PioneerRx Software


PioneerRx is a pharmacy management solution that helps independent pharmacies manage their business by supporting their day-to-day activities. It can be deployed either on-premise or in the cloud.

The primary features of PioneerRx are adherence and medication therapy management (MTM), financial intelligence, inventory management, point of sale (POS) and reporting. The software has a built-in medication synchronization program that allows users to track the prescription cycle of patients.

The MTM feature allows users to monitor the adherence level of their patients to prescribed drugs and generate alerts in case of any miss.

PioneerRx helps in monitoring financials such as account receivables, cash price analysis and third-party reconciliation. The inventory management module helps in usage-based ordering, loan tracking and auto-reorder points. Users can generate custom reports and export them in Excel or PDF formats.

The software also has mobile apps, PioneerRx and RxLocal, for Android and iOS devices.



83 Reviews of PioneerRx

Overall rating

4.80 / 5 stars

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Showing 1 - 20 of 83 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

One of the best software I've used so far

With how easy the program is to use it makes training very simple. All the buttons are shown and it's easy to navigate throughout the different tabs. You're able to also put in a request for one of the PioneerRx techs to call you so that you don't have to get tied up with trying to call them. When you put in the request you're able to provide information on the issue and most times they're calling back to let you know that they solved the issue you were having.

Pros

I like how easy this software is to learn and use. The ability to have a PioneerRx member contact you in case of any software issues is also very handy especially during rush hour in the pharmacy.

Cons

Some recent issues we've had in the past few months is that the program will freeze up. We tried to merge several stores onto one server and it caused issues throughout the stores. The main issue was the lag time and that it would freeze out all the computers within the pharmacy. We recently switched over to another software due to the lagging we had experienced.

August 2018

Teresa from Mobley Drugs

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Mobley Drugs

The numerous tabs that we can choose from are great. The tabs are organized in a way that makes it easy to find what you need. The patient tabs, items tab (Rx and Otc), immunization tab, etc, have a lot of choices to choose from that makes my job easier. The types of reports that you can choose to run are very helpful and I use the reports daily. Pioneer Rx is very user friendly and is the best pharmacy system I have ever used.

Pros

Pioneer Rx provides an abundant amount of information, reports, and ease to find what you need.

Cons

I think one thing that could make the system better is if it was easier to customize a report that is not available from the already established reports.

July 2018

Andrew from Discount Drug Mart

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I am very happy with the pioneer software for the most part. Seems to do what it's supposed to do.

Pros

There are lots of things to love about pioneer. One of my favorite features is the ability to generate and fax a prescription transfer so that I don't have to waste my time doing it over the phone. I also like how there is a central database of doctors so that i rarely have to manually enter MD info. The ability to look up insurance info is wonderful also. Many things to like about pioneer.

Cons

I would love it if the software could generate and place our McKesson order, but I think that it's partially the fault of our corporate policies as opposed to Pioneer.

July 2018

Elizabeth from Friends and Family pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Software has been incredibly easy to use.

Pros

I love the color coding for prescription statuses. The tabs are well-organized and generally help me find what I am looking for. I also like the ease of checking inventory in the system because it makes my job easier. The search bank for isurances is also top-notch.

Cons

None, At this time, I do not see any improvements I would consider sharing. I would like to make the font larger on the screen, but that is a function I think I can do.

July 2018

Christina from MD Pharmacy #2

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Educational, Helpful Customer Service Rep., & Awesome

Pros

Pioneer is a great software to use. It has so many options available to pharmacies to utilize with their patients needs and several ways to keep up with the state standards. Staying compliant with star-rating is also easy with the notifications that are alerted during the filling process. It makes filling prescriptions easier and more efficient.

Cons

There is not really any thing I could recommend as far as changing because the software is that great.

July 2018

Brent from Hereford Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Intuitive, easy to use pharmacy software

Increased efficiency and profitability at the pharmacy

Pros

The software is very robust, yet everything is still easy to find making it a very intuitive system. New employees have picked it up after only a few days having worked different systems for years

Cons

Updates are almost too frequent. It is very hard to implement updates once you have become accustomed to processing or using the system a certain way.

July 2018

Matt from Lyons Pharmacy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Pioneer is a great software for our pharmacy. Very powerful and lots of customization

Easy to navigate

Pros

Once familiar with the software, the options are pretty much endless for what you can do. Love the ability to leave critical comments that are easy for the next shift to follow up with once the patient calls back. Good workflow. Easy to find or track down any old RX, i.e. ability to search by name, drug, dispensing date, MD, etc. Generally user friendly.

Cons

Slightly larger buttons, i.e. click to call, or edit patient profile. Ability to add ins from the "edit RX screen", Click to call feature for Check screen. Integrations with other softwares, i.e. to get a patient signature via email/text. Ability to track anyone who alters an RX critical comments.

June 2018

Bill from Brown Drug Company

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

It is great having a system that is superior to previous systems, particularly the Customer Service.

Pros

Having the reasons to want to pick five stars in each category. It is refreshing to deal with a company that has a great product, terrific Customer Service that you hear from in a matter of minutes, not hours or days. Specialists that are familiar with the answers, and the correct one either responds to you or is gotten on the call. The weekly upgrades are a real benefit as well.

Cons

If PioneerRx could figure out how to stop DIR fees, that would be the ultimate. Since that is probably not going to happen, we will continue to enjoy the best choice we made in recent times by switching to PioneerRx.

