PioneerRx Software


 

PioneerRx is a pharmacy management solution that helps independent pharmacies grow their business by supporting their day-to-day activities. It can be deployed either on-premise or in the cloud.

The primary features of PioneerRx are adherence and medication therapy management (MTM), financial intelligence, inventory management, point of sale (POS) and reporting. The software has a built-in medication synchronization program that allows users to track the prescription cycle of patients.

The MTM feature allows users to monitor the adherence level of their patients to prescribed drugs and generate alerts in case of any miss.  

PioneerRx helps in monitoring financials such as account receivables, cash price analysis and third party reconciliation. The inventory management module helps in usage based ordering, loan tracking and auto-reorder points. Users can generate custom reports and export them in excel or PDF formats.

The software also has mobile apps, PioneerRx and RxLocal, for Android and iOS devices.  

 

PioneerRx - Transaction search
 
  • PioneerRx - Transaction search
    Transaction search
  • PioneerRx - Edit patient
    Edit patient
  • PioneerRx - Add new facility
    Add new facility
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

228 Reviews of PioneerRx

 

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Software Advice Reviews (2)
More Reviews (226)

Showing 1-2 of 2

Pamela from University of Toledo Medical Center
Specialty: Health & personal care
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2017

October 2017

Unprofessional and rude

Ease-of-use

Functionality

Product Quality

Customer Support

Cons

After your contract is signed, they are not customer service oriented. The vice president of sales and implementation manager hung up in the middle of a conversation. Each company representative we spoke to did not like being questioned. Totally inflexible.

 
 

Al from Express Savings Pharmacy
Specialty: Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Beware from the Accounting Department

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would have rated pioneer a perfect 5 star if it wasn't for a woman from their accounting department. I have always had a great experience with Candace, the equipment set up the team and technical support team.
However, the woman ( from accounting) was no joy to talk to. She was very rude and disrespectful to me when I called her to question the extra month charge on my bill. She kept yelling at me and insisted that I must pay this extra charge simply because I already received a good discount on the purchase of the software. Worst, she added finance charges to that extra charge and couldn't explain to me the reason for this.

 
 
 
Showing 1-20 of 226

Caroline from The Medicine Shoppe

October 2017

October 2017

User friendly pharmacy software that has lots of extra functions!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is much more user friendly than other pharmacy software I've used and I've had experience with 3 other brands. If there is a report you need, Pioneer can generate just about any report you need.
There are other functions such as faxing such reports, merging patients, and ease of "batching" refills to be run. Other software I have used made it difficult to edit prescriptions that had been processed. Editing prescriptions is so easy with Pioneer.

Cons

It can be a bit difficult to navigate at first, until you get used to it. I had to make a lot of changes to make the software look and function how I wanted it to.

Source: Capterra
 

vijay from yorkwellness pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Hard time getting hold of customer service,no after hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

we have few pros and lot of cons comapared to previous software...

Pros

editing on prescription and changing NDCs while reviewing...we could scan rx before we type prescription

Cons

customer service i will give negative rating....they take ages to solve problems...no after hours line....

Source: Capterra
 

Chris from Forster's Pharmacy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Best clinical dispensing software on the market.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Workflow optimization, clinical patients, etc...

Pros

Changes with the time. Patient profile allows for great customization and clinical additions. I also like all of the workflow optimization.

Cons

The dual billing for NYS EPIC is not intuitive. The add ons need to be customized to the workflow properly.

Source: Capterra
 

Eddie from Garfield Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Not pleased with the conversion process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation of tasks, knowing where a patient's prescription stands in the fill process, integrated POS, and more.

Pros

- User interface is nice to look at
- General support line has been prompt and helpful so far
- Lots of features within the software
- Almost everything within the software is automated, which saves time down the line
- Lots of preparation beforehand to get you ready for conversion and software use

Cons

they actually did not make it a smooth transition when it came to the live date. For example,
1. Insurances didn't convert correctly, but they fixed it by next day
2. Not enough help on site on live week. Only 1 installer was provided and he was occupied with fixing the conversion issues, not much time was left for actual walk-throughs with my staff
3. Sample of our prescription label provided to them at least 2 weeks in advance, label presented on live day looked nothing like it, which was very disappointing
4. General lack of follow up and communication from Pioneer's help team regarding problems. I had to email and ask for a supervisor to get some kind of resolution to our problems. The feeling was like they did a system conversion and neglected the issues of the customer.


