All Infrasys Cloud POS Reviews
1-19 of 19 Reviews
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Khải
Verified reviewer
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
good pos
easy to use, good support team , cloud is fast.
CONSimprove ui/ux desgin,maybe can load images for real outlet and put table in.
Jose
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
One of the Best Solutions for POS systems
The system is reliable, easy to use and with a great team behind it. And also have a very competitive price. I love the installation team, is great and friendly they help you thru all the process and answer all your questions about the software.
PROS- Easy to use - Great integrations with Oracle Opera - Great Installation Team. - Great Customer Support.
CONS- Some issue with Opera Interface at the Beginning but after few tweaks everything works smoothly.
Reason for choosing Infrasys Cloud POS
First, they support. All the guys who works with them love it. Also, the price is competitive and they give to us more personalization options.
Reasons for switching to Infrasys Cloud POS
The customer service from Aloha is the worst, also we have several terminal that doesn't work and never received a straight proposal to make them work.
Vendor Response
Hello Jose, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Sudip
Hospitality, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Good Software for Hospitality Business
Overall very userfriendly and efficient software.
PROSInfrasys Cloud POS is very user friendly and easy to use in the outlet. Menu and item management, table assignment and print management is praise worthy. Report viewing and generating is also very user friendly. Support from Infrasys team takes a little while but once connected they do their job diligently.
CONSCheck Printer is directly configured to the local ip address of the POS terminal with which its connected. If the POS terminal ip changes then check printer needs to be reconfigured. Infrasys team should really workaround for this part. Either make it possible for us to configure directly with the hostname of the POS terminal or tweak something so that there will be no need for assigning static ip for the POS terminal.
Akshay
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Great Solution
so far amazing journey deployed this solution in 4 properties -- great feedback from colleagues as well.
PROSpaperless ordering system - We deployed Ipad in most of the hotels works very well.
CONSKDS improvements - think this needs abit of work.
Reason for choosing Infrasys Cloud POS
Price, the architectural setup and its hardware compatibility
Vendor Response
Hello Akshay, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Made
Hospitality, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Infrasys Cloud POS fast and reliable POS for Resort Food and Beverage operation
In overall experience since we have install at 2017 , were one of happy costumer of Infrasys cloud POS .the system was fast and reliable to manage and operate high volume of Food and beverage transaction . Mobile order improve a lot of our large resort operation - our waiter able directly key in the order on mobile devices and in same time food order printer at kitchen for production . Managing of menu item and system administration very easy can do anywhere and able schedule release or update the menu .
PROS-It's real cloud base and Realtime sync , user able work and manage the system from anywhere - The POS System serve very fast on operation , easy administration menu and system . -Secure with all aspect of action transaction capture in logs . - No proprietary hardware and OS , can work on Windows Base OS also iOS and Android - Reliable of system performance , very minimum down time - Superior of support team , all issue fixed timely manner . Most of issue able fixed under an hours - The development team always hear voice of costumer - all bug fix release immediately and new feature also improve operation - Flexible reporting module
CONSThe subscription model per devices a bit of expensive for property that have devices more then 20 - but that make sense for all high quality system feature and support .
Reason for choosing Infrasys Cloud POS
Compare with feature especially menu management and administration of system Infrasys Cloud POS more easy to operate and serve real cloud base system .
Reasons for switching to Infrasys Cloud POS
Previous system are outdated and running using on premise server only - also the not to easy managing and operate .
Vendor Response
Hello Made, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Claudio
Hospitality, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Infrasys POS Feedback
Ability to customise POS display based on user preference. Ease of editing and customising as need be. Creating additional items, menus, drop downs etc are simple to make Cloud based system so updates are quick to go live Ability to switch between outlets quickly and on all devices Utilisation of iPad's which allow for more efficient service Digital signatures
CONSSystem limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency
Vendor Response
Hello Claudio, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Todd
Hospitality, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Infrasys Cloud POS, excellent Service, Installers, and End-User Functionality
The Service team are fantastic, I could not rate the installers more highly - they are absolute rockstars. The fact that it integrates so seamlessly with our PMS and other external systems, and is so flexible is brilliant, and being so user-friendly means that everyone is happy.
CONSThe system does everything we could hope for as it stands and does it all well.
Reasons for switching to Infrasys Cloud POS
Cost, ease of use and service responsiveness were the driving factos initially
Vendor Response
Thank you Todd for your positive review of Infrasys Cloud POS. It makes us really proud! It's glad to hear that our service team, installers and end-user functionality have exceeded your expectations. We are also pleased to hear that the cost, ease of use and service responsiveness were the driving factors for you to switch to our system. We strive to provide our customers with the best possible experience and it's great to see that it shows in your review. Thank you for choosing Shiji.
Replied February 2023
Ericson
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Outstanding Support
Infrasys support team are very professional and easy to work with. They make sure that they are there when you need them. The system overall is stable and easy to use. The flexibility to change menus in the cloud is added feature specially now most are working at home.
