--- title: "Lightspeed Software Reviews, Demo & Pricing - 2026" description: "Review of Lightspeed Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/retail/lightspeed-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Lightspeed Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/)[Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) # Lightspeed Review Custom quote 1 plan Wondering if Lightspeed is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Lightspeed 3.9 [(160)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) Pricing Pricing available upon request ### About Lightspeed Lightspeed is a dealer management system designed to cater to the organizational and management needs of dealership businesses across various industries, such as powersports, marine, recreational vehicles (RV), trailer, outdoor power equipment (OPE) and golf. The platform includes a communication management system that helps manage customer interactions and engagement and allows businesses to connect with internal teams and customers via a unified portal. The tool also assists with management of sales, service, finance and other business operations. Key features include customer relationship management (CRM), OEM integrations, eSignature, multi-facility visibility, parts and inventory management, sales optimization, centralized scheduling, task automation, RECT reporting, service department enhancements, secure payment processing and data analysis. The parts management component of the solution allows for tracking and ordering of parts, handling of stock replenishments, updating of parts information and optimization of inventory control and wastage. Sales functionalities offered by Lightspeed enable dealerships to optimize new and used vehicle sales by providing tools such as indu... stry benchmarks and performance comparisons. For the service departments, Lightspeed provides tech video functionality, which fosters a trust-building relationship between service personnel and clients. It offers visual proof of required repairs and service recommendations that helps maintain credibility and communication with the clientele. Additionally, teams can ensure compliance with regulatory guidelines and refine their credit process. The solution incorporates a Lightspeed calendar that spans across all dealership departments, enabling directors and staff to manage customer appointments, follow-up communications, technician scheduling, unit delivery and departmental scheduling. This orchestration tool aids in coordination within the dealership environment. The repair event cycle time (RECT) reporting functionality of the platform helps dealerships in tracking and enhancing their service department’s performance. The tool also offers eSignature capabilities, allowing dealerships to send contracts electronically and secure customer signatures remotely. Industry benchmarks have been incorporated within the sales module, providing dealers with insights into their performance relative to the national market and suggesting actionable areas for improvement. The mobile application extension of Lightspeed offers features such as service check-in efficiencies and the ability to communicate service progress via text messages, further streamlining dealership workflows. The platform offers integration with various third-party payment processors such as Worldpay. Do you work for Lightspeed? [Manage this product listing](https://www.g2.com/products/lightspeed-dms/claim_requests/new?auto=true) Wondering if Lightspeed is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Lightspeed User Interface ## Popular Lightspeed Alternatives Main Product Lightspeed 3.9 [(160)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) Ratings Breakdown - 3.61Ease of use - 3.38Value for money - 3.34Customer support - 3.70Functionality Pricing Available upon request Get Price Alternative Product [Storable Marine](https://www.softwareadvice.com/marine/molo-profile/) 4.3 [(57)](https://www.softwareadvice.com/marine/molo-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 4.14Value for money - 4.21Customer support - 4.19Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [BiT DMS](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/) 4.5 [(44)](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.49Value for money - 4.64Customer support - 4.23Functionality Pricing Starting at $270.00 per month Get Price Alternative Product [DealerRock](https://www.softwareadvice.com/marine/dealerrock-profile/) 5.0 [(7)](https://www.softwareadvice.com/marine/dealerrock-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.86Functionality Pricing Starting at $590.00 per month Get Price Alternative Product [DockMaster](https://www.softwareadvice.com/marine/dockmaster-profile/) 3.9 [(18)](https://www.softwareadvice.com/marine/dockmaster-profile/reviews/) Ratings Breakdown - 3.89Ease of use - 3.78Value for money - 4.28Customer support - 3.78Functionality Pricing