--- title: "Paysafe Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Paysafe. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Paysafe is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/paysafe-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [Paysafe](https://www.softwareadvice.com/retail/paysafe-profile/) / Paysafe Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/paysafe-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/paysafe-profile/alternatives/) # Paysafe User Reviews ## Reviews summary - Overall rating: 2.3/5 - Total reviews: 25 ### Secondary ratings - Ease of use: 2.4/5 - Customer support: 1.6/5 - Value for money: 1.8/5 - Functionality: 2.3/5 ### Rating distribution - 5 stars: 4 reviews (16%) - 4 stars: 5 reviews (20%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 15 reviews (60%) ### Most mentioned pros - My overall experience with PaySafe card is very good. When I need to pay for my phone, or to have money on a card to buy from another country, I use PaySafe card. - It makes online ordering a lot safer and you always know that you either get the product you want or your money back. - The platform is easy to use and you can link up your Paysafe accounts to other online wallets . ### Most mentioned cons - I give pay safe and national bankcard an F- for poor customer service, F- for pricing. and I do not recommend this company unless you enjoy being transferred and never having your merchant issues resolved. - However, integration with another application (Jotform) was horrible. ## Paysafe customer reviews Showing reviews 1-25 of 25 (page 1). ### Paysafe review - Overall rating: 4/5 - Reviewer: Tailone Taylor C. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Paysafe wallets to access funds from my forex trading brokers. I also use it to accept payment from some international clients. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Account opening is easy and its easy to make payments online. Funds are transfered instantly. The phone apps also makes it convinient to use Paysafe wallets. #### Cons Paysafe wallets (Netteler and Skrill) are not accepted by big retailers like Amazon and Ali Baba. Also, Skrill charges are too high. Verification of Skrill and Neteller can also be a challenge and the accounts can be disabled any time. The Skrill and Neteller MasterCards are not available to account holders in other countries. --- ### Paysafe, competitive rates, poor integration - Overall rating: 4/5 - Reviewer: Rebecca W. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. However, integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. Backend office is fairly easy to navigate. #### Cons Integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other. --- ### If You Don't Want Your Money, Sign Up With PayUNsafe - Overall rating: 1/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Horrible. They've taken my money and not paid me in one month. The Sales Person I spoke with, [sensitive content hidden], did not set any expectations correctly. The initial forms he filled out for me were incorrect. And he has done nothing to support me since then. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Very little. Slick sales presentation, lots of promises, none kept. How can you like a company that is supposed to process credit card payments from your Customers and then doesn't pay that money to you? #### Cons I signed up a month ago and had payment coming in a few days. Turns out, their "Underwriting Dept" put a 7 day hold on payments to me for no good reason and without telling me. I sit a month later and payments have still not been sent to my bank account. Horrible experience with this company, never again. #### Reasons for switching to Paysafe I thought it would save me money. I was clearly mistaken. --- ### Great tool to receive payments and purchase online - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Good payment processing tool that is really good to use. I recommend it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Make it easy to get payments from customers and also to purchase things. It's quite smooth and easy to use. #### Cons User interface could be more modern and smooth. --- ### Waste your time and loose money! - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered I give pay safe and national bankcard an F- for poor customer service, F- for pricing. and I do not recommend this company unless you enjoy being transferred and never having your merchant issues resolved. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The only thing, the online platform is easy and convenient. #### Cons The customer service reps do not know their product or how to resolve merchant issues quickly and effectively. I've never had a successful conversation when calling customer service #### Reasons for switching to Paysafe wanted to offer a swiper/invoice feature. now ive decided to use pay pal business online. --- ### Bad Service - Overall rating: 1/5 - Reviewer: Charleen H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I was cordially invited by the sales, [sensitive content hidden] , to open a merchant account at Paysafe, also called for Learders Merchant Services in April. However, after I read some reviews, I called and emailed [sensitive content hidden] to cancell my application. He told me my account was approved. And he confiremd that they would provide good services and transfer the money within 24 hours. However, here were what happened. After we started using their service on May 1st, our money was hold for a month till I made mutiple calls, emails, and finally placed a complaint to Better Business Bureau. Finally, their director, [sensitive content hidden] , at Risk Mgt team emailed. They hold the money because they doubted our business ligitmacy. OMG! Does not their Underwrtting dept should have checked our business history before they approved our account? They also said they found there were mutiple payments on a same card. We are running wholesale business. We cannot control how often the resellers will buy and what card they will use. I called [sensitive content hidden] to find what was going on. He did not answer and reply. And I emailed few times to the Risk Mgt to follow up the status, no one replied. Till I filed complain to the Better Business Bureau. [sensitive content hidden] replied they would make decision on the May 30th. However, it did not happen either till I called few times on the 31st. [sensitive content hidden] said it was too late to transfer the money. It would take 48 hours to process. So I am waiting. However, do not be next victim. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I do not see any value of Paysafe. Search for their reviews before you consider to use it. #### Cons Bad service and the untrusftul business integrity. --- ### Used for Yeat - Overall rating: 1/5 - Reviewer: Martin B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Its tough to say Pros, however we used them for years because we didnt want to take the time to switch to a company that cared #### Cons We used Paysafe for years. As you have read, they have the WORST customer service. No one ever answers the phone and are only available by email, not answering for days. At one point they stopped depositing ACH for 3 months with NO NOTICE just because the depositing account had not been changed or updated in so long. Why would it change? Its amazing when you really dig into your bill how they deceive you vs what they say they charge and what you pay when you add all 30 plus fees. #### Reasons for switching to Paysafe Service --- ### Don't get even close to these guys! - Overall rating: 1/5 - Reviewer: Reuven D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I signed up with PaySafe for processing our credit card sales back in March 2019. By end of May 2019 I decided to move to a different card processing provider mainly due to the high cost (processing rate + multiple flat monthly fees). I signed a termination form they sent me and asked to discontinue all services. Nevertheless, to this date (7 months later) I keep getting statements from them with the monthly fees ($77.89 per month). I called customer service ~10 times asking them to remove us from all services but it still didn't happen. I had to ask my bank to reject all payments from them which they did, but after a while they came back using a different name. Apart from being annoying and time consuming, these unpaid false statements can damage your credit score. Do everything you can to avoid these guys!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I could not find anything worth recommending #### Cons Expensive, poor user interface, does not provide the required functionality --- ### RUN FROM PAYSAFE! - Overall rating: 1/5 - Reviewer: Renae J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered They seriously SUCK! Refer to above 1000 words. PS, After being on hold for 25+ minutes, the technical support guy never could even FIND my account by my merchant number. Finally, the receptionist was able to walk me through logging in. I wish I'd never heard of Clover because that led me to Paysafe. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOT A SINGLE THING GOOD ABOUT PAYSAFE! NOTHING redeemable about Paysafe! #### Cons First of all, you sign up with Clover, only find out you've been passed around like a hot potato to six different companies. All charging you more than their competitors. You finally get a flippin' statement, and if you have a question or concern, GOOD FRIGGIN' LUCK getting someone to help you! Repeated calls and lies and high turnover of staff will have you hanging for over a month just trying to get a legit answer. I haven't even been able to get into my dashboard to see my statements. Main reason I can't get an answer from these people is because they can't keep someone in the office long enough to remember what they were supposed to be doing for you! Unanswered emails and voice mail boxes full. On the phone right now with them on hold being passed around because they can't even find my company with the merchant number! There is NOTHING I would like to stay with Paysafe for. I'd pay the extra $100 they promised to save me on better customer service elsewere. IT'S NOT WORTH IT! #### Reasons for switching to Paysafe Because I was unaware of how good I had it with Epay Data! Epay Data is WAYYYYYYYYY better than this Paysafe CRAP! --- ### Beware... This company steals your money. - Overall rating: 1/5 - Reviewer: Fernando B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Terrible experience!... Beware of this deceiving company. I had to deal with [SENSITIVE CONTENT], the guy did not even know the terms of the contract, could not explain properly the terms of it. I cancelled the account however I was charge for services never received!... My company did not even receive the credit card processor!... #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Never received a credit card processor but still they charged me $196 #### Cons Beware of this company, especially of [SENSITIVE CONTENT]. The guy charged for a service we never received. We did not even received the credit card processor!... --- ### recensione paysafecard - Overall rating: 3/5 - Reviewer: Angelo A. - Verified reviewer: Yes - Industry: Music - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros la cosa piu bella della piattaforma è la semplicita #### Cons quando vai a fare la ricarica in un punto vendita ti chiede il codice fiscale --- ### Totally scammm! - Overall rating: 1/5 - Reviewer: Katrina S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Nothing its USELESS , SCAM, THEFT And the CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! ITS NOT WORTH PROMOTING ITS VERY MUCH EXPENSIVE! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing ITS USELESS , SCAM, THEFT AND THE CUSTOMER SERVICE ARE VERY LOUSY IN RESPONDING THEY R NOT HELPFUL TOTALLY USELESS AND THEY TAKE UR MONEY! #### Cons Nothing.....iTS A SCAM NOT WORTH PROMOTING its VERY MUCH EXPENSIVE! --- ### Great payment processor - Overall rating: 5/5 - Reviewer: Alexandra C. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very good user interface that allows to get any data you may potentially need, includes reports, great chargebacks management feature, etc. Tickets submission is easy and customer service responds to tickets promptly. #### Cons No cons. So far this software did not give us any troubles, which is exactly what we were looking for. --- ### Hidden Fees - Overall rating: 1/5 - Reviewer: Fred S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered The begging and setting up my account was stressful and confusing. Communication was horrible and it delayed a project. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros None. I was hoping to use their product in the field and continence. They inflated the fees and it costed us hundreds of dollars. #### Cons Their service did not work well and was complicated. There were hidden fees and the ballooned the costs. Then it was difficult to cancel are account. I wood never recommend these thieves. --- ### Paysafe Scam - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used other for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros These cards are bought anonymously at corner stores, petrol stations and supermarkets. They are most commonly used at places PayPal refuse to engage i.e. casinos and sex websites. #### Cons Paypal collect data on their customers and identify regular users who are likely to be vulnerable due to their addiction. Then they wait until they have around $40 left on their card and block the card using the excuse "for security reasons". They demand a picture of the customers ID with the Paysafe card. This is enough to put off anyone who wishes to remain anonymous. Then the picture won't fit the company's criteria so more pictures are required - none of these meet the criteria either. They use stock emails so there is never any actual customer service. Then they stop replying. They know the personality time of these users means the customer is likely to just give up. Their addiction means they buy another paysafe card. They won't be targeted again for a while. When they are the customer just accepts it. --- ### Avoid Paysafe - Overall rating: 1/5 - Reviewer: Richard W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered The hidden fees and increasing fees were a major problem. It seemed both deceptive and dishonest. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Processing charges online was not too hard. #### Cons I was being charged a lot per month and then the fees increased to $120 per month when I was hardly using it. When I went to cancel they charged me $495 with no warning. #### Reasons for switching to Paysafe I was trying to find a credit card process system with a reasonable rate. --- ### Paysafe cards are very convenient in Europe for payments < 20 USD - Overall rating: 5/5 - Reviewer: Valentin B. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with PaySafe card is very good. When I need to pay for my phone, or to have money on a card to buy from another country, I use PaySafe card. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Paysafe cards are used in Europe to add money to a Card (prepaid card, etc), to buy virtual currency, to send money to a friend. You can buy a Paysafe card in add money to an account in 1 hour, in Europe. For payments under 20 USD PaySafe cards are very good. #### Cons PaySafe card fee is 1% . In Eastern Europe PaySafe card is not very known. --- ### PaySafe Skrill Wallet - Overall rating: 5/5 - Reviewer: Andy K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Paysafe Skrill wallet is easy to signup and zero fee when transferring money to bank account abroad. It's easy for me to withdraw funds from my Paysafe Skrill wallet to my MTN mobile money wallet. #### Cons Online support is not impressive but there's room for improvement ! --- ### A reliable payment processor if you are okay with paying a premium - Overall rating: 4/5 - Reviewer: Ridhima C. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros The platform is easy to use and you can link up your Paysafe accounts to other online wallets . It makes online ordering a lot safer and you always know that you either get the product you want or your money back. #### Cons The fees can be borderline predatory and it's not uncommon for the transfer time to be longer than regular bank transfer . --- ### It'll Cost You - Overall rating: 1/5 - Reviewer: Paul L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing good about this service, don't touch with a ten foot pole, or they may charge you a fee for it. #### Cons This company is worse than a timeshare company. Told them what I needed and they sold me a bill of goods, hammering me with fees for a service I barely used. If you want your blood to boil, by all means sign up. #### Reasons for switching to Paysafe Rate was "lower" --- ### Owner at Kg marine - Overall rating: 1/5 - Reviewer: Carlos R. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered No benefits at all ....this company it’s the most unprofessional company to work with I don’t recommend for anyone to use them they over promise and so under delivered over charge my Customers and us #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Didn’t like all the lies and misrepresentation they perform in my business #### Cons I don’t like anything about this company --- ### Horrible! Do not Sign Up with them! - Overall rating: 1/5 - Reviewer: Oriana G. - Industry: Machinery - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered I have yet to have a worse experience to this day! This company sells you on supposedly saving money but in reality, it does not do such a thing. They charge a customer a fee and another extra merchant fee. These people are crooks! Oh, and don't try to cancel because they sell you on a month-to-month, only to charge you a cancellation fee as well as your monthly fee for EVERY SINGLE MONTH left on your contract. A contract that of course, they summarize for you so as to not actually let you read what is in it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing! Software is expensive, slow, and outdated. #### Cons Nothing is easy, convenient or good about this software. Wifi connection is terrible and I could nevertake payments when I needed to. --- ### BE AWARE!!! - Overall rating: 1/5 - Reviewer: Shmily d. - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered They are charging money for NOTHING!!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Nothing to like in oaysafe, Stay Away!!! #### Cons system is very not convinent, also they have thousends charges and fees --- ### Nathan G.'s review - Overall rating: 5/5 - Reviewer: Nathan G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used unspecified for unspecified - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered --- ### Easy and Secure Pay - Overall rating: 4/5 - Reviewer: Benjamin A. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helped our business with taking more secured payments. Easy to use to! I was very impressed. I would recommend. This software to other small business owners. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 --- Paysafe Reviews, Pros and Cons - 2026 Software Advice