Lightspeed Restaurant is a cloud-based point of sale (POS) solution for restaurants suitable for full-or quick-service restaurants, bars, nightclubs, hotel restaurants, cafes and more. Key features include floor management, customer tracking, inventory tracking, gift card support, offline mode and an iOS mobile app.

Lightspeed Restaurant enables users to create and update menus with photos and descriptions and incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product. The system links communication between the kitchen, wait and host staff in real time and management can control stock levels, track labor and monitor sales reports.

Each customer can be assigned to their own seat, and staff can merge or move tables in real time, even in the middle of a shift. Users can generate detailed sales and performance reports to track employee productivity and keep track of best-selling items, trends and customer habits.



28 Reviews of Lightspeed Restaurant

Overall rating

4.50 / 5 stars

Filters:

Showing 1 - 20 of 28 reviews

January 2019

Sean from Factors Group of Nutritional Companies

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

From Implementation to working in Remote locations, effortless and efficient.

Lightspeed was very easy to implement, it's cut down on the time required to order and receive stock into inventory and do cycle counts to keep our inventory levels accurate. We use Light Speed to offer credit to some accounts, managing credit accounts is efficient and easy. we also take some of our terminals to Trade Shows for selling products and remote set up is always quick and effortless, the processes flow as smoothly as if we were back in our store. Processing orders is quick and effcient, and has helps us to increase the level of customer serivce and experience in our store and at Trade Shows. - Sean Craig Senior Manager of Corporate Credit Factors Group of Nutritional Companies ltd.

Pros

Ease of set up and Use
Portability
Inventory Management
Interface
Customer Support times/response
Credit Account Management
Individual log-ins for staff for performance tracking
Excellent Reporting

Cons

Receipt Customization would be nice
Receipt do not print Credit Account information as it was at time of sale, but as it is when you reprint, having archived receipts would help with reconciling accounts with customers when questions arise.

December 2018

Trey from Manhattan Running Company

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Switched from Lightspeed

Would highly recommend for any small business.

Pros

We liked the ease of use with this POS as well as the exceptional support that was provided throughout the setup.

Cons

Some of the reports that I was used to using were an extra charge in lightspeed, but otherwise no complaints.

November 2018

Steve from Relate Church

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great software for our small cafe

We would absolutely recommend this software to any small cafe's that want ease of use and to keep orders straight.

Pros

The software is really easy to set up and to use. It makes training employees really simple to - which is great!

Cons

The program is a bit pricey - but well worth it. When the customers are happy with the results that make it worth it.

November 2018

Jaime from Marina Knowlton

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Very happy with Lightspeed

I would definitely recommend this POS to other restaurant and bar owners!

Pros

Easy to change prices and menu items. Also easy to train new staff. The best part is the customer service. They were so helpful with the setting up process and with any issues that have come up along the way.

Cons

I honestly can't think of anything I don't like about Lightspeed. Every now and then we have had issues with the printers. But any time we call for support the problem is cleared up immediately.

November 2018

Daniel from Eclipse Chocolate Bar & Bistro

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

The POS We've Been Waiting For

Pros

I manage a restaurant called Eclipse Chocolate, and I was uncertain that Lightspeed would be able to meet all of our needs. We're a full service dining concept with brunch and dinner daily, a cafe, a bakery, an event space, a confectioner, and a wholesaler; we needed a POS that would be intuitive and adaptable to a very dynamic menu, and usable by professional servers, as well as kitchen and production staff. We got it!

The customer service is outstanding, and offered hands-on support with our setup. We'd had some initial miscommunications and misunderstandings, and we found we needed some additional functionality out of the software. However, the team has always been very helpful and fast to respond; I'm also very pleasantly surprised how much development is being done with the app. This is definitely a well-supported POS that is constantly being improved.

I'm extremely impressed by how well it works for our unique "combo based" menu. Lightspeed has helped close a lot of simple human error loopholes!

We also decided to invest in the "Liteserver," which was an expensive piece of hardware, but a welcome relief during internet outages. Losing WiFi during a busy brunch was disastrous with previous cloud-based POS'es, but now we don't even miss a beat (or a ticket).

Cons

There are some minor missing features I would still like to see, like better development of Labor Reports to help calculate overtime, but I have confidence that they will be added in time. I see an update every couple weeks, so I do believe the dev team is working through a list.

September 2018

Anas from Gamerz Cafe

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Lightspeed is the next generation in Restaurant POS systems.

We just started using Lightspeed, excellent product and very good sales and customer support. So far it has been a breeze getting everything up and running. And it is great that we can access reports and make any changes from anywhere on any device.

Pros

Easy to use with a simple and intuitive interface
Amazing support team that will answer any questions you have

Cons

Can be a bit laggy if you don't have a stable internet connection
Always requires an internet connection to work

September 2018

Pascal from Le Cheese

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Affordable and reliable

Been reliable part of our business for over 4 years now.