Starting at $165.00 per month Get Price Alternative Product [StarNapp](https://www.softwareadvice.com/product/504878-StarNapp/) 4.9 [(11)](https://www.softwareadvice.com/product/504878-StarNapp/#reviews) Ratings Breakdown - 4.91Ease of use - 4.91Value for money - 5.0Customer support - 4.82Functionality Pricing Starting at €15.00 per month Get Price ## Lightspeed Pricing and Plans Lightspeed has one plan. Basic is custom-priced. Basic Contact Vendor for Pricing No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Lightspeed pricing compare to alternatives? Explore how Lightspeed's pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Lightspeed3.9[(160)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) | Pricing available upon request | Not available | Not available | 3.4 | | [Storable Marine](https://www.softwareadvice.com/marine/molo-profile/)4.3[(57)](https://www.softwareadvice.com/marine/molo-profile/reviews/) | $299.00 /mo | Not available | Not available | 4.1 | | [BiT DMS](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/)4.5[(44)](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/reviews/) | $270.00 /mo | Not available | Not available | 4.5 | | [DealerRock](https://www.softwareadvice.com/marine/dealerrock-profile/)5.0[(7)](https://www.softwareadvice.com/marine/dealerrock-profile/reviews/) | $590.00 /mo | Available | Not available | 5.0 | | [DockMaster](https://www.softwareadvice.com/marine/dockmaster-profile/)3.9[(18)](https://www.softwareadvice.com/marine/dockmaster-profile/reviews/) | $165.00 /feature/mo | Not available | Not available | 3.8 | Lightspeed3.9[(160)](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) * * * Starting price Pricing available upon request Free trial Not available Free version Not available Value For Money 3.4 - [Storable Marine](https://www.softwareadvice.com/marine/molo-profile/)4.3[(57)](https://www.softwareadvice.com/marine/molo-profile/reviews/) * * * Starting price $299.00 /mo Free trial Not available Free version Not available Value For Money 4.1 - [BiT DMS](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/)4.5[(44)](https://www.softwareadvice.com/auto-dealer/bit-dealership-software-profile/reviews/) * * * Starting price $270.00 /mo Free trial Not available Free version Not available Value For Money 4.5 - [DealerRock](https://www.softwareadvice.com/marine/dealerrock-profile/)5.0[(7)](https://www.softwareadvice.com/marine/dealerrock-profile/reviews/) * * * Starting price $590.00 /mo Free trial Available Free version Not available Value For Money 5.0 - [DockMaster](https://www.softwareadvice.com/marine/dockmaster-profile/)3.9[(18)](https://www.softwareadvice.com/marine/dockmaster-profile/reviews/) * * * Starting price $165.00 /feature/mo Free trial Not available Free version Not available Value For Money 3.8 ## Lightspeed Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Lightspeed Accounting Activity Dashboard Billing & Invoicing Communication Management Compliance Management Contract/License Management Customer Database Customizable Reports Financial Management Inventory Management Mobile Access Parts Management Point of Sale (POS) Real-Time Updates Reporting & Statistics Scheduling Storage Management Third-Party Integrations Work Order Management ## Lightspeed User Reviews ## Lightspeed customer ratings - Overall rating: 3.9/5 - Total reviews: 160 ### Rating distribution - 5 stars: 50 reviews (31%) - 4 stars: 66 reviews (41%) - 3 stars: 28 reviews (18%) - 2 stars: 7 reviews (4%) - 1 star: 9 reviews (6%) ### Secondary ratings - Ease of use: 3.6/5 - Value for money: 3.4/5 - Customer support: 3.3/5 - Functionality: 3.7/5 --- ### Review of Lightspeed - Overall rating: 5/5 - Reviewer: wanda m. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A suggestion would be to send a representative when a new company goes live with the accounting program or hold an in house school in the state the customers are located. EX. as a dealer for your product we would be contacted the date, time and location of your school. Therefore we could send an employee. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the system knows more than we do!!lol excellent system for parts, labor, sales, etc #### Cons in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service #### Reasons for choosing Lightspeed WE ALREADY HAD LIGHTSPEED FAMILIARITY WITH PARTS We really need this software to integrate with vermeer and massey ferguson pricebooks #### Reasons for switching to Lightspeed thought we needed accounting and parts in one software system. --- ### Best Software for our Powersports Department!! - Overall rating: 5/5 - Reviewer: Brittany K. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love these easiness of the accounting side of Lightspeed. It has been a game changer in timely processing. #### Cons It looks like it was made in the 1990's. #### Reasons for switching to Lightspeed Lightspeed is actually for Powersports, where as Dealertrack was not. --- ### Not a great first experience with an integrated GL - Overall rating: 3/5 - Reviewer: Evelyn K. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is our first foray into a fully integrated accounting system, and it was a very dismal introduction. Much of our administrative frustration stems from the poor training and, admittedly, our staff not making much of an effort to learn and do their jobs properly. Maybe Lightspeed functions as well as any other system but, as you read above, there are many "features" that don't function as we would like them to. Having said that, we are 3 years into this software and are managing to make it work for us. I don't anticipate that we will be trying to make any changes in the near future. We made the switch in 2018 and we administrators refuse to live through another year like that. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Finalizing boat sales and payables is easy, and I like that we (selected staff) can reverse things, but getting to the point of finalizing can be challenging. It's nice using the bar codes for parts invoices, which is a feature we never had before. There are probably other features in the software that would make our lives easier, but we don't have time to play around with the system to figure things out for ourselves and our initial training was not great. #### Cons Initial set-up and training were horrible; My chart of accounts was shuffled and accounts were added up incorrectly; we were supposed to have a trainer on site for a week and I believe he was here for 2.5 days. Nowhere near enough time to train a dozen staff in several departments; Lightspeed was supposed to be set up for Canadian customers, but there was no concept of how Canadian taxation works; Can't get rid of $0 packing slips (warranty parts receiving); Can't post a negative "cheque" (ie vendor refund) in payables or a credit refund against a charge card; When posting vendor invoices or parts packing slips into invoices, the date won't carry over but the freight amount does. Very seldom will you ever have the same freight charge on different invoices. We find this very frustrating; You can't use letters in reference / document numbers; The "distribution" category carries across invoices, even when you've changed the vendor; Poor descriptions in some reports. eg "Refunded by company cheque" in the bank reconciliation - would like to see customer name or cheque number; Documents often locked even when the user is no longer in them; We would like the sales category to show on parts invoices and repair orders; We are ending up with several duplicate major units because you can't import a trade into MU from customer units. We have several boats that have been sold and traded back in multiple times, but we have to create a new MU every time; ..... #### Reasons for switching to Lightspeed Our general manager "fell" for a sales pitch while at a dealer meeting. He liked the idea of "live" reporting for each department. That has turned out to be an unrealistic expectation in our case. #### Vendor response Hi Evelyn, Thank you for providing feedback on why you no longer use Lightspeed for your business, any feedback we get is used to improve features and user experience to help businesses like yours succeed. We will certainly take your remarks to heart as potential ways to improve our systems. We apologize that your experience with Lightspeed has failed to meet expectations. Thank you so much for your patience as you used our products. Lightspeed Replied October 2021 --- ### Overall a Better Software - Overall rating: 4/5 - Reviewer: Jackie S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A more clear picture of the business functionality as a whole. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How this software connects all of the departments throughout all levels of the business. Sometimes it can seem like too much, but I think overall it is more beneficial to the company to have the software work this way. #### Cons Too many different ways to achieve the same result. I often just want the best, quickest, easiest way to achieve something - instead I am told you could do it this way or that way. To me that is not helpful and can lead to errors and confusion. #### Reasons for switching to Lightspeed The accounting features of Wallace never worked properly for our company & we were never able to get resolve for many of the errors that their system was having. Customer service was non-existent at times. #### Vendor response Hi Jackie, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied October 2021 --- ### LightspeedEvo Review - Overall rating: 5/5 - Reviewer: Courtney H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's a good product. Pricey, but it definitely gets the job done and it's better then any other software out there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy it is to prep the deal, print documents. #### Cons