All Paysafe Reviews
1-23 of 23 Reviews
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Rebecca
Performing Arts, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Paysafe, competitive rates, poor integration
As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. However, integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other.
PROSAs the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. Backend office is fairly easy to navigate.
CONSIntegration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other.
Martin
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2020
Used for Yeat
Its tough to say Pros, however we used them for years because we didnt want to take the time to switch to a company that cared
CONSWe used Paysafe for years. As you have read, they have the WORST customer service. No one ever answers the phone and are only available by email, not answering for days. At one point they stopped depositing ACH for 3 months with NO NOTICE just because the depositing account had not been changed or updated in so long. Why would it change? Its amazing when you really dig into your bill how they deceive you vs what they say they charge and what you pay when you add all 30 plus fees.
Reasons for switching to Paysafe
Service
Alexandra
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2018
Great payment processor
Very good user interface that allows to get any data you may potentially need, includes reports, great chargebacks management feature, etc. Tickets submission is easy and customer service responds to tickets promptly.
CONSNo cons. So far this software did not give us any troubles, which is exactly what we were looking for.
Tailone Taylor
Verified reviewer
Internet, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed January 2019
Paysafe review
I use Paysafe wallets to access funds from my forex trading brokers. I also use it to accept payment from some international clients.
PROSAccount opening is easy and its easy to make payments online. Funds are transfered instantly. The phone apps also makes it convinient to use Paysafe wallets.
CONSPaysafe wallets (Netteler and Skrill) are not accepted by big retailers like Amazon and Ali Baba. Also, Skrill charges are too high. Verification of Skrill and Neteller can also be a challenge and the accounts can be disabled any time. The Skrill and Neteller MasterCards are not available to account holders in other countries.
Reuven
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2020
Don't get even close to these guys!
I signed up with PaySafe for processing our credit card sales back in March 2019. By end of May 2019 I decided to move to a different card processing provider mainly due to the high cost (processing rate + multiple flat monthly fees). I signed a termination form they sent me and asked to discontinue all services. Nevertheless, to this date (7 months later) I keep getting statements from them with the monthly fees ($77.89 per month). I called customer service ~10 times asking them to remove us from all services but it still didn't happen. I had to ask my bank to reject all payments from them which they did, but after a while they came back using a different name. Apart from being annoying and time consuming, these unpaid false statements can damage your credit score. Do everything you can to avoid these guys!!!
PROSI could not find anything worth recommending
CONSExpensive, poor user interface, does not provide the required functionality
Charleen
Verified reviewer
Wholesale, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2023
Bad Service
I was cordially invited by the sales, [sensitive content hidden] , to open a merchant account at Paysafe, also called for Learders Merchant Services in April. However, after I read some reviews, I called and emailed [sensitive content hidden] to cancell my application. He told me my account was approved. And he confiremd that they would provide good services and transfer the money within 24 hours. However, here were what happened. After we started using their service on May 1st, our money was hold for a month till I made mutiple calls, emails, and finally placed a complaint to Better Business Bureau. Finally, their director, [sensitive content hidden] , at Risk Mgt team emailed. They hold the money because they doubted our business ligitmacy. OMG! Does not their Underwrtting dept should have checked our business history before they approved our account? They also said they found there were mutiple payments on a same card. We are running wholesale business. We cannot control how often the resellers will buy and what card they will use. I called [sensitive content hidden] to find what was going on. He did not answer and reply. And I emailed few times to the Risk Mgt to follow up the status, no one replied. Till I filed complain to the Better Business Bureau. [sensitive content hidden] replied they would make decision on the May 30th. However, it did not happen either till I called few times on the 31st. [sensitive content hidden] said it was too late to transfer the money. It would take 48 hours to process. So I am waiting. However, do not be next victim.
PROSI do not see any value of Paysafe. Search for their reviews before you consider to use it.
CONSBad service and the untrusftul business integrity.
Renae
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2019
RUN FROM PAYSAFE!
