Lightspeed Retail Software


 

Lightspeed Retail is a cloud-based point of sale (POS) solution that is suitable for retailers in industries such as apparel, footwear, bike, jewelry, pet, sporting goods and home decor. The solution enables retailers to manage inventory and customers, process transactions and dig deep into their store’s analytics. Lightspeed offers a fully integrated, e-commerce solution that allows customers to manage in-store and online inventory, have a single view of customers and analyze multi-channel sales data.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. The solution enables users to create, track and assign serial numbers to products as well as create product variations such as size, color and material using a matrix system.

Various reports allow users to track sales and inventory numbers and see sales, profits and changes over time. The solution is able to combine purchasing, transferring and multiple vendors into one master order. Users can also process special orders, layaways and work orders.

Lightspeed Retail is available with a monthly subscription and offers free, personalized onboarding and 24/7 support.

 

Lightspeed Retail - Mobile point of sale
 
  • Lightspeed Retail - Mobile point of sale
    Mobile point of sale
  • Lightspeed Retail - Inventory management
    Inventory management
  • Lightspeed Retail - Fully integrated e-commerce
    Fully integrated e-commerce
  • Lightspeed Retail - Reporting and analytics
    Reporting and analytics
  • Lightspeed Retail - Customer relationship management
    Customer relationship management
  • Lightspeed Retail - Multiple devices
    Multiple devices
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

292 Reviews of Lightspeed Retail

 

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Software Advice Reviews (256)
More Reviews (36)

Showing 1-20 of 256

Scott from Rock and Road Cycle
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Not good at all, had the system for over 6 months and still haven't used it, NOT user friendly at all

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was told over a month ago I would get a call back from someone, must be too busy counting their money to call me

Pros

NONE, the system is not usable. I cant come up with a PRO for something that I cant use and now that I have finaly given up on it I never will I guess.

Cons

The fact that it cost me to high and is not usable, it was sold to me as very user-friendly and I STRESSED strongly that I was not a computer guy. they said no problem for me. Not the case still not using and finally just gave up trying, What a waste of money.

Review Source
 
 

Tommy from Buttery
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

My Lightspeed Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call.

2.Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do.

3.They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap.

4.Its iPad based, if you need to switch to another IPAD based POS its easy.

5.The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff.

Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

Cons

I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience.

Review Source
 
 

Anel from Joe Sugar's
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Excellent Service and good value for your bucks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love how it has a lot of features and everything is pretty much possible to do but you just need to take time to listen to the training.

Cons

It is not really that easy to use or figure things out because of extreme amount of features maybe but, can work more on making it user friendly.

Review Source
 
 

Alicja from A2 pret-a-porter
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Great POS

Ease-of-use

Functionality

Product Quality

Customer Support

Great system for us.
That’s what we were waiting for!

Pros

Simplicity of the system and great technical support .
Fantastic customer service.
We will highly recommended to the fellows retailers.

Cons

Price is on the high end .
We will see how is going to benefit our retail bricks and mortar store and E-Commerce.

Review Source
 
 

cheyne from Island water sports
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Database structure is the base of the problem

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The look and feel is great. the reliability of cloud based computing is good, plus it interacts with allot of different softwares

Cons

Database isn’t multi dimensional, so running reports by style is very hard, it takes it more to the unit level which is nice for items that don’t have different attributes like color and size, or if you’re skuncount is less then a couple thousand

Review Source
 
 

Lisa from Bella Mar
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

We love of new Lightspeed POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lightspeed is easy to use and has wonderful customer support! Every time I have call for support, they helped solve the problem.

Cons

There is only one label printer that is available to use with Lightspeed and there is no way to import customers from a previous system.

Review Source
 
 

Avhakholwi from BlackPRO11
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

It was worth the try

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After roll I can recommend this to other people with no doubt.

Pros

It's dashboard look fine and it's easy to use(user friendly). I found most of things I was looking for.

Review Source
 
 

Dain from Thunderpaws Pet Shoppe
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Great for my pet store.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the pet industry they already have tons of catalogs of items from common distributors, this makes setting up a new store very quick and easy. It also helps my employees track down special items for customers that we may not regularly stock.

Pros

It greatly reduces my workload as a small business owner and lets me do a lot of work from the comfort of my home. It also provides absolutely incredible information through their analytics that has already saved me thousands of dollars in the 6 months I've been using that side of the program.

