Lightspeed Retail Software


 

Lightspeed Retail is a cloud-based point of sale (POS) solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory and customers, process transactions and dig deep into their store’s analytics. Lightspeed offers a fully integrated, e-commerce solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The solution enables users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system.

Various reports allow users to track sales and inventory numbers and see sales, profits and changes over time. The solution is able to combine purchasing, transferring and multiple vendors into one master order. Users can also process special orders, layaways and work orders.

Lightspeed Retail is available with a monthly subscription and offers free, personalized onboarding and 24/7 support.

 

Lightspeed Retail - Mobile point of sale
 
  • Lightspeed Retail - Mobile point of sale
    Mobile point of sale
  • Lightspeed Retail - Inventory management
    Inventory management
  • Lightspeed Retail - Fully integrated e-commerce
    Fully integrated e-commerce
  • Lightspeed Retail - Reporting and analytics
    Reporting and analytics
  • Lightspeed Retail - Customer relationship management
    Customer relationship management
  • Lightspeed Retail - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

332 Reviews of Lightspeed Retail

 

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Software Advice Reviews (275)
More Reviews (57)

Showing 1-20 of 275

RINO from Retail
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Super easy transition from server-based POS system to web based POS system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, very happy with this software. We previously worked with a company that had hidden fees, no hidden fees with Lightspeed. They are upfront about everything.

Pros

Easy to use software. Setting up the basic store was simple. It took a couple of weeks until we wrapped our heads around data input, but once we did and started uploading data from spreadsheets, it was a breeze. The e-commerce site is slick. Easy to use and the finished product looks like a million bucks. Lastly

Cons

The one major downfall of this software is the way they treat case-packs. They treat them as boxes and it is very confusing. We decided not to use case-packs because of it.

Review Source
 
 

hassan from IVA system
Specialty: Electronics & appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The most useful pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The features are countless and it's still easy to use this formula you can't get at any other pos .

Cons

Some UX can be improved and there are some more functional o didn't use .
The UI have dark theme it's nice but what about light theme

Review Source
 
 

Mohibullah from DBGL Bangladesh
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

The best software ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software is too much satisfying for me. Love this software

Pros

The system of this product us too much easy. Deaign is even more simplier. It helps me too much. Love it.

Cons

The product is easy and simple accessaable. I love the app for its usefullness. It help me very much.

Review Source
 
 

T-Ann from Seminary Hill Bookstore
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

User friendly, intuitive and great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support is great! They go above and beyond to try and help with any issues. I am super glad that in my search for a POS system that I chose Lightspeed!

Pros

Variety of different aspects pertaining to the needs of my business: POS, reports, inventory management and control, being able to print labels, being able to track all of my activity...

Cons

1. I wish that I were able to customize it a little more and that what I customize would be searchable.
2. I also would like it if the ISBN numbers would show up on the screen which lists the items I have for order on a particular PO.
3. When email a purchases order it would be helpful if, on that screen from which I hit send email, it would immediately show somewhere on the screen that the order was emailed. Sometimes I get interrupted and when I come back I can't tell if I have actually hit "send email" or not.
4. An option to have a button that would pop open the register from any screen would also be helpful. I say "option" because I realize some companies would not feel safe having it be that easy to open the cash drawer. It would be helpful for us, however.

Review Source
 
 

Paule from La Vie Laine de Rimouski
Specialty: Fabric, linens, & crafts
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

The best decision i made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

First you see the price... but when you compare all the solutions with Apple, it’s One of the best. I warmly recommend it.

Pros

Omni chanel is very efficient. The templates are Nice and clean and the costumer’s service is amazing. I made everything by myself with just a little help. I’m still learning, and i’m amaze to see how everything goes well. I love it.

Cons

A few features are not intuitive.
The POS scanner is awfull (i really dont like it)
I would like to name the pictures directly on lightspeed. For now it’s a bit fastidious

Review Source
 
 

Ray from Shoe Shi Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

1 year in and Extremely Pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After being with our (old) POS vendor for almost 10 years it was hard to just jump ship and switch to a new vendor. I was hesitant. After speaking with their sales team and they answered question after question, I felt confident. We are now fully integrated with both our POS store and online retail presence. This has been the exact solution we've been wanting for all these years.