I don't like the menu sell functionality. I don't like how parts and accessories have to be tied to the vin. Same thing with labor. It makes it extra work if a customer backs out of an accessory. #### Reasons for switching to Lightspeed Functionality. BrainStorm was very difficult to use and very blah. #### Vendor response Hi Courtney, Thank you for taking the time to review Lightspeed. We appreciate your continued support! Thanks! Lightspeed Replied January 2022 --- ### lightspeed - Overall rating: 2/5 - Reviewer: Tim E. - Verified reviewer: Yes - Industry: Maritime - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Since we have gotten the software we have always felt like it was either difficult to use or that we were not properly trained. We searched out any classes and even offered to fly somewhere for someone to properly train us to no avail. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It has managed our parts department better than the previous software we used #### Cons Even with fast internet and new computers there is often a delay when hitting buttons. There are known bugs in the system that we have been told that Lightspeed is aware of them but will not fix them. Ease of use in sales module is poor. Lack of training on the system after it was set up. Apple phone and ipad app inadequate, #### Reasons for choosing Lightspeed We had used NXT before #### Reasons for switching to Lightspeed it managed our parts department better than the previous software. Parts and sales tied into eachother. #### Vendor response Hi Tim, Thank you for taking the time to provide feedback with your experience with Lightspeed. We will use your points about training and ease of use are areas of improvement to help improve overall user experience. Thank you, Lightspeed Replied October 2021 --- ### Lightspeed Feedback - Overall rating: 4/5 - Reviewer: Damin Z. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The software is very comprehensive and fully integrated for all departments in our business. #### Cons Lightspeed is very slow at making user recommended enhancements. #### Reasons for choosing Lightspeed More comprehensive and preferred the acounting integration. #### Vendor response Hi Damin, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Lightspeed Replied November 2021 --- ### CDK Lightspeed EVO - Overall rating: 4/5 - Reviewer: Larry Cunningham C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good with some limitations and necessary work arounds #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Overall integration of accounting with the different modules. #### Cons Not being able to filter data on screens without building and running a special report. This applies to Sales, Pars and Service modules #### Reasons for choosing Lightspeed Cost and Reviews #### Reasons for switching to Lightspeed Too many software systems being used to run the business --- ### DO NOT BUY not worth the money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered worst product I have ever had to use. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros not much its a joke. you can easily see that people that dont have to use it in the day to day created it. #### Cons I could write a book on how bad this software is but here are the big things1-not user friendly at all has no basic info readly to go for the user. 2- customer support is non existent (which sucks because every upgarde loses more and more of the stuff you need)3- way to expensive for all the headaches it causes in the day to day and reporting. #### Reasons for choosing Lightspeed because we had light speed but then they made us upgarde and worst decision managment had made. --- ### lightspeed is a great erp for dealerships - Overall rating: 5/5 - Reviewer: Thomas B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Solid and almost unbreakable. Definitely something that will work without fail #### Cons Not easily customizable. Only does what it's designed to do. --- Showing 1 - 10 of 160 Reviews [See All Reviews](https://www.softwareadvice.com/product/420866-Lightspeed/reviews/) ## Lightspeed Popular Comparisons [Storable Marine vs Lightspeed](https://www.softwareadvice.com/compare/326040-molo/vs/420866-Lightspeed/)[BiT DMS vs Lightspeed](https://www.softwareadvice.com/compare/419619-bit-dealership-software/vs/420866-Lightspeed/) [Compare All Alternatives](https://www.softwareadvice.com/product/420866-Lightspeed/alternatives/) ## Other Top Recommended CRM Software [Rolldog](https://www.softwareadvice.com/marketing/rolldog-complete-profile/) **4.9** (33) Recently recommended **58** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **56** times [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (256) Recently recommended **55** times [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) **4.7** (154) Recently recommended **51** times Stuck Between Options? 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