PioneerRx Software


 

PioneerRx is a pharmacy management solution that helps independent pharmacies manage their business by supporting their day-to-day activities. It can be deployed either on-premise or in the cloud.

The primary features of PioneerRx are adherence and medication therapy management (MTM), financial intelligence, inventory management, point of sale (POS) and reporting. The software has a built-in medication synchronization program that allows users to track the prescription cycle of patients.

The MTM feature allows users to monitor the adherence level of their patients to prescribed drugs and generate alerts in case of any miss.

PioneerRx helps in monitoring financials such as account receivables, cash price analysis and third-party reconciliation. The inventory management module helps in usage-based ordering, loan tracking and auto-reorder points. Users can generate custom reports and export them in Excel or PDF formats.

The software also has mobile apps, PioneerRx and RxLocal, for Android and iOS devices.

 

PioneerRx - Transaction search
 
  • PioneerRx - Transaction search
    Transaction search
  • PioneerRx - Edit patient
    Edit patient
  • PioneerRx - Add new facility
    Add new facility
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

65 Reviews of PioneerRx

 

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Software Advice Reviews (3)
More Reviews (62)

Showing 1-3 of 3

ash from medpharm
Specialty: Pharmacy
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

good and comprehensive system but you will be nickeled and dimed

Ease-of-use

Functionality

Product Quality

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Value for Money

I own a chain of stores, they wanted my business so they offered me a package, after I paid and had them set up in my trial store, i told them so how do drivers capture signatures and they told me oh you want to capture signatures thats an extra cost, I told them that I already negotiated and was part of the price, after speaking to their manager they said no we already gave you enough discounts and getting signatures is extra, i lost almost investment to them but i decided that they will not see another dime from me, their way or the highway approach, be careful with them and hidden costs

Pros

system seems to be advanced , you can generate many reports, i never got to use it much as after installation they wanted some hidden fees

Cons

they give you a special for you to sign up then they don't deliver on their promise, hidden fees , multiple steps to process a script

Review Source
 
 

Bruce from R&B services
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Nice..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

very extensive feature list! i have had the time to learn all of the useful features. very satisfied

Cons

Although i enjoy using this regularly i just dont like the outsource connection compatability. but do not let this steer you away. there is always room for growth

Review Source
 
 

Al from Express Savings Pharmacy
Specialty: Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Beware from the Accounting Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would have rated pioneer a perfect 5 star if it wasn't for a woman from their accounting department. I have always had a great experience with Candace, the equipment set up the team and technical support team.
However, the woman ( from accounting) was no joy to talk to. She was very rude and disrespectful to me when I called her to question the extra month charge on my bill. She kept yelling at me and insisted that I must pay this extra charge simply because I already received a good discount on the purchase of the software. Worst, she added finance charges to that extra charge and couldn't explain to me the reason for this.

 
 
 
Showing 1-20 of 62

victoria from umc pharmacy

May 2018

May 2018

very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

The service is great everytime there is an issue a represenitive gets in touch with the pharmacy manager very quikly. Its very simple to use I started using the software and in a few days I had the system pretty much down, and it was a bit different from what I use to work on i like this very much!

Cons


when editing scripts it would be better if there were just a save button to prevent from waisting so much paper

Review Source: Capterra
 

Lisa from Pain Specialists of Austin Pharmacy
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

This software allows me to do my job with ease.

Pros

PioneerRx is easy to navigate and there is a high level of functionality for all of our pharmacy needs, from processing prescriptions to generating financial reports. It is also reassuring to know that the remote Support Team, as well as our local rep, are accessible and helpful in resolving most issues that arise in a timely manner.

Cons

On occasion, some of our preferred settings need to be reset after the weekly software update.

Review Source: Capterra
 

Kayla from Mississippi Center for Advanced Medicine

May 2018

May 2018

PioneerRx is great to work with and has largely contributed to the success of our pharmacy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I work in a new organization that is continuously growing, adding new specialties, and offering new services. PioneerRx software and staff are innovative and flexible enough to facilitiate our dynamic business model. I am very thankful for the PioneerRx employees who have helped me succeed in using this software to its fullest.

Cons

I would like to see more compatibility with infusion pharmacy (my apologies if this is actually already an available feature, because I would not be surprised if it was and I just missed the memo).

Review Source: Capterra
 

Chelsea from Jensen's Community Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Wonderful customer service and support team. Easy to navigate and train other staff on.

Ease-of-use

Functionality

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Value for Money

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Support

It offers a ton of tips to help the pharmacy run and is very easy to train new staff on so everyone is on the same page!

Pros

I love how easy this system is to use. Some pharmacy software in the past was hard to follow and you had to spend time searching for different functions. This system is very easy to use and if we have issues the support team is amazing and always right at our service.

Cons

I do not have any complaints. I do not like how many up dates this system has but each week I read the update descriptions and I am good to go. The direction and layout of this software is amazing and is my top choice for any pharmacy!

