Lightspeed Retail Software

This is a great system! I've been in retail for over 30 years and this is the easiest by far. It does a great deal for you, it is very easy to use and the support that is offered is outstanding. Thank you Lightspeed for having such a great POS system for retail!

Pros

It has great features, love the cloud based POS I can pull it up anywhere. It is easy to navigate through and if you are not computer savvy it's. okay it is very user friendly

Cons

I would like to see some more reports....Inventory and Profit and Loss. I would like to see a mobile app.

Pros

Lightspeed is a very helpful system for retail companies. It is very convenient and easy to use software. All of the modules/menus are very easy to follow and does not require intensive training for the new users. One very good benefit from Lightspeed is that it allows us to see our real inventory in stores.

Cons

All things are good. So far we do not encounter any major problems using this system. It actually satisfies our needs.

Pros

Easy to use, easy to navigate. Lots of available fields to make analytics a bit easier. Online system insures that software stays updated.

Cons

Doesnt handle online sales very well - several back office steps are necessary to adjust the inventory for items sold online. Inventory cost is averaged - no way to change that. Reports arent really designed to be printed - have to download to excel.

this is a great system and if you run into an issue there on line help or support gets you up and going fast

Pros

i can use it from my computer so simple to use there cash register it is great that i can check my shop inventory from my home pc or anywhere i am
its a great value for the money

Cons

i really don't have any cons it works great the only issue i run into is the cable company i wish it were as reliable as lightspeed por

We have been using lightspeed since it was first introduced. The company has been great to work with and really cares about small businesses. The program keeps evolving and seems to get better and better with every update. I would reccomend it to any small business that wants to be as efficient as possible and wants a POS that can grow with them.

Pros

The cloud-based platform is very convenient. You can access it from any device with our without a touchscreen and it is very easy to use. This allows us to process transactions from anywhere including events and deliveries. The menus are simple and easy to navigate and training for new employees goes quickly. The service schedule keeps our entire service depatrment on task and the ability to customize the menus makes writing up tickets quick and easy. Also, the ability to view real time inventory at each store, integration to our webstore, and vendor catelogs makes inventory management much easier.

Cons

The transfer inventory feature from store to store is a little clumsy and has created some inventory discrepancies

We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet and choose one. We picked LIghtspeed, and have not once regretted our decision. One of their biggest pluses is the help; there is a very easy to use help feature right on the site and if that doesn't answer your question a person is available by chat or phone. Lightspeed really seems to care if their users are happy; they take our recommendations of upgrades or fixes to the systems and they are always there to assist us. We really feel like we have a partner!

Pros

We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons

The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

So decided to open the coolest concept in Downtown El Paso.
A bike boutique cafe. So Podium Finish Sports Boutique & Cafe was born. Our first week we used spreadsheets ( don't )
Then we signed up for shopkeep. ( don't ) shopkeep is a small point of sale that has no versatility. You cant even do a simple layaway or in-house financing.
During a trade show at Interbike, I was definitely shopping for a POS. Talked to 3 providers and Lightspeed was not only knowledgeable and friendly but super affordable. The software is powerful and most importantly user-friendly
When I say powerful I mean it.
We offer a wide range of athlete gear and supply, a full menu prepared by a chef, every style of coffee you can drink, 6 indoor virtual trainers, a fully stocked bike shop and mechanic and a bike fit studio.
We run it all via lightspeed and we haven't even started with e-com yet.
We are very pleased with the program not to mention the fast customer service. Our IP address changed...one phone call and they jumped on my computer and fixed it fast.
A+

Pros

It can handle a multitude of tasks, retail, restaurant, service, layaway, inside financing, image inventory and so much more

I was told over a month ago I would get a call back from someone, must be too busy counting their money to call me

Pros

NONE, the system is not usable. I cant come up with a PRO for something that I cant use and now that I have finaly given up on it I never will I guess.

Cons

The fact that it cost me to high and is not usable, it was sold to me as very user-friendly and I STRESSED strongly that I was not a computer guy. they said no problem for me. Not the case still not using and finally just gave up trying, What a waste of money.

Pros

1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call.

2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do.

3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap.

4.Its iPad based, if you need to switch to another IPAD based POS its easy.

5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff.

Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

Cons

I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience.

Pros

I love how it has a lot of features and everything is pretty much possible to do but you just need to take time to listen to the training.

Cons

It is not really that easy to use or figure things out because of extreme amount of features maybe but, can work more on making it user friendly.

Great system for us.
That’s what we were waiting for!

Pros

Simplicity of the system and great technical support .
Fantastic customer service.
We will highly recommended to the fellows retailers.

Cons

Price is on the high end .
We will see how is going to benefit our retail bricks and mortar store and E-Commerce.

Pros

The look and feel is great. the reliability of cloud based computing is good, plus it interacts with allot of different softwares

Cons

Database isn’t multi dimensional, so running reports by style is very hard, it takes it more to the unit level which is nice for items that don’t have different attributes like color and size, or if you’re skuncount is less then a couple thousand

Pros

Lightspeed is easy to use and has wonderful customer support! Every time I have call for support, they helped solve the problem.

Cons

There is only one label printer that is available to use with Lightspeed and there is no way to import customers from a previous system.

After roll I can recommend this to other people with no doubt.

Pros

It's dashboard look fine and it's easy to use(user friendly). I found most of things I was looking for.

For the pet industry they already have tons of catalogs of items from common distributors, this makes setting up a new store very quick and easy. It also helps my employees track down special items for customers that we may not regularly stock.

Pros

It greatly reduces my workload as a small business owner and lets me do a lot of work from the comfort of my home. It also provides absolutely incredible information through their analytics that has already saved me thousands of dollars in the 6 months I've been using that side of the program.

Cons

I do have to have a constant connection to the internet to use it. If I have technical problems with my hardware or connection it can screw things up. Fortunately they have a great iPad app, so I got a cell enabled iPad just incase I have any problems on my side. It also allows me sell at events, so generally it worked out.

it would be nice if we had less of a cost

Pros

very easy to use
very easy to track sales
very easy to navigate through the system
very easy and efficent to process orders

Cons

over priced for what we paid. I feel that If I dont call on customer support I should have to pay such high prices.

Pros

Easy to use very functional , allows you to save quotes and complete a sale on later occasion as well as allows you to make reports

Cons

Not ideal for multiple stores We have multiple stores and cant merge these accounts as well as transfer items

Good team behind!

Pros

The software is very reliable and easy to use. We are no programmers but we could manage to setup our whole webshop of >2000 products. If we needed help, they were always fast available!

I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros

The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons

some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

updates from supplier are not always there.

Pros

Great POS, ease of use, great interface with accounting software, help menu and videos really work.

Cons

Some associates have a harder time learning and need more options in sales process. IE creating a package.