--- title: "PioneerRx Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PioneerRx. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PioneerRx is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/pioneerrx-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pharmacy Software](https://www.softwareadvice.com/retail/pharmacy-comparison/) / [PioneerRx](https://www.softwareadvice.com/retail/pioneerrx-profile/) / PioneerRx Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/pioneerrx-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/pioneerrx-profile/alternatives/) # PioneerRx User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 92 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 79 reviews (86%) - 4 stars: 9 reviews (10%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (2%) ### Most mentioned cons - A con I have with pioneer is that I have to manually add a lot of the medications sometimes when I am looking for a med to fill. - We attempted to do a virtual inventory with PioneerRx and it did not work out very well. - Customer service s extremely poorDoesn’t email back Will not work with customer to explain system before purchasing ## PioneerRx customer reviews Showing reviews 1-25 of 92 (page 1). ### If you have a pharmacy, get PioneerRX - Overall rating: 5/5 - Reviewer: Raaed H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pioneer Rx helps me take care of my patients the best way possible and in a timely manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pioneer offers a ton of features from a simple pharmacy that does simple rx filling to pharmacies that immunize, deliver, MTM and more... Ease of use and speed is great! #### Cons Not much really. Overall a great program. It covers all my needs. I only wish we could personalize a few features a little more --- ### A whole new world - Overall rating: 5/5 - Reviewer: Cortney C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I started using Pioneer at my new job, and came from using enterprise. Two completely different layouts and it was tough for a couple months to get used to the ease of Pioneer. It was overwhelming at first with all the different screens it can open, but I love that it is not an outdated system. #### Cons A con I have with pioneer is that I have to manually add a lot of the medications sometimes when I am looking for a med to fill. #### Reasons for switching to PioneerRx In December of 2024 I got a new job and they were using Pioneer vs enterprise. --- ### Pioneerrx - Overall rating: 5/5 - Reviewer: Sara H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. provides Accuracy, Dependable customer service, ease of use is much better than previous used software! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support. Screen shot problems and they call back immediately. By far best in business. #### Cons Difficulty of MAR and sigs. Once learning curve established it has gotten better. --- ### Pharmacy Technician - Overall rating: 5/5 - Reviewer: Jae M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that claim insurance billing is fast. Sometimes it saves info from old prescriptions, so I don’t have to type it again. #### Cons I like everything about PioneerRX, I was able to help my customers get their prescription done in less than 10 mins! --- ### PioneerRx Review - Overall rating: 5/5 - Reviewer: Ben P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PioneerRx is great. Their customer service techs are able fix most issues in minutes and are easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PioneerRx has great reports that can be customized to whatever we are needing. This really helps us find pretty much anything that we need. #### Cons We attempted to do a virtual inventory with PioneerRx and it did not work out very well. We had to go back to having a physical inventory. --- ### Best balance of ease of use and security features - Overall rating: 5/5 - Reviewer: amar p. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Highly customizable workflow - granular admin, pharmacist and tech access controls - Custom Rx Audit report make life easy for desk audits - DIR estimator - Profit report can be generated factoring in estimated DIR or GER fees - Cash pricing estimator based on chain competitors near you - POS and sale data can be accessed from any workstation & POS integrated within Rx module - Control medication Perpetual Inventory can be maintained within the software ❤ - Training portal gives admin, a clear view of progress in training for each staff member - Customer ID info is available at the POS window as well as Pharmacist verification screen - Create patient profile by simply scanning Drivers License - PMP data submitted automatically - More secure since program can run without needing windows admin privileges ( helps prevents unauthorized software program installs ) #### Cons - Onboarding & maintenance cost is high compared others in the market. ( worth the cost though ) - Patient profile history could use a search feature instead of filtering - #### Reasons for switching to PioneerRx Features critical to stay ahead of the competition were available well before others, such as MedSync --- ### One of the best software I've used so far - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy. #### Cons Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced. --- ### No perfect softward package but this is as close as I have used. Came to DDM because of Pioneer. - Overall rating: 5/5 - Reviewer: Terry M. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Interface and forthought. For the most part everything is intuitive. Operation is practically flawless which is amazing on a Windows platform-very stable. Even though we primarily use in house support, Pioneer is very responsive when called upon. Higher resolution pill thumbnails are much needed-contrast is poor and makes it difficult to read imprinting #### Cons Higher resolution pill thumbnails are much needed-contrast is poor in some cases and makes it difficult to read imprinting. --- ### PioneerRx gives our pharmacists the tools necessary to provide the highest level care! - Overall rating: 5/5 - Reviewer: Kara B. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Central management of numerous stores and higher level of pharmaceutical care due to user friendly data and customizable workflow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The numerous workflow options allow you to customize the workflow to meet your store's unique needs and the customer service supports you every step of the way! #### Cons Conversion from RX30 to PioneerRx was difficult. I do not believe we could have planned any better and still there were problems. After 11 months on PioneerRx we still have to have RX30 access for audit purposes because escripts did not transfer in a usable format. --- ### I've been impressed with Pioneer since day one. Our old computer software was a nightmare. - Overall rating: 4/5 - Reviewer: Brittany J. - Verified reviewer: Yes - Industry: Pharmaceuticals - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered User Friendly and increase in Customer Care #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that its user friendly. You can easily train a new employee on the software. It really opens a lot of doors for better customer care. Also, the Software is constantly improving with updates and new features that really keep you up to date and your pharmacy moving forward. --- ### Not pleased with the conversion process. - Overall rating: 4/5 - Reviewer: Eddie Y. - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Automation of tasks, knowing where a patient's prescription stands in the fill process, integrated POS, and more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros - User interface is nice to look at - General support line has been prompt and helpful so far - Lots of features within the software - Almost everything within the software is automated, which saves time down the line - Lots of preparation beforehand to get you ready for conversion and software use #### Cons they actually did not make it a smooth transition when it came to the live date. For example, 1. Insurances didn't convert correctly, but they fixed it by next day 2. Not enough help on site on live week. Only 1 installer was provided and he was occupied with fixing the conversion issues, not much time was left for actual walk-throughs with my staff 3. Sample of our prescription label provided to them at least 2 weeks in advance, label presented on live day looked nothing like it, which was very disappointing 4. General lack of follow up and communication from Pioneer's help team regarding problems. I had to email and ask for a supervisor to get some kind of resolution to our problems. The feeling was like they did a system conversion and neglected the issues of the customer. --- ### The Pioneer software has prevented errors, saved the pharmacy money and educated me on information. - Overall rating: 5/5 - Reviewer: Traci U. - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the many ways we can manipulate the data to fit our needs. I also am very happy with the service provided when calling for help. It is definitely a company with the small business owner in mind. The way the software keeps up with the Rx's-for example if a patient has more than one we get notified and keeps them together. also great for inventory which saves time. #### Cons I cannot think of anything! If I put down something- it would probably be only my ignorance about the system. haha WELL DONE --- ### Started off rocky but I enjoy working on it now! I think it is a very good pharmacy system! - Overall rating: 5/5 - Reviewer: Tracy O. - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Before pioneer, we never had point of sale. I love the interface between the two. It's nice you can track the workflow of rx pickups. I like the directory for doctor lookup and third parties. There is a "phone" icon button to submit any help questions....helpdesk if very quick to respond to help with rejects or just general questions. #### Cons My biggest issue is overrides. They are there but using them and picking the correct one I just can't get the hang of. It is getting better! --- ### PioneerRX review for Rawls Pharmacy - Overall rating: 5/5 - Reviewer: Jeremy R. - Product usage: Used unspecified for unspecified - Reviewed: December 2012 - Review source details: This review was submitted organically. No incentive was offered Overall, it's great software. None of the cons are that major, nor would they prevent me from purchasing the program again. I highly recommend pioneerRX. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The program is very easy to learn. Has most of the features you want in modern pharmacy software. It is easy to see detailed third party claim info. Post edit prevents a lot of lost reimbursement due to errors (especially handy when other pharmacist fill in for you that aren't too familiar with pack sizes, etc). Highly customizable. Nearly every detail of labels and reports can be formatted for your specific needs. Has all the workflow features when you need them, can be turned off when you don't. Really too many features to name each one. As far as support, the phone at pioneerRX is always answered by a person. They are very helpful, plus they are always adding new features to the program making life easier. #### Cons The only feature I have seen in other current software that isn't featured in pioneer is the ability to capture the image of a prescribers signature and attach it to their profile for easy comparison durring verification checks. There is the occasional "lost" label that never prints, but I have had this issue with other programs as well. Sometimes it would be nice to be able to change a manual price directly, instead of having to enter a sub-screen. --- ### Software has been incredibly easy to use. - Overall rating: 5/5 - Reviewer: Elizabeth Q. