicated and a bit messy, and we experienced a lot of small issues that didn't have a great solve. But getting a dedicated GoTab rep has made all the difference. - Inexperienced GoTab team, cannot onboard new accounts, lack of knowledge on how to takeover an existing account, they are only good for new accounts not integrated with 3rd delivery platforms. ## GoTab POS customer reviews Showing reviews 1-25 of 68 (page 1). ### We love GoTab! - Overall rating: 5/5 - Reviewer: Emily V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered GoTab is amazing to work with. Always supportive and responsive. They are a great fit for our tech stack. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love GoTab! They are so user-friendly, the support is amazing, and the integrations they offer are awesome! #### Cons I have no cons of working with GoTab. They are supportive, consistent, and we love the relationship we have built. --- ### GoTab & FlyteCo Tower - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been working with GoTab for over 2 years. Just like any POS system it has its kinks but overall I've been very happy with it's functionality. The QR Ordering system is the best on the market currently, especially for a 28,000sqft building like ours. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer support is one of the best I have experienced in my 25 years in the business. The Manager portal is easy and intuitive as well. #### Cons Their cash handling procedures can be cumbersome and confusing depending on what type of business you are running. Fortunately 99% of our transactions are credit card or tap to pay. #### Reasons for choosing GoTab POS Cost and ability to reutilize our current devices we had on hand. #### Reasons for switching to GoTab POS When we first opened they were one of the first to implement a QR Code ordering system the way we wanted to utilize it. Unfortunately their hardware and system were constantly failing and costing us valuable time and money. --- ### The GoTab POS Is Great For Affecting Labor Costs & Efficiency Of The Guest Ordering Process - Overall rating: 3/5 - Reviewer: Andre H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It also allows our Service Team to take care of a strong flow of traffic in a large venue. Once guests understand how to order on and navigate the GoTab POS it is convenient for speeding up the ordering and delivery process. It also can positively affect labor costs. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The system is solid at allowing guests to control the pace of their own experience. It also allows our Service Team to take care of a strong flow of traffic in a large venue. Once guests understand how to order on and navigate the GoTab POS it is convenient for speeding up the ordering and delivery process. #### Cons The system needs to be made much cleaner for the end user. It's functionality is difficult for some guests to use, especially without a thorough explanation. Also, reporting functions for the Management Team could be enhanced. --- ### Gotab, a good choice for your company! - Overall rating: 5/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gotab is a robust system, with very helpful customer support and agility in the team to make changes based on operational needs, they are a great company to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the QR function with a great back-office is unmatched by any other system that I have worked with and demoed in the last years #### Cons There are always items to improve on, depending on how you use a system and to what capacity. Overall, very happy with the performance, the only item I would like to see developed is an all-in-one handheld for speedier processing of sales --- ### GO GoTab Go - Overall rating: 5/5 - Reviewer: Bill G. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I give GoTab a 5 star rating. Great customer service and great product. Naturally when installing a system for 631 seats you will have some bugs, but they killed them all and suddenly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The POS is so much easier for our staff to use, and GoTab really helped us with the cost of the conversion from our previous POS. The Onboarding staff, [sensitive content hidden]was always available for every question and even called to check on us when we didn't ask for help. That is highly unusual in this POS market. And we love our handhelds that are about the size of an Iphone! #### Cons Switching systems while in business is always hard. But GoTab really scheduled it seamlessly - we were up and running just as they said we would be. #### Reasons for choosing GoTab POS Better fit for our business and we felt like customer service was going to be better. #### Reasons for switching to GoTab POS Clover was not a good fit for our business. #### Vendor response Thank you for the stellar review and for trusting GoTab with such an important transition! Transitioning a 631-seat operation to a new POS system is no small undertaking, and we're grateful to hear that our onboarding team helped make the process as seamless as possible. Providing responsive, proactive support is something we take great pride in, so it's especially rewarding to know that our team was there when you needed them. We're also glad your staff has found the platform intuitive and that the handheld devices have helped improve day-to-day operations. We appreciate your partnership and look forward to continuing to support your team as your business grows. Replied June 2026 --- ### A Flexible, Guest-First POS That Delivers Real Operational Results - Overall rating: 5/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with GoTab POS has been very positive. As a consultant, I appreciate technology that is practical, adaptable, and scalable, and GoTab checks all three boxes. Restaurants I’ve recommended it to have seen improved order accuracy, better guest flow, and increased comfort with digital ordering—especially in environments where speed and flexibility matter. GoTab has proven to be a reliable solution that supports both operational efficiency and a modern guest experience, which is why I continue to