LIVE Entry 1 (March-21-2014) Problem: HP Printer not connecting to my laptop. I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me. I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com). Reasons I chose them over the others: 1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request. 2) Their prices were extremely reasonable. 3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed. How did they do it 1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer. 2) After having answered this, they confirmed that the printer and the laptop were functioning correctly. 3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed. 4) One of the tech support executives accessed my laptop and started troubleshooting. 5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed. 6) I was told that it was due to an older version of the driver that had been installed. My Experience I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. Would definitely recommend this service to anyone who needs help fixing their computers. Thanks a ton guys. Great Job....!!

Overall as far as the software... Good experience.as far as the owners... they did not allow me too keep the invomax products i paid for. i bought the base system for 250.00 in 2006. bought an upgrade that covered 3 quarters of invomax features. company was sold and the new owners more or less told me too bad about my previous purchase and subsequent upgrade will not !!! be honored and i would have to purchase the program monthly or lose all access to the programming i already !! paid !!! for !!!so now i am out800.00 on the purchase of the original program and the upgrade to more features i purchased . so no !!! i wont be purchasing invomax due to the new ownership not honoring my past purchases and upgrade of system

Ease of finding previous work done. customer base and history.

Loss of features over the years and when company sold i lost access to parts of program i had previously purchased from the original company

Done paying for a "license" for a program I own..? The last 3 years have to pay for tech support for the bugs YOU plant in MY program.

I LIKED this software because it was a 1 time purchase 10 years ago, until...

Invomax was sold to another company that planted bugs in the program so that a "license" must be paid every 3 months for tech support to "fix" the problems. Problem free for 7 years, then company sold, last 3 years had problems every few months... Updated to the Deluxe version so it could integrate to Quickbooks. Never worked right. Waste of $$

THIS SOFTWARE HAS GLITCHES IN MOST ALL AREAS OF THE PROGRAM. WE'VE BEEN WITH THIS COMPANY FOR UPWARDS OF A DECADE AND HAVE FOUND IT TO BE DECLINING YEAR AFTER YEAR. UPDATES ARE ALWAYS IN THE "NOT RELEASED YET STATE" AS WELL AS NEVER HAVING A SOLID REMEDY FOR ON GOING ISSUES. THIS PROGRAM SHUTS DOWN REGULARLY DUE TO "PROGRAM NOT RESPONDING" AND WE'VE DEALT WITH IT FOR A NUMBER OF YEARS WITHOUT A FIX.

TECH SUPPORT WAS FRIENDLY

EASE OF USE.EASY TO NAVIGATE .OFFERS DIFFERENT BILLING LAYOUTS

I HAD BEEN USING INVOMAX FOR ABOUT 15 YEARS.THEY HAD SAID THAT ALL CUSTOMER INFORMATION & BILLING WAS SECURE IN THE CLOUD.APPARANTLY NOT. MY COMPUTER CRASHED & WHEN I SPOKE TO TECH SUPPORT THEY SAID THAT THEY NO LONGER BACKUP TO THE CLOUD.LOST EVERYTHING.TRHEY WE BOUGHT OUT ABOUT 2 YEARS AGO & KEEP SAYING ON THIER WEBSITE THAT A MAJOR UPGRADE WILL BE COMING SOON( THAT WAS 2 YEARS AGO) SPOKE TO TECH SUPPORT & THEY SAID NO MAJOR UPGRADE IS COMING.

Got me buy.

Lots of problems over the last 9 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason. Charged me to get MY billing info. back, COMPLETE CROOKS.

Terrible Stay Away! I had the program for more than a decade they interface with none of the other programs out there , they refuse to let you export your customer list,,,, So over a decade of customer info is being held hostage, I really feel this is not an ethnical company,,,, Luckily YOU have many Other choices in programs, could be one of the top regrets I have in my 38 years in business

Not sure I can think of even one

Woukd rarther not relive the last 10 plus years of this sub par program,,, KEEP Looking

Was good up until Hunnicutt Software sold out to Inginuity. Price increases and non-functional I started using the shop management repair order program in 2010. Now is useless. Will not decode VIN numbers NOR back up files.

VIN Decoding, customer database files, etc.

Lost vehicle information. VIN numbers and engine specs. Corrupt Files

bad

after the conpany was bought out by infinity something? everything went down.Is may already and they still can not fix it right,after 20 yrs using invomax i can tell is not worth it at this time.

looking for another options cause nobody seems to care about us

Customer support gone away. I cannot print inventory value. Has worked for 9 years, all of sudden cannot print. Waiting for two days for call back from tech support. No call yet. Looses tech commissions, no 2016 vehicle files, loses VIN codes. No updates for two years. Something is going on at Hunnicut Software. No one answers phone anymore.