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the color coding for prescription statuses. The tabs are well-organized and generally help me find what I am looking for. I also like the ease of checking inventory in the system because it makes my job easier. The search bank for isurances is also top-notch. #### Cons None, At this time, I do not see any improvements I would consider sharing. I would like to make the font larger on the screen, but that is a function I think I can do. --- ### Intuitive, easy to use pharmacy software - Overall rating: 5/5 - Reviewer: Brent D. - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered Increased efficiency and profitability at the pharmacy #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is very robust, yet everything is still easy to find making it a very intuitive system. New employees have picked it up after only a few days having worked different systems for years #### Cons Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way. --- ### PioneerRx is great to work with and has largely contributed to the success of our pharmacy. - Overall rating: 5/5 - Reviewer: Kayla D. - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I work in a new organization that is continuously growing, adding new specialties, and offering new services. PioneerRx software and staff are innovative and flexible enough to facilitiate our dynamic business model. I am very thankful for the PioneerRx employees who have helped me succeed in using this software to its fullest. #### Cons I would like to see more compatibility with infusion pharmacy (my apologies if this is actually already an available feature, because I would not be surprised if it was and I just missed the memo). --- ### Pioneer has far exceeded my expectations. - Overall rating: 5/5 - Reviewer: John M. - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pioneer is very easy to use and the ability to search for insurance information on a patient and to search for doctor information is invaluable. Those features save so much time which saves us money. I have worked on several other software systems and Pioneer is by far the best I have used. #### Cons Sometimes trouble shooting for a dual insurance bill can be difficult, but customer support always is available when I need it. --- ### Great Software. Helps manage a lot of back end tasks while you can focus on your real task at hand. - Overall rating: 5/5 - Reviewer: john s. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can use Excel to import anything needed. Also, if you can use Microsoft Word you can pickup PioneerRx quick. #### Cons There are some weird restrictions in terms of actions and reports, but they do take suggestions for new features. --- ### It has been great - Overall rating: 5/5 - Reviewer: Jim S. - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the great support I get . I love the fact that the program is updated at least weekly . I also love Orbit --- ### every time I call support I am helped immediately when tracie pundyke is in the office.!the best!! - Overall rating: 5/5 - Reviewer: suzanne s. - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the software is easy to use, self explanatory, and once you learn the ins and outs it is helpful - especially with all the alerts and reminders and workflow aides #### Cons it is not good at warning you when someone else is entering an escript at the same time you are and some of the overrides are difficult but I only have to call tracie to help --- ### Hard time getting hold of customer service,no after hours. - Overall rating: 5/5 - Reviewer: vijay v. - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered we have few pros and lot of cons comapared to previous software... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros editing on prescription and changing NDCs while reviewing...we could scan rx before we type prescription #### Cons customer service i will give negative rating....they take ages to solve problems...no after hours line.... --- ### Beware from the Accounting Department - Overall rating: 4/5 - Reviewer: Al J. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered I would have rated pioneer a perfect 5 star if it wasn't for a woman from their accounting department. I have always had a great experience with Candace, the equipment set up the team and technical support team. However, the woman ( from accounting) was no joy to talk to. She was very rude and disrespectful to me when I called her to question the extra month charge on my bill. She kept yelling at me and insisted that I must pay this extra charge simply because I already received a good discount on the purchase of the software. Worst, she added finance charges to that extra charge and couldn't explain to me the reason for this. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 --- ### Outstanding Software - Does Everything! - Overall rating: 5/5 - Reviewer: Paul B. - Product usage: Used unspecified for unspecified - Reviewed: December 2012 - Review source details: This review was submitted organically. No incentive was offered I have tried PharmaServ and QS/1's NRX systems. Pioneer Rx leaves them in the dust AND costs less! Their technical support is friendly, fast and effective. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Easy to use, Excellent (and immediate) customer service, contains all the features of our last two software vendors at a fraction of the cost, constantly adding new features at user's request, Stable system that literally does everything a pharmacy (even one that sells D.M.E., and does compounding) needs. #### Cons None! This System has no downside. --- ### Pharmacy with Pioneer - Overall rating: 5/5 - Reviewer: Debbie D. - Product usage: Used unspecified for unspecified - Reviewed: April 2014 - Review source details: This review was submitted organically. No incentive was offered I have used Pioneer for several years now and love this company and its fast service. You can get quick help when needed. They can remote in if any problems you cannot understand or get resolved and have many times done 3 way calls with you and insurance to fix these problem claims problem claims. I have talked with several people about their software and encouraged others to join the Pioneer group. Also have helped tremendous with third party reconciliation that took of too much of my time. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/pioneerrx-profile/reviews/?page=2) --- PioneerRx Reviews, Pros and Cons - 2026 Software Advice