Lightspeed Retail Software

The customer support is always great, it makes up for the cons because you can call in when you are stuck.

Pros

It has a lot of functions, just so many. If you have a business that is already super busy then it is hard to get all the products set up, but if you have the time its great. The customer service is the reason I would recommend it. They are always helpful.

Cons

There is so much to learn that if you are busy with other aspects of your business then it's hard to get it all in here.

Pros

I love the fact that this has a free trial, there are so many programs out there, but for a unique business like mine, it is very difficult to find something that works perfect, or even works for that matter. Free trial takes all your worries away. I love it.

Cons

The only honest thing I can say is that it was kind of bland on the colors as you are using it.. Other then that I can not say that I had one issue with it the entire time I used it

Overall I am happy so far with the program, I have a long ways to go yet but the support is fantastic!

Pros

The many options to create a thorough inventory is great. You can use it a little or a lot depending on your needs. Its easy to maneuver the site and I like that I can look at reports or inventory from anywhere, it lets me stay on top of things no matter where I am at.

Cons

I wish the reports were not excel based reports. And that there were a few different end of day reports for reconciling in my accounting program

Pros

It's cloud based so no worry about backups or losing any information and integrates with major retailers.

Cons

It's not set of for coin shops and that has been something we had to work around. Otherwise I can see this being great for other business types.

Pros

allows access to anywhere is a good thing! the customer service will guide you if you are a first time user, and that's one of my likings.

Cons

I can't say anything negative about this app!..excited for more features and updates will come soon.

This is a great in house or take it with you software. I can log in from anywhere on tablet, phone, PC etc to check how my store is doing, down to every sale and every detail of inventory.

Pros

Ease of operation. Seamless integration of distributor and manufacturer catalogs. Easy inventory management, and very detailed reports available with a mouseclick or keystroke

Cons

No negatives to speak of. It's easy to use and the service is excellent. I have nothing but good things to say about lightspeed POS for retail

We love Lightspeed and would highly recommend it to other bike shops.

Pros

Easy to use interface.
Good integration with our purchasing catalogues.
Great price.
Exceptional inventory control mechanisms.

Cons

Some limitations on exporting financial data.
Building an assembly item is not as functional as we would like.

Be cautious. It looks really good and a lot of it is. But they're big and difficult to deal with once your on board.

Pros

Easy to use, access from anywhere, easy to enter items, fairly intuitive, matrix is good for setting up items with various attributes.

Cons

Reporting is very limited!!! Extras are expensive and apparently you'll need them! And the support is the worst. The worst! They'll tell u about downloading items from catalogues or uploading from excel, reality is, its not there and it'll be a ton of work. Oh and if you're buying hardware, they'll negotiate alot. Found out after.
And there's no matrix reporting. So you want to see what you sold of an item or by item, can be done but not easy.

The catalog import feature is prime

Pros

We started using lightseped nearly 4 years ago for our POS. Best decision for the business we have ever made. Everything that was giving us a headache in the past was instantly made easier. We run a bike shop called the Okoboji Expedition Company, and it was perfect. There have been a few hiccups with mac to pc quickbooks integration, but overall, we are very satisfied with how the POS has been working. They also have a lot of integrations for CC processing, and other plug ins that work seamlessly. If you're looking for a new POS system to bring you into the tech world that is now, look no further.

Cons

The only complaint we have is that sometimes there are a few issues with the server being slow and the issues with selling products without inventory. If they could just have it create a -1 inventory when we sell something that isnt in, it would cancel out when we do the PO. Maybe sometime soon

Pros

The integration of reporting makes this software more convenient to use. It has good customer service also.

Cons

Maybe tries to improve the integration of reporting to the e-commerce system. Other than that, nothing more.

Pros

An awesome software for purchase process flow. Easily managing the inventory stocks without any hassle. I like also the customization field it offers.

Cons

Honestly, I do not have any problem to say about this software by now. It supports each requirement we need. Looking forward to more awesome updates.

Pros

USing Lightspeed Retail allows us to properly monitor our inventory in stores and in warehouse. With this, we could properly analyze them. We could also see sales data which is very important in our analyses.

Cons

So far I do not have negative feedback with Lightspeed Retail ...Very helpful software...

