PioneerRX

RATING:

4.8

(93)

About PioneerRX

PioneerRx Pharmacy Software, part of the RedSail Technologies family, leads the charge in creating an innovative and patient-centric approach to pharmacy. We equip pharmacies with the essential tools and resources to flourish in this evolving industry. Through active engagement with our users, we continuously refine our software, ensuring it remains at the forefront of industry innovation. PioneerRx enables pharmacies to optimize their workflows, elevate clinical care, and fortify patient bonds. By selecting PioneerRx, you're not just adopting software; you're joining a community of forward-thinking pharmacy professionals committed to driving meaningful change. Discover why PioneerRx stands as the top choice among community pharmacies across the country.

PioneerRX Pricing

Please contact PioneerRX directly for pricing details

Free trial: 

Not Available

Free version: 

Not Available

Transaction search

PioneerRX Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

5

Most Helpful Reviews for PioneerRX

1 - 5 of 93 Reviews

Alan

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2017

Great product with great support

I bought Pioneer in 2013 after using QS1 for 20 years. The system did not transfer the competitive prices from QS1 that I had set into the old software, and I had difficulty in maintaining a good margin on low priced generics as well as maintaining continuity on pricing, especially generics. After muddling through it for 3 years and doing the best we can, and voicing my frustrations on this site, Pioneer called me and said they wanted my issues resolved and volunteered to send a rep to my store for the better part of 3 days. Customer support representative was exceptional in his willingness and ability to explain and resolve my issues. I was able to get better control over my generic pricing and he also led us to a multitude of other issues to better utilize what Pioneer offered the independent pharmacy. My staff loves it. It does a great job managing our profit/loss issues (with the DIR exceptions) and I may be able to save money by d/cing other programs that Pioneer can handle. My biggest recommendation would be that if you aren't happy with the product, ask them to fix it. don't give up until you get results. It can do a lot more than you think it can. the on site training is somewhat limited. I wish they would have spent more energy into pointing out things at time of installation (perhaps a checklist, provided by current users, would help). I am a bit old school and Pioneer is a highly technical software so the learning curve was a bit steep for me. I would recommend this software over QS1 and am very happy with the service they provided.

PROS

it can do just about anything once you figure out how to work it.

CONS

it is technical and a bit convoluted so may require some serious training. the learning curve might be a bit steep.

Brandee

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

I love this software! It is intuitive, functional and I have access to any information I might need.

Functionality, and improved workflow, reporting and tracking.

PROS

Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.

CONS

I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.

ahmed

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2018

terribly inefficient software

none

CONS

Nour advised PioneerRx that the software which was represented to be simpler, was actually much more complex to use. Specifically, Nour advised PioneerRx of the following problems: There are too many statuses; many more than the essential will call, filling que, in-take que, rejection que and on order. 75% of the data entry screen is blank and all of the essential and a significant amount of non-essential information is shown in a small font on the other 25% of the screen. It is unorganized, not in the same format as the prescription is laid out. The data entry itself is more difficult than Supreme Royal Pharmacy Software which allows the user to browse with a tab button through a prescription. Nour was told PioneerRx integrates with PK Software, but it does not. Nour was told QR Code could be printed, but it cannot. Textphone notification must be manually turned on for each individual patient which is a significant amount of extra work collecting carrier date on each patient. Escripts do not auto-populate adding more work for the Pharmacy.

Mike

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2014

QS1 to Pioneer conversion

Anytime you change the initial days are not easy.....as was the case when we changed our pharmacy software from QS1 to Pioneer. It was not easy....but when is change easy???? IT NEVER IS!!! The main thing is 7 months later I am so happy I made the change. There are a lot of reasons why I like Pioneer better now after scratching the surface of it. The reporting features are way easier to use and the I-pad delivery pad for signatures is awesome. At our check station on rx's it lets you know if you have a ndc issue and one click later it reverses the claim puts the rx under the correct ndc that you are now using and prints a new label in a matter of 5 seconds....impressive! The general filling functions are easy to use just hard to change your ways when you are used to looking at a rx a little differently in qs1. Pioneer allows you to create facilities and attach people to them in easy fashion and does a great job of tracking those people in and out with dates and up to actual times of discharge time if you want to go to that point. At the end of the day and you have 5 rx's going to 5 different people at the same facility,..... all you do is print a one page report that charges the rx's to those 5 separate accounts all at the same time and places a delivery signature on those rx's when it is brought back and scanned in. BUT #1 TO ME IS THEIR CUSTOMER SERVICE.......we actually have just one main person we all call here at the pharmacy at Pioneer and she know our store very well and the people working in it and she also know "Holcomb Pharmacy" ....she knows we have 3 Nursing homes, 1 blister pack facility, and the way our pharmacy operates. Therefore when you call your assigned a contact person that person already has a great idea of how they need to help you, and help they do. I can't say enough about their customer service, it is the difference maker when it comes down to it. All systems can do the general functions of filling rx's but its all those little things that each independent pharmacy is that makes running a pharmacy a challenge. Pioneer takes the time to work one on one with you to make your life easier. I am very satisfied and happy with the change. Last week I asked my primary data entry person and my primary pharmacist what they thought after 7 months and both of them replied that they "would not want to go back." GREAT SYSTEM AND GREAT PEOPLE BEHIND IT SUPPORTING YOU.AT PIONEER RX!!!

Jonathan

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

PionnerRx makes filling prescriptions and running a pharmacy a breeze

PROS

I love how intuitive the software is--I had no trouble becoming familiar with it. The features are what truly sets Pioneer apart from the rest. Patient profiles can contain a tremendous amount of information and notations that makes filling prescriptions both easier and quicker. Documentation is customizable from the broadest scope of a particular third party plan all the way down to individual fills of each prescription. Managing inventory is a breeze thanks to the abundance of reporting available. I can't imagine not using Pioneer.

CONS

Honestly, with the weekly updates from Pioneer, there is little room for improvement. They take customer input very seriously and are incredibly prompt in resolving issues or answering questions.