Lightspeed Retail Software


 

Lightspeed Retail is a cloud-based point of sale (POS) solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory and customers, process transactions and dig deep into their store’s analytics. Lightspeed offers a fully integrated, e-commerce solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The solution enables users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system.

Various reports allow users to track sales and inventory numbers and see sales, profits and changes over time. The solution is able to combine purchasing, transferring and multiple vendors into one master order. Users can also process special orders, layaways and work orders.

Lightspeed Retail is available with a monthly subscription and offers free, personalized onboarding and 24/7 support.

 

Lightspeed Retail - Mobile point of sale
 
  • Lightspeed Retail - Mobile point of sale
    Mobile point of sale
  • Lightspeed Retail - Inventory management
    Inventory management
  • Lightspeed Retail - Fully integrated e-commerce
    Fully integrated e-commerce
  • Lightspeed Retail - Reporting and analytics
    Reporting and analytics
  • Lightspeed Retail - Customer relationship management
    Customer relationship management
  • Lightspeed Retail - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

275 Reviews of Lightspeed Retail

 

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Software Advice Reviews (245)
More Reviews (30)

Showing 1-20 of 245

diana from Jitrois
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy to use for one store

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use very functional , allows you to save quotes and complete a sale on later occasion as well as allows you to make reports

Cons

Not ideal for multiple stores We have multiple stores and cant merge these accounts as well as transfer items

Review Source
 
 

David from Thuiszorg Webshop
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

User friendly system, fast and excellent support team, reliable, fast development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good team behind!

Pros

The software is very reliable and easy to use. We are no programmers but we could manage to setup our whole webshop of >2000 products. If we needed help, they were always fast available!

Review Source
 
 

Gavin from G.R. Endeavors LLC DBA Gordon's Pet Store
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A awesome server based system finally gave me to tools i need to run my store from anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros

The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons

some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Review Source
 
 

kevin from My Bike Shop
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy learnng curve, for quick launch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

updates from supplier are not always there.

Pros

Great POS, ease of use, great interface with accounting software, help menu and videos really work.

Cons

Some associates have a harder time learning and need more options in sales process. IE creating a package.

Review Source
 
 

Marissa from Financial Services
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Intuitive interface for modern business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I changed my retail store to this software when we were one location; we have expanded to two more stores in three states total, and I love that the product grew with the company. It is a great synchronous mastermind behind the scenes!

Pros

The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Cons

Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

Review Source
 
 

Eric from Parke and Ronen
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

User Friendly Cloud Based POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lightspeed is a really great, user friendly point of sale. It's online, and offers a lot of functionality.

Cons

There isn't alot when it comes to customization of certain things, for instance the receipt or product labels. Customer support can take forever and they are always in a hurry to let you go so that they can help the next customer.

Review Source
 
 

Trevor from Healthy Pet
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Bugs and Issues they will not address

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

Pros

Its basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

Cons

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it withe some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Review Source
 
 

Jonathan from Karch Joyeros
Specialty: Jewelry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Mixed feelings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. good pricing plans and implementation tools. Easy integration with third party apps and hardware.

Cons

Mediocre customer support at best. Had trouble getting up and running for months. Took very long to respond.

Review Source
 
 

Andy from Circus City Alpacas
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My Lightspeed Experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall I think I have made a great choice for our business.

Pros

It has great documentation on how-to-do each part of the website. The customer support staff are very friendly and helpful to the customers. I have chosen to set up the site myself so it has taken a little longer than I previously thought it would. However the support staff has been so helpful. When I have things fully functional it will be an amazing site.

Review Source
 
 

Ronak from Patels Liquor
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Very friendly fast and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

It is very user friendly. The product so far is very helpful for the liquor store side of the business.

Cons

I haven't found any cons yet. Not that I am saying that there isn't and cons to it. I'm sure any issues I have they will be able to resolve it.

Review Source
 
 

Chris from Healthy Pet
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Core function of a POS system missing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has many great features and always adding new ones. Customer support is spotty but if you keep hanging up and calling again, you will usually get someone that can help you properly.

Cons

You cannot have or order any items that are not singles through the POS. Meaning if you order any items by the case, the system will not recognize the single case items for re-ordering. This results in a huge mismanagement of inventory and tons of problems ordering.

Review Source
 
 

Terris from MCF
Specialty: Farm / ranch supplies
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Lightspeed Retail review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Just dont do it there are to many other better options out there.

Cons

Stay away from this company we have data corruption, items being changed automatically and customers missing. We have a discrepancy on our sales tax and luckily caught before the IRS did.