CONSIt will be good if we can make that report available online so that those working from home can access reports and view checks. If Infrasys can work with Oracle to have checkview feature inside PMS, that will be great!
Vendor Response
Hello Ericson, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Hirshard
Hospitality, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Value for money and user friendly.
Few better options than Micros POS system.
PROSUser friendly, from the back end and user end.
CONSInter facing with opera, that you could not view the posted bill directly.
Reason for choosing Infrasys Cloud POS
Value for money and user friendly.
Vendor Response
Hello Hirshard, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied September 2020
Monica
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Infrays review
Really Infrasys is helping us with our daily work, reducing not productive tasks and delivering all infortmation needed to manage our business.
PROSEasy yo use but with multiple configuration options that allow us to satisfy our operational needs. Our existing hardware was reused without additional investments.
CONSStable, no crahes or screenshots and really simple for waiters.
Vendor Response
Hello Monica, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied September 2020
Álvaro
Food & Beverages, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed June 2023
-
Uso del cloud. Fcailidad para cambiar precios, sacar informes, ..
CONSEl soporte, sobre todo al principio de la implantación y la interacción con el equipo de ventas, donde se nos han puesto muchos impedimentos a diferentes puntos que hemos categorizado como muy importantes
Vendor Response
Gracias, Álvaro, por compartir tu opinión sobre Infrasys Cloud POS......... Nos complace saber que encuentras beneficioso nuestro uso del cloud, especialmente en cuanto a la facilidad para cambiar precios y obtener informes. La flexibilidad es una característica clave en las operaciones de la industria de alimentos y bebidas, y nos alegra que estés aprovechando al máximo nuestras soluciones. Estamos comprometidos a seguir brindándote soluciones de alta calidad y un servicio excepcional. Gracias por elegir a Shiji.
Replied June 2023
CJ
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Infrasys Cloud POS Review
Overall experience is satisfactory, considering no major system errors has occurred over the past 9 months.
PROS- Good interface - Able to open multiple tabs - Well organized - Easy to extract / import data
CONS- Still requires on-premise machine for interface and communications - Setting up of certain lists and items can be a lengthy process as we need to set up the item, category and then buttons. Certain tasks can be automated.
Reason for choosing Infrasys Cloud POS
- Interface - Features - Price
Reasons for switching to Infrasys Cloud POS
Gourmate was aging and breaking down on a daily basis.
Vendor Response
Hello CJ, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
Uffe
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
New Integration between PMS and POS
Overall we have gotten to a stable connection and daily use of the product that enables our bar to operate with a seamless integration with our Hotel PMS system.
PROSI like that it had the option of integrating with our new PMS system that is cloud based, and the assistance I have received from the support team
CONScreating reports can sometimes be a little bit confusing
Vendor Response
Hello Uffe, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
yohanes
Hospitality, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Powerfull and Valued FNB Restaurant System
i recommend to other friends to try it and its satisfying
PROSintegration with my PMS Hotel working OK
CONSsynchronizing between my local POS sometimes delay
Reason for choosing Infrasys Cloud POS
Pricing more less
Vendor Response
Hello Yohanes, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020
shaffiq
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Worthy of money and very convenient
Overall .its still worthy of money and very friendly
PROSmuch better improvement from the previous that we used to ,its so much convenient and easy to access ,its secure and quite reliable.
CONSjust got problems with opera at the beginning
Vendor Response
Hi Shaffiq, Thank you for your review of Infrasys! We value you as a customer and are pleased to know that you are happy with our product.
Replied July 2021
monica
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Infrasys installation review
Really the solution is helping us with our daily work, reducing not productive tasks and delivering all information needed to manage our business
PROSEasy to use but with multiple configuration options that allosws us to satisfy our operational needs. Our exsisting hardware was used without additional investments.
CONSLanguage (Only English) and I miss a more european style rapports
Reason for choosing Infrasys Cloud POS
.
Reasons for switching to Infrasys Cloud POS
PMS change
Vendor Response
Hello Monica, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied September 2020
Adnaan
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Radisson Blu Resort Maldives
Next generation POS and User friendly.
PROSEasy to use operational wise and looks so modern.
CONSCannot view the checks from the Opera. Would appreciate if you can find solution to integrate with Opera.
Reason for choosing Infrasys Cloud POS
I have been using Infrasys cloud for over 4 Years. I have chosen this system for our property as per Radisson Hotel Group Standards.
Vendor Response
Hello Adnaan, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied September 2020
Sahm
Hospitality, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Flexibility
Infrasys POS System is fixable and easy to use by the end user.
CONSyou have to take look for the work Stations quality! and the delay between the Cloud and the Local server for the new configuration updates.
Vendor Response
Hello Sahm, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied September 2020
Efrizal
Hospitality, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
User Friendly Application
Sudden Change menu price at middle of the night
PROSEasy to use or teaching people to use it
CONSCloud technology make admin easy to maintaine
Reason for choosing Infrasys Cloud POS
Friend recommended and low price
Vendor Response
Hello Efrizal, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.
Replied October 2020