Prior to inventory I know what was sold and have a clear idea of exactly what I should have. Expressing this in team meeting has slowly brought the matching closer and closer..meaning less alcohol theft by staff.

Ordering tableside is great, no more going back and forth bother guests because a server has a MOD question. No one looks incompetent and as a business we look on point and there is no concern from guests out food quality is also a question.

It made me as a manager look bad!! The staff I wondered about anf seemed to have the most problems with were great on paper. Following sales and percentages I saw that a server I thought was ditzy and annoying but needed...had consistently the highest alcohol and wine sales across the board. I could see who was selling what, when and how they affected bottom line. Then I could coach servers on selling points, it's also a way to teach more about our products. I guess that's the least thing.!!

2021 we have 5 stations and 5 skytabs we do about 100k a month The system is constantly malfunctioning! We spend hours on the phone with techs who are untrained and just plain rude !they have no training and have never been end users and they know zero about business! We call in at least 6 times a week after 9 pm on hold for hours! We process a lot of credit cards ! We loose at least 3,000 dollars a night every time the system locks up ! Our seat capacity is over 700! So imagine 400 people in a place with 3 bars. And the 5 pos stations do not communicate with each other ! So money is walking out the door! And they simply do not care!, they already got there money on the first so screw you is there attitude! The automatic updates they do will cripple your business ! And they are done all the freakin time! As a bar owner the system if it was working would be. Ok! But it never does! Shift 4 has ruined what was a great user friendly point of sale! If you are a larger bar or restaurant 3 bars 6 or 7 bartenders expect pissed off bartenders the system will not allow your bartenders to separate tabs! Get a IT guy on premise because it will lock your bartenders out daily! If you close at 2 am expect to get home at daylight! It will Double charge your customers daily! And they will be blowing your phone up with complaints! I’m sure I will have another heart attack dealing with the stress that comes with this company ! That’s my over all experience!

I had the Harbortouch in 2014 to 2019 loved it great customer service at that time prior to shift 4 takeover!

To temperamental! Upgrades cause problems! Locks out my staff constantly will not separate tabs I have 5 pos stations and 5 skytabs and they do not communicate with each other ! At least 75 percent of the time they glitch! Costing me thousands in sales and customer walk out ! Customer techs are not familiar with software! Hours on the phone !

NONE!

NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

My experience with this company is non other than a nightmare. This company charges ridiculous fees because most people don’t look at their bill closely and I would URGE YOU TO REVIEW YOUR BILLS FROM THEM!! They charged me excessive fees and when I called to discuss it they lied and told me they were overcharging me and would refund/credit me. They never called back which is THEIR MO. The woman [SENSITIVE CONTENT HIDDEN] is a liar and is very unhelpful. They try to make it so that you cannot cancel their services by lying and telling you that they never received the cancellation forms. I personally sent their cancelation forms back to them after they finally sent them to me which was worse than pulling teeth. They received it and still continued to charge me fees. My bank was instructed not to accept any charges from them because they are fraudulent. They still continue to try to attempt to charge my account for monthly fees after being cancelled. I have no ongoing contract with them and they still continue to create fees. They are a disgusting company and I will be filing a BETTER BUSINESS BUREAU COMPLAINT. I would stay far away from this company. And If you currently use their service check your bills. This isn’t a review because I found someone cheaper because cheaper isn’t always better. This is a review because this company is trying to shake me down for money that is not owed to them. They are a disgrace

I liked paying to overnight their Terminal and wiring back to them.

STAY AWAY FAR FAR AWAY FROM THIS COMPANY

You cannot imagine the sad experience we have had with Harbor Touch. When we had to reboot the POS multiple times, every day, for 2 months straight, during busniess hours, we obviously had some very upset customers who had to wait up 20 minutes while the system came back up and then, many times, STILL did not work. Some guests were able to pay with cash or agreed to leave their CC info with our promise that we would destroy the information later once the system was up an running again, but if you run a business with CC, you can imagine what a mess this was. HT was terrible in rectifying the issue for us and allowed us to struggle, literally DAILY!, for months before they finally sent out a new everything and fixed the issue. We COMPed so many checks due to guest frustration that could not be recified and lost innumerable customers (which will have a lasting impact on our business). For the financial burden that HT caused during this time, they appeased us with the promise of a $275 credit and another $100 credit which WE HAVE STILL NOT RECIEVED. It's very sad to say that they say whatever they need to keep you "quiet" and don't follow through with their promised. Simply put, Harbor Touch proves time and time again that they do not care about YOUR business. And of course, they continue to take their fees and CC processing charges out on regular schedule, all the while promising the world, and delivering on nothing. So, so sad. Stay FAR away.

User friendly POS face for employees to use during business hours is easy to read (large font) & simple to learn.

