

Lightspeed Retail Software
FrontRunners
About Lightspeed Retail
Lightspeed Retail Pricing
Lightspeed Retail Lean: $79/month (billed monthy) or $69/month (billed annually) Standard: $139/month (billed month) or $119/month (billed annually) Advanced: $239/month (billed month) or $199/month (billed annually) Enterpise: Please contact Lightspeed directly
Starting price:
$69.00 per month
Free trial:
Available
Free version:
Not Available
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Lightspeed omnichannel
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Lightspeed Retail User Reviews
OVERALL RATING
Showing 1 - 5 of 849 reviews
Ephraim
Company size: 2 - 10 employees
Time used: Less than 2 years
Review Source
May 2021
This is my 3rd POS

Zondre
Verified reviewer
Company size: 11-50 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
June 2019
Great integrated system
Lightspeed has been great. We have been using it for over a year and it has met my expectations. Whenever I request help, which isn't that often anymore they are quick to respond.
Pros
The best feature of LIghtspeed is the analytics package. As a senior manager you can spend a lot of time calculating your performance manually in excel. But the Analytics package takes care of all of that. It's easy to see the performance of your inventory, employees and marketing at any time. There are also a lot of apps that work with Lightspeed that make it the most functional POS system I've used. The fact that the ecommerce is integrated as well makes it a great fully integrated system. You could pay a lot more to piece together all the of the systems you need. Or you could spend a huge amount of money creating a custom system.
Cons
There are some small idiosyncrasies like not adjusting sync times for your local time zone. So, yesterday is never accurate you have to wait for the next days sync to get have accurate information. I would also like to be able to have our time management app sync employee time to Lightspeed so we don't have to enter it manually. I've given up on tracking employee hourly performance for this reason. Or if they offered a better time clock management natively that would help. I'd also like them to include the previous year comparisons in their dashboard. And, I'd like to look at seasonal performance rather than just month to month and week to week.
Reasons for choosing Lightspeed Retail
I looked at a couple of others too that I can't remember. A lot of them had great features, but none of them had all of the features to have a fully integrated system for our customers to shop online or in person. And, none of them had the analytics tools that Lightspeed has.
Reasons for switching to Lightspeed Retail
I wanted a cloud based integrated system
Steve
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
January 2021
A great all-inclusive system
Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.
Pros
Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.
Cons
There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.
Reasons for choosing Lightspeed Retail
When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.
Reasons for switching to Lightspeed Retail
Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
January 2021
The Point of Sale solution
Overall, the software does a great job in helping Accountants, managers and front liners in the Retail industry. What's great is that it integrates with ECommerce to be more efficient in selling your products out there, not just from the brick and mortar setup, but in the online as well.
Pros
I tinkered with this software and got ot know this from the inside and out. I like the functionalities as it allows you to break free from the spreadsheet and manual entry. Gone are the days of tallying and doing adjustments on a piece of paper. It has filter functions for reporting, it auto calculates taxes by assigning it in the initial setup, browser printing integration, you can conveniently import inventory from a csv file to your POS system and export those reports in a csv format. The hardware associated to it works seamlessly like the tablets, scanners, and printers. Although , it endorses Apple products, it works perfectly fine with Windows operating systems. It also has a companion product which is called Lightspeed Accounting that is comparable to Quickbooks
Cons
A few bugs are slowly being fixed as each maintenance and update is released, just like any other software. Although workarounds can be done to remedy it, but you'd have to seek assistance from Tech Support.
Reasons for choosing Lightspeed Retail
We were after functionalities that Lightspeed can provide. Although both of them are similar, the interface is more user-friendly compared to Quickbooks. And that is important for us, since learning a new tool can be taxing with the time you need to spend navigating and learning it from the inside and out.
Chad
Company size: 11-50 employees
Industry: Sporting Goods
Time used: Less than 2 years
Review Source: Capterra
May 2022
Access to information at your fingertips
Helped with better tracking of margin and inventory. We have really done a better job of inventory tracking and inventory management. Allows us to look at real time margin and make adjustments as needed.
Pros
Easy to access information from sales to margins to reports that really help us optimize our business
Cons
Some of the upload of inventory and how it is titled. Not having a trade in function.
Reasons for choosing Lightspeed Retail
Much more advanced
Reasons for switching to Lightspeed Retail
Was not web based and lacked a lot of the new features to better track reports and margins