Review Source: Capterra
 

Terry from Discount Drug Mart

April 2018

April 2018

No perfect softward package but this is as close as I have used. Came to DDM because of Pioneer.

Ease-of-use

Functionality

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Pros

Interface and forthought. For the most part everything is intuitive. Operation is practically flawless which is amazing on a Windows platform-very stable. Even though we primarily use in house support, Pioneer is very responsive when called upon. Higher resolution pill thumbnails are much needed-contrast is poor and makes it difficult to read imprinting

Cons

Higher resolution pill thumbnails are much needed-contrast is poor in some cases and makes it difficult to read imprinting.

Review Source: Capterra
 

Jim from Medical Arts Pharmacy

April 2018

April 2018

It has been great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I love the great support I get . I love the fact that the program is updated at least weekly . I also love Orbit

Review Source: Capterra
 

LAURA from GREEN WAVE PHARMACY
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

I HAVE HAD A GREAT EXPERIENCE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

LOVE THE FEATURES, ELIGIBILIY CHECK, EASE OF INSURANCE RECONCILIATION, POS FEATURES A OUTSTANDING (LOVE THAT IT TELL YOU IF A PATIENT HAS ANOTHER RX WAITING TO BE PICKED UP WHEN YOU RING THEM OUT, EASE OF ITEM CHANGES LIKE ADDING ONE CHANGING ONE , SEARCHING FOR DOCTORS TO ADD TO SYSTEM AND PHARMACIES IS SO EASY, EASE OF TRANSFERING A RX WITH FAXING OPTIONS, HELP DESK IS FAST AND SUPER HELPFUL

Cons

SOMETIMES WHOLESALER PRICE UPDATES DO NOT APPLY QUICKLY OR ACCURATELY. SOME RX REJECTS ARE HARD TO FIX BY HAVING TO GO TO SEVERAL DIFFERENT PLACES TO ADD OR TAKE OUT INFO

Review Source: Capterra
 

Brandee from AllHealth Network Pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

I love this software! It is intuitive, functional and I have access to any information I might need.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

Functionality, and improved workflow, reporting and tracking.

Pros

Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.

Cons

I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.

Review Source: Capterra
 

Letetia from Mace's Pharmacy

April 2018

April 2018

Pioneer is the best pharmacy software I've used to date

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

I love how often they update the software and how many different functions it can perform. It would be much harder to maintain our medication sync program without this software. Customer support is always promptly available.

Cons

Sometimes there are software glitches after an update, but they are usually fixed quickly. Also, it would be great if making your own reports was more user friendly.

Review Source: Capterra
 

Charli from D-Rex Pharmacy

April 2018

April 2018

Pioneer is so user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Nothing is coming to mind at the moment, but I know that Pioneer is always working to improve the sofeware. Keep up the great work!

Pros

The sofeware is very easy to use and can be picked up quickly even by someone that has never worked in a pharmacy setting before. Our pharmacy is always finding new ways to use the software to make our workflow more timely to give our customers a faster fills. The support team at Pioneer is always there when we have questions or concerns. They're super fast to respond to our calls and always friendly!

Review Source: Capterra
 

Whitney from Liberty Hill Pharmacy & Compounding Center

April 2018

April 2018

My experience with PioneerRx has been phenomenal from day one.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros


PioneerRx's ease of use is what sets it apart from other pharmacy softwares. A brand new user can be up and running almost immediately. I specifically like that PioneerRx is great for compounding or hybrid pharmacies, I don't need another software to dispense my compounds. Their support & customer service is quick to respond and very knowledgeable. I used PioneerRx as an employee at 2 pharmacies, when it was time to select Rx software for my own pharmacy, PioneerRx was the easy winner.

Cons

1. The alert for non-matched/incorrect item in the check screen is inadequate 2. The reports can be difficult to manage, there are lots of reports to choose from, but not always the exact one you want.

Review Source: Capterra
 

Kevin from Sheldon's Express Pharmacy

April 2018

April 2018

System is a breeze to operate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

Ease of use and the many functions that it is capable of doing. Only wish I had more time to investigate what it can actually do. Pioneer is constantly upgrading the software to make it more user friendly and willing to seek advice from users on ways that it can be more efficient and easier to use.

Cons

Doesn't have any major flaws that I have noticed. Usually if there is an issue it is eventually corrected by Pioneer.

Review Source: Capterra
 

John from McLaughlin Pharmacy inc.

April 2018

April 2018

Pioneer has far exceeded my expectations.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

Pioneer is very easy to use and the ability to search for insurance information on a patient and to search for doctor information is invaluable. Those features save so much time which saves us money. I have worked on several other software systems and Pioneer is by far the best I have used.

Cons

Sometimes trouble shooting for a dual insurance bill can be difficult, but customer support always is available when I need it.