It was cheap

Unreliable

Eventually, there developed corruption in the DOS filing system that brought down my software and caused me to lose my customer base and all my canned jobs

When I first became acquainted with this software many years ago, it was recommended by alldata who now have their own product and the initial buy in was inexpensive. As I was new to writing repair orders on a computer at that time, this was an easy transition

Original program was DOS based and as computers and windows versions changed they had some problems integrating the system with new windows versions.

I HAVE BEEN USING THIS PROGRAM FOR OVER 15 YRS. IT IS GETTING WORSE EVERY YEAR.NO UPDATES ,VEHICLE FILES FOR 2016 IS MISSING.TECH SUPPORT IS BAD.VEHICLE VIN GET LOST ALL THE TIME JUST TERRIBLE

NONE

Not recommended for the average shop management folks. It takes a lot more intuitiveness to wade through the poorly written software. Example, you change the font of the soft buttons on the screen and the buttons and button text start to overlap each other. Those fonts should not even be offered in this case. Customer support told us to go to the DOS prompt and delete certain files within the application directory just to solve the major problems with saving our databases and configuration files.

The presentation on the Web looks good and shows promise for the application.

The software is poorly developed for Windows. The behavior of the software indicates poor development practices and results in the database(s) and configuration files can be damanged just exiting and restarting the software. The customer support group make promises for phone support training and cancel last minute. They have not sent us a clean working copy of the software since we started this venture with them. Looking at NAPA for solution to this problem.

NONE, I spend more time trying to get it to work properly than working on cars!

In the 90's this was cutting edge software, it printed oil change stickers. It kept track of inventory, you could do "canned Jobs". It kept track of taxed or non taxed customers & vendors

It's very buggy, every repair give 5 more bugs. Tech is NON-EXISTANT. NO REFUNDS OR SUPPORT. MANY calls to Tech support with a VERY NON CARING attitude. They call back several days later when you have a customer waiting for resolution.

Lots of problems over the last 2 yrs. Final straw was it loops through their server every startup and they downgraded me from bookkeeper to companion, for no reason.

DO NOT BUY THIS SOFTWARE

There are no pros to this software. It has not worked properly since day one. It was impossible to obtain proper training and we are still fighting with Invomax over getting our issues resolved. The receptionists refuse to let us speak with a manager or anyone in a decision-making position. DO NOT BUY THIS SOFTWARE

There are no pros to this software. It has not worked properly since day one. It was impossible to obtain proper training and we are still fighting with Invomax over getting our issues resolved. The receptionists refuse to let us speak with a manager or anyone in a decision-making position. DO NOT BUY THIS SOFTWARE

The best ever! More batta' bing, batta' bam for the buck! Over surpassed my expectations.

The best ever. I realized it was my technical capacity with new hardware that made installation a nightmare. Product is very easy to navigate.

Before losing sleep over your shop management software, buy a book on Windows for Dummies. That also helps. Other than that, ask if Invomax would sell custom hardware and install to cater your business needs. Worth a shot.

We are a small motorcycle repair shop and this is what we could afford. Customer service is fantastic, as long as you pay for the tech support. The problem is that once a week we have issues. I log in and inventory is all gone, or when I go to run a report, there's nothing there. We don't do anything different, use it, close down the computer for the day and restart, and yet, things magically disappear. When you call, they say it's our fault; user error. Still trying to figure out that one. If it worked correctly, I would love it. Unfortunately, I've had one problem after another and I feel like I shouldn't have to pay over and over for their program to run correctly. Completely dissatisfied.

Terrible customer service. Terrible software. You won't have the ability to access your records, none of your service history, none of your customer info....nothing. Even though you pay them, they hold your records hostage. This product is basic at best. Not at all user friendly. Do not waste your time or energy.

I would recommend it for sure.

easy to use, keeps track off things like customer history, I've been using this program since 1994 dos version I've been thrue the windows growing pains with the program, and I still like it.

cons yeah maybe some, but nothing worth speaking off

THE ONLINE PRE3SENTATION LOOKED GOOD SO WHEN I PURCHASED IT I WAS NOT A FRANCHISE SO I WAS NOT ABLE TO USE ALL OF THE FUNCTIONS BUT THAT WAS NOT MENTIONED IN THE VIDEOS

NEVER BUY THIS SOFTWARE, YOU ARE GONNA REGRET IT.

NONE NIL NADA

TOO MANY TO MENTION AND VERY DIFFICULT TO USE