Cons

I do have to have a constant connection to the internet to use it. If I have technical problems with my hardware or connection it can screw things up. Fortunately they have a great iPad app, so I got a cell enabled iPad just incase I have any problems on my side. It also allows me sell at events, so generally it worked out.

Review Source
 
 

steve from Rack Stacker Inc.
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

very easy system to use. In fact I a very happy with the investment, however I think its a lil high priced for the options.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

it would be nice if we had less of a cost

Pros

very easy to use
very easy to track sales
very easy to navigate through the system
very easy and efficent to process orders

Cons

over priced for what we paid. I feel that If I dont call on customer support I should have to pay such high prices.

Review Source
 
 

diana from Jitrois
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Easy to use for one store

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use very functional , allows you to save quotes and complete a sale on later occasion as well as allows you to make reports

Cons

Not ideal for multiple stores We have multiple stores and cant merge these accounts as well as transfer items

Review Source
 
 

David from Thuiszorg Webshop
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

User friendly system, fast and excellent support team, reliable, fast development

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good team behind!

Pros

The software is very reliable and easy to use. We are no programmers but we could manage to setup our whole webshop of >2000 products. If we needed help, they were always fast available!

Review Source
 
 

Gavin from G.R. Endeavors LLC DBA Gordon's Pet Store
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

A awesome server based system finally gave me to tools i need to run my store from anywhere.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am not a tech savvy person at all nor is my staff and this system has been a breeze to use and teach. I had battles with two other systems before finding Lightspeed both were the same price and were absolutely awful one of them we referred to Rube Goldberg because the multiple steps it took to do the simplest of task definitely an awesome easy system that has everything I have needed for my business and a competitive price.

Pros

The ability to access my pos system from anywhere is awesome but this product really shines in the category set up and reporting features that really allows you to track sales for an individual item, or any group of items you wish. Also, the catalog importing for new Items is a major time saver.

Cons

some of the default pricing is a little annoying but easy enough to fix. I have had trouble with importing and exporting POs but usually, that can be fixed if you use Firefox as the web browser. I am personally just a crome fan my self.

Review Source
 
 

kevin from My Bike Shop
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Easy learnng curve, for quick launch.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

updates from supplier are not always there.

Pros

Great POS, ease of use, great interface with accounting software, help menu and videos really work.

Cons

Some associates have a harder time learning and need more options in sales process. IE creating a package.

Review Source
 
 

Marissa from Financial Services
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Intuitive interface for modern business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

I changed my retail store to this software when we were one location; we have expanded to two more stores in three states total, and I love that the product grew with the company. It is a great synchronous mastermind behind the scenes!

Pros

The fields are fairly easy to customize, which could be good for a variety of businesses. The software works quickly, on a good internet connection, and syncs very well. The product inventory is also easy to edit, and the invoicing system works seamlessly. I love the minimalist design, which is modern and easy to navigate. The customer records are also great, better than any other database.

Cons

Not a lot of offline features; also lacking a great e-communications/marketing aspect so I have to use other vendors.

Review Source
 
 

Eric from Parke and Ronen
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

User Friendly Cloud Based POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Lightspeed is a really great, user friendly point of sale. It's online, and offers a lot of functionality.

Cons

There isn't alot when it comes to customization of certain things, for instance the receipt or product labels. Customer support can take forever and they are always in a hurry to let you go so that they can help the next customer.

Review Source
 
 

Trevor from Healthy Pet
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Bugs and Issues they will not address

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service is of no help. Say they will contact development team regarding your problem and nothing gets accomplished.

Pros

Its basically a glorified cash register that allows you to use a scanner and look fancy while checking people out.

Cons

They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion we get the run around about contacting the development team to address the issue or trying to solve it withe some sort of work around. We don't need work arounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.

Review Source
 
 

Jonathan from Karch Joyeros
Specialty: Jewelry
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Mixed feelings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use. good pricing plans and implementation tools. Easy integration with third party apps and hardware.

Cons

Mediocre customer support at best. Had trouble getting up and running for months. Took very long to respond.

Review Source
 
 

Andy from Circus City Alpacas
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

My Lightspeed Experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Overall I think I have made a great choice for our business.