Review Source
 
 

wyatt from south shore bikes
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

lightspeed retail pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

full integration with bike manufacturers and distribution companies. good tracking of inventory. and sales

Cons

not very easy to navigate, hard to set up inventory the first time.
to many buttons to push to open register and make a sale

Review Source
 
 

Cameron from The Armory LLC
Specialty: Guns & tactical gear
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to learn, teach, and implement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and simplicity
Amazingly fast to train new employees on and have them operate the system comfortably and fluently.

Cons

Sometimes lacking in additional features or capabilities.
The customer support team is sometimes hard to get on the phone or the wait times are very lengthy.

Review Source
 
 

Debbie from Furry Friends Inc.
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to Use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this system for approximately 5 years and the team at LightSpeed have continually made improvements. I believe it is a super easy POS to use and the monthly rate makes sense as it is not residing on a single computer. I would recommend and have recommended this product to others.

Pros

Lightspeed is very user friendly. It is super easy to get your new employees trained on this POS. The system is easy to pick up. I also appreciate the ease of creating a purchase order in the system. I can't say enough about having cloud access with this POS system. I can work from anywhere! I use the reports and graphs a lot even though I work with an inventory management system. It seems to give me accurate information for future ordering

Cons

Inventory can be it's downfall. I have spoken with several different retailers and it is consistent about being inconsistent in running totals. I review it weekly just to make sure prior to ordering. I also don't like that the margin is incorrect! One must use a profit margin tool to make sure your markup is consistent with what it needs. Last thing that the system does not have is PO's by category or show inventory assets received in cost and retail. It only shows it in cost which can be cumbersome as our products have several different margins.

Review Source
 
 

Mindi from iHospital
Specialty: Electronics & appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Lightspeed Point of Sale and Inventory

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Lightspeed is a good solution for point of sale in a retail environment. It's also useful for customer database, keeping track of inventory, creating reports to track sales, etc.

Cons

There's needs to be more control allocating products so it does not show as available in inventory if set aside for impending use/sale.

Review Source
 
 

T-Ann from Seminary Hill Bookstore
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great for our small bookstore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Lightspeed has been a lifesaver compared the first POS system I was given to use for my bookstore. I would recommend them!

Pros

User-friendly, intuitive - very low learning curve, clean, easy to read screens, great reports functionality.

Cons

When emailing an order I wish that there were some kind of confirmation sent to my email or that the status would automatically change to from "open" to "ordered". Also, when I am searching through the special order list I would like for it not to automatically go back to the top of the list after every change I make. Sometime I need to make several changes in a row for a particular customer and I would like for my cursor to stay where it is after the change.

Review Source
 
 

Blake from Micro
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Amatuer Hour

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There purchasing orders need work. If your a store that deals many orders like a convenience, grocery, liquor store etc. This system is not for you. It's unable to track inventory correctly unless your receive the order immediately before it's out on your shelves. The inventory is unable to go negative which makes it a huge hassle to double check inventory constantly. Your restricted to only a couple credir card processors. There are a couple more cloud based systems on the market around the same price range that have been more stable over the years. I would stay away they may be going bankrupt since they all the customers will be switching after this year because of the performance issues of being down so often

Pros

They got a large staff to apologize for the constant outages that occur with there software

English speaking customer service
Sleek design
Mobile Friendly
Comprehensive Reporting

Cons

I've had the system for a little over a year now and it has had glitches at least 10 times to where it is unusable and you have to go cash only. Point of Sale systems cannot have that many issues in one year. It's unacceptable.

 
 

Mary from New Forest Cider
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

So far not so good.....the jury is still out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We bought Lightspeed Retail for our shop and bar in London in March. On the surface it all looked perfect for what we needed. Four months on and I'm still undecided as it's still not properly set up yet.

Cons

The biggest issue that I have come across so far (and everybody in my opinion should be aware of this before purchasing the wireless printer) is that you have to have the print receipt function on if you want the cash drawer to automatically open after each sale. If you have the 'print receipt' function switched to off then the iPad won't talk to the printer, which won't talk to the cash drawer.
When I asked the support, whether there was a way round this she told me if I don't want to print receipts then I have to open the drawer manually with the key. I just find this incredible! Not only is it a massive waste of paper to have the print feature on all the time, but its a massive security issue for me to have the keys dangling in the drawer all the time.
To me it appears that the star printers are out to make a tidy buck on the till rolls, because I cannot believe that there is not the technology to bypass the the print receipt feature and get the printer talking to the cash drawer without printing the receipt

 
 

Dakota Jeane from Frockify, LLC
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

Everything I need for my omnichannel business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integrated inventory, ability to have access to numerous reports, able to see cost of items (I was not able to with Shopify), and easy to use.

