Lightspeed Restaurant Software


 

Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app.

Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports.

Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.

 

Lightspeed Restaurant - Mobile point of sale
 
  • Lightspeed Restaurant - Mobile point of sale
    Mobile point of sale
  • Lightspeed Restaurant - Table management
    Table management
  • Lightspeed Restaurant - Advanced reporting
    Advanced reporting
  • Lightspeed Restaurant - Kitchen display system
    Kitchen display system
  • Lightspeed Restaurant - Self-order menu
    Self-order menu
  • Lightspeed Restaurant - Multiple devices
    Multiple devices
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

20 Reviews of Lightspeed Restaurant

Showing 1-20 of 20

 

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Dan from Solon Bicycle
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Outstanding POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well worth the money and much less expensive than most other systems.

Pros

Super simple to use. Easy to customize. Work remotely from anywhere! More features than systems that cost twice as much.

Cons

Web-based, so occasional glitches with poor connections. Frequent updates from company slow system down at times.

Review Source
 
 

Leigh from Hive Cafe
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Cons

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

Review Source
 
 

Riccardo from SITE
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Great iPad based POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great iPad based system for restaurants, very easy to use and easy to setup
it can work with existing printers, etc

Cons

Quite expensive as they charge monthly and the support isn't the greatest, I think they have one person running support for all of Canada

Review Source
 
 

Garlock from Dr. Jordan Garlock
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Lightspeed restaurant software review.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee.

Cons

Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l

Review Source
 
 

Jordan from Paddy's Barbecue & Brewery
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Easy to use and intuitive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Programming was very simple, the support from Lightspeed was perfect. Training staff in the use was easy, being touch base on an ipad is ideal for the younger generation of restaurant staff.

Cons

Some of the back-end reporting needs a tweak for us, for instance, open priced items are treated as a separate sale, not tallied in total, but overall, no serious cons.

Review Source
 
 

Valérie from Club Lespri
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Just WOW!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The support and training is fabulous!

Pros

We can do everything we want. Simple, friendly user, beautiful! My servers and barmaid are in love with this software! Support and training is very great and helpful.

Cons

The config was more difficult because there is a lot of contents. But once it's done and understood, it's easy.

Review Source
 
 

Pascal from Le Cheese
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Light speed for restaurant

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Cons

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

Review Source
 
 

Rana from Lebanese Fusion Eatery and Habebe's Banquet Hall
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Absolutely beneficial software and amazing customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Recommend this product and company to all business!

Pros

How easy it is to use and train staff to use it. The fact that customer service is available all the time.

Review Source
 
 

Rob from Péché Restraunt
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great system great support great company
Any problems we have had have been addresses and all to our satisfaction

Pros

Stable uses Apple network. Very stable
Price very moderately price with loads of features
Equipment using Apple products cannot get better

Cons

Some ticket layout problems. But fix things monthly
Need a router with a 3G back up Incase the internet goes down

Review Source
 
 

Terry from Malpeque Oyster barn
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Treated like a 5 year old when trying to trouble shoot issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Getting the printers to connect. The system has a lot of hidden features that we weren’t made aware of

Pros

Quickness eased for staff to use. Great tracking of products .time savings for staff members clearer orders for the kitchen

Review Source
 
 

Assad from Centrale Bergham West Island
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lightspeed has helped to reduce costs and save time for my business.

Pros

Lightspeed has been great for my restaurant (Centrale Bergham West Island).

They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.

You can't find a better POS on the market.

Review Source
 
 

Clif from Gakona Lodge
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Not interested in much other than sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped".

I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

 
 

Marcus from ultimatetoolandsafety
Specialty: Electronics & appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

While some advantages to system, for most part needs a lot of work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

System is very easy to move through. Searching inventory numbers and counts easy to get to and find.

Cons

There are a lot of features that are needed that do not exist in light speed. Such as..... You cannot create a true backorder which makes orders very difficult to keep up with at times. There are a lot more problems that need to be worked out

 
 

Eduardo from G.E.& C.
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

User-frinedly software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business.

Pros

The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job!

Cons

It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it.

Advice to Others

Keep focusing on customer satisfaction with delivering awesome products with an awesome support team!

 
 

Alexandra from La Orilla
Specialty: Restaurant

January 2016

January 2016

Great Product for Seasonal Restaurants!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

Likes Least

I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

Recommendations

There isn't a better option if you are looking for affordable and easy to use software! Great product.

 
 

Alex from Restaurant Chongo Burrito
Specialty: Restaurant

January 2016

January 2016

New PoS user purchased LightSpeed

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.
Customer support is always helpful, patient and courteous.

Likes Least

Could have preferred initial training to be done in person rather than remotely.
Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

Recommendations

Cheaper than most other PoS in Canada with a ton more features, way more user-friendly and modern (vs. Maitre D for example)

 
 

Mathieu from Sip Cafe
Specialty: Restaurant

January 2016

January 2016

User for 6 months with two stations and in house server

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.

Likes Least

There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.

Recommendations

Support is everything. Ease of training staff on how to use is also important.

 
 

Scott from Ezell's Southern Food Express
Specialty: Restaurant

October 2015

October 2015

We love you Lightspeed! -Ezell's Express

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Lightspeed is their support team. I have never worked along side a better team of people. They really care about their product and their customers. It is a very user friendly system to use and troubleshoot. For a company that is so new to the U.S., they are making a great impression!

Likes Least

It has been a privilege working with Lightspeed. As they are very new to North America, they do have some crystal set backs but they are quick in settling in.

Recommendations

Just keep digging to make every detail perfect. Create more contacts on your side so that you can be compatible with more recognized companies in the U.S.

 
 

Rami from Union Française
Specialty: Bar / nightclub

October 2015

October 2015

With lightspeed you can take it easy !

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

We really love the system. We Started using lightspeed few months ago. The monthly report helped us to maximise our accounting system and to control our inventories. We love lightspeed. The team is just fantastic ! I would recommend lightspeed to all companies.

Likes Least

Make the inconnes clearer and understandable. A written guide or a short video, would help all employees to use the system in few seconds.

Recommendations

If someone needs to evaluate the software, this person should definitely use the free trial version of the app.

 
 

Annelies from Galerie Ganache
Specialty: Antiques / art

March 2015

March 2015

Lightspeed makes your life easy!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It is so easy to work with. The day/monthly reports are very nice. You can check how your company is doing at any time. The layout is pleasant. You can well organize all your products in deferent categories. You don't have to count, the software is working with you even when you have to split a bill. It is so easy that if I hire a new job-student with little explanation, she/he can work with it.

Likes Least

When the system stops functioning, you cannot pay or give a bill. Luckily, this doesn't happen much.

Recommendations

If somebody will evaluate the software they should just use it. You will find out after even 1 day that you know the system already.