Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app.

Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports.

Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.

Mobile point of sale
Mobile point of sale

Mobile point of sale

Table management

Table management

Advanced reporting

Advanced reporting

Kitchen display system

Kitchen display system

Self-order menu

Self-order menu

Multiple devices

Multiple devices

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



23 Reviews of Lightspeed Restaurant

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 23 reviews

Start your review of Lightspeed Restaurant

Write a review

Anas from Gamerz Cafe

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Lightspeed is the next generation in Restaurant POS systems.

We just started using Lightspeed, excellent product and very good sales and customer support. So far it has been a breeze getting everything up and running. And it is great that we can access reports and make any changes from anywhere on any device.

Pros

Easy to use with a simple and intuitive interface
Amazing support team that will answer any questions you have

Cons

Can be a bit laggy if you don't have a stable internet connection
Always requires an internet connection to work

Review Source

Pascal from Le Cheese

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Affordable and reliable

Been reliable part of our business for over 4 years now.

Pros

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Cons

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

Review Source

Eric from Highway 93 RV

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Functionality

August 2018

Awesome

I was hesitant at first. Everybody makes their claims and I have spent a lot of money POS's that don't deliver and Lightspeed Delivers.

Pros

So far I like everything about Lightspeed Retail. I have not found any major issues that would be a deal breaker.

Cons

The label printing is not what I am used to using. But It still works fine. It works for what I need it do and realizing I was just used to something else.

Review Source

Dan from Solon Bicycle

Type of Store:  Sporting goods

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Outstanding POS system

Well worth the money and much less expensive than most other systems.

Pros

Super simple to use. Easy to customize. Work remotely from anywhere! More features than systems that cost twice as much.

Cons

Web-based, so occasional glitches with poor connections. Frequent updates from company slow system down at times.

Review Source

Leigh from Hive Cafe

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Very user friendly!

Pros

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Cons

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

Review Source

Riccardo from SITE

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Great iPad based POS System

Pros

This is a great iPad based system for restaurants, very easy to use and easy to setup
it can work with existing printers, etc

Cons

Quite expensive as they charge monthly and the support isn't the greatest, I think they have one person running support for all of Canada

Review Source

Garlock from Dr. Jordan Garlock

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Lightspeed restaurant software review.

Pros

The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee.

Cons

Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l

Review Source

Jordan from Paddy's Barbecue & Brewery

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Easy to use and intuitive software

Pros

Programming was very simple, the support from Lightspeed was perfect. Training staff in the use was easy, being touch base on an ipad is ideal for the younger generation of restaurant staff.

Cons

Some of the back-end reporting needs a tweak for us, for instance, open priced items are treated as a separate sale, not tallied in total, but overall, no serious cons.

Review Source

Valérie from Club Lespri

Type of Store:  Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Just WOW!

The support and training is fabulous!

Pros

We can do everything we want. Simple, friendly user, beautiful! My servers and barmaid are in love with this software! Support and training is very great and helpful.

Cons

The config was more difficult because there is a lot of contents. But once it's done and understood, it's easy.

Review Source

Pascal from Le Cheese

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Functionality

November 2017

Light speed for restaurant

Pros

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Cons

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

Review Source

Rana from Lebanese Fusion Eatery and Habebe's Banquet Hall

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Absolutely beneficial software and amazing customer service!

Recommend this product and company to all business!

Pros

How easy it is to use and train staff to use it. The fact that customer service is available all the time.

Review Source

Rob from Péché Restraunt

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great system

Great system great support great company Any problems we have had have been addresses and all to our satisfaction

Pros

Stable uses Apple network. Very stable
Price very moderately price with loads of features
Equipment using Apple products cannot get better

Cons

Some ticket layout problems. But fix things monthly
Need a router with a 3G back up Incase the internet goes down

Review Source

Terry from Malpeque Oyster barn

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Treated like a 5 year old when trying to trouble shoot issues

Getting the printers to connect. The system has a lot of hidden features that we weren’t made aware of

Pros

Quickness eased for staff to use. Great tracking of products .time savings for staff members clearer orders for the kitchen

Review Source

Assad from Centrale Bergham West Island

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great POS system

Lightspeed has helped to reduce costs and save time for my business.

Pros

Lightspeed has been great for my restaurant (Centrale Bergham West Island).

They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.

You can't find a better POS on the market.

Review Source

Clif from Gakona Lodge

Type of Store:  Other specialty retailer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Not interested in much other than sales

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice. I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.

Marcus from ultimatetoolandsafety

Type of Store:  Electronics & appliances

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

While some advantages to system, for most part needs a lot of work

Pros

System is very easy to move through. Searching inventory numbers and counts easy to get to and find.

Cons

There are a lot of features that are needed that do not exist in light speed. Such as..... You cannot create a true backorder which makes orders very difficult to keep up with at times. There are a lot more problems that need to be worked out

Eduardo from G.E.& C.

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

User-frinedly software.

Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business.

Pros

The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job!

Cons

It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it.

Alexandra from La Orilla

Type of Store:  Restaurant

Ease-of-use

Customer support

Functionality

January 2016

Great Product for Seasonal Restaurants!

Pros

This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!

Cons

I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!

Alex from Restaurant Chongo Burrito

Type of Store:  Restaurant

Ease-of-use

Customer support

Functionality

January 2016

New PoS user purchased LightSpeed

Pros

Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.
Customer support is always helpful, patient and courteous.

Cons

Could have preferred initial training to be done in person rather than remotely.
Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues

Mathieu from Sip Cafe

Type of Store:  Restaurant

Ease-of-use

Customer support

Functionality

January 2016

User for 6 months with two stations and in house server

Pros

The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.

Cons

There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.


Displaying 1 - 20 of 23 reviews