LIVE Entry 1 (March-21-2014) Problem: HP Printer not connecting to my laptop. I had an issue while connecting my 2 year old HP printer to my brother's laptop that I had borrowed for starting my own business. I used a quick google search to fix the problem but that did not help me. I then decided to get professional help to solve my problem. After having received many quotations from various companies, i decided to go ahead with Online Tech Repair (www.onlinetechrepairs.com). Reasons I chose them over the others: 1) They were extremely friendly and patient with me during my initial discussions and responded promptly to my request. 2) Their prices were extremely reasonable. 3) They were ready and willing to walk me through the entire process step by step and were on call with me till i got it fixed. How did they do it 1) They first asked me to state my problem clearly and asked me a few questions. This was done to detect any physical connectivity issues with the printer. 2) After having answered this, they confirmed that the printer and the laptop were functioning correctly. 3) They then, asked me if they could access my laptop remotely to troubleshoot the problem and fix it. I agreed. 4) One of the tech support executives accessed my laptop and started troubleshooting. 5) I sat back and watched as the tech support executive was navigating my laptop to spot the issue. The issue was fixed. 6) I was told that it was due to an older version of the driver that had been installed. My Experience I loved the entire friendly conversation that took place with them. They understood my needs clearly and acted upon the solution immediately. Being a technical noob, i sometimes find it difficult to communicate with tech support teams. It was a very different experience with the guys at Online Tech Repairs. You can check out their website www.onlinetechrepairs.com or call them on 1-914-613-3786. Would definitely recommend this service to anyone who needs help fixing their computers. Thanks a ton guys. Great Job....!!

Overall as far as the software... Good experience.as far as the owners... they did not allow me too keep the invomax products i paid for. i bought the base system for 250.00 in 2006. bought an upgrade that covered 3 quarters of invomax features. company was sold and the new owners more or less told me too bad about my previous purchase and subsequent upgrade will not !!! be honored and i would have to purchase the program monthly or lose all access to the programming i already !! paid !!! for !!!so now i am out800.00 on the purchase of the original program and the upgrade to more features i purchased . so no !!! i wont be purchasing invomax due to the new ownership not honoring my past purchases and upgrade of system

Ease of finding previous work done. customer base and history.

Loss of features over the years and when company sold i lost access to parts of program i had previously purchased from the original company

Done paying for a "license" for a program I own..? The last 3 years have to pay for tech support for the bugs YOU plant in MY program.

I LIKED this software because it was a 1 time purchase 10 years ago, until...

Invomax was sold to another company that planted bugs in the program so that a "license" must be paid every 3 months for tech support to "fix" the problems. Problem free for 7 years, then company sold, last 3 years had problems every few months... Updated to the Deluxe version so it could integrate to Quickbooks. Never worked right. Waste of $$

THIS SOFTWARE HAS GLITCHES IN MOST ALL AREAS OF THE PROGRAM. WE'VE BEEN WITH THIS COMPANY FOR UPWARDS OF A DECADE AND HAVE FOUND IT TO BE DECLINING YEAR AFTER YEAR. UPDATES ARE ALWAYS IN THE "NOT RELEASED YET STATE" AS WELL AS NEVER HAVING A SOLID REMEDY FOR ON GOING ISSUES. THIS PROGRAM SHUTS DOWN REGULARLY DUE TO "PROGRAM NOT RESPONDING" AND WE'VE DEALT WITH IT FOR A NUMBER OF YEARS WITHOUT A FIX.

TECH SUPPORT WAS FRIENDLY

EASE OF USE.EASY TO NAVIGATE .OFFERS DIFFERENT BILLING LAYOUTS

I HAD BEEN USING INVOMAX FOR ABOUT 15 YEARS.THEY HAD SAID THAT ALL CUSTOMER INFORMATION & BILLING WAS SECURE IN THE CLOUD.APPARANTLY NOT. MY COMPUTER CRASHED & WHEN I SPOKE TO TECH SUPPORT THEY SAID THAT THEY NO LONGER BACKUP TO THE CLOUD.LOST EVERYTHING.TRHEY WE BOUGHT OUT ABOUT 2 YEARS AGO & KEEP SAYING ON THIER WEBSITE THAT A MAJOR UPGRADE WILL BE COMING SOON( THAT WAS 2 YEARS AGO) SPOKE TO TECH SUPPORT & THEY SAID NO MAJOR UPGRADE IS COMING.