Pros

1) Support, support, support. A product is only as good as the support that's behind it. IMO, we've had issues during the day and at almost 12 midnight where I had to call HelpDesk for support an issue. Not only was a Ticket # created for me, it was followed up with an email, and they made sure that my issue was resolved. This has been worth every bit. A+ in this area.
2) No software to install. So if you want to run this on a PC, laptop, Apple computer, or even Linux ... sure. All you need to do is make sure that you can print (receipts).
3) Ease of use. The online portal is extremely easy to use and navigate.

Cons

1) If the internet goes down, you are dead in the water. Obviously, because the product is based online. Sometimes when there is an outage in our area we just have to ask our customers to pay with cash or checks.
2) It is pricier. Although I do realize that this is Cadillac, I'm not paying for an old Tercel anymore.
3) Reports. The reports section can be a little daunting and confusing, but once you understand which report(s) you need then getting to it is no problem.

Review Source
 
 

Selina from Rack Stacker Inc.
Specialty: Manufacturing & wholesale
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This lighspeed program is a great tool to our business to provide quick and efficent service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep up the good work!

Pros

We love the layout and the Search Engine Optimization! We can look up customer info and previous purchases easily. The program is very easy to navigate thru! :) and easy to use on the fly from our mobile. Definitely worth the move to a new POS system. AND the support staff are great!!

Cons

connecting the accounting side of things thru shogo - to QuickBooks. But, it has its advantages that they are separate too.

Review Source
 
 

Nick from IMManagers.com
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

POS for different types of retailers. Virtually has all the functionalities for a retail business. Easy to use.

Cons

Some settings are not easy to learn. A bit on the expensive side even for the basic when compared to other cloud-based POS.

Review Source
 
 

Jasper from De Flint
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

Lightspeed Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

A great program, it has all the features and functions you'd want and the lay-out of the interface is perfect.

Cons

Sometimes the program seems a bit slower than usual but this might just be a bad internet connection

Review Source
 
 

Eric from Parke and Ronen
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Make sure you know what you're getting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Online POS. Set up to be user-friendly, though you'll find it isnt for all aspects. Easy to search items if you know exactly what the description is. Importing item data is relatively simple to set up, but you have to be very careful with it.

Cons

Customer support is horrible. Takes forever just to reach them, and when you do they are usually clueless, and cold. I'm not sure if they're bots or what, but it's unacceptable. The matrix process is very confusing and tricky.

Review Source
 
 

Jim from Talbott Tavern Inc.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Lacks training and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not believe a word the sales people tell you.

Pros

Ipad based. We wanted to go to an ipad based pos system and this was one of the ones that was highly touted. Going back and looking at some of the review sites it is apparent that these reviews were paid for by lightspeed.

Cons

We tried to set up lightspeed in our full service restaurant bar. We asked prior to use about support and if it is robust enough to support a full service restaurant. When we got to training they gave my managers and I one hour to train on this system. They did not inform us prior to the training that it would only be one hour. When the hour was up the trainer hung up. We set up another training time. We have a very competent staff who had a lot of useful questions. After 3 attempts to get complete training and setup we realized that this POS is not suited for a full service restaurant. I informed them of this and never put the system in. Well they are still trying to charge me even though we never used the system. Steer clear of lightspeed and don't sign a contract with them. They will not fulfill what was promised and expect payment for nothing. Ripoff for full service restaurants. They should never offer this to nothing but small shops.

Review Source
 
 

Tara from Kennedy's Animal Nutrition Centre
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Good but has gone up in price substantially since I first got it

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use, never had to use customer support. Does pretty much everything I need and more. Like the back office features.

Cons

As stated in the title. I like to system but every year has increased in price by at least 10%, which they don't seem to think is a big deal. I've had it for 5 yrs....so do the math,but I'm not sure if I can find another system for a small business like mine for cheaper though

Review Source
 
 

Veronica from Dirt Road Rustics
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great POS system - User friendly!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

This is a great system! I've been in retail for over 30 years and this is the easiest by far. It does a great deal for you, it is very easy to use and the support that is offered is outstanding. Thank you Lightspeed for having such a great POS system for retail!

