Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

Replied May 2018

Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Replied October 2020

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Replied May 2018

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com

Replied February 2020

Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager

Replied August 2019

Sir, We did look into the reason, as to why the SIG field was locked. The reason for this was, is if the Rx was transmitted and verified by the RPh - if at a later point some tech wanted to change the SIG from Take in the morning to take at night - or if they change the way the RPh wrote instructions on how to take the medication - we wanted to ensure that this behavior was controlled. I understand that to handle a typo, you have to basically unlock a BILLED Rx - and that's a process that you have to go through, however in terms of audits and error's, we wanted to avoid un-intentional consequences when someone changes an Adjudicated and Verified Rx, that is why we decided to lock all the fields. However I see that it causes you to lean heavily on hating the feature. Allow us to see if we can come up with a configuration so that users who want to implement tighter controls, they can configure it accordingly and uses who do not want to lock this field can keep it open. Thank you

Replied August 2018

Dear PrimeRx User, While we appreciate the comments on ease of use, we do want to address the other comments. The Refill Queues, Refill Compliance, Dashboards, Med Sync option are some of the features used by the pharmacies on a day to day basis to ensure that Patients are being attended to on a regular basis. We train all our users, encourage them to join the Webinars, look at the online video portal for continuous training so that they can learn and implement the queues, and automated features in their pharmacies. I can assure you that we can address your issue, and have another training session scheduled to take you through these options. Once you go through the options, and implement them in your pharmacy, I can assure you, that you will be able to automate the monthly maintenance of your patients. Thank you,

Replied May 2018

Sir, We will have an analyst reach out to you asap to understand the glitches that you are referring to. With every release we do provide a comprehensive list of updates and changes in our release notes. It could be possible that a function that was working one way, was changed intentionally at the suggestion of pharmacies - and maybe that could be something that was being referred to. In any case, we will definitely reach out to see which issues you are referring to, and will also attempt to change your experience with PrimeRx. Our goal is to exceed your expectations. In the meantime, please do reach out to support@micromerchantsystems.com if you need us for any reason whatsoever. If you can kindly respond to my email personally with the name of your pharmacy or your contact info, that would be appreciated. It will help us reach out to you and get those issues addressed efficiently and to your satisfaction Thank you Team MMS

Replied September 2018

Dear PrimeRx User, Thank you for your comments - we do appreciate the 5 star ratings and your continuous support. Dual Insurance is a one step process. IF the Billing sequence is defined, then the system bills to Primary, and upon Copay sends the claim to the secondary for copay collection - automatically. Allow us to have a trainer reach out to you. We will take you through a one-on-one session and explain this simple process. At that time, our trainer will also discuss the option for Will Call in a different color and get more input from you on that - we are always taking suggestions for customization - hence this should be addressed as well. Thank you,

Replied May 2018

Sir, Appreciate the 8/10 score (although the expectation is to get 9+ score every time) We are enhancing the error reporting on control submissions. This is coming your way by March 31st. The system will not only pop it up, but automatically pull those prescriptions and allow you to correct them. We do a audit trail on document edits, which is why we change the date and time stamp. This is something that was actually requested by a lot of pharmacies - hence we did the needful for audit tracking. We will surely reach out to you and explain this. In the meantime, please do reach out to us with suggestions, comments or concerns through our Support email, support@micromerchantsystems.com Thank you,

Replied February 2019

Dear Sir, I am so sorry you feel this way about PrimeRx customer service. Can I help you by bringing your issues to the head of Customer Services?

Replied March 2023

Thank so much for the 5-star review and value your time taking time to validate your PrimeRx experience. We are thrilled to hear such good feedback, and that our pharmacy management system helps with your pharmacy workflow. For software updates: When launching PrimeRx, check the bottom right corner - there will be a pop-up message or go to Tools>Manage Message. Click on New Version - PrimeRx with the version number. A message detail will pop up with instructions. Call us if you need anything, our customer support is available 24/7. Quality service is our top priority. To answer your question about new version available.

Replied May 2018

Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service.

Replied July 2020

Sir, Please allow us to reach out to you tomorrow and see what is it that we can do to change your views and experience about PrimeRx We take the comments from our customers, whether positive or negative - to heart. We will strive to get through your list of issues to see if we can arrange for more training sessions and for an analyst to go through your system with your staff and resolve all the issues. In the meantime, please feel free to reach out to support@micromerchantsystems.com to escalate or list out any issues. You will receive a call from our agents first thing in the morning. Thank you, Team MMS

Replied September 2018

Dear PrimeRx User, Thank you for giving us a 5 star Rating. However we want to make sure that we evaluate your current hardware and Network to see if there is anything that we can do to help you address the freezing issue that you have pointed out. PrimeRx is a true Windows System, and does rely on the hardware and network that it is installed upon. It maybe possible that we may need to simply upgrade your memory or PC to address this issue. Once we do an evaluation and change some local infrastructure, I am sure, that the freezing issue will be addressed. We appreciate your support and strive for 100% satisfaction from our clients. Thank you,

Replied May 2018