Pros

It has great documentation on how-to-do each part of the website. The customer support staff are very friendly and helpful to the customers. I have chosen to set up the site myself so it has taken a little longer than I previously thought it would. However the support staff has been so helpful. When I have things fully functional it will be an amazing site.

Review Source
 
 

Ronak from Patels Liquor
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Very friendly fast and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

No

Pros

It is very user friendly. The product so far is very helpful for the liquor store side of the business.

Cons

I haven't found any cons yet. Not that I am saying that there isn't and cons to it. I'm sure any issues I have they will be able to resolve it.

Review Source
 
 

Russ from Young Living Essential Oils
Specialty: Auto & parts dealer
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Great for reporting, but customer service slow or unresponsive at times

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Creating and running reports is really easy. Navigating around the system is simple as well.

Cons

Customer service and the tech team can be slow to respond and make needed changes to the system.

Review Source
 
 
 
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Showing 1-20 of 36

vincent from Vincents Fine Jewelry

February 2018

February 2018

Working with lightspeed as been a true pleasure!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like most about lightspeed is that it talks to our e-commerce platform. For us we are busy retail store and don't always have time to update our site. By having lightspeed retail platform linked to our site makes our life that much easier.

Cons

Overall we don't have many cons with using lightspeed. At this point we would like for the e-commerce platform to be able to link to instagram. Other programs have options where you are able to link your IG page with your website. As of right now, lightspeed does not have that option.

Review Source: Capterra
 

Barry from Gass Horse Supply & Western Wear
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Exceptional - It's amazing what you can do with Lightspeed Point of Sale & eCom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick reliable and organized access to: sales, inventory, customer information. A software system that allows me to create POs, send them electronically to vendors, document all aspects of product ordering. A system that provides an eCommerce public facing front-end that is highly customizable.

Pros

Ease of use (given how flexible and intricate the program is). Browser based for legacy PCs - with multiple browser tabs allowed to easily switch between POS modules. iPad based app for portability to remote sales locations. Even works on smartphones for quick updates and status checks. Cloud based - therefore, access your business information anywhere you are Internet connected. Great support staff - knowledgeable, friendly and insightful. eCom module (additional fee) plugs in seamlessly allows you to sync retail SKUs so that they are public facing via your Lightspeed hosted website. Item sold on-line via eCom is immediately updated to the cloud and reflected in POS (and vice versa).

Cons

While the POS and eCom integration is wonderful, you still must manage inventory on both platforms in order to get the desired results. For example, when new inventory arrives you receive the items through your POS based purchase order. This boosts your inventory and handles new/updated cost, retail pricing, etc., and passes all of this on to eCom. However, you then need to access eCom to update public facing product narratives, SEO related fields, related products, additional category related references, etc.. So, while both programs are great and work together - it will be even better when FULL integration of the two programs is achieved.

Review Source: Capterra
 

Bruce from Volleyball complex

February 2018

February 2018

Easy to set up, easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very easy for any of my new staff to use to to the visual aspect of the sales. Also easy to set up the products in the administration portion

Cons

I would like the "Search for a customer" to be a little more powerful. I have many duplicate entries for names because instead of searching, staff tend to just "add customer". If a duplicate arises, I would like this to prompt the staff member.

Review Source: GetApp
 


January 2018

January 2018

Works at Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So helpful as I'm scaling my bakery business. I like focusing on making nice cupcakes and not on all of the techy stuff.

Cons

It was hard for me to get going with the software but the support team was really helpful. Thanks a billion!

Review Source: Capterra
 

Adam from On Two Wheels
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Nothing but bliss from our experience...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

daily, monthly, yearly financial reports. Faster closing counts. Stock at hand numbers. A few years back the customer service ( the phone center ) was definitely lacking. This issue has been resolved.

Pros

Works every day. Customer support is top notch. Ease of use. Friendly , fast service every time you call ( if you ever need to ).

Review Source: Capterra
 

Marc from Bijouterie JG Lampron Inc

December 2017

December 2017

Keep it simple !

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's very simple to do transactions and rapports. You don't need 24 hours of formation to make rapports

Cons


But the software can be more flexible for the format of the printable invoice and specially on the work order

Review Source: Capterra
 

Karen from Christian Life Books And Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

This POS is a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits were stress, headaches, lost customers, lost money, ripped off, as screwed by liars.

Pros

Easy to use IF you can get past all the problems which are nearly daily. There really are not enough pros to make it worth listing. Get away from this POS and find a different one!