Review Source: Capterra
 

Matthew from Southwest CARE Center Pharmacy

March 2018

March 2018

Ease of use is excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Care Goals, point of sale, and Fedex integration are fantastic. We also love the integration with our IVR telephone system and overall professional design of the software.

Cons

As an HIV specialty pharmacy, we would love to see Transgender patient profile options to better serve our patient population.

Review Source: Capterra
 

Julie from Rogers Pharmacy

March 2018

March 2018

Easy to use and learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

I like how easy it is to use and learn. Can quickly pick up where to find stuff the system does pretty much all I need to perform most tasks I want Pioneer to do. Also Pioneer's eligibility check is so easy and convenient. One of my favorite features. Also love Pioneer's delivery app on the Ipad. Easy to deliver medications and have a list in one place and have an ability to pay while on delivery.

Cons

It would be really nice to be able to submit an automatic text if there is a problem with a prescription, such as it needs a prior authorization. Also a text to show prescriptions are ready, along with the price of prescription would be a neat feature, so people aren't surprised when they get here for the total price.

Review Source: Capterra
 

Sean from Empire Professional Pharmacy
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

Very Helpful and Professional.

Ease-of-use

Functionality

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Support

The ability to customize recurrent sig codes and fill dates with day supplies and ndc listings make repetitive tasks simpler and reduces user error.

Pros

The ease of use and the consistency. The Ability to customize and change functions as needed to meet our needs and those of our patients. The ability to adress and issue with a live person a click away and by phone within seconds sometimes of submitting a ticket instead of the hours I spent waiting for a reply from HBS, It has been an excellent change of pace.

Cons

The only item i'd like to see change on a whim is the ability to show both NDC's On the label of a split billed item! Everything else has been excellent and with the range of customization offered by the help desk you simply cannot go wrong.

Review Source: Capterra
 

Sara from St Bethlehem Drugs

March 2018

March 2018

Love the software and performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Medication sync built in, CMR links, easy to use workflow, easy inventory management, pricing and more!

Pros

I like the price for the amount of services. The direct contact with support for software and hardware services. Compounding templates and billing are much easier to understand and use. Have even been able to teach compounding technicians. Sync integration and support

Cons

more understanding with integrating omnicell and pill packaging for our patients. May just need better training.

Review Source: Capterra
 

QUINEE from Live Smart Pharmacy

March 2018

March 2018

Wonderful experience. Calls in a timely manner. Very helpful...

Ease-of-use

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Value for Money

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There are so many thing implemented. Auto fills, text messages when meds are ready. Talking points with patients "Incomplete action", delivery system that scans, Drug interaction check, helps with pricing when ptn does not have insurance- we are able to compare with retail chain and our prices as well. I am exploring new things everyday. There are many features that can be displayed at your wanting

Pros

Always helps promptly. Very professional, and great attitude.

Review Source: Capterra
 

Rowena from AxessPointe Community Health Center

March 2018

March 2018

I am very impressed with PioneerRX's functionality and versatility.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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The ability to customize the software to maximize our workflow is great. We also love the ability to glean data from PioneerRX to analyze our business.

Pros

The best aspect of PioneerRx by far is their customer service (Erica, in particular is great). They are very responsive to help requests, often calling back within minutes of a request. They are willing to spend as much time as needed with you until you are satisfied the issue has been resolved. In the rare instance they are unable to answer your question right away, they will forward the issue to someone who can answer the question and most importantly, they follow through with you.

The PioneerRx software itself is amazing. The software can be customized to fit your workflow. There is a wealth of information waiting to be explored within PioneerRX. There are many ways to leverage PioneerRX to maximize workflow and profitability.

Another positive aspect of PioneerRx is the online community of current users. There are forums for anyone who has questions about how certain aspects of PioneerRX work in a practical setting. There is also a way to upvote requests from users, so that you have some input in how PioneerRX is developed in the future. Being so open to feedback is just another great aspect of their customer service. Overall it is the best pharmacy software I have used, to date.

Cons

There is nothing in particular that I do not like about PioneerRX. I would like the developers of PioneerRx to continue to listen to the community regarding changes they wish to see in Pioneer.

Review Source: Capterra
 

Tyler from U Save Pharmacy Cozad
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Absolutely LOVE this software and the people at Pioneer Rx.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An advantage over anybody that is not using Pioneer Rx software.

Pros

The features, ease of use, and mostly the customer service. I feel that I have the best software available at an affordable price to put my pharmacy in a position to succeed. Also the commitment to keep up with the ever-changing field of pharmacy. The people that I've worked with over the past few year have always amazed me with the knowledge, speed, and kindness they bring everyday.

Cons

Wholesale integration is good but could be GREAT if they could bring in a more robust and accurate rebate model to ensure we are getting the best price every time.

Review Source: Capterra