Lightspeed Restaurant Software


22 reviews(4.5/5)
22 reviews(4.5/5)

Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app.

Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports.

Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

22 Reviews of Lightspeed Restaurant

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  • Pascal from Le Cheese

    Specialty: Restaurant

    Number of employees: 11-50 employees

    September 2018

    Affordable and reliable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Been reliable part of our business for over 4 years now.

    Pros

    Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

    Cons

    Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

    This review was submitted organically. No incentive was offered
    Review Source
  • Eric from Highway 93 RV

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    August 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I was hesitant at first. Everybody makes their claims and I have spent a lot of money POS's that don't deliver and Lightspeed Delivers.

    Pros

    So far I like everything about Lightspeed Retail. I have not found any major issues that would be a deal breaker.

    Cons

    The label printing is not what I am used to using. But It still works fine. It works for what I need it do and realizing I was just used to something else.

    This review was submitted organically. No incentive was offered
    Review Source
  • Dan from Solon Bicycle

    Specialty: Sporting goods

    Number of employees: 2-10 employees

    June 2018

    Outstanding POS system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well worth the money and much less expensive than most other systems.

    Pros

    Super simple to use. Easy to customize. Work remotely from anywhere! More features than systems that cost twice as much.

    Cons

    Web-based, so occasional glitches with poor connections. Frequent updates from company slow system down at times.

    This review was submitted organically. No incentive was offered
    Review Source
  • Leigh from Hive Cafe

    Specialty: Restaurant

    Number of employees: 11-50 employees

    April 2018

    Very user friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

    Cons

    Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

    This review was submitted organically. No incentive was offered
    Review Source
  • Riccardo from SITE

    Specialty: Restaurant

    Number of employees: 11-50 employees

    February 2018

    Great iPad based POS System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great iPad based system for restaurants, very easy to use and easy to setup
    it can work with existing printers, etc

    Cons

    Quite expensive as they charge monthly and the support isn't the greatest, I think they have one person running support for all of Canada

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Garlock from Dr. Jordan Garlock

    Specialty: Restaurant

    Number of employees: 11-50 employees

    February 2018

    Lightspeed restaurant software review.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee.

    Cons

    Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jordan from Paddy's Barbecue & Brewery

    Specialty: Restaurant

    Number of employees: 2-10 employees

    January 2018

    Easy to use and intuitive software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Programming was very simple, the support from Lightspeed was perfect. Training staff in the use was easy, being touch base on an ipad is ideal for the younger generation of restaurant staff.

    Cons

    Some of the back-end reporting needs a tweak for us, for instance, open priced items are treated as a separate sale, not tallied in total, but overall, no serious cons.

    This review was submitted organically. No incentive was offered
    Review Source
  • Valérie from Club Lespri

    Specialty: Restaurant

    Number of employees: 51-200 employees

    December 2017

    Just WOW!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support and training is fabulous!

    Pros

    We can do everything we want. Simple, friendly user, beautiful! My servers and barmaid are in love with this software! Support and training is very great and helpful.

    Cons

    The config was more difficult because there is a lot of contents. But once it's done and understood, it's easy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pascal from Le Cheese

    Specialty: Restaurant

    Number of employees: 2-10 employees

    November 2017

    Light speed for restaurant

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

    Cons

    Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rana from Lebanese Fusion Eatery and Habebe's Banquet Hall

    Specialty: Restaurant

    Number of employees: 2-10 employees

    November 2017

    Absolutely beneficial software and amazing customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Recommend this product and company to all business!

    Pros

    How easy it is to use and train staff to use it. The fact that customer service is available all the time.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rob from Péché Restraunt

    Specialty: Restaurant

    Number of employees: 11-50 employees

    October 2017

    Great system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great system great support great company Any problems we have had have been addresses and all to our satisfaction

    Pros

    Stable uses Apple network. Very stable
    Price very moderately price with loads of features
    Equipment using Apple products cannot get better

    Cons

    Some ticket layout problems. But fix things monthly
    Need a router with a 3G back up Incase the internet goes down

    This review was submitted organically. No incentive was offered
    Review Source
  • Terry from Malpeque Oyster barn

    Specialty: Restaurant

    Number of employees: 11-50 employees

    October 2017

    Treated like a 5 year old when trying to trouble shoot issues

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Getting the printers to connect. The system has a lot of hidden features that we weren’t made aware of

    Pros

    Quickness eased for staff to use. Great tracking of products .time savings for staff members clearer orders for the kitchen

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Assad from Centrale Bergham West Island

    Specialty: Restaurant

    Number of employees: 11-50 employees

    October 2017

    Great POS system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lightspeed has helped to reduce costs and save time for my business.

    Pros

    Lightspeed has been great for my restaurant (Centrale Bergham West Island).

    They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.

    You can't find a better POS on the market.

    This review was submitted organically. No incentive was offered
    Review Source
  • Clif from Gakona Lodge

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    July 2017

    Not interested in much other than sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice. I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

    Pros

    I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

    Cons

    Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
    Sales Team - Arrogant and dishonest
    Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
    Management - No concern for clientele.

  • Marcus from ultimatetoolandsafety

    Specialty: Electronics & appliances

    Number of employees: 11-50 employees

    April 2017

    While some advantages to system, for most part needs a lot of work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    System is very easy to move through. Searching inventory numbers and counts easy to get to and find.

    Cons

    There are a lot of features that are needed that do not exist in light speed. Such as..... You cannot create a true backorder which makes orders very difficult to keep up with at times. There are a lot more problems that need to be worked out

  • Eduardo from G.E.& C.

    Specialty: Restaurant

    Number of employees: 2-10 employees

    October 2016

    User-frinedly software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business.

    Pros

    The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job!

    Cons

    It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it.

  • Alexandra from La Orilla

    Specialty: Restaurant

    January 2016

    Great Product for Seasonal Restaurants!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

    Cons

    I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

  • Alex from Restaurant Chongo Burrito

    Specialty: Restaurant

    January 2016

    New PoS user purchased LightSpeed

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.
    Customer support is always helpful, patient and courteous.

    Cons

    Could have preferred initial training to be done in person rather than remotely.
    Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

  • Mathieu from Sip Cafe

    Specialty: Restaurant

    January 2016

    User for 6 months with two stations and in house server

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.

    Cons

    There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.

  • Scott from Ezell's Southern Food Express

    Specialty: Restaurant

    October 2015

    We love you Lightspeed! -Ezell's Express

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    The best thing about Lightspeed is their support team. I have never worked along side a better team of people. They really care about their product and their customers. It is a very user friendly system to use and troubleshoot. For a company that is so new to the U.S., they are making a great impression!

    Cons

    It has been a privilege working with Lightspeed. As they are very new to North America, they do have some crystal set backs but they are quick in settling in.

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