Pros

It has great features, love the cloud based POS I can pull it up anywhere. It is easy to navigate through and if you are not computer savvy it's. okay it is very user friendly

Cons

I would like to see some more reports....Inventory and Profit and Loss. I would like to see a mobile app.

Review Source
 
 

Loreto from Market Research
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Very easy to use retail software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lightspeed is a very helpful system for retail companies. It is very convenient and easy to use software. All of the modules/menus are very easy to follow and does not require intensive training for the new users. One very good benefit from Lightspeed is that it allows us to see our real inventory in stores.

Cons

All things are good. So far we do not encounter any major problems using this system. It actually satisfies our needs.

Review Source
 
 

Allison from The Mariners Museum
Specialty: Museum / park / zoo
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Great Producr

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use, easy to navigate. Lots of available fields to make analytics a bit easier. Online system insures that software stays updated.

Cons

Doesnt handle online sales very well - several back office steps are necessary to adjust the inventory for items sold online. Inventory cost is averaged - no way to change that. Reports arent really designed to be printed - have to download to excel.

Review Source
 
 

john from 3jsvapes
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

3jsvapes vape shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

this is a great system and if you run into an issue there on line help or support gets you up and going fast

Pros

i can use it from my computer so simple to use there cash register it is great that i can check my shop inventory from my home pc or anywhere i am
its a great value for the money

Cons

i really don't have any cons it works great the only issue i run into is the cable company i wish it were as reliable as lightspeed por

Review Source
 
 

Brad from Ray's Bike Shop
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Long time customer with multiple locations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.

Pros

The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier.

Cons

The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies

Review Source
 
 

Gwen from Between Us Sisters, Inc.
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

LOVE Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!

Pros

We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons

The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

Review Source
 
 

Ephraim from Podium Finish Sport Boutique
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Easy to use and extremely powerful

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

So decided to open the coolest concept in Downtown El Paso.
A bike boutique cafe. So Podium Finish Sports Boutique & Cafe was born. Our first week we used spreadsheets ( don't )
Then we signed up for shopkeep. ( don't ) shopkeep is a small point of sale that has no versatility. You cant even do a simple layaway or in-house financing.
During a trade show at Interbike, I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user-friendly
When I say powerful I mean it.
We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio.
We run it all via lightspeed and we haven't even started with e-com yet.
We are very pleased with the program not to mention the fast customer service. Our IP address changed...one phone call and they jumped on my computer and fixed it fast.
A+

Pros

It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more

Review Source
 
 

Scott from Rock and Road Cycle
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Not good at all, had the system for over 6 months and still haven't used it, NOT user friendly at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was told over a month ago I would get a call back from someone, must be too busy counting their money to call me

Pros

NONE, the system is not usable. I cant come up with a PRO for something that I cant use and now that I have finaly given up on it I never will I guess.

Cons

The fact that it cost me to high and is not usable, it was sold to me as very user-friendly and I STRESSED strongly that I was not a computer guy. they said no problem for me. Not the case still not using and finally just gave up trying, What a waste of money.

Review Source
 
 
 
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Showing 1-20 of 57

Gerard from Wrapsody Investments Ltd. t/a WrapWorks Deli

June 2018

June 2018

Lightspeed has transformed the way we sell because it gave us easy access to data like never before.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Me and my team got the benefits of powerful data which helped us make decisions to maximize sales, focus marketing efforts on slow moving items, disband some items and even introduce new ones based on trends. The biggest benefit is being able to quickly add a menu item, discount or special which could go live in a matter of seconds. All on the cloud.

Pros

Lightspeed is easy to use, fully customizable which I can do by myself and best of all, it is all cloud-based so I can acesss my sales real-time, and get data anywhere in the world. I love that it syncs with my inventory management software and Quickbooks too! Then user interface is friendly and there are many features that make it customizable to my business needs.