Cons

I've called dozens of times to get the star receipt printer fixed and usually it's an every week thing.
I had the ecom too but was not able to use it at all. You have to put every item in one at a time. I don't have time for that. They don't offer much help there.
Everytime they do an update I lose data that I have added. Inventory and customers.
Because this system is so dysfunctional I have also lost customers in my store. This company will cost you money and they DON'T TELL YOU UPFRONT THERE ARE NO REFUNDS ON THIS POS.
I managed to get a partial refund for ecom.
Salespeople are as bad as scammers. Lie, lie, lie. They said it will hook up with quick
Books but it won't. You put money on this program and you will wish you didn't.
The upper management even lies.
I have had so many service calls to fix things I have lost count.
This company should be shut down. I'm a small business that opened May 2017 I have no idea what my inventory count is because this system can't even do that.
With the amount of money, this cost me I'm tempted to take them to court. I Wold win.
These people are guilty of false advertisement.
Find your software someplace else and don't get scammed by these liars.

Review Source: Capterra
 


November 2017

November 2017

Lightspeed is a great POS solution for an inventory based retail company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made doing the bookkeeping for my company much easier as all of the information I needed relating to inventory and cost of sales was tracked at every step of the way.

Pros

Lightspeed keeps track of just about every aspect of the inventory process and then presents it in just about any report you can imagine

Cons

It seems like the transfer of information in to quickbooks is lumped together in journal entries which sometimes can be limiting.

Review Source: Capterra
 

Mark from Crossroads' Turning Points

November 2017

November 2017

Amazing....couldn't be happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is very user friendly, customer support is outstanding and since we have started using this, it has been very helpful in streamlining our business.

Review Source: Capterra
 

Kimberly from The Bike Shop
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

User friendly, effective, efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has been a great addition to our family business. The ease of adding inventory into the system and ringing out a customer is beyond what I hoped for. No more paper sales receipts or digging through boxes for serial numbers.

Cons

When an item is not in the database it is hard to add one to your inventory. I do like that LightSpeed will preload vendor item numbers for you but a lot of older items are no longer in the databases.

Review Source: Capterra
 


October 2017

October 2017

Terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons



They have many known bugs with the product that they are unwilling to fix. We have contacted them and on every occasion, we get the run around about contacting the development team to address the issue or trying to solve it with some sort of workaround. We don't need workarounds for issues that should and do function on many other POS systems. Limited Hardware options that integrate and limited when choosing payment processors.


Customer service is of no help. So they will contact development team regarding your problem and nothing gets accomplished.

Review Source: GetApp
 


September 2017

September 2017

Missing Core Component of a POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Continued evolution and new features being added. Customer service can be good if you hang up on the new people and keep calling until you get someone that is knowledgeable.

Cons

Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles say at 6 you would like the system to trigger an order of 1 case, it will not work. Huge inventory and ordering issues because of this. D- rating with BBB and not even accredited.

Review Source: GetApp
 


September 2017

September 2017

Extremely weak ecommerce platform, problematic support

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Cons

The ecommerce platform is a total joke and is in need of a massive UX overhaul. On top of being a pain to use, it has very few options for themes and plugins, which is a quick way to end up with a website that looks terrible and out of date. There is little to no documentation on most subjects, and what does exist is vague and not very helpful. The store search functionality is full of holes, you will regularly have trouble finding items via search, on top of being an absolute mess. There are many other problems, but the real big one is horribly slow support turnaround, which at times is not even remotely helpful.

Review Source: GetApp
 

Tasnim from Canvas Grill (Pty) Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I was really impressed with the functionality and ease of use of the system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using the software at a time when very few people were using apps to take restaurant orders. It was revolutionary for our market and soon many followed the trend.

Pros

It was a revolutionary tool for us in South Africa when we first started using the system in our restaurant in 2013. It eliminated errors in orders by the waitrons as orders were taken immediately at the table as opposed to the waitron memorising the order and punching it into the system. It also assisted in getting dishes to the patrons much faster as orders went directly to the kitchen with little delay. The stock functionality was also very useful to us.

Cons

Based in South Africa and the exchange rate being extremely volatile at the time, the monthly premium was sometimes quite expensive.

