The newest POS offering from Lightspeed, aptly named Lightspeed Restaurant, delivers the same interface found in their flagship product for retail stores. Since it’s cloud-based, management can create schedules and track labor, build menus and monitor sales reports from anywhere. It links communication between the the kitchen, wait and host staff in real-time.
Lightspeed Restaurant is extremely customizable. Users can build menus online that are complete with photos and descriptions. Order items have a “show & tell” feature that displays those images and details. Users can incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product.
Each customer can be assigned to their own seat; staff can merge or move tables on the fly, even in the middle of a shift. The Quick Service module is accessible from the floor view, but they also have a separate portal dedicated to takeout and delivery service. While the management portion of the software works in any Web browser, the POS and order-taking aspects themselves are exclusively on iOS—meaning iPads, iPhones and iPods touch.
Unlimited staff accounts are available, and each user is able to use their preferred language. The software is highly versatile, and can be tailored as a solution for a number of verticals in the food and beverage industry. Full service restaurants, bars and lounges can take advantage of features like floor management, customer-tracking and multiple users. Bakeries, coffee shops, food windows will benefit from the Quick Service terminal.
Clif from Gakona Lodge
Specialty: Other specialty retailer
Employees number: 2-10 employees
Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".
I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The second order amounted to roughly $2100 in hardware and $2500 in software. The refund that they are supposedly giving me for absolutely no services rendered is around $1500. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.
I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.
Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.
Marcus from ultimatetoolandsafety
Specialty: Electronics & appliances
Employees number: 11-50 employees
System is very easy to move through. Searching inventory numbers and counts easy to get to and find.
There are a lot of features that are needed that do not exist in light speed. Such as..... You cannot create a true backorder which makes orders very difficult to keep up with at times. There are a lot more problems that need to be worked out
Eduardo from G.E.& C.
Employees number: 2-10 employees
Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business.
The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job!
It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it.
Keep focusing on customer satisfaction with delivering awesome products with an awesome support team!
Alexandra from La Orilla
This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!
I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!
There isn't a better option if you are looking for affordable and easy to use software! Great product.
Alex from Restaurant Chongo Burrito
Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.
Customer support is always helpful, patient and courteous.
Could have preferred initial training to be done in person rather than remotely.
Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues
Cheaper than most other PoS in Canada with a ton more features, way more user-friendly and modern (vs. Maitre D for example)
Mathieu from Sip Cafe
The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.
There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.
Support is everything. Ease of training staff on how to use is also important.
Scott from Ezell's Southern Food Express
The best thing about Lightspeed is their support team. I have never worked along side a better team of people. They really care about their product and their customers. It is a very user friendly system to use and troubleshoot. For a company that is so new to the U.S., they are making a great impression!
It has been a privilege working with Lightspeed. As they are very new to North America, they do have some crystal set backs but they are quick in settling in.
Just keep digging to make every detail perfect. Create more contacts on your side so that you can be compatible with more recognized companies in the U.S.
Rami from Union Française
Specialty: Bar / nightclub
We really love the system. We Started using lightspeed few months ago. The monthly report helped us to maximise our accounting system and to control our inventories. We love lightspeed. The team is just fantastic ! I would recommend lightspeed to all companies.
Make the inconnes clearer and understandable. A written guide or a short video, would help all employees to use the system in few seconds.
If someone needs to evaluate the software, this person should definitely use the free trial version of the app.
Annelies from Galerie Ganache
Specialty: Antiques / art
It is so easy to work with. The day/monthly reports are very nice. You can check how your company is doing at any time. The layout is pleasant. You can well organize all your products in deferent categories. You don't have to count, the software is working with you even when you have to split a bill. It is so easy that if I hire a new job-student with little explanation, she/he can work with it.
When the system stops functioning, you cannot pay or give a bill. Luckily, this doesn't happen much.
If somebody will evaluate the software they should just use it. You will find out after even 1 day that you know the system already.