Cons

The standard reporting software is okay but only scratches the surface in my view. To get deeper reports you have to contact sales and possibly pay extra. I would have preferred to have as much data and reports at my disposable as possible, coming standard with the software.

Review Source: Capterra
 

Roger from Stone Tile Group
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Lightspeed POS is a great point of sale system for the retail environment, just wasn't right for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Additional inventory flexibility such as multiple (and preferred) vendors per item (not found in QB) and a visually appealing point of sale platform.

Pros

Beautiful point of sale platform packed with versatility and some of the best customer service out there.

Cons

Better suited for a typical retail operation, we tried this for a natural stone flooring operation and there were some limitations on items such as unit of measure and other inventory fields. On the other hand, there were a lot of options / features available not found in conventional software programs.

Review Source: Capterra
 

Adam from On Two Wheels Bicycles
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Works every day. The support is always there.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Consistent daily use that for software is close to flawless.

Pros

It is simple to use and simple to teach. I have had zero problems teaching new employees on how to use the system in a very short time. That pays for itself.

Cons

Separating boxed items seems unnecessarily too complicated. It probably is just me and might be a phone call away, but I just can't seem to get this step correct.

Review Source: Capterra
 

Alejandro from Sushi Yakuza

May 2018

May 2018

It's an amazing software, easy to use, very user-friendly, reports are extremely useful as well!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's my everyday use software in my restaurant

Pros

The reports are amazing!! You can get very detailed reports related to products, daily, weekly, monthly and everything.

Cons

To set up it's a little bit tricky and somewhat complicated, but not something to die for, you have to work hard to get it right!

Review Source: Capterra
 


May 2018

May 2018

Used this software as an employee at a retail store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy to learn and straightforward. Love the ease of inventory being added and taken away. Love that it automatically adds inventory for items that are labeled at 0. This is something my current software does not do and it is very time consuming to have to change the quantity before you can process the sale.

Cons

Needs more user friendly tutorials for starting out. We had a lot of issues right at the beginning. The Gift Certificate's are very confusing.

Review Source: Capterra
 


May 2018

May 2018

Good System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that everything is looped together, there are multiply ways to get to anything and makes the features very accessible

Cons

Although the features have alot of ways to get to, it does make training a little harder as everyone has their own way of doing things.

Review Source: Capterra
 


April 2018

April 2018

Problems from day 1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer support is 24/7, which is good because you'll need them.

Cons

Pre-use it seemed like it would all be so easy and had so many great features. But then THEY caused problems during import that they still can't fix 5 months later. Also, random untrackable issues cause inventory variances. Reporting is based on random data - some reports access everything (including archived items,) others only active items. There seems to be no rhyme or reason to it.

Review Source: Capterra
 

Hans from Hotel Ambrose

April 2018

April 2018

Pretty good iPad POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I don't have much experience with other POS's, but this one seems to have all the features I need it.

Price is fair, and system is sufficiently flexible.

Support is available on phone and tickets.

Constantly improving

Cons

Would be nice to have more reports. The basic ones are not details enough. Even just a bunch of CSV reports would be nice.

Interface could be prettier, especially on the backend. Everything is edited through tiny windows.

Review Source: Capterra
 

Mark from MNSC

April 2018

April 2018

Works great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We absolutely love the cloud-based version because it makes it so much easier to access and secure. We know that the reports will be there when we need them.

Cons

It took a little bit more time for some of our team to switch over in their training but overall I have absolutely no issues with this.

Review Source: Capterra
 

Assad from Centrale Bergham
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

The simplicity and ease of Lightspeed's interface saves me time and money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Simplicity
Ease of use
Functionality
Great customer support
Seamless transition between different devices.
Customizability.

Cons

I'm not sure if Lightspeed offers this, but self-serve kiosks are the future, and it would be great to see if Lightspeed ventures towards this endeavour.

Review Source: GetApp
 

Nicole from Grove City Optical

April 2018

April 2018

This is all new to me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I picked up a part time job at a new bakery right up the street and this is the software the owner uses. It seems very easy to work with

Cons

I'm still getting the hang of things with this software. The bakery business is very new to me at this moment

Review Source: Capterra
 


March 2018

March 2018

A great system in theory but not ideal

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

I tried this system and ended up wasting lots of time trying to make this work. It was easy to understand but it was also tedious and lacks some key features. I ended up going with another pos since this one was just not working out for us. The customer support was ok but in the end, it was the features that kept me from choosing this system.

