--- title: "DaySmart Spa Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DaySmart Spa. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DaySmart Spa is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/medicalspa-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Spa Software](https://www.softwareadvice.com/category/3851-medical-spa/) / [DaySmart Spa](https://www.softwareadvice.com/product/72759-DaySmart-Spa/) / DaySmart Spa Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/72759-DaySmart-Spa/) Reviews [Alternatives](https://www.softwareadvice.com/product/72759-DaySmart-Spa/alternatives/) # DaySmart Spa User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 75 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 3.8/5 ### Rating distribution - 5 stars: 43 reviews (57%) - 4 stars: 16 reviews (21%) - 3 stars: 6 reviews (8%) - 2 stars: 5 reviews (7%) - 1 star: 5 reviews (7%) ### Most mentioned pros - It’s easy to schedule and it has an app for the phone. - I never have to worry and my clients never have an issue booking. - Easy to manage and great support when needed. ### Most mentioned cons - The remote access licences are a hefty monthly expense depending on the number of employees.- The cloud software lacks some of the features of the desktop software, including custom reports.- The desktop software is only available on Windows, although there are instructions for running it on a virtual machine in Mac OS. - You cannot re-open a closed ticket, sometimes the staff will accidentally close the wrong ticket when rescheduling a client. - Some of the marketing emails & texts are not as customizable as I would like. ## DaySmart Spa customer reviews Showing reviews 1-25 of 75 (page 1). ### Simple and easy to use! - Overall rating: 5/5 - Reviewer: Jennifer Y. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit! Our clients have commented on how they enjoy the reminders which are available in both text and email. Confirmations are done quick and easy making more time for front end staff. It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need. #### Cons Everything works perfectly for our business. --- ### Convenient and easy - Overall rating: 5/5 - Reviewer: Katarina P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall great, it definitely has a lot more positive and quiet great features compared to other platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Appointment management and booking over the phone. Also we use it for messaging, sending monthly sales and we love it. #### Cons Maybe the access to a client information by staff, and overall managing mistakes in pay, how to reverse especially if there is a package that already exists. #### Reasons for switching to DaySmart Spa More suitable for our business and what we do. --- ### Improving Slowly - Overall rating: 3/5 - Reviewer: Joseph S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Does most of the basic features needed. Inconsistency between PC, iPAD and Cell interfaces is maddening. Have to trains employees on which device to use to perform functions. Most notable is the Membership which can only be managed from a cell or iPAD #### Cons Software updates are random and without notice. There should be announcements for new features and updates. There needs to be better help for new features. I cannot generate a report on the sale of Services. #### Reasons for choosing DaySmart Spa Cost features. #### Reasons for switching to DaySmart Spa Cost, poor customer service lack of features --- ### Highly Recommend DaySmart Spa - Overall rating: 4/5 - Reviewer: Nikki a. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Daysmart. It is quite intuitive and less complicated than other software that I have used in the past and paid more. When there are questions, customer service is friendly and they resolve the issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For the most part, DaySmart Spa is simplistic to use and pretty user-friendly. There are so many features that are helpful from online scheduling, appt reminders, entering staff schedules, using multiple rooms, payroll, reports, maintaining and tracking inventory for selling products, easy checkout process. #### Cons It would be really nice if there was some way to be able to add a shopping cart to the website for those who would like to order products for the website or a link to add to a website that may be built by a web designer. The USB credit card reader didn't last long, however the software does allow you to enter directly into the clients ticket. You just have to make sure you actually go through process to run a card as it can be missed. #### Reasons for choosing DaySmart Spa There are so many valuable tools with this product. #### Reasons for switching to DaySmart Spa It's been years since I used Mindbody. When I was using them, creating packages was complicated, the checkout process wasn't always smooth and I would have to contact customer service frequently while attempting to cashout a client. The wait for customer service was longer than I preferred and it could take some time to resolve a problem. --- ### Great but critical flaws still linger. - Overall rating: 4/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Managing medical spa. Used envision prior and switched to daysmart ~8 years ago. No regrets there, but would like them to close the gaps in functionality between desktop and cloud asap. Seems to be steady improvement over past 3 months since migrating to cloud. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Great support! Cloud based convenience of access. Intuitive for basic functions, (less so for anything beyond) Unlimited users. Overall I prefer the desktop version but current situation requires cloud. Holding out hope for fixing the problems. Bonus: Didn't work with solutionreach which gave us solid reason to drop it. #### Cons Prepaids! This one thing makes me want to go back to the old system. Can only see client prepaids when creating ticket or using mobile app. Can't manually adjust prepaid without creating a custom package and/or ticket to add/subtract prepaid. Prepaid quantities (botox) must be added one unit at a time. Not practical! Can't run report of prepaids in the system. Other: Cloud access. Changes can be made that bypass rules like noon and midnight swaps that prevent issues when creating appts. Limits checkouts to 2 payment types per transaction. Usually very good. SHTF when occasional errors don't explain what processed and what didn't. Requires user to rebuilt ticket from scratch. Open tickets mess up daily totals and can't be closed