--- title: "Lightspeed Restaurant Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lightspeed Restaurant. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lightspeed Restaurant is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Lightspeed Restaurant](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/) / Lightspeed Restaurant Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/alternatives/) # Lightspeed Restaurant User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 216 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 135 reviews (63%) - 4 stars: 51 reviews (24%) - 3 stars: 15 reviews (7%) - 2 stars: 7 reviews (3%) - 1 star: 8 reviews (4%) ### Most mentioned pros - Ultimately, it is a robust professional tool that offers a noticeable upgrade in speed over entry-level POS system, though it currently lacks the intuitive "plug-and-play" simplicity found in other competitors. - We're hopeful that as we continue to optimize our configuration and as the platform rolls out updates, it will fully meet our operational needs. - The process of building menu's from individual items once you get used to it is much better than our previous system. ### Most mentioned cons - Limited Customization: Rigid menu design, limited options for ticket settings result in wasting a lot of paper and poor formatting for ticketing. - The user side for POS is fine, but the back office and management is not great; it is difficult and without room to customize it. - Receipts from credit card transactions have a lot of unnecessary information which leave them confusing to the customer. ## Lightspeed Restaurant customer reviews Showing reviews 1-25 of 216 (page 1). ### Best POS I've used - Overall rating: 5/5 - Reviewer: Ondrej V. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production #### Cons API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though. --- ### Choose Lightspeed! - Overall rating: 4/5 - Reviewer: Malcolm K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software. #### Cons First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time. #### Reasons for choosing Lightspeed Restaurant Lightspeed being Ipad based was the first consideration which eliminated some. Then online reputation, customer service, and sales process were taken into account. And, as a publicly traded company, the Lightspeed stock at the time of purchase was in the news and it was at the start of it's rise. At this writing, it is almost triple that price. --- ### How Lightspeed will help improve your business. - Overall rating: 5/5 - Reviewer: Assad K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I signed up with Lightspeed back in Nov 2016 and I have never looked back. Lightspeed gives me accuracy and analysis. Through Lightspeed's data I was able to save costs through employee shrinkage. Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They are accuracy and analysis. With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs. #### Cons There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed. --- ### !!SMALL BUSINESS WARNING!! NOT FAIR - Overall rating: 4/5 - Reviewer: VAUGHN A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered !!WARNING!!! THIS COMPANY IS NOT FAIR! They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it. I have not worked for or worked with a company that does not work fairly with their customers. I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software is comprehensive. Many add-ons are available at high costs. #### Cons It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough. #### Reasons for choosing Lightspeed Restaurant It was Canadian. It seemed like the best option at the time but of course the will sell you on anything upfront. !!MAKE SURE YOU CHOOSE A COMPANY THAT IS FAIR TO YOUR BUSINESS!! LIGHTSPEED IS A BAD POS BUSINESS PARTNER #### Reasons for switching to Lightspeed Restaurant At the time, NOBLY promised us Quickbooks integration (failed as it was not available in Canada yet) and they moved us to a Beta back end office which didn't work well at all. #### Vendor response Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS Replied May 2020 --- ### Lightspeed POS for Restaurant - Overall rating: 5/5 - Reviewer: Joe K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry. #### Cons Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times. #### Reasons for choosing Lightspeed Restaurant Better reviews and integration with their loyalty program #### Reasons for switching to Lightspeed Restaurant Spotting connectivity, card reader wouldn't work. --- ### Makes Perfect Sense! - Overall rating: 5/5 - Reviewer: SHELLEY B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to customize according to our needs. We utilize many of the components and are constantly learning. #### Cons Sometimes we have recommendations and submit them. #### Reasons for choosing Lightspeed Restaurant We chose LS for their willingness to assist us in determining if they were a good fit, their service and their price point. #### Reasons for switching to Lightspeed Restaurant Our program was old and not very useful to us anymore. We had grown exponentially. --- ### Fantastic POS - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lightspeed is very reliable, easy to program good functionality. In 3 years our POS has not crashed or stalled. Customer support is remarkable. The team is knowledgeable and professional. My questions are answered the same day. #### Cons Most of the reporting is very good. I would like more one page style reports, for example all servers that worked yesterday lists total sales, category sales, average check. I can get this information but each server is listed separately so analysis is time consuming. #### Reasons for choosing Lightspeed Restaurant During the demo I felt Lightspeed had more features that would be beneficial to our restaurant. #### Reasons for switching to Lightspeed Restaurant Lightspeed would be simpler and had great customer support. --- ### Lightspeed at the speed of light! - Overall rating: 5/5 - Reviewer: Toby V. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business. #### Cons It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense. #### Reasons for choosing Lightspeed Restaurant It had all the functionality that we needed and the pricing was good and the support is phenomenal! #### Reasons for switching to Lightspeed Restaurant Square was not robust enough and their pricing for multiple order entry ipads was too high. --- ### Would (and have) recommeded - Overall rating: 5/5 - Reviewer: SARAH T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered With thoughtful planning and set up, we have seen a lot of value from the on-board features. We run a loyalty program using just the basic features of the POS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The setup took time, but with good planning, we are able to get a lot of value out of the back-end reporting without the add-on module. #### Cons I wish our Chase payment system could be integrated. #### Reasons for choosing Lightspeed Restaurant In the end, Lightspeed did not offer full integration with Chase, but came to the table with an offer on hardware that made it more attractive. #### Reasons for switching to Lightspeed Restaurant The previous system did not provide robust enough reporting and did not function when there was an interruption in the internet connection. --- ### Great Product - Overall rating: 5/5 - Reviewer: Richard M. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time. #### Cons Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue. --- ### Lightspeed for hospitality - Overall rating: 4/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Perfect for hospitality and great for pulling reports #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Fast integrarion and accurate reporting for stocked products #### Cons Sometimes it can take awhile to get a response from support --- ### Lightspeed is an excellent partner to us - Overall rating: 5/5 - Reviewer: Marchelle K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding. #### Cons Actually we are very satisfied with the services that we are receiving from Lightspeed. #### Reasons for choosing Lightspeed Restaurant Lightspeed program frankly was the easiest of the programs we demo' d They also had an excellent feature not found in the other programs we tried. They offer the option to have hundreds of individual accounts that helps us keep track of the amount spent by each of our customers. By far the best product we found for this application. --- ### Go with something else! - Overall rating: 2/5 - Reviewer: Kesha B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If it was up to me, I would cancel our contract. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Fairly easy to set up for basic items. Not much else is easy with this. #### Cons Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays. #### Reasons for switching to Lightspeed Restaurant New owners want something to integrate with the golf course. #### Vendor response Hi Kesha, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce Replied May 2022 --- ### User friendly! - Overall rating: 5/5 - Reviewer: Andrea M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Overall, it is a good experience. The customer service is suitable and helpful. The system itself is easy to figure out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most like the "easiness" it has on the eye. For service, the floor plans, menus, and payment buttons are all easy to see and use. Makes for a faster and more efficient service every night. The reporting is in-depth and also easy to find/consume. The reports are visual and make it easy to "at-a'glance" understand how the service is performing. #### Cons The difficult components were in the initial set up of the floor plans for us. In order to make our floor plans look professional and aseptically pleasing we had to reach out to an outsourced consultant for aid in designing. Also, we integrated Lightspeed with our PMS (for our hotel) so that guests could seamlessly add products from the bar to their hotel reservations. This set up process was early in the stages for both companies - it may be more figured out - but the process took many months. Back and forth conversations with both companies. We are successfully using it though as of now - and the systems are interfacing seamlessly. #### Reasons for switching to Lightspeed Restaurant We wanted the PMS and POS to interface. --- ### Horrendous POS System. - Overall rating: 1/5 - Reviewer: Jimmy P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options. #### Cons Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order! --- ### Disgracefull - Overall rating: 3/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience is disgracefully! There call center is in a third world country with poor phone lines and roosters crowing in the background! They only answer during the day, not when needed after hours. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Its hard to offer what is good when things are so bad! This system is designed by computer people who believe all their customers are as computer knowledgeable as they are. When they dont answer their phones its hard to give anything positive! #### Cons The Customer Service is Diabolical! I lost sales due to big glitch in the system! No one answers the phone, even at 6.30pm. They only deal with you through text!! This takes 10 times longer than is required. They are quick to take your money but offer pathetic after sales service! #### Reasons for choosing Lightspeed Restaurant It was suggested. --- ### Best POS we had in 17 years of operation! - Overall rating: 5/5 - Reviewer: Nadine T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to make change on our menu, easy to change the price, a really helpfull tool in our daily operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to learn, easy to use, easy to make changes in the back office, simple. #### Cons The void that are made during a shift dont appear on the reading. #### Reasons for choosing Lightspeed Restaurant Price, easier to understand the functionnality, easier to make changes #### Reasons for switching to Lightspeed Restaurant 4 years ago --- ### Highly adaptable and intuitive POS - Overall rating: 5/5 - Reviewer: Evan J. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with. The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use. Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of alteration and basic use for staff #### Cons The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting. --- ### great service - Overall rating: 5/5 - Reviewer: Ryan L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros lightspeed has been wonderful to work with. easily update and change menu its at the Chilliwack airport restaurant. customer service is always easy to deal with #### Cons needs to have easier ways to upgrade equipment, --- ### Kounta customer review - Overall rating: 3/5 - Reviewer: Lloyd S. - Product usage: Used unspecified for unspecified - Reviewed: February 2015 - Review source details: This review was submitted organically. No incentive was offered Product is good but not all encompassing. We need to be able to amend previously finalised takings if changes or errors are made. This has been communicated to Kounta and apparently will be looked at and hopefully rectified in a further release?? The price schedules are limited and not really applicable for my size organisation. I would like to have 2 x POS devices however paying more than $50 per month would lead me to making the once of purchase for a non-cloud customised POS system. The fact you need to add a new register to have an additional device seems ludicrous to me and I would beleive would limit your customer base. What about all the cafes out there that want one register but multiple devices to take orders. Sorry to be critical but it appears to be a mechansim of revenue raising, albeit you could get the same results from just growing your customer base by having a more universal and cost effective product. I'd suggest you could come up with some alternate pricing schedules where adding an additional device for $10 per device per month versus a whole register would add value to your product. I'd happily pay $60 per month to have one register and two devices to take orders to that register. Maybe I'm missing some sort of constraint hindering you from enabling multiple devices on the one register however in this day and age I would have thought it would be easy. Food for thought, I won't be increasing my subscription but rather work around this limitation. Again, I'm not trying to be critical but what I get for $50 per month from Xero for a cloud based accounting software versus what I currently receive from Kounta for $50 is a month, the difference in value us astounding. The reason for an overall rating of 3 stars primarily relates to your pricing schedule. Don't hesitate to contact me if you wish to clarify any of this feedback. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Hi Lloyd The honesty is appreciated and good to get feedback on how our pricing scales for small business, we'll have our team get in touch to discuss how you and your client can get more value from Kounta to help balance out the equation. Replied February 2015 --- ### User friendly and great customer service - Overall rating: 5/5 - Reviewer: Jaime M. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using Lightspeed at our Marina/Restaurant/Bar for 3 years now and have nothing but good things to say about it. The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on. Very simple when it comes to changing prices or adding new products. We are very happy we went with Lightspeed at Marina Knowlton! #### Cons I'm not a very "techie" person so there have been some issues that have come up (that would have come up with any POS) that I wasn't able to figure out on my own. But any time we have called customer service for support they have helped fix the problem. So in the end, not really a con! --- ### Great product and good support - Overall rating: 5/5 - Reviewer: Emmanuel G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered great experience, ease of product use, and good support along with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Makes managing reservations very easy. d #### Cons needs to have an integrated widget for websites not supported by their software. or a link where clients can book a reservation. --- ### LightSpeed Success - Overall rating: 5/5 - Reviewer: Kim H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered LightSpeed support is superior to all other product support I am getting both from a business standpoint as well as personal. Their response is quick and understandable. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use backed up by professional support. Conversion and training was excellent. #### Cons Consignment reporting requires a couple extra steps from my previous product. #### Reasons for switching to Lightspeed Restaurant End of life for previous product. --- ### Best on the market - Overall rating: 5/5 - Reviewer: Alexandra D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Anytime an issue or a question rise up, the team is super helpful and quick to solve it ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best POS system on the market. Period ! The customer service and dummy proof system makes everythiong easy, plus accounting is directly linked. Amazing time saver ! #### Cons When you set up your floor plan there is not a lot of choices in terms of ''decoration'' to help new memebers of the team visualise the better.... But truly, that's being a little bit over the top... #### Reasons for switching to Lightspeed Restaurant Too old, worst customer service ever, super pricey, super complicated. --- ### First Advanced Software - Overall rating: 5/5 - Reviewer: Kumaresan M. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered We need better support system in the week end. We need a app to view from the menu. We will have to use browser to login into restaurant manager. As a owner, we need to simple app to check the sales summary for each location in the app. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use with many features. We have been using this software since the inception. We are happy with software. #### Cons There are few limitations to use it but it's getting fixed one by one. We have only POS system. We are looking complete solutions for the restaurant to track the sales and expenses. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/lightspeed-restaurant-profile/reviews/?page=2) --- Lightspeed Restaurant Reviews, Pros and Cons - 2026 Software Advice