Cons

It's pricy, but in my experience it is worth it to pay more. Lightspeed has made my life easier, so it's worth it to pay a bit more.

 
 
 
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Showing 1-20 of 30

Marc from Bijouterie JG Lampron Inc

December 2017

December 2017

Keep it simple !

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's very simple to do transactions and rapports. You don't need 24 hours of formation to make rapports

Cons


But the software can be more flexible for the format of the printable invoice and specially on the work order

Review Source: Capterra
 

Karen from Christian Life Books And Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

This POS is a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits were stress, headaches, lost customers, lost money, ripped off, as screwed by liars.

Pros

Easy to use IF you can get past all the problems which are nearly daily. There really are not enough pros to make it worth listing. Get away from this POS and find a different one!

Cons

I've called dozens of times to get the star receipt printer fixed and usually it's an every week thing.
I had the ecom too but was not able to use it at all. You have to put every item in one at a time. I don't have time for that. They don't offer much help there.
Everytime they do an update I lose data that I have added. Inventory and customers.
Because this system is so dysfunctional I have also lost customers in my store. This company will cost you money and they DON'T TELL YOU UPFRONT THERE ARE NO REFUNDS ON THIS POS.
I managed to get a partial refund for ecom.
Salespeople are as bad as scammers. Lie, lie, lie. They said it will hook up with quick
Books but it won't. You put money on this program and you will wish you didn't.
The upper management even lies.
I have had so many service calls to fix things I have lost count.
This company should be shut down. I'm a small business that opened May 2017 I have no idea what my inventory count is because this system can't even do that.
With the amount of money, this cost me I'm tempted to take them to court. I Wold win.
These people are guilty of false advertisement.
Find your software someplace else and don't get scammed by these liars.

Review Source: Capterra
 


November 2017

November 2017

Lightspeed is a great POS solution for an inventory based retail company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made doing the bookkeeping for my company much easier as all of the information I needed relating to inventory and cost of sales was tracked at every step of the way.

Pros

Lightspeed keeps track of just about every aspect of the inventory process and then presents it in just about any report you can imagine

Cons

It seems like the transfer of information in to quickbooks is lumped together in journal entries which sometimes can be limiting.

Review Source: Capterra
 

Mark from Crossroads' Turning Points

November 2017

November 2017

Amazing....couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very user friendly, customer support is outstanding and since we have started using this, it has been very helpful in streamlining our business.

Review Source: Capterra
 

Kimberly from The Bike Shop
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

User friendly, effective, efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has been a great addition to our family business. The ease of adding inventory into the system and ringing out a customer is beyond what I hoped for. No more paper sales receipts or digging through boxes for serial numbers.

Cons

When an item is not in the database it is hard to add one to your inventory. I do like that LightSpeed will preload vendor item numbers for you but a lot of older items are no longer in the databases.

Review Source: Capterra
 


October 2017

October 2017

Terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons



They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of workaround. We don't need workarounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.


Customer service is of no help. So they will contact development team regarding your problem and nothing gets accomplished.

Review Source: GetApp
 


September 2017

September 2017

Missing Core Component of a POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Continued evolution and new features being added. Customer service can be good if you hang up on the new people and keep calling until you get someone that is knowledgeable.

Cons

Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited.

Review Source: GetApp
 


September 2017

September 2017

Extremely weak ecommerce platform, problematic support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Cons

The ecommerce platform is a total joke and is in need of a massive UX overhaul. On top of being a pain to use, it has very few options for themes and plugins, which is a quick way to end up with a website that looks terrible and out of date. There is little to no documentation on most subjects, and what does exist is vague and not very helpful. The store search functionality is full of holes, you will regularly have trouble finding items via search, on top of being an absolute mess. There are many other problems, but the real big one is horribly slow support turnaround, which at times is not even remotely helpful.

Review Source: GetApp
 

Tasnim from Canvas Grill (Pty) Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I was really impressed with the functionality and ease of use of the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

Pros

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Review Source: Capterra
 

Juan from Cayacoa Golf Club

July 2017

July 2017

Its the best POS I have ever worked with

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Is easy to use and it responds well and fast. It has great reports. For me it's a perfect solution for a small business that needs a POS

Cons

I can't really think of anything negative about this software but I do think it's not that easy to setup custom menus, but it's not that important cause it's something you rarely configure. What I would like it's that it let's you setup your own document number sequence and also more languages and better templates for documents. They are missing out on a big international market because of this, there are countries that have some regulations on the receipt number and also they need to add some specific things to their documents, required by their government.

