DaySmart Spa Software

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About DaySmart Spa

DaySmart Spa software is a cloud-based solution, which assists spa centers with appointment scheduling and client management. Key features include barcode scanning, payroll, automated reminders, memberships and document management. The application comes with a point-of-sale module, which enables team members to track inventory levels in real-time, process payments and manage packages/coupons. The solution allows users to create client profiles, record SOAP notes and track prepaid or outstanding balances. Customers can use the personal portal to add/save credit cards, check loyalty points and view upcoming visits. DaySmart Spa medical spa integrates with QuickBooks, streamlining all accounting operations. It comes with a mobile application for Android and iOS. The solu...

DaySmart Spa Pricing

Free 14-day trial Deluxe $59/mo (3 employees) Premier $109/mo (unlimited employees) Platinum $199/mo (unlimited employees and a bundle of add-ons)

Starting price: 

$59.00 per month

Free trial: 

Available

Free version: 

Not Available

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DaySmart Spa User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 38 reviews

User Profile

Jennifer

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Functionality

out of 5

March 2019

Simple and easy to use!

Pros

The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit! Our clients have commented on how they enjoy the reminders which are available in both text and email. Confirmations are done quick and easy making more time for front end staff. It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

Cons

Everything works perfectly for our business.

Malorie

Company size: 2-10 employees

Industry: Medical Practice

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

They were amazing

Overall we thoroughly have enjoyed Orchid. I am really hoping they can fix the situation with the detailed reporting and we can get back with them, because right now, we are back at square one in our searching for software. I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable. Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app. and just a beautiful technique overall in the setup. I really thought we had a winner there. Come on Orchid!!! Fix that reporting method! Other than that, excellent job guys!

Pros

I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Cons

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

Kristin

Company size: 11-50 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

April 2019

We love Orchid but it is missing some features

Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

Pros

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

Cons

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

valerie

Company size: 2-10 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2021

Continue to Believe this Customer Management System is the best

They are true business partners. Always willing to support our business, even with customized requests.

Pros

Fully integrated system to help manage all our client needs, from customer date, contact management, reporting, marketing and social media support

Cons

Still waiting for them to take the entire desktop system to a online system with all the features the desktop system has.

Reasons for choosing DaySmart Spa

Windows based. Easy to use. Intuitive. Above and beyond support.

Anonymous

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2018

Great value for the price

We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

Pros

There are so many user-friendly features that make this software the standard for medical spas.

Cons

Updates bring advanced features that sometimes requre new training.

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