If you want to see accurate payroll daily, if you think you will use this system to keep accurate track of your employee's hours or have them clock-in using this system, if you want the credit card processing to work properly every time you run one, or if you want customer support that fultills it's promises, then sadly, Harbor Touch is not for you.

I’d rather step on legos barefooted for 10 miles than use this company again.

We’ve been with this company for 4 years. Only having signed a 3 year contract. Due to covid, we had to move our store and severely downsize to be able to keep our doors open. This meant getting rid of the 2 POS systems we had with Harbourtouch and going with something cheaper. When we called to let them know to cancel, we were told it’ll be taken care of. Well, wouldn’t you know it, the contract wasn’t canceled and they kept charging. They then tried to tell us, we automatically renew for a year if we don’t call at the 3 year mark. Which is a lie and shady business. That was 4 months ago. Three of which, we received some sort of charge. We have been told for well over a month that they’ll give us back the funds they stole. We’ve lawyered up and will see how it goes. DO NOT DO BUSINESS WITH THEM! They’ll lie and steal from you.

It crashes. Constantly. Be prepared to deal with loss of sakes and upset customers.

They have a basic reporting system. Very inefficient for any type of inventory control. Their customer service was okay - they have been fortunate to hire good people but their terms and contracts are deceptive and not industry standard.

It was easy to install and the customer service reps I dealt with over the years were mostly all helpful and friendly

As we grew, this system no longer met our needs. As per the contract, I called on the day I was told to call to cancel the commitment. That was 7 days ago and I still have not received the neccessary paperwork. I was initially I would receive them in 72 hours. When I called to inquire where the documents were, they said it was 72 "BUSINESS HOURS". In other words, 9 DAYS!!. and they are continuing to charge me in the interim. I am still waiting for my documents. They don't have fine print.. it is miniscule, so buyer BEWARE! I have terminated other merchant accounts before but by far they have been the least transparent and the most difficult to deal with

I inherited this system when I bought the company. From the very beginning, it was bad...but I didn't want to mess with getting a new merchant account. But after spending a year with the system we just couldn't work with it anymore. So, after being completely dissatisfied...I called to cancel the agreement. They informed me that I'm in some contract and I have another year (it just renewed 3 days ago). Which is complete BS...I inherited this agreement. It costs them nothing to turn the system off...we didn't eve lease our equipment...it's ours. So, they are now forcing me to stay in some BS agreement? Ok...we'll see.

Nothing. We got the money that we processed through them...so, that's the only positive.

Their reporting is terrible. Very difficult to reconcile with transactions when doing bookkeeping. Their customer service is the worst. Long hold times. It's like they are stuck in the 1990s w/ their technology. It takes 2 business days for the funds to hit your account. My new merchant account deposits everything the next day.

Their system for cancelling is awful. Look at the other reviews about this.

The service was adequate for the last 9 years. The only rather strange thing I found was that the monthly statements they send have information, name and contact phone number, from a different service on it. I had to remember not to call the number on the statement if I had any questions.

Harbortouch refuses to allow their services to be cancelled other than on an annual basis. They claim that information is out there somewhere, but it is not evident at all. If the date is missed, then Harbortouch will charge you monthly service fees for the full year, even if you aren't using their services. Apparently even 9 years of usage doesn't get you a break. If my business ever needs to use credit cards again, it will not be through Harbortouch. It's a shame, as up until the cancellation attempts, I wouldn't have had any reason not to go back to them.

Our experience with Harbortouch has been horrible.They have charged us fees above what was agreed to, and charged bogus PCI fees, which no reputable bank charges. To get refunds from them is like pulling teeth. Our merchant ID is 18515325. Example: Looking at the December 2016 statement, I had total transactions in the amount of $802.34. Of this amount, $595.54 were debit transactions. Of the total of $802.34, I was charged 9% of my total. These alleged charges of "authorization" and "other" are included in the processing fees, not in addition to. Both their regional manager and their sales rep promised that any rates from other banks would be matched by Harbortouch. Complete BS! Also, their CEO basically told me I was stuck in a contract and no refunds for overcharges would be made. By the way, this so called "free" POS system costs us highly, in addition to their outrageous fees. Also, there contract protects them from filing suit in your local courts, and that you wave class action status.Would a reputable company need this?

Ease of use

The fees involved. Too expensive!

It is easy to make adjustments to the POS through their website to multiple stores. Some reporting functions are useful

Reports should be more customize able. I have 12 locations, and there are not a lot of reports i can run for all 12 locations and have the information separated by location. I must run the report 12 times. I would like to be able to create reports that I am able to specialize. When we signed up with HT we were promised an integration with Compeat. Not only did we find out after the POS was installed that this was not possible, we were promised a quick resolution to the issue. There has been hardly any communication. We have follow up over, and over, and over again to receive any resposnse. All communication is initiated by us - HT will not reach out. Would not reccomment this company to anyone. The installations was in July and this is still not resolved.

Was easy to get, sales staff was good and supported what they could after sale.

