--- title: "Lightspeed Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lightspeed. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lightspeed is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/lightspeed-profile/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Marine Software](https://www.softwareadvice.com/marine/) / [Lightspeed](https://www.softwareadvice.com/product/420866-Lightspeed/) / Lightspeed Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/420866-Lightspeed/) Reviews [Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) # Lightspeed User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 159 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.4/5 - Value for money: 3.4/5 - Functionality: 3.7/5 ### Rating distribution - 5 stars: 50 reviews (31%) - 4 stars: 66 reviews (42%) - 3 stars: 28 reviews (18%) - 2 stars: 6 reviews (4%) - 1 star: 9 reviews (6%) ### Most mentioned pros - It provide an easy to use list of reports that I can access readily to track daily performance. - At a boat dealership it is very well developed. - It has been a game changer in timely processing. ### Most mentioned cons - There were more then a couple of times Lightspeed wouldnt connect with the outside vendors like designed. - Also downloading existing reports to excel can be difficult - I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. ## Lightspeed customer reviews Showing reviews 1-25 of 159 (page 1). ### Review of Lightspeed - Overall rating: 5/5 - Reviewer: wanda m. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the system knows more than we do!!lol excellent system for parts, labor, sales, etc #### Cons in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service #### Reasons for choosing Lightspeed WE ALREADY HAD LIGHTSPEED FAMILIARITY WITH PARTS We really need this software to integrate with vermeer and massey ferguson pricebooks #### Reasons for switching to Lightspeed thought we needed accounting and parts in one software system. --- ### Best Software for our Powersports Department!! - Overall rating: 5/5 - Reviewer: Brittany K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. #### Cons It looks like it was made in the 1990's. #### Reasons for switching to Lightspeed Lightspeed is actually for Powersports, where as Dealertrack was not. --- ### Not a great first experience with an integrated GL - Overall rating: 3/5 - Reviewer: Evelyn K. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. #### Cons Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... #### Reasons for switching to Lightspeed Our general manager "fell" for a sales pitch while at a dealer meeting. He liked the idea of "live" reporting for each department. That has turned out to be an unrealistic expectation in our case. #### Vendor response Hi Evelyn, Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you used our products. Lightspeed Replied October 2021 --- ### Overall a Better Software - Overall rating: 4/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A more clear picture of the business functionality as a whole. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. #### Cons Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. #### Reasons for switching to Lightspeed The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times. #### Vendor response Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### LightspeedEvo Review - Overall rating: 5/5 - Reviewer: Courtney H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to prep the deal, print documents. #### Cons I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory. #### Reasons for switching to Lightspeed Functionality. BrainStorm was very difficult to use and very blah. #### Vendor response Hi Courtney, Thank you for taking the time to review Lightspeed. We appreciate your continued support! Thanks! Lightspeed Replied January 2022 --- ### Lightspeed Feedback - Overall rating: 4/5 - Reviewer: Damin Z. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is very comprehensive and fully integrated for all departments in our business. #### Cons Lightspeed is very slow at making user recommended enhancements. #### Reasons for choosing Lightspeed More comprehensive and preferred the acounting integration. #### Vendor response Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### CDK Lightspeed EVO - Overall rating: 4/5 - Reviewer: Larry Cunningham C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good with some limitations and necessary work arounds #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall integration of accounting with the different modules. #### Cons Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules #### Reasons for choosing Lightspeed Cost and Reviews #### Reasons for switching to Lightspeed Too many software systems being used to run the business --- ### Lightspeed works for our industry - Overall rating: 4/5 - Reviewer: Tom S. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it on a daily basis. It provide an easy to use list of reports that I can access readily to track daily performance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tailored for our industry. Easy to use, consistent "up time" as a SAAS tool #### Cons Making adhoc queries is difficult. Also downloading existing reports to excel can be difficult --- ### DO NOT BUY not worth the money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered worst product I have ever had to use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. #### Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. #### Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. --- ### lightspeed is a great erp for dealerships - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Solid and almost unbreakable. Definitely something that will work without fail #### Cons Not easily customizable. Only does what it's designed to do. --- ### Happy but would like to see some changes - Overall rating: 4/5 - Reviewer: Dean B. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. its good just needs some help on Marine side. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For the most part I do like the purchasing program. except for listed below All of accounting is good. the program is good just need to be updated and adjusted some. #### Cons Was promised a way to have jobs declined on work orders for future reference has never happened. Cannot move or insert jobs to be in order for work to be done. Can't use bulletin check because has to be separate unit in system but the way we look at (Boat, Motor Trailer) one unit based on Hull Id number. bulletin lookup need to have a algorithm to look at engine number on total unit Need to be able to track unit based on Hull Id Number for past work preformed on unit. In purchasing the part number should be in system only once no matter whom you buy if from i know this can be don had it on another program that had 1 part number with multiple supplier showing their price. #### Reasons for choosing Lightspeed accounting #### Reasons for switching to Lightspeed Accounting in winn boats sucked #### Vendor response Hi Dean, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. We appreciate your notes on areas of improvement, it is always helpful to know where we can improve our services and software. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### Lightspeed Review - Overall rating: 4/5 - Reviewer: Brian L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lightspeed has functioned well, but it certainly still seems archaic. We use other systems to utilize things that Lightspeed can do but can't do the best. (i.e. salesforce as our crm) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros There are very little glitches. Things function as they should. #### Cons Very little detail to selling accessories. As a business that has a large proshop on top of being in marine sales and service, the use in the proshop department is very limited. Can't do invoice reports based on time stamp. Can do invoice reports based on computer/station. Can't choose reasons for returned products. Limited options for integrating credit card / gift card payments. Waiting on hold for support is painful. Preferred the days of the chat window. #### Reasons for choosing Lightspeed Seemed to offer better support. #### Reasons for switching to Lightspeed TCS continued to run slower as we added more data. Winboats had a host of issues. #### Vendor response Hi Brian, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thanks for your input on what we can do better, we always strive to improve our user experience and knowing is the first step. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### Lightspeed - Overall rating: 3/5 - Reviewer: Paul H. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I would say it is a decent option for us if we could get a little better support and they could work on a few holes in the sales portion of the software it would be everything we could ask for. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros We liked the Point of Sale portion of the software for the over the counter sales and its ability to integrate or price books from our vendors. In the demo it seemed easy to use. The Service portion of the software is a strong segment and integrates well with the POS portion. #### Cons When it comes to the Sales Deals segment of the software there are a few holes that need some ironing out. The support staff is marginal at best, if you get the right person the may know the software but if you get the average person they seem to be lost with most questions. #### Reasons for choosing Lightspeed We had used Lightspeed prior to changing to Total Control, Lightspeed offers more as an overall option for a marine or powersports dealer #### Reasons for switching to Lightspeed Integration possibilities #### Vendor response Hi Paul, Thank you for taking the time to review your experience with Lightspeed. Your notes about fixing some bugs in the sales deals and better support will be taken as we further improve Lightspeed software. Thank you! Lightspeed Replied October 2021 --- ### Just an honest review - Overall rating: 4/5 - Reviewer: Malary C. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Even though certain things are a little hard to accomplish the overall experience has been pleasant. From easy training to great back up help from remote support. We get it done ☺ #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The software is easy to learn (especially with the online classes/training) when it comes to the basics-customer information input along with adding units. #### Cons As a marina based company that uses LightSpeed for everything it is most difficult when it comes to monthly billing (the actual payment collection process not invoicing) and then using a 'storage spot' while the active customer is just away temporarily. and also there is not a way to send a mass email to a selective group or even all customers, has to be done one by one. #### Reasons for switching to Lightspeed unsure (i did not make the decision) #### Vendor response Hi Malary, Thank you for taking the time review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed Replied January 2022 --- ### OK but could be so much better - Overall rating: 4/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It does everything OK and integrates nicely but at a high cost, with little to no support once the slimy salesman has got his contract #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Offers a complete package to run the dealership, but every feature is an additional cost that has to be watched carefully. Reporting is good once setup, but there is no help doing it and it is VERY complex. Everything integrates well, and the integration to the website is seamless. Fairly shallow learning curve for basic functionality for new employees #### Cons Lightspeed is a bit like car sales from the 1980's. Turn you upside down and shake until money stops falling out of your pockets. Everything is an additional charge. Customer service in person is pretty much non existent... and beware if they ever promise you a call back.. probably not going to happen. Reporting very difficult to setup. #### Reasons for choosing Lightspeed had betterintegration #### Reasons for switching to Lightspeed Needed a full system with integration to website etc for fast growing business --- ### Great for Marine Dealerships! - Overall rating: 5/5 - Reviewer: Wayne H. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lightspeed will surprise you with it's functions if your employees are using them properly. I haven't found a situation where I was let down in any capacity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lightspeed is user friendly and is a breeze for new hires and veterans to the business. Inventory, receiving, custom reports and buying guides on the retail end. Tracking dealer inventory units from the time they arrive until they are delivered to the customer is a piece of cake. #### Cons The only thing that comes to mind is there is no option to print a Parts pick list from a standard job that is used often. To throw that onto an invoice would save valuable time at the counter. #### Vendor response Hi Wayne, Thank you for taking the time to review Lightspeed. We are always soliciting program suggestions on our Ideas exchange. It is feedback like yours and other dealerships that directs us regarding what and how we build Lightspeed. The Ideas exchange can be found in service connect. Thanks! Lightspeed Replied January 2022 --- ### General Manager - Overall rating: 4/5 - Reviewer: Mark O. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great software. We always recommend it to our peers and 20 group. We love the software and how it works for our boat dealership. #### Cons The customer service response time is terrible. We have trouble tickets that last weeks. We give our boat customers guaranteed same day service and I do expect similar from our vendors. The call backs and email reply to issues is terrible and takes weeks to get a for some problems or questions. #### Vendor response Hi Mark, Thank you for taking the time to review Lightspeed. We are diligently working on improving customer service. Like most businesses during the last couple years, we have also struggle to hire and keep people. But we are happy to say for the first time in the last couple of years that we are currently at full staff in our support team. The challenge now is getting them up to speed so they can help our customers. Thank you for your patience and support. Lightspeed Replied January 2022 --- ### Cdk for marina - Overall rating: 3/5 - Reviewer: Bryce L. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it is better then our old DOS based system but it has issues and if initial set up is not correct you spend alot of time fixing and changing things after the fact. each season and year we learn different and better ways to use the product to try and make it easier to use on a daily basis. would have been nice to know these items at the time of install and training. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros customer contact via email and text is smooth and quick. #### Cons can be complicated to use, alot of steps for each process from selling parts, to making work orders to invoicing. #### Reasons for switching to Lightspeed wanted something that would allow emailing to customers and scheduling program #### Vendor response Hi Bryce, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### Light Speed for Marine Dealers - Overall rating: 3/5 - Reviewer: Steven D. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Benefits are less lost inventory better repair order flow. up to date running total for Repair orders. Good control of what's ordered and tracking of parts. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Inventory control is great. Implementation was horrible, Accounts are not favorable for canadian company's eg. Tax's, Pst and Gst reports are terrible and don't always match other reports. Repair orders are great. Great parts system #### Cons Poor set up, left us hanging for 6 months to figure it out, had to hire outside company to make heads or tails of the accounting system. pst and gst reports , inventory asset report still haven't found please call me [SENSITIVE CONTENT] #### Reasons for choosing Lightspeed Employee's can't change pricing to sell parts. standard Jobs app #### Reasons for switching to Lightspeed they had a poor repair order program. But there accounting was much better --- ### Lightspeed review - Overall rating: 5/5 - Reviewer: Joe T. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is good. Our team is learning the system and can use it confidently. Only drawback is wait time for support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Ease of operation. Fully integrated system. Parts integration with other companies. #### Cons Customer service wait time is long. Not able to customize to our particular needs. #### Vendor response Hi Joe, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. We have noted your point that customer service wait time can be too long. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### It just works - Overall rating: 5/5 - Reviewer: Frank E. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, solid product. Much better thought out and supported then previous versions of the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It integrates well with service manager pro. While other versions were VERY unreliable, the upgrade to EVO has been fairly trouble free. MUCH less problems than earlier versions.... MUCH LESS. A software used all day every day but multiple people in a dealership NEEDS to be dependable. They've done a pretty good job with EVO. #### Cons Integration with Honda's iN. Parts catalog still does not like to bring parts list into RO's and invoices. #### Vendor response Hi Frank, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied January 2022 --- ### Boat sales, parts, service - Overall rating: 4/5 - Reviewer: Angela J. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works much better than other software that I have used. I do have to create work arounds for some things that don't function how I like. Overall the software does make my job easier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It can handle major unit and parts sales/inventory as well as service work orders. #### Cons Customer service can be slow. Some features and functionality is not consistent throught the software. Some things that work on one screen may not work on another, i.e. column settings. Updates often cause "breaks" in unintended areas, then takes time to fix those. #### Vendor response Hi Angela, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### lightspeed review - Overall rating: 5/5 - Reviewer: Tammie A. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been really good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is really useful to the daily input of the Business and easy to manage different aspects of the program. we are getting ready to go all in on this program and we are excited. #### Cons sometimes we have problems in some areas of the program but is easy to resolve once we contact the help desk and they figure it out for us. Some might be on our end as we don't always use the whole program. #### Reasons for switching to Lightspeed Need to come up to speed with the Accounting and Sales to mesh together. #### Vendor response Hi Tammie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you! Lightspeed Replied October 2021 --- ### Assessment of Lightspeed as an Accounting software - Overall rating: 3/5 - Reviewer: James M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to solve the problem of tracking the costs for Repair Orders #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to use. The Monthly Financial Statements. #### Cons Cannot get Monthly Financial Statements by Month on one Sheet. Tedious to create new accounts and ensure the fall in the correct position of the Financial Statements. The Inventory Ledger can be updated without entries automatically hitting the General Ledger. #### Reasons for switching to Lightspeed We wanted to properly monitor the Operations of our Service Centre in particular the tracking of Repair orders bearing in mind. #### Vendor response Hi James, Thank you for taking the time to review Lightspeed. We will take your notes of improvement for future updates. Thanks again! Lightspeed Replied November 2021 --- ### Lightspeed just works - Overall rating: 5/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lightspeed as completely revolutionized how we do business. The POS system we were using was built primarily for the food service industry. It was difficult to try and track inventory by size in our retail shop. Lightspeed solved all of that at a more affordable price point! #### Cons It would be better if the card swiper were directly connected to the unit, even if by Bluetooth. The connection over the Internet has occasional issues with connectivity and latency. ## More reviews [Next reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/?page=2) --- Lightspeed Reviews, Pros and Cons - 2026 Software Advice