retroactively. #### Reasons for switching to DaySmart Spa Old software buggy and built like class project. Wanted a clean start. --- ### Ease of use for software - Overall rating: 5/5 - Reviewer: Donna K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The customer support are friendly and understanding. I do find that the problems are not followed thru with from the technical end. I can report problems with the software and no one fixes it. I had to call 4 times before I got help with the credit card system not working with the software. The card system company told me it was a repair that Day Smart had to fix not them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The colors and options for controlling the day to day clients are nice features. I really like that calendar is visible on my phone and the computer. It is also updated immediately vs other software that updates after several hrs at a time. #### Cons The colors of the services will not stay updated. It reverts back to the original color constantly. I don't like that I have reported over a month ago and no one has gotten back to me or looked into fixing this. I have difficulty viewing the calendar on my phone and would like to see a feature that allows me to expand the calendar. The print is just TOO SMALL. #### Reasons for switching to DaySmart Spa The systems were not able to handle additional features that I really wanted to see. Ex: multiple rooms to book appts, multiple employees only doing certain services, real time updates when viewing the calendar of appts. --- ### DaySmart...a welcomed return - Overall rating: 4/5 - Reviewer: Jean H. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, DaySmart is user friendly, and steps are logical and intuitive.. The interface is easy to understand and texting and app features take it over the top. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The ability to text patients and schedule from the App is by far my favorite feature of DaySmart. It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office. #### Cons I want the ability to copy daily schedule and put into an excel spreadsheet. Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing. Would like text reminders to be able to be customized to say DermBar not random phone number. #### Reasons for switching to DaySmart Spa The program was not user friendly or intuitive. Way to many clicks required for simple functions. And...NO APP OR Pt texting beyond appointment reminders. --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Lori G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with the software program. It is easy to use for my small business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am able to schedule my clients for services, track inventory and keep track of my clients through notes and services. #### Cons I had trouble using a different point of sale company. I with to using the CloverFlex. It is much easier but I have problems with the unit not finishing the sale with some of the clients credit/debit cards. It is embarrassing for both of us when this happens. #### Reasons for choosing DaySmart Spa A friend was using the same program and was able to help me navigate the software --- ### Easy to use overall. Issues will fixing problems with the software. - Overall rating: 3/5 - Reviewer: Teresa K. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer support wait times are EXTREMELY excessive! There are times when we spend 2.5 to 5 hours in a day, either on hold or waiting for a call back, to report an issue. Customer support staff are very friendly. However, every time we call with an issue, we are told they are aware of the issue and that they are working on it. We have never had an issue resolved. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The software is user friendly. Booking appointments is simple. #### Cons Software changes without notice. Also, there are functional fixes that need to occur that have not been addressed. #### Reasons for switching to DaySmart Spa We had heard that this was more user friendly --- ### The Laser Queen - Overall rating: 5/5 - Reviewer: Chantel S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered It’s been excellent for growing my business. It’s easy to use and makes running my small business easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s easy to schedule and it has an app for the phone. I like ALs all the color options for the different services. #### Cons I have two accounts from two different spas wish it was an option to have two apps on the phone to log in at the same time to look at my schedules. #### Vendor response Thank you for your review! We're thrilled to hear that the software is working well for you. We're constantly working to improve, and we appreciate your notes regarding the two accounts. We'll be sure to share this with our team. Replied February 2026 --- ### Cosmetic Laser Center Review - Overall rating: 5/5 - Reviewer: Trish J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered The knowledge and efficiency of the Daysmart customer support staff is unmatched. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Daysmart Spa software is very intuitive and easy to use. #### Cons The development of a white-labeled patient facing app would be very helpful with marketing efforts. --- ### Remote access to clinical info is not possible. - Overall rating: 1/5 - Reviewer: Lee C. - Product usage: Used unspecified for unspecified - Reviewed: December 2013 - Review source details: This review was submitted organically. No incentive was offered I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers. To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice. The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 1/5 --- ### Med-Spa with DaySmart - Overall rating: 4/5 - Reviewer: Sue F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is much better than the system we had before; easier to find clients and re-book them. It is more customized to Spa. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The calendar is easy to read and can be customized for each employee. #### Cons DaySmart needs to be refreshed every time you make a new appointment, so it is time consuming. #### Reasons for choosing DaySmart Spa Recommended by another salon/spa. #### Reasons for switching to DaySmart Spa Needed something more user-friendly and dependable. --- ### The Only Software With Such A Comprehensive Dashboard - Overall rating: 5/5 - Reviewer: Donna D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We only used it for short time before we shut down for Covid 19. The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I decided to try this software for our med spa. The interface is visually appealing and easy to use. A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have. #### Cons Most of my issues are user related, but I struggle to clearly see what my employee's commissions are. Payroll is taking me longer than I want to just find the information. I called for help and they were wonderful and talked me through it. But I forgot by the next time I had to do payroll. I also wish I could upload pdf files to the clients chart to store the electronic intake form that we send out ahead. #### Reasons for choosing DaySmart Spa visual layouts, scheduling website, customization, reports, photo storage #### Reasons for switching to DaySmart Spa cost, seems more for hair salons --- ### Amazing service! - Overall rating: 5/5 - Reviewer: Arshia R. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered The reps were very professional and helped me with my problem. It was obvious they weren't forced to follow a script which allowed them to better help me with my problem. They both always had suggestions for me to help me fix my problem, but I also never felt as if I was being talked down to which is a problem I noticed on a lot of other live chat services. Overall this has been the best customer support experience I have had in a while. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use live chat system with VERY competent reps. #### Cons System timed out too fast so I wasn't able to stay with the same rep (which is a non-problem since everyone is professional and it seems the prior chat logs are visible). --- ### Easy to use, friendly accurate - Overall rating: 5/5 - Reviewer: Mariangela A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use and it has very specific items for our business #### Cons We don't find something else at this moment --- ### Daysmart review - Overall rating: 4/5 - Reviewer: Megan B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ehh decent #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's simple to fill appointments. That's about the easiest thing to do. #### Cons Making payments is difficult as well as getting tips. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Karla M. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered We looked at MANY software options for our medspa, and even tried out several. We feel very confident in our choice of Orchid. The software is pretty intuitive and not overly complex as some of the others we looked at on the market. It is easily customizable once you learn the system, and we love the mobile interface. I wish it were truly an all-in-one for us, but we had to add Quickbooks, which is a little complicated. Having said all of this, you will not find better customer service in the industry. Their team is always available (if you must leave a message it is promptly returned), helpful and friendly. There really is no 'dumb' question for their team, and they go the extra step to take the time to offer tips to help you fully utilize everything this powerful software program has to offer. We are VERY happy we chose Orchid and always recommend it to others! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Why we love Orchid Medical Software - Overall rating: 5/5 - Reviewer: Jessica G. - Product usage: Used unspecified for unspecified - Reviewed: August 2015 - Review source details: This review was submitted organically. No incentive was offered We have worked with Orchid Medical Software for over 5 years now. I can say, having been in the industry for over 12 years, that this is the BEST software company I have worked with. The program is user friendly, and has worked synergistically with our practice's continued growth. Getting through to customer service is always easy, and Ryan is the best! He is a great listener and consistently makes recommendations that continually work with our practice's immediate needs. I always cross my fingers that I get Ryan when I call in! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Do not buy this software. - Overall rating: 1/5 - Reviewer: Ivy S. - Product usage: Used unspecified for unspecified - Reviewed: August 2014 - Review source details: This review was submitted organically. No incentive was offered Purchased this software. The training was not adequate. The software was inferior. When I asked for a refund, the customer service person was rude and suggested the software had to be returned within 30 days of purchasing for a refund however, the sales person advised me to buy it 90 days prior to opening the business. The company basically took the money and ran. I advise you to do your research and proceed with caution with this company/software. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 --- ### Orchid is an awesome product. - Overall rating: 5/5 - Reviewer: Rosa R. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We just started using Orchid and we absolutely love it. Tech support is very helpful. The program is very user friendly. Anything you need to know is just a phone call away. The only reason I gave 4 stars on customer service is because of the long hold times. Otherwise it's GREAT! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 --- ### This software has so much capability and we are constantly learning! - Overall rating: 5/5 - Reviewer: Cherie P. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered I like how responsive the technical support people are. They have walked me through step by step to help resolve any questions that I have. Thank you #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Nate K. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered The produce sold itself. The customer service made this deal even better. Thanks for the great product and amazing staff. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great software! - Overall rating: 5/5 - Reviewer: Irene T. - Product usage: Used unspecified for unspecified - Reviewed: May 2015 - Review source details: This review was submitted organically. No incentive was offered It is very easy to use and it helps keep the business efficient and organized #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Product - Overall rating: 5/5 - Reviewer: Molly L. - Product usage: Used unspecified for unspecified - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered Helps organize and maintain order #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/product/72759-DaySmart-Spa/reviews/?page=2) --- DaySmart Spa Reviews, Pros and Cons - 2026 Software Advice