confidently recommend it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I value most about GoTab is its flexibility and guest-first design. From a consultant’s perspective, it solves real operational challenges—reducing friction at the point of order, improving speed of service, and allowing restaurants to meet guests where they are, whether that’s mobile ordering, QR codes, or counter service. I’ve successfully recommended GoTab to a variety of concepts, and it consistently performs well in high-volume, fast-casual, brewery, and hybrid service environments. The platform integrates smoothly into existing operations without forcing operators to completely rethink their concept, which is a major win. #### Cons Like any robust system, there is a learning curve during initial setup, particularly when operators want to take full advantage of its customization options. That said, this is less a flaw and more a reality of a powerful platform—once configured properly, the system runs efficiently and delivers long-term value. #### Reasons for switching to GoTab POS GoTab excels at meeting guests where they are—mobile QR ordering, table ordering, self-service, or counter service—all without requiring guests to download an app. This flexibility helps increase check frequency and guest satisfaction. --- ### Food Hall loves GoTab - Overall rating: 5/5 - Reviewer: Amber T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GoTab is a great POS system that has worked well with our food hall to ensure a efficient guest experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support teams are very helpful and timely. Menu Management and reporting are easy to obtain and read. Overall, a great system to use for a multi operator food hall. #### Cons The printer connections require and onboarding specialist to connect them all. This becomes an issue if they are not available during a busy shift. Just requires some planning. The layout of the ordering platform for 20+ restaurants in one place is a little challenging. #### Reasons for choosing GoTab POS The customer service at GoTab was better, and more user friendly #### Reasons for switching to GoTab POS Needed Multi vendor ordering and pay out options --- ### Ten times better than Aryryved - Overall rating: 4/5 - Reviewer: Alex S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a back of the house guy it's great. It is the most user friendly KDS I have used since my time at Wendy's as a teenager. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How easy it is to use the KDS. Customer Service is very responsive in the chat box. GoTab manger app is very easy to use. #### Cons That I have to restart the GoTab boxes. Every Friday I walk upstairs and unplug the boxes and plug them back in before service. If I don't the printers stop working sometime over the weekend. #### Reasons for switching to GoTab POS Arryved made us promises that they had no intention of keeping #### Vendor response Alex, thanks for the great review. Hearing from you that our KDS is one of the most user-friendly systems you've worked with means a lot. As for the weekly box restart, we appreciate the honest feedback—that's definitely the kind of thing we want to keep improving so it's one less task on your Friday checklist. We're grateful you gave GoTab a chance and are thrilled it's been a better fit for your operation. Replied June 2026 --- ### GoTab POS is very user friendly - Overall rating: 5/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Go Tab was is very user friendly. We did not have a background in the food service industry but we able to quickly use the system. We set up various menus, figured out were orders would be displayed, mapped out tables and set up accounting software. The POS is easy to figure out when something new pops up and we can figure it out without calling support for help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to set up the system with GoTab virtual assistance. I'm not a technical person but had no problems with the set up. The on going customer service was excellent and our rep [sensitive content hidden] would reach out on her own to make sure things were working and if we had questions. The daily and weekly recaps are quick easy messages to cover in the morning. #### Cons The virtual system set up and training was great but I think in person training is always more helpful. #### Reasons for choosing GoTab POS We had people tell us that GoTab was the best option for a self-pour style bar --- ### Best Point of Sale we have used! - Overall rating: 5/5 - Reviewer: Jason S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have used GoTab the past few years and it’s worked very well overall! It was very easy to make the software work for our complex space and service model. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the manager app and ease of use from my personal devices. Customer support has also been great and the team is very responsive. #### Cons There’s a couple reporting things I would like some improvements on but that is more specific to our needs and revenue streams. #### Reasons for choosing GoTab POS Better price when we signed up a couple of years ago #### Reasons for switching to GoTab POS QR ordering, and better kitchen POS than our previous software --- ### Fan of Go Tab! - Overall rating: 4/5 - Reviewer: Julie T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We were an early adopter and our experience has been very good. They have consistently updated their features and made improvements though out the time (3+ years) we have been with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, customer support, accuracy of guest entered orders, daily reports #### Cons The Cash sales "processor" is difficult to maintain. Limitation of choice of mobile credit card swipers #### Reasons for choosing GoTab POS Cost! To many hidden fees, contracts! Their Sales approach and clarity in explaining the benefits, plus great communication throughout the sales cycle #### Reasons for switching to GoTab POS We needed to be more agile and having a QR code based ordering system fit our needs perfectly --- ### Tyler Strohmayer - Overall rating: 4/5 - Reviewer: Tyler S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall really good it has come a long way since we started using it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use and constant updates to improve software #### Cons Having to develop workarounds for features that don’t exist but should and Physical Gift Card solution is good but more flexibility in how they are redeemed would be great #### Reasons for switching to GoTab POS We initially started using GoTab in response to COVID but just QR ordering. It became clear just how convenient and cost effective it was. Once GoTab released the POS it was a obvious switch to make --- ### Go Tab for the Win! - Overall rating: 5/5 - Reviewer: Timothy E. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Its been a great experience and I recommend them to every client. It has been everything that I would want in a POS partner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like GoTab's commitment to continued development of the software and hardware solutions. They engaged with us to make upgrades to our software and provide customers with an unmatched experience. #### Cons There seemed to be some growing pains with integrations. But they respond quickly and seem to really want to make problems turn into solutions. --- ### GoTab Review!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I love using GoTab! When I find a location with GoTab I know it's a simple interaction and experience for me as a customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The speed of the product, while at Brooklyn Brewery. It communicated the directly to the staff so quick, our beer was delivered in what felt like seconds later. #### Cons The only con is I do still like a location with a print menu, it adds a charm and fun way for a brand to express themselves. --- ### Great POS system, ability to work create while having all the normal features of the other POS systems - Overall rating: 5/5 - Reviewer: Sam G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It's been a good experience as they have set-up up our Food Hall to work the way we want, which is most important. Our model is slightly different and we have been able to work with the team to accomplish our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's ability to innovate and work within our system which is extremely difficult to set-up with 8 different vendors. #### Cons UI, w could use a little improvement to make it more customer friendly. #### Reasons for switching to GoTab POS They were able to customize to our needs. --- ### Amazing Team, Amazing Service, Amazing Product - Overall rating: 5/5 - Reviewer: Josh S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Phenomenal. GoTab has taken a huge potential business headache and made it easy to operate and understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTab POS integrates perfectly with our self-dispensing equipment and technology. We use RFID wristbands and a credit/debit card to open a customer tab, at which point they use the wristbands to activate the draft system and pour their drinks. The GoTab POS system updates their tab in real-time with the amount of the pour. Recent updates that have addressed insufficient funds payments at the end of a visit have made an already amazing process that much more comfortable on from an owner’s perspective. #### Cons I have no dislikes - the customer support is top-notch, ALWAYS available when I’m open, and the whole team works tirelessly to make sure you have what you need #### Reasons for choosing GoTab POS Integration with self-pour draft system. --- ### We Love GoTab! - Overall rating: 5/5 - Reviewer: Allison L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTab is highly customizable to suit individual business needs. Depending on staffing levels or events for the day, we can tailor GoTab operations to fit our needs very easily. Unlike most other POS systems, GoTab encourages integrations to make operations streamlined for the business. Their customer service is best in class and they listen to their customers needs/wants. They are constantly innovating and fine tuning features on the POS to meet the business needs of their customers and push the envelope of what a POS has traditionally done. #### Cons Our biggest challenge is defining and executing a hybrid service model where we can merge traditional service and guest facing QR ordering on their mobile devices. With the release of Easy Tab, it will make it that much smoother for both the servers and the guests to embrace the hybrid service model. #### Reasons for switching to GoTab POS Micros is archaic and expensive and has not updated its product with the ever changing restaurant technology needs. Customer service is poor. #### Vendor response Thank you so much for your feedback! Replied August 2022 --- ### GT Review - Overall rating: 4/5 - Reviewer: Karissa D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the versatility of being able to have guests and/or employees access tabs as well as being able to have access to most manager functionality through my cell phone. I like the ease of being able to add/modify/disable items as well as the ability for guests to message any needs or questions through the concierge feature. #### Cons My biggest challenge is that with the POS system and/or as a user you are still unable to course items. #### Vendor response Thank you for the feedback. Coursing is currently on our roadmap and we are working to make it available as soon as possible. Replied August 2022 --- ### Caboose X GoTab - Overall rating: 5/5 - Reviewer: Courtney B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I have not used it as much, but so far it has been easy. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using GoTab since about 2016. This product has come a long way with functionality and ease of use since then. I love how customizable and easy it has become. This product makes it so easy to book events for large groups, take orders through a server, or to have a tab for an individual. There is so much you can do with it. #### Cons I wish we could duplicate products a little easier. Making sure the same items are the same description/photo/etc. can be difficult with a large team. I also hope there is a functionality for weekly report summaries for locations or multiple. Better reporting to break down each category would be nice to have automated as well. (i.e. merchandise inventory/sales of each item across locations/etc.) #### Reasons for switching to GoTab POS Limiting how much software we had, ease of reporting, etc. --- ### Des offres robustes de libre-service sans contact permet à vos clients de commander et de payer fac - Overall rating: 5/5 - Reviewer: Diallo M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Les invités peuvent parcourir le menu des marque et soumettent des commandes à partir de leur appareil, aucun téléchargement d'application requis. #### Cons Pour ma part tout est parfait et facile à utiliser #### Reasons for choosing GoTab POS Parce que c'est le meilleur #### Reasons for switching to GoTab POS Parce que un ami me la recommendé --- ### GoTab makes room for new revenue streams while building efficiencies on our floor. - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered As a young software company there are occasional glitches in GoTab software but the GoTab team is quick to respond to and solve any issue that arises. We have never seen customer support at this level in any other software product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTab allows each guest to have their own POS therefore creating a dramatic increase in revenue potential. GoTab software also has a lot of flexibility built into the product which allows my creative team to build out new revenue streams and pull in a broader market without adding to the complexity of multiple POSs. #### Cons There is a learning curve for our guests. #### Reasons for switching to GoTab POS To increase our revenue. --- ### The Easiest Order Ever - Overall rating: 5/5 - Reviewer: Camilo R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer reaction to the technology evolution is priceless, old or young, anyone can use it. Modern & efficient to take all dining orders. We use this software for room service, rooftop bar, lobby bar and dining room. User Friendly Support team is one of the best in the industry #### Cons Can't say anything of improvement at this time, we love it! --- ### Review!! - Overall rating: 5/5 - Reviewer: Tim C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a great success for our company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like how easily the customer can use this software to customize their own experience. #### Cons Small glitches, slow downs, etc, mainly from being newer and still developing. #### Vendor response Thank you for the feedback! Replied October 2022 --- ### Santa Anita Park GoTab POS Review - Overall rating: 5/5 - Reviewer: Max G. - Verified reviewer: Yes - Industry: Gambling & Casinos - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with GoTab has been very positive. The platform has performed well, and the customer support team has been responsive, knowledgeable, and consistently helpful whenever assistance has been needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros GoTab offers exceptional flexibility and reliability, making it well-suited for a variety of service models and high-volume operations. Its adaptable platform allows us to efficiently manage everything from concessions and premium dining to special events, while providing the dependable performance needed during our busiest days. #### Cons We would like to see continued improvements in the hardware, particularly in terms of speed, durability, and overall performance. Enhancing the hardware experience would further improve operational efficiency and provide a smoother experience for both employees and guests. #### Reasons for choosing GoTab POS GoTab fits our operation better than any other POS system we've evaluated. Its flexibility allows it to support our diverse service models, from full-service dining and concessions to premium hospitality and special events. The platform adapts well to our operational needs, making it easy for our team to manage high-volume events while maintaining efficiency and providing a great guest experience. #### Reasons for switching to GoTab POS We transitioned to GoTab during the COVID-19 pandemic to implement a contactless mobile ordering system. The platform allowed us to provide guests with a safer, more convenient ordering experience while maintaining efficient operations. Since then, we've continued to use GoTab because of its flexibility, reliability, and the operational benefits it provides beyond contactless ordering. --- ### Best POS system I've worked with in quite some time - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. It handles large volumes of tabs and provides clear, easy to find sales data to help with our internal decision-making #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's ability to handle a large volume of guest tabs in a single day (up and exceeding 2,500 daily tabs). Our account rep is incredible in providing support and working with the Devs to build better functionality based on our feedback. #### Cons Every POS system has its quirks and GoTab is no different, but it fills our needs better than any other system on the market. #### Reasons for choosing GoTab POS GoTab is the best fit for what we need for our operations #### Vendor response Paul, thank you for the kind words and for being a valued GoTab customer. So grateful to hear that we’re helping your team operate efficiently while giving you the reporting and visibility you need to make decisions with confidence. We're also glad to hear your account rep has been a strong partner. One of the things we care most about is listening to operators and turning their feedback into meaningful improvements, so it's great to know that collaboration has made a difference for your team. Thanks again for sharing your experience and for trusting GoTab. We're excited to continue growing and improving alongside you. Replied June 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/gotab-pos-profile/reviews/?page=2) --- GoTab POS Reviews, Pros and Cons - 2026 Software Advice