They seriously SUCK! Refer to above 1000 words. PS, After being on hold for 25+ minutes, the technical support guy never could even FIND my account by my merchant number. Finally, the receptionist was able to walk me through logging in. I wish I'd never heard of Clover because that led me to Paysafe.
PROSNOT A SINGLE THING GOOD ABOUT PAYSAFE! NOTHING redeemable about Paysafe!
CONSFirst of all, you sign up with Clover, only find out you've been passed around like a hot potato to six different companies. All charging you more than their competitors. You finally get a flippin' statement, and if you have a question or concern, GOOD FRIGGIN' LUCK getting someone to help you! Repeated calls and lies and high turnover of staff will have you hanging for over a month just trying to get a legit answer. I haven't even been able to get into my dashboard to see my statements. Main reason I can't get an answer from these people is because they can't keep someone in the office long enough to remember what they were supposed to be doing for you! Unanswered emails and voice mail boxes full. On the phone right now with them on hold being passed around because they can't even find my company with the merchant number! There is NOTHING I would like to stay with Paysafe for. I'd pay the extra $100 they promised to save me on better customer service elsewere. IT'S NOT WORTH IT!
Reasons for switching to Paysafe
Because I was unaware of how good I had it with Epay Data! Epay Data is WAYYYYYYYYY better than this Paysafe CRAP!
Anonymous
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2018
Paysafe Scam
These cards are bought anonymously at corner stores, petrol stations and supermarkets. They are most commonly used at places PayPal refuse to engage i.e. casinos and sex websites.
CONSPaypal collect data on their customers and identify regular users who are likely to be vulnerable due to their addiction. Then they wait until they have around $40 left on their card and block the card using the excuse "for security reasons". They demand a picture of the customers ID with the Paysafe card. This is enough to put off anyone who wishes to remain anonymous. Then the picture won't fit the company's criteria so more pictures are required - none of these meet the criteria either. They use stock emails so there is never any actual customer service. Then they stop replying. They know the personality time of these users means the customer is likely to just give up. Their addiction means they buy another paysafe card. They won't be targeted again for a while. When they are the customer just accepts it.
Fred
Construction, 2-10 employees
Used less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
Hidden Fees
The begging and setting up my account was stressful and confusing. Communication was horrible and it delayed a project.
PROSNone. I was hoping to use their product in the field and continence. They inflated the fees and it costed us hundreds of dollars.
CONSTheir service did not work well and was complicated. There were hidden fees and the ballooned the costs. Then it was difficult to cancel are account. I wood never recommend these thieves.
Angelo
Music, 1 employee
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2023
recensione paysafecard
la cosa piu bella della piattaforma è la semplicita
CONSquando vai a fare la ricarica in un punto vendita ti chiede il codice fiscale
Richard
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
Avoid Paysafe
The hidden fees and increasing fees were a major problem. It seemed both deceptive and dishonest.
PROSProcessing charges online was not too hard.
CONSI was being charged a lot per month and then the fees increased to $120 per month when I was hardly using it. When I went to cancel they charged me $495 with no warning.
Reasons for switching to Paysafe
I was trying to find a credit card process system with a reasonable rate.
Katrina
Hospital & Health Care, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed July 2022
Totally scammm!
Nothing its USELESS , SCAM, THEFT And the CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! ITS NOT WORTH PROMOTING ITS VERY MUCH EXPENSIVE!
PROSNothing ITS USELESS , SCAM, THEFT AND THE CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY!
CONSNothing.....iTS A SCAM NOT WORTH PROMOTING its VERY MUCH EXPENSIVE!
Anonymous
2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Waste your time and loose money!
I give pay safe and national bankcard an F- for poor customer service, F- for pricing. and I do not recommend this company unless you enjoy being transferred and never having your merchant issues resolved.
PROSThe only thing, the online platform is easy and convenient.