June 2018

Traci from Audubon Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The Pioneer software has prevented errors, saved the pharmacy money and educated me on information.

Pros

I love the many ways we can manipulate the data to fit our needs. I also am very happy with the service provided when calling for help. It is definitely a company with the small business owner in mind. The way the software keeps up with the Rx's-for example if a patient has more than one we get notified and keeps them together. also great for inventory which saves time.

Cons

I cannot think of anything! If I put down something- it would probably be only my ignorance about the system. haha WELL DONE








June 2018

ROB from SEVEN LAKES PRESCRIPTION SHOPPE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Pioneer has streamlined our workflow. It makes perpetual inventory and ordering more efficient.

Pros

I love the support received. They are always willing to take the time to help and are quick to respond. Pioneer allowed us to streamline and grow our sync program to over 850 patients. Pioneer has allowed us to easily set up perpetual inventory for rx and retail items and order those items automatically instead of using manual processes. The reporting is great. You can really dial in to whatever metric you are looking for.

Cons

The clinical side of pioneer could be much less bulky and more user friendly. (CMRs, goal setting, CPESN, etc)

June 2018

Jared from Cecil's Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

I have been incredibly happy with our switch to pioneer, I can't imagine what life was like before.

Pros

I love the ease with which to do everything. I have a saying about pioneer, "if you can dream it you can do it". Pioneer has made life so easy for us here at the pharmacy. I especially love the sync program, it has been the best thing for our workflow

Cons

I have been extremely happy with pioneer, I can't think of anything that I would want to change right now.

June 2018

Theresa from Medicine Shoppe

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Pretty easy to use

Pros

I like that you have to scan the label and medications when filling. Definitely prevents any sort of error

Cons

I wish that the patient name would be in alphabetical order in the pending doctor call back/print queue automatically.

June 2018

Chad from Gaston Family Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Pioneer is the best operating system I have ever used.

too many to list!

Pros

I love the ease of use, the customer service is second to none. The response times for the support reps is exceptionally quick. Support always makes it their priority to help you resolve any and all issues. I like the fact that they ask for our feedback to help improve the operating system. Having worked for a few chains and using their systems they are are really missing out.

Cons

I really can think of nothing that could make the operating system better. Continuing to listen to the users and making minor adjustments will add to the already exceptional operating system.

June 2018

Travis from Centerstone

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

Dealing with Pioneer is like taking a drive on Sunday with no vehicles on the road- Smooth sailing

Pros

I simply Love the fact that the customer service is extremely helpful & patient. When I first started using this system I had to call a lot, but fortunately for me The support staff was Wise helped me with my fear of this software even thou we are somewhat enemies.... Go Vols!!!

Cons

Whenever I figure that out I'll definitely let you know , but you've seriously surpassed my expectations.

May 2018

Latoya from Walmart

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

My Experience with Pioneer has been amazing from the software program down to the customer service.

Pros

I like most about this software is that if I come across any problem using the software, being that I am a new user, Pioneer support is always there to help with a quick reliable response.

Cons

I can't say that I have any Cons for this software. My 2 month experience as been amazing to say the least.

May 2018

Tracy from Branchville Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Started off rocky but I enjoy working on it now! I think it is a very good pharmacy system!

Pros

Before pioneer, we never had point of sale. I love the interface between the two. It's nice you can track the workflow of rx pickups. I like the directory for doctor lookup and third parties. There is a "phone" icon button to submit any help questions....helpdesk if very quick to respond to help with rejects or just general questions.

Cons

My biggest issue is overrides. They are there but using them and picking the correct one I just can't get the hang of. It is getting better!

May 2018

Tamer from MedTime Pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

I couldn't Imagine starting my pharmacy without the help of Pioneer, They held my hand from day one.

Pros

I love the training they offer for new Techs and i LOVE the support system they have in place. My account manager knows all my staff and she is there always for me. I remember the first couple of weeks how they assigned a person just for me to help me out. #priceless

Cons

I would like to see automated report printed (old will call, cycle counts...) rather than manual printing.

May 2018

Fawad from Global Pharmacy

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Much better compared to other pharmacy software programs. Highly recommended!

Pros

PioneerRx pharmacy software is very user friendly. It has all the tools and functions any good pharmacy software should have. The staff is very professional and helpful. They resolve any issues you might have right away.

Cons

Even though it is one of the best pharmacy software what I personally feel is they should bring the cost a little down and make it more affordable. I know a lot of independent pharmacies which uses other programs just because PioneerRx is too expensive for them.

May 2018

victoria from umc pharmacy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

very easy to use

Pros

The service is great everytime there is an issue a represenitive gets in touch with the pharmacy manager very quikly. Its very simple to use I started using the software and in a few days I had the system pretty much down, and it was a bit different from what I use to work on i like this very much!

Cons


when editing scripts it would be better if there were just a save button to prevent from waisting so much paper

May 2018

Lisa from Pain Specialists of Austin Pharmacy

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

positive

This software allows me to do my job with ease.

Pros

PioneerRx is easy to navigate and there is a high level of functionality for all of our pharmacy needs, from processing prescriptions to generating financial reports. It is also reassuring to know that the remote Support Team, as well as our local rep, are accessible and helpful in resolving most issues that arise in a timely manner.

Cons

On occasion, some of our preferred settings need to be reset after the weekly software update.