Review Source: Capterra
 

Juan from Cayacoa Golf Club

July 2017

July 2017

Its the best POS I have ever worked with

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Is easy to use and it responds well and fast. It has great reports. For me it's a perfect solution for a small business that needs a POS

Cons

I can't really think of anything negative about this software but I do think it's not that easy to setup custom menus, but it's not that important cause it's something you rarely configure. What I would like it's that it let's you setup your own document number sequence and also more languages and better templates for documents. They are missing out on a big international market because of this, there are countries that have some regulations on the receipt number and also they need to add some specific things to their documents, required by their government.

Review Source: Capterra
 

Constance from Be Unique Grooming Lounge

July 2017

July 2017

Make checking out customers easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software allowed me to run reports which was what I really liked most. So many options for different reporting options.

Cons

Sometimes the checking out process took a little longer than I would have liked but overall I love lightspeed software.

Review Source: Capterra
 

Brett from The New Wheel
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Lightspeed doesn't put their customers first

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Nice user interface. Good features for a shop that does service work. Cloud-based software makes it easy and convenient.

Cons

Our bike shop has been using Lightspeed for 5 years now, first with their Mac based software, and then with their cloud based software (Lightspeed Retail). There are many great things about the software, but on the whole I would not recommend a small business owner to hitch their cart to this company. There are significant bugs, inventory control is a disaster, but worst of all, fundamentally Lightspeed does not care about their customers. What Lightspeed cares about is their roadmap which in most cases doesn't deal with fundemental issues that their customers have been bringing up for years - if you have any doubt on this, look at their "ideas" page where top voted on features and requests have sat dormant for years.

My frustration has boiled over due to an issue with the way their inventory system works, and the way their customer service team has responded to my pleading that they at least give me an ETA on a fix. Here's the backstory: Lightspeed does a very peculiar thing which is that it will auto-add inventory if a product is sold but does not exist in inventory. Not only this, but Lightspeed will auto-check-in inventory off of POs if a product is sold. Now this in and of itself is a disaster as far as accountability is concerned: how is one supposed to track POs when product mysteriously gets checked in! But the worst part is that there is a bug in their system which will auto-check-in product off of POs if product is put into a work order. Doesn't matter if said product is sold or not, it will check-in the product regardless, causing a nightmare scenario where we are trying to figure out what POs have truly been received, and which POs Lightspeed has decided to receive automatically.

I brought this issue up for the first time around 6 months ago, and never got any solid response on a fix. I contacted support in April again. After a lot of back and forth about whether this was a real problem (like I love spending time contacting support) the support tech Derrick agreed that this was an issue. I asked for an ETA. No ETA was available.

I followed up a month later in May. Still no ETA, but Derrick assured me this was a priority, but also assured my significant problem that is causing myself and my staff time and frustration and vigilance and additional systems and workflows to remedy is "an extreme edge case scenario so I'm curious about how it could be causing you significant workflow issues."

So now we are in July. This supposedly "high priority" "extreme edge case" bug is still not fixed. No ETA. No communication. Since we started experiencing this issue Lightspeed has stuck an e-commerce link in the middle of the navigation bar and continued to work on integrating their e-commerece into every other cranny of the software, even if you don't use their e-commerce. They've added a new feature called Analytics which costs additional monthly fees. Their API is still slow and unsupported. Their App marketplace is effectively a Potemkin village of fake apps with no real syncing with the silo that is Lightspeed.

The promises of a cloud based POS are so great, but Lightspeed does not deliver. If you are looking to invest time and energy in a retail POS platform, I would strongly encourage you to look elsewhere. Lightspeed looks very slick on the surface, and it is quite good in many ways, but the underlying company culture does not put their customers first.

Review Source: GetApp
 

Jeremy from The Bling Box Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I wish we would have switched to Lightspeed sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Pros

My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons

I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Review Source: Capterra
 

Caroline from DogTown NY

June 2017

June 2017

Perfect retail operating system for our small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Cons

Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

Review Source: Capterra
 

Brody from Triggers and Bows
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Lightspeed Retail is one of the easiest POS systems that I've ever used!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reports is fairly easy, and it makes overall inventory management easy to use when it's done right. Transactions are smooth and, again, easy to complete.

Pros

I like that the software looks nice and it's very user friendly. Updates are made often to keep things getting better.

Cons

Sometimes there are features that are fairly industry-specific and can't be customized to work more efficiently for a specific industry.

Review Source: Capterra
 
 
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