About Infrasys Cloud

Infrasys Cloud is a restaurant management solution that helps hospitality businesses manage orders, menus, sitting arrangements, and other operation via a unified portal. The platform enables organizations to design a custom dashboard to display menu items in multiple languages, capture customers’ signatures, and accept credit card payments.

Infrasys Cloud offers various features such as automated recommendations, check splitting, offline access, tableside ordering, takeout and delivery management, coupons management and more. It lets administrators create and organize promotional campaigns, waiter instructions, client menus and other information from a centralized repository. Additionally, managers can gain insights into orders and sales by groups or l...


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Supported Operating System(s):

Web browser (OS agnostic)

14 Reviews of Infrasys Cloud

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(10)

10

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

October 2020

Jose from AD1 Global

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2020

One of the Best Solutions for POS systems

The system is reliable, easy to use and with a great team behind it. And also have a very competitive price. I love the installation team, is great and friendly they help you thru all the process and answer all your questions about the software.

Pros

- Easy to use - Great integrations with Oracle Opera - Great Installation Team. - Great Customer Support.

Cons

- Some issue with Opera Interface at the Beginning but after few tweaks everything works smoothly.

Reasons for Choosing Infrasys Cloud

First, they support. All the guys who works with them love it. Also, the price is competitive and they give to us more personalization options.

Reasons for Switching to Infrasys Cloud

The customer service from Aloha is the worst, also we have several terminal that doesn't work and never received a straight proposal to make them work.

Response from A Shiji Group Brand

Replied October 2020

Hello Jose, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

September 2020

Akshay from IHG Fiji Islands

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Great Solution

so far amazing journey deployed this solution in 4 properties -- great feedback from colleagues as well.

Pros

paperless ordering system - We deployed Ipad in most of the hotels works very well.

Cons

KDS improvements - think this needs abit of work.

Reasons for Choosing Infrasys Cloud

Price, the architectural setup and its hardware compatibility

Response from A Shiji Group Brand

Replied October 2020

Hello Akshay, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

September 2020

Uffe from Absalon Hotel Group A/S

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

September 2020

New Integration between PMS and POS

Overall we have gotten to a stable connection and daily use of the product that enables our bar to operate with a seamless integration with our Hotel PMS system.

Pros

I like that it had the option of integrating with our new PMS system that is cloud based, and the assistance I have received from the support team

Cons

creating reports can sometimes be a little bit confusing

Response from A Shiji Group Brand

Replied October 2020

Hello Uffe, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

September 2020

Made from InterContinental Bali Resort

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Infrasys Cloud POS fast and reliable POS for Resort Food and Beverage operation

In overall experience since we have install at 2017 , were one of happy costumer of Infrasys cloud POS .the system was fast and reliable to manage and operate high volume of Food and beverage transaction . Mobile order improve a lot of our large resort operation - our waiter able directly key in the order on mobile devices and in same time food order printer at kitchen for production . Managing of menu item and system administration very easy can do anywhere and able schedule release or update the menu .

Pros

-It's real cloud base and Realtime sync , user able work and manage the system from anywhere - The POS System serve very fast on operation , easy administration menu and system . -Secure with all aspect of action transaction capture in logs . - No proprietary hardware and OS , can work on Windows Base OS also iOS and Android - Reliable of system performance , very minimum down time - Superior of support team , all issue fixed timely manner . Most of issue able fixed under an hours - The development team always hear voice of costumer - all bug fix release immediately and new feature also improve operation - Flexible reporting module

Cons

The subscription model per devices a bit of expensive for property that have devices more then 20 - but that make sense for all high quality system feature and support .

Reasons for Choosing Infrasys Cloud

Compare with feature especially menu management and administration of system Infrasys Cloud POS more easy to operate and serve real cloud base system .

Reasons for Switching to Infrasys Cloud

Previous system are outdated and running using on premise server only - also the not to easy managing and operate .

Response from A Shiji Group Brand

Replied October 2020

Hello Made, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.

September 2020

Claudio from InterContinental Sydney Double Bay

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Infrasys POS Feedback

Pros

Ability to customise POS display based on user preference. Ease of editing and customising as need be. Creating additional items, menus, drop downs etc are simple to make Cloud based system so updates are quick to go live Ability to switch between outlets quickly and on all devices Utilisation of iPad's which allow for more efficient service Digital signatures

Cons

System limitations with not being able to put in table numbers and room numbers to identify checks and assist with having walkouts Using table setup, we are unable to pay new checks as they come in, we need to send then reopen bill to close which reduces efficiency

Response from A Shiji Group Brand

Replied October 2020

Hello Claudio, thank you for reviewing Infrasys! We sincerely appreciate your feedback and value you as an Infrasys customer.