We used another POS system and were very disappointed in how difficult it was to enter inventory and navigate. Lightspeed solved that problem for us. We haven't had any big issues in 3 years - but have been impressed with customer service on small issues. Well done! Highly recommend.

Pros

The Lightspeed POS systemEasy to navigate, reliable product and great customer support. On rare occasion we had a problem.

Cons

There are many features I just haven't had time to explore. I do look forward to exploring the analytics at some point.

The customer support is superb I have gotten any question I have had answered immediately

Pros

The tutorial is the best makes using the program very easy I have been able to get everything that we need to track installed and the register is very easy to run. It has been very easy to get the guys using the registrar up and running

Cons

So far I have not seen any problems with this program I have been able to do everything I wanted to do any problems I have run into a quick call to customer support and the questions have been answered

Pros

Integration with major bicycle distributors
Intuitive work-order management
Powerful report generating

Cons

Difficult to import items from catalogs directly
Purchases and special orders are easier handled from 3rd party sources

Truly the best POS out there, they just get it.

Pros

As a nonprofit it's mandatory we are in compliance with General Accepted Accounting Principles. We have complex inventory logistics with different locations which made finding a good solution, difficult at the very least. Truthfully, if Lightspeed didn't work we would have moved to a mainframe system. What's difficult about the POS systems is that you don't realize everything you need until you've invested so much time. It's either their inventory management, how they integrate with your online platform, how well they integrate with other programs (despite how much they assure you) or how clueless their support. From the beginning, we drilled down with Lightspeed and even refused to sign a year commitment because we were skeptical. But having been with the program now several months you will not regret starting with LightSpeed first or if you're looking for a better solution switching. Their support has a phone (which is rare) and is very well trained. The product really has excellent features that function as they are supposed to and the capacity to grow with you.

Cons

I wish we could have found them earlier, better marketing online would have saved us so much time, money and resources from getting drawn in from other POS systems that continued to come up short.

Lightspeed's customer support is excellent overall. At least half the time when we experience a problem, it's due to our lack of understanding rather than a shortfall of the product. Their responses are usually prompt and helpful. Also, in almost three years of using the product, we have had virtually zero downtime and have seen nary a hiccup through numerous system updates and the occasional hotfix.

Pros

Tons of valuable information for every product we sell. And in contrast to some other systems that try to pack everything on a single page, Lightspeed Retail allocates product information across a menu of pages so you can quickly navigate to the data you want (and ignore what you don't want). And much of the information is searchable in ways that help our business create purchase orders and determine which products to stock or discontinue.
We have been cautious in taking advantage of partnerships available through Lightspeed (i.e., their ecommerce platform and loyalty program), but our recent experience with both of those has been excellent.

Cons

Some aspects of ongoing database management are not transparent to the technically nonproficient user. We have 5500+ SKUs that are constantly in flux, and our list of vendors also changes regularly. Our efforts to clean up the clutter of stale information are not always successful. And some types of searches are not well supported (so far).

It's really useful for restaurant industry!

Pros

It's really easy to use. It takes me only 3 days to familiar with all the options of the software. Also, the customer service is the best! They helped me quite a lot to solve any problems.

Cons

Sometimes, when we add a thing to the software with the laptop, the Lightspeed software take a bit longer than expected to appear on the Ipad.

I will recoment to my co-worker

Pros

Very easy to use , easy to navigate, most new softwsre have less options to use , not here lots of options almost more than you need in one setting

Cons

Huge learning curve , lots of options can be confusing, usingbthis software my skills better , the help option needs more base knoledge

One of the main reasons I am happy with LS is because I feel that my business is going to continue to grow and that LS can support that growth. There is nothing worse than setting up and online store and then deciding that you should be using a different platform and having to start over again. I think LS is a platform that is worth committing to and growing your business with.

Pros

Having no prior experience in Ecom or POS systems I am very happy with how easy LS is to use. I feel like I am learning at a rapid rate and building knowledge that will help me grow my current and future brick and mortar and online stores. LS makes me feel like my business will continue to grow and that I will continue to gain knowledge on how to run a small business. The support is fantastic, they are patient and very helpful when it comes to explaining how it all works. I am now able to maintan my Ecom without a web designer.

Cons

Sometimes the ecom templates feel limited and I don't like that you have to pay monthly to upgrade them. There is no LS app for Android.