#Harbortouch is the worst POS system you can choose: Just a few reasons (1) The customer service takes 1 - 2 hours to get (this is a BIG problem when something is wrong with the system during a busy time). (2) Then needing to update tips (due to their system failures) it takes at least 3 days (has taken 3 weeks) to get those funds. (3) Customer service is either Eastern European and does not understand the system or blames system problems on the customer and 'customer error'. NEVER would I recommend this system.

I reviewed my fees and contacted them to cancel my service. After a long time trying to tell me that my tear rate was set to high by them and that I'm a valued merchant. The rep got upset that she couldn't convince me to keep the service. SHE SAID "WELL, I'LL SEND YOU A CANCELLATION FORM BUT YOU HAVE TO PAY US $1260 TO CANCEL YOUR CONTRACT!' What a horrible way to do business. High Fees and bad Business.

I wish I had a pro other then I have 21 months left on my contract to get rid of them.

They show you up front how much your fee of 2.5, 2.8% is when in fact they are charging more then a 14 - 18% overall. Not to mention their yearly fee!

I have use Harbor touch for over 20 years. I have had good service. Due to covid-19 I have had to closed my business. I have tried to close my account with Harbortouch since April. I have been given nothing but the run around and I have been charge 75.00 per month since April for zero transactions on my account. This is not acceptable. Catherine

Do not due business with this company. They have very dishonest business practices.

Poor - DO NOT BUY

It was inexpensive initially, easy set up

Too many things to list- random outages, lost tickets, loooong support wait times, shady business practices, recurring nonsense fees

None! Higher rates on holding my money....What could benefit you from that?

Too hard to find items, can't just type in what you need, sent back system and they said I didn't send it back and are charging me for it, what a scam! Technical support is never available and when they are, talk way over the average persons head, rates were lowered and they didn't pass it on to their customers, always down, which they can charge you a higher rate if you have to manually enter the card number. I have reported them to better business bureau. They hung up on me today. So juvenile. DON'T USE THIS SYSTEM. YOU WILL BE SORRY....

If you are into S&M and like torture,​ this is the system for you otherwise run away.

The customer service is lie after lie run around after run around. The system constantly breaks, it doesn't have the most basic features​ that every POS company has been providing for nearly 2 decades. I own 7 restaurants and this by far was a huge mistake, it costs more money​ in time and labor then what its worth.

In one word USELESS. System freezes for no reason that even their tech support didn’t know as to why! Wait time is over 30 minutes and it’s impossible to get a hold of someone when it’s critical. Same your time and aggravation as there is way better out there. Do your research (I didn’t chose this system, my partner did) don’t even think of using HARBORTOUCH. More like a nightmare. Simply can’t use this POS and run a restaurant smoothly. Run away, don’t look back!

Nothing, again, if the system worked as it should I would have an answer. But because it always froze it’s impossible to say anything. Tech support wait is over half hour and the issue never gets resolved. Software is NO good.

Nothing because the system never worked!

Every time I call the customer service line, they are always so helpful. The POS never fails us and always keeps up with our volume.

I love how easy and user friendly. Everything is self explanatory but if you have a question their customer service is always so helpful and knowledgeable.

I wish the receipt paper wasn't so long. going through double the amount with the new card/chip reader.

They promised to match the 1.69% I pay with Payanywhere but after all their fees their actual rate is over 8%!! That is crazy, they lie and charge fees for everything they can make up and charge way more than their contract says that they will. They will tell you that somewhere in their contract it says that they can raise their prices anytime. DO NOT believe them when they say they will match a competitors price. All lies. We are compiling a list of complaints against Harbortouch to get them to fix or take legal action. If you have had problems, please contact me at thegardenspot@att.net

Soon the nightmare will be over.

Everything from start to finish. Nothing was true. Fees are 600% higher than competitors. Takes twice as long for the money to get to your account. Made-up fees for everything. (read other reviews) Cant ever talk to someone to help.

NONE

NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY.

BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL.

Harbourtouch gives you a large variety of reports you can run to find exactly what your looking for. It's easy to find a specific report in very little time.

It would be better if you could customize some of the reports to fit the needs of your business.

you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.

It takes so many steps to get one thing entered wasting to much time.

no online reports available for the info I need for reporting sales tax

Worst system EVER!!!!!

Looks great! Doesn't work! Don't buy it!

Harbor touch has NUMEROUS bugs in their NEW system. We opened a new restaurant 3 weeks ago and we received the NEW system! What a horrible mistake! the system prints 5 duplicate tickets one minute then doesn't send tickets to the Kitchen the next minute! we have demanded them to replace the NEW system with there OLD system. I would NOT reccomened HarborTouch's new system it's costing us Thousands of dollars daily!

we had a lot of trouble with disappearing transactions

Ease of use, Friendly interface and easy to customizr

System crashes, unreliable and transactions disapear