Source: Capterra
 

Alan from Medicap Pharmacy
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great product with great support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought Pioneer in 2013 after using QS1 for 20 years. The system did not transfer the competitive prices from QS1 that I had set into the old software, and I had difficulty in maintaining a good margin on low priced generics as well as maintaining continuity on pricing, especially generics. After muddling through it for 3 years and doing the best we can, and voicing my frustrations on this site, Pioneer called me and said they wanted my issues resolved and volunteered to send a rep to my store for the better part of 3 days.

Customer support representative was exceptional in his willingness and ability to explain and resolve my issues. I was able to get better control over my generic pricing and he also led us to a multitude of other issues to better utilize what Pioneer offered the independent pharmacy.

My staff loves it. It does a great job managing our profit/loss issues (with the DIR exceptions) and I may be able to save money by d/cing other programs that Pioneer can handle. My biggest recommendation would be that if you aren't happy with the product, ask them to fix it. don't give up until you get results. It can do a lot more than you think it can. the on site training is somewhat limited. I wish they would have spent more energy into pointing out things at time of installation (perhaps a checklist, provided by current users, would help). I am a bit old school and Pioneer is a highly technical software so the learning curve was a bit steep for me.

I would recommend this software over QS1 and am very happy with the service they provided.

Pros

it can do just about anything once you figure out how to work it.

Cons

it is technical and a bit convoluted so may require some serious training. the learning curve might be a bit steep.

Advice to Others

Great service. they want to keep the customer happy

Source: Capterra
 

Amar VN from Grubbs Pharmacy & Surgical Supplies

December 2016

December 2016

Feature set compare to chains

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very user-friendly and streamlined steps help reduce data entry errors significantly. Makes it easy for onboarding new employees

Source: Capterra
 

Blake from Whitley Pharmacy

October 2016

October 2016

PioneerRx Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Integrations with nearly everything!

Source: Capterra
 

amalia from lark drugs

December 2014

December 2014

software review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

great pharmacy system with great customer support

Source: Capterra
 

Jolie from Adams Drug Store Inc

December 2014

December 2014

Jolie Mcdaniel

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

easy to use, access to help

Source: Capterra
 

Craig from Brown Drug

November 2014

November 2014

pharmacist

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

easy to train new employees

Source: Capterra
 

Kerry from GuidePoint Pharmacy

November 2014

November 2014

TECHNICIAN

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The best feature is user friendliness

Source: Capterra
 

MIKE from Hallsville Drug

November 2014

November 2014

Pioneer Rx

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

webinars very helpful, ease of use i.e., new Dr addition, secondary claims,

Source: Capterra
 

Harris from Med Shop Pharmacy

November 2014

November 2014

PIONEER RX

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

GREAT SUPPORT FROM OUR ACCOUNT MANAGER KARCALLA JACKSON

Source: Capterra
 

Michael from Arrow Prescription Center #31

November 2014

November 2014

Great System!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great system, always pushing forward with technology, awesome customer service

Source: Capterra
 

Evan from New Clinton Pharmacy, Llc

November 2014

November 2014

Owner

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Windows based... always updating capabilities

Source: Capterra
 

Giovanni from Hardy White- Raleigh, NC

November 2014

November 2014

Pioneer is Awesome!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Too many to list!!

Source: Capterra
 

Marvin from Norwin Pharmacy

November 2014

November 2014

Presidnet

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very easy to use, and has all of the latest features you would want in a system.

Source: Capterra
 

Ashleigh from Steven Jensen

November 2014

November 2014

Review for Capterra

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ease to use is awesome.

Source: Capterra
 

Chocky from Medical Arts Pharmacy

November 2014

November 2014

pioneer software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

quick to update
ease of use
great support system

Source: Capterra
 

Shelli from Carmichael

November 2014

November 2014

CARMICHAELS PHARMACY BILLING DEPT

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The customer Service dept is so nice and helpful, Especially our Act Manager, Maysa. She will always strive to attend to our needs, We are extremly delighted that we are with Pioneer.

Source: Capterra