Review Source: Capterra
 

Constance from Be Unique Grooming Lounge

July 2017

July 2017

Make checking out customers easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allowed me to run reports which was what I really liked most. So many options for different reporting options.

Cons

Sometimes the checking out process took a little longer than I would have liked but overall I love lightspeed software.

Review Source: Capterra
 

Brett from The New Wheel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Lightspeed doesn't put their customers first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Cons

Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years.

My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically.

I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available.

I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues."

So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed.

The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

Review Source: GetApp
 

Jeremy from The Bling Box Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I wish we would have switched to Lightspeed sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Pros

My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons

I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Review Source: Capterra
 

Caroline from DogTown NY

June 2017

June 2017

Perfect retail operating system for our small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Cons

Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

Review Source: Capterra
 

Brody from Triggers and Bows
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lightspeed Retail is one of the easiest POS systems that I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports is fairly easy, and it makes overall inventory management easy to use when it's done right. Transactions are smooth and, again, easy to complete.

Pros

I like that the software looks nice and it's very user friendly. Updates are made often to keep things getting better.

Cons

Sometimes there are features that are fairly industry-specific and can't be customized to work more efficiently for a specific industry.

Review Source: Capterra
 

Inacio from Aussie inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

REGRETFULL, and expensive because now I'm looking to change to something else

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

IOS software, wanted to switch to iPads and mini iPads and also the idea of the cloud was interesting .

Cons

20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy.
Worst decision i ever made, for the most part i got the worst dealer ever, where they don't know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain reports, most nights can't close out the credit cards( most times i pray that i will be able to do it ).
if you own a restaurant this is not a system for you!!!!! simple retail I'm sure its fine, but busy restaurant its just to able to handle all the customization needed.
RESTAURANTS PLEASE DO NOT USE LIGHTSPEED, YOU WILL REGRET IT IF YOU DO.

Review Source: Capterra
 

Richard

May 2017

May 2017

Wonderful (and so easy to use)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Customer service. Online help plus video training. Astounding quantity of catalogs available.

Omnichannel is the way to go. With one inventory for web and store sales, the need to manually adjust it is now gone! Less mistakes. Customer info, ordering, stock, fidelity and gift cards managed in the same interface is a time great saver. Ad the fact that you can access it from anywhere and you have a winning combo!

Cons

French customer service (my native language) while always available, has a response time quite a bit longer than the English counterpart.
Reporting needs improvement.

Review Source: GetApp
 

Susan

May 2017

May 2017

Very Happy with Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use, has lots of useful features, good reporting and great customer service. We are really happy with Lightspeed.

Cons

I wish the great LS Analytics product was more affordable. I have to download and use Excel to get some basic stats.

Review Source: GetApp
 

Ovidio from Kitchen Plus More
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Big difference from old school pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with NCR pos for very long time and now I understand what I have missed all this years . Better price , way better customer service and the integration with cayan pos makes everything amazing

Pros

Back of the house reporting .

Cons

None yet.

Review Source: Capterra
 


February 2017

February 2017

We made a big bet on Lightpseed, and we lost. Stay away.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lightspeed suffers from frequent changes in the product. For our store, with over 2000 items and integration with a web store, it is a very big investment in time and money to change systems.

Since we've been on lightspeed, they have developed and cancelled three different e-commerce products: OnSite w/ E-commerce, WebStore, WebStore 2 (rewritten and incompatible). All of these have now been cancelled and we are left with a month to scramble to come up with a replacement. They are trying to coerce us to switch to their latest platform.

No thanks, we've learned our lesson.

One of the *most* important requirements for business software is that it is dependable. Lightspeed treats their products as short-term relationships that can be simply discarded for the next new shiny thing. The real business software would provide an upgrade path and help customers through it. Not lightspeed.

Find a company that can provide a stable platform. Lightspeed can not, it's not in their DNA.

Pros

Decent features, though e-commerce is really weak, as is inventory management (you have to export to excel, do counts, and re-import. None of our staff can figure this out--it is complex and error prone).

Cons

Horrible continuity of product.
Multiple software products are thrown away with customers left hanging with no transition plan.

Advice to Others

Stay away. We deeply regret placing our trust in Lightspeed.

Review Source: GetApp
 
 
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