CONSThe customer service reps do not know their product or how to resolve merchant issues quickly and effectively. I've never had a successful conversation when calling customer service
Reasons for switching to Paysafe
wanted to offer a swiper/invoice feature. now ive decided to use pay pal business online.
Andy
Information Technology and Services, 2-10 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2020
PaySafe Skrill Wallet
Paysafe Skrill wallet is easy to signup and zero fee when transferring money to bank account abroad. It's easy for me to withdraw funds from my Paysafe Skrill wallet to my MTN mobile money wallet.
CONSOnline support is not impressive but there's room for improvement !
Valentin
E-Learning, 201-500 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Paysafe cards are very convenient in Europe for payments < 20 USD
My overall experience with PaySafe card is very good. When I need to pay for my phone, or to have money on a card to buy from another country, I use PaySafe card.
PROSPaysafe cards are used in Europe to add money to a Card (prepaid card, etc), to buy virtual currency, to send money to a friend. You can buy a Paysafe card in add money to an account in 1 hour, in Europe. For payments under 20 USD PaySafe cards are very good.
CONSPaySafe card fee is 1% . In Eastern Europe PaySafe card is not very known.
Anonymous
1 employee
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Great tool to receive payments and purchase online
Good payment processing tool that is really good to use. I recommend it.
PROSMake it easy to get payments from customers and also to purchase things. It's quite smooth and easy to use.
CONSUser interface could be more modern and smooth.
Carlos
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
Owner at Kg marine
No benefits at all ....this company it’s the most unprofessional company to work with I don’t recommend for anyone to use them they over promise and so under delivered over charge my Customers and us
PROSDidn’t like all the lies and misrepresentation they perform in my business
CONSI don’t like anything about this company
Oriana
Machinery, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2018
Horrible! Do not Sign Up with them!
I have yet to have a worse experience to this day! This company sells you on supposedly saving money but in reality, it does not do such a thing. They charge a customer a fee and another extra merchant fee. These people are crooks! Oh, and don't try to cancel because they sell you on a month-to-month, only to charge you a cancellation fee as well as your monthly fee for EVERY SINGLE MONTH left on your contract. A contract that of course, they summarize for you so as to not actually let you read what is in it.
PROSNothing! Software is expensive, slow, and outdated.
CONSNothing is easy, convenient or good about this software. Wifi connection is terrible and I could nevertake payments when I needed to.
Ridhima
Architecture & Planning, 51-200 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed August 2021
A reliable payment processor if you are okay with paying a premium
The platform is easy to use and you can link up your Paysafe accounts to other online wallets . It makes online ordering a lot safer and you always know that you either get the product you want or your money back.
CONSThe fees can be borderline predatory and it's not uncommon for the transfer time to be longer than regular bank transfer .
Paul
Sporting Goods, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2021
It'll Cost You
Nothing good about this service, don't touch with a ten foot pole, or they may charge you a fee for it.
CONSThis company is worse than a timeshare company. Told them what I needed and they sold me a bill of goods, hammering me with fees for a service I barely used. If you want your blood to boil, by all means sign up.
Reasons for switching to Paysafe
Rate was "lower"
Shmily
Arts and Crafts, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed January 2019
BE AWARE!!!
They are charging money for NOTHING!!!
PROSNothing to like in oaysafe, Stay Away!!!
CONSsystem is very not convinent, also they have thousends charges and fees
Fernando
Medical Practice, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
Beware... This company steals your money.
Terrible experience!... Beware of this deceiving company. I had to deal with [SENSITIVE CONTENT], the guy did not even know the terms of the contract, could not explain properly the terms of it. I cancelled the account however I was charge for services never received!... My company did not even receive the credit card processor!...
PROSNever received a credit card processor but still they charged me $196
CONSBeware of this company, especially of [SENSITIVE CONTENT]. The guy charged for a service we never received. We did not even received the credit card processor!...
Benjamin
Used free trial
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed December 2016
Easy and Secure Pay
Helped our business with taking more secured payments. Easy to use to! I was very impressed. I would recommend. This software to other small business owners.