Pros

Most affordable option for POS on the market that is compatible with revenue Quebec and MEV machines.

Cons

Occasionally updates take a few minutes, otherwise we have very few issues in the last 4 years since we started using Lightspeed

August 2018

Eric from Highway 93 RV

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

August 2018

Awesome

I was hesitant at first. Everybody makes their claims and I have spent a lot of money POS's that don't deliver and Lightspeed Delivers.

Pros

So far I like everything about Lightspeed Retail. I have not found any major issues that would be a deal breaker.

Cons

The label printing is not what I am used to using. But It still works fine. It works for what I need it do and realizing I was just used to something else.

June 2018

Dan from Solon Bicycle

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Outstanding POS system

Well worth the money and much less expensive than most other systems.

Pros

Super simple to use. Easy to customize. Work remotely from anywhere! More features than systems that cost twice as much.

Cons

Web-based, so occasional glitches with poor connections. Frequent updates from company slow system down at times.

April 2018

Leigh from Hive Cafe

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Very user friendly!

Pros

User friendly, and excellent technical and customer support. Lightspeed has lot of options for formatting the POS, which is an asset to any restaurant.

Cons

Using the restaurant version, there are a few limitations. First, there is limited to no inventory management. As well, there is no way to have a negatively priced product (for example if someone returns something)

February 2018

Riccardo from SITE

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

4 of 5

February 2018

Great iPad based POS System

Pros

This is a great iPad based system for restaurants, very easy to use and easy to setup
it can work with existing printers, etc

Cons

Quite expensive as they charge monthly and the support isn't the greatest, I think they have one person running support for all of Canada

February 2018

Garlock from Dr. Jordan Garlock

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Lightspeed restaurant software review.

Pros

The lightspeed restaurant software has been great. It allows us to streamline ordering and allows us to provide a great experience for both the customer and the employee.

Cons

Lightspeed restaurant software is great, but definitely took us a while to implement the program and become efficient with it. We brought in a l

January 2018

Jordan from Paddy's Barbecue & Brewery

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Easy to use and intuitive software

Pros

Programming was very simple, the support from Lightspeed was perfect. Training staff in the use was easy, being touch base on an ipad is ideal for the younger generation of restaurant staff.

Cons

Some of the back-end reporting needs a tweak for us, for instance, open priced items are treated as a separate sale, not tallied in total, but overall, no serious cons.

December 2017

Valérie from Club Lespri

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Just WOW!

The support and training is fabulous!

Pros

We can do everything we want. Simple, friendly user, beautiful! My servers and barmaid are in love with this software! Support and training is very great and helpful.

Cons

The config was more difficult because there is a lot of contents. But once it's done and understood, it's easy.

November 2017

Pascal from Le Cheese

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

November 2017

Light speed for restaurant

Pros

Simple and user friendly interface allows for quick and easy training of new staff. Menu/price adjustment can easily be implemented on the fly through the back end. Daily sales reports via email allow me to keep on eye on the restaurant when I am not there.

Cons

Dont update accept updates during lunch hour, as it can take a few minutes to update and the software cant be used during that time.

November 2017

Rana from Lebanese Fusion Eatery and Habebe's Banquet Hall

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Absolutely beneficial software and amazing customer service!

Recommend this product and company to all business!

Pros

How easy it is to use and train staff to use it. The fact that customer service is available all the time.

October 2017

Rob from Péché Restraunt

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Great system

Great system great support great company Any problems we have had have been addresses and all to our satisfaction

Pros

Stable uses Apple network. Very stable
Price very moderately price with loads of features
Equipment using Apple products cannot get better

Cons

Some ticket layout problems. But fix things monthly
Need a router with a 3G back up Incase the internet goes down

October 2017

Terry from Malpeque Oyster barn

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

4 of 5

October 2017

Treated like a 5 year old when trying to trouble shoot issues

Getting the printers to connect. The system has a lot of hidden features that we weren’t made aware of

Pros

Quickness eased for staff to use. Great tracking of products .time savings for staff members clearer orders for the kitchen

October 2017

Assad from Centrale Bergham West Island

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Great POS system

Lightspeed has helped to reduce costs and save time for my business.

Pros

Lightspeed has been great for my restaurant (Centrale Bergham West Island).

They've helped me save time and reduce costs with their intuitive system, and every time I have a question or concern they are happy to help me and solve my issues.

You can't find a better POS on the market.

July 2017

Clif from Gakona Lodge

Company Size: 2-10 employees


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

July 2017

Not interested in much other than sales

Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice. I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business.
Sales Team - Arrogant and dishonest
Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves.
Management - No concern for clientele.