Cons

This POS was slow to update and tedious to maintain stock. I found the tax table to be challenging and worried about overselling.

Review Source: GetApp
 

Andrea from Schwab Cycle
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Quick to learn, but involves lots of clicking.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick to learn and very user friendly when it comes to sales and inventory searching. Seeing daily reports is also really easy.

Cons

When updating inventory and products there are lots of clicking and some screens save while others do not.

Review Source: Capterra
 

Mark from Precision Bikes

March 2018

March 2018

Literspeed is a great product for Precision Bikes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The thing I like most about Litespeed is its ease of use. Within minutes I was able to navigate through and print a ticket.

Review Source: Capterra
 

Paulino from Armario Joyería
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

The most intuitive and useful sales point in the current market our silver company has achieved grea

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Very well point of sale actually the best

Pros

With Lightspeed we have obtained a greater number of sales, thanks to the ease of using the platform all the staff that is destined to carry out any activity within it can do it, since all configuration is always simple and clear when implementing it

Cons

The only fault that we have experienced when using lightspeed is that when we are working with many products it starts to get something slow. Outside of that I do not see any other setback

Review Source: Capterra
 

Constance from Cjs Hobby

March 2018

March 2018

OMG I Love this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

I can use in multiple locations. Customer service is amazing. I can upload a lot of items and POS has never been made easier.

Cons

There is nothing to dislike about this software. I enjoy it and I don't know what else I would do without it.

Review Source: Capterra
 

Andy from Shore Cycling Sports

March 2018

March 2018

Great Company and Outstanding Product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
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Pros

We run a one location bicycle sales and repair shop in NJ. For the past 10 years we used Microsoft Dynamics Point of Sale. Because Microsoft chose to exit the Point of Sale space, we needed to replace our system, with something that was flexible, cloud based, and expandable. Another key requirement was solid technical support 24-7, 365.

We looked at many systems and settled on Lightspeed. We converted our files and system a little over a year ago, over the Thanksgiving weekend, 2017.

I cannot begin to tell you how happy we have been. The conversion went as close to seamless as possible, the on boarding and continuing support is outstanding, and the product fits our needs beyond our expectations.

We have been using it now for over a year and are extremely happy with the product. In fact, we just persuaded our friend who operates a bait and tackle shop to also use Lightspeed.

We highly recommend Lightspeed.

Cons

If we had to pick one item that could a little work it would be the year end annual inventory module. There is no current capability to be able to scan all on hand inventory into the system and compare it against on hand computer balances.

Review Source: Capterra
 

Line from Kreatelier

March 2018

March 2018

Finally a POS system that is easy to set up, easy to use and offers great integration with webstore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

LS is easy to set up and maintain. It offers several great features: employee time management, Inventory management that synchronizes with the online webstore. Great detailed reports and amazing customer service

Cons

Some days system is slow BUT LS sends accurate updates.

Review Source: Capterra
 

Julia from Maison Cookware & Bakeware

February 2018

February 2018

Lightspeed is a very user-friendly and efficient POS system for our store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support
Pros

Ease of use and training for new staff. Being able to login remotely to update or check on how things are going at the store, or being able to check on inventory when at the trade shows, etc

Cons

Wish it were easier to get our eCommerce set up in terms of inventory, tag words, etc. Also wish we could customize sort or filter for inventory, and add columns (such as item MOQ's) .

Review Source: Capterra
 

Aaron from Bicycle Trip

February 2018

February 2018

Works well for all our retail needs

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Ease of functionality. We love the work order function! This system will work for many applications. We use special orders, layaways and work orders. You can do on site or off site sales as it is a cloud based system. I would recommend Lightspeed to anyone in retail!

Cons

Need better shrinkage reporting. It takes a long time to get tech support on the phone. We use the chat and call back function often.

Review Source: Capterra
 
 
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