--- title: "PrimeRx Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PrimeRx. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PrimeRx is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/primerx-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Pharmacy Software](https://www.softwareadvice.com/retail/pharmacy-comparison/) / [PrimeRx](https://www.softwareadvice.com/retail/primerx-profile/) / PrimeRx Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/primerx-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/primerx-profile/alternatives/) # PrimeRx User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 102 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.0/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 50 reviews (49%) - 4 stars: 26 reviews (25%) - 3 stars: 14 reviews (14%) - 2 stars: 5 reviews (5%) - 1 star: 7 reviews (7%) ### Most mentioned pros - good system, easy to use, decent customer service and can get tech support very fast compare to some other systems - easy to use and learn, fast connection with support staff, verstatile and customizable to your own pharmacy needs. - The software offers a solid range of features that meet many of my needs, particularly in terms of functionality and integration with other tools. ### Most mentioned cons - Drug file is all messed up and no one at Primerx cares, They have no understanding that XR or ER drugs are different from regular medication. - Settings and things that used to work fine will be all changed and messed up so it always always always takes so many efforts ans frustration to go in circles to get anything fixed in one go. - Not to mention that they are based in east coast and cs support hours is very not friendly to west coast pharmacy. ## PrimeRx customer reviews Showing reviews 1-25 of 102 (page 1). ### Supervising pharmacist - Overall rating: 5/5 - Reviewer: Rick T. - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service and tech support are excellent with micro merchant. Our system downtime is minimal considering we have to run all our computers and software quite a long time on a daily basis. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly software and good tech support. All updates are being done remotely. They also send out details about your update via email and you can easily learn about those updates once you login. #### Cons Some glitches after updates and system will crash multiple times during the day. Prices on extra services can be expensive like Rx scanning and signature capture on delivery #### Vendor response Thank you, Rick, for your feedback and for being a PrimeRx customer for over two years. We’re glad our platform and support team continue to support your daily operations, and we appreciate your transparency around updates and add-on services. Your input helps us strengthen stability, value, and the experience we deliver to independent pharmacies. -The PrimeRx Team Replied January 2026 --- ### Do not go for PRIMERX - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible and wish I could change but it is not easy to have profiles convert to a new system and can be costly #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros good system, easy to use, decent customer service and can get tech support very fast compare to some other systems #### Cons Drug file is all messed up and no one at Primerx cares, They have no understanding that XR or ER drugs are different from regular medication. Most generics do not link with brands. Generic drugs are linked wrongly with Brand names. --- ### great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Medical Practice - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros easy to use and learn, fast connection with support staff, verstatile and customizable to your own pharmacy needs. #### Cons feature requests are not prioritized, ability to vote for upgrades to have a say in what features all the pharmacies would like. explanations of issues takes longer than expected. #### Vendor response Hi Bhavik, thank you for leaving a positive review. We appreciate your honesty and value your feedback so that we can address any challenges. Please do not hesitate to contact support@primerx.io for any feedback or assistance and we will be pleased to help you! Replied June 2025 --- ### converting to Primerx review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It was very shaky in the beginning in 2023but now dramatically improved #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is a more sophisticated system than what I had #### Cons some of the functionality is very cumbersome #### Vendor response Dear Brett Thank you for your feedback! We’re glad to hear PrimeRx has been an upgrade for your pharmacy and that you've noticed improvements since 2023. We’re always working to streamline functionality and make your experience even better. Please feel free to share any specific areas we can improve—your insights are invaluable to us! Best regards, PrimeRx Team Replied November 2024 --- ### Great company - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with PrimerX has been decent overall. The software offers a solid range of features that meet many of my needs, particularly in terms of functionality and integration with other tools. The user interface is intuitive, making it relatively easy to navigate. However, I've faced some challenges with customer support, as response times can be slow during peak hours. Additionally, some updates have introduced minor bugs that took time to resolve. Overall, while there are areas for improvement, PrimeRX has provided a satisfactory solution for my software needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Takes time to listen and troubleshoot issues. #### Cons Sometimes, it takes multiple phone calls to get a ticket resolved. #### Vendor response Thank you for taking the time to share your thoughts about your experience with PrimeRx! We genuinely appreciate your feedback and are glad to hear that you find our software functional and intuitive. It’s great to know that our features and integration capabilities are meeting your needs. We also acknowledge your concerns regarding customer support and response times, especially during peak hours. We are continuously working to improve our support processes and will take your feedback into account as we strive to enhance our services. We apologize for any challenges you’ve faced with updates and bugs, and we appreciate your patience as we work to resolve these issues. Your insights are invaluable to us, and we are committed to making PrimeRx an even better solution for you. If you have any further suggestions or need assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Michele Daniels Marketing & Communications Manager Replied October 2024 --- ### Overall opi ion - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall they are responsive but lack understanding of some aspects of Pharmacy practice. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Retail function is great. The compounding functions are worthless. #### Cons Lack of understanding specific functions associated with products chosen and formulations for compounding. #### Vendor response Dear Robert, Our team is committed to continually enhancing our product, including refining our compounding capabilities to better support pharmacies' unique needs. We’d love the opportunity to work with you to understand the specific functionalities you’re looking for in compounding and nursing home dispensing. With your insights, we can better align our development efforts to meet your practice's needs. Kindly contact support@primerx.io and ask to be escaulated to the LTC experts. The PrimeRx Team Replied October 2024 --- ### Functional Pharmacy Software - Overall rating: 4/5 - Reviewer: KIEL F. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's not my favorite program but it's also not my least. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to copy and paste things. I also like the text feature. #### Cons It freezes up a lot. This may be due to the high demand in places on the CPU. #### Vendor response Dear Kiel Thank you for taking the time to share your thoughts on our pharmacy software. We're glad to hear that you appreciate features like the copy and paste functionality and the text feature. We understand how frustrating it can be when the program freezes, and we apologize for any disruptions this has caused. Your feedback regarding CPU demand is important, and we’re actively working to optimize performance to enhance your experience. While we appreciate that our software isn’t your favorite, we’re committed to making improvements to better meet your needs. If you have any specific suggestions or additional feedback, please don’t hesitate to reach out. Thank you for choosing PrimeRx after your transition from Cerner Millennium. We look forward to continuing to support you! Replied October 2024 --- ### Reliable software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Ease of use for technicians and the ability to export raw data for reporting. #### Cons It isn't possible to create dynamic dashboards for real time reporting. #### Vendor response Katie< Thank you for your review! We're glad to hear that you find our software easy to use and appreciate the ability to export raw data for reporting. We understand your desire for dynamic dashboards for real-time reporting, and we value this feedback as we look to improve our features. Kindly reach out to me in regards to the dashboards - I can direct you to the correct customer service rep. It's great to know that PrimeRx is meeting your needs for retail and specialty prescriptions, and we're committed to ensuring you continue to have a positive experience with us. If you have any further suggestions, we’d love to hear them! Thank you, Michele Daniels Marketing & Commincations Manager mdaniels@primerx.io Replied October 2024 --- ### Don't go here! - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked in retail pharmacy for over 35 years and I can honestly say PrimeRx is the worst software I have encountered. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I can't think of anything positive to say about PrimeRx. #### Cons The IT help is just awful. Very few of the technicians you will speak with will be easy to understand. #### Vendor response Thank you for your valuable feedback! We’re glad to hear you find PrimeRx easy to use, with good customer service and audit-friendly features. Regarding the filing prescription feature, we appreciate your input on the auto-submit function. We understand how important it is to prevent other pharmacies from billing for the same prescription. Our team is always working to improve, and we’ll share your suggestion with our development team for consideration in future updates. If you have any other questions or need further assistance, feel free to reach out to us at support@primerx.io. We're here to help! Thank you for choosing PrimeRx! Replied October 2024 --- ### Great system! - Overall rating: 5/5 - Reviewer: KEANSBURG P. - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great experience. Easy to use and easy to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Best pharmacy software out there. Has some minor kinks, especially during updates but aside from that, if we run into issues, they are usually resolved relatively quickly. #### Cons Support sometimes doesn't understand problems when work stations get flipped flopped. Sometimes when unfiling prescriptions, you have to hit entire a thousand times. When process erxs, the software will close out randomly. Software is a little unstable and when they release updates, they don't do tests to see if they're compatible with other softwares like RMS POS #### Vendor response Thank you for taking the time to share your review of PrimeRx! We’re delighted to hear that you consider it the best pharmacy software out there and appreciate your recognition of our quick issue resolution. We apologize for the minor kinks you’ve experienced, especially during updates, and for any challenges with support understanding certain problems. Your feedback is incredibly valuable, and we’re committed to improving our software’s stability and compatibility with other systems like RMS POS. Your insights help us make PrimeRx better, and we’re grateful for your continued support and understanding. Replied June 2024 --- ### Overall good Pharmacy software , Highly recommended!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall good Pharmacy software , Highly recommended!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and customize and easy to follow up tag #### Cons become slow as the day goes (mostly after 4 pm) #### Vendor response Hi Mayur, Thank you for your wonderful review and recommendation! We’re glad to hear that you find our pharmacy software easy to use and customize, as well as effective for following up with tags. We appreciate your feedback about the software slowing down later in the day. We’re continually working to optimize performance, and your insights are invaluable as we make improvements. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help at support@primerx.io! Best regards, The PrimeRx Team Replied October 2024 --- ### Excellent support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very smooth phone calls all the time. Support is there when we need them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is always there during our business days #### Cons All the best service provided. Nothing bad #### Vendor response Hi Vivian< Thank you for your fantastic review! We’re thrilled to hear that you’ve consistently experienced excellent support from our team. It’s great to know that our availability during business hours has made a positive impact on your experience. We appreciate your feedback and are glad to hear that your interactions with our support team have been smooth. If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to help at support@primerx.io! Best regards, The PrimeRx Team Replied October 2024 --- ### Amazing Product - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very happy with product, would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, great support team, very customizable to your specific needs #### Cons Not as modern looking, needs updating to UI #### Vendor response Thank you for your fantastic review! We’re delighted to hear that you find our product easy to use and that our support team has been helpful. Customizability is a key feature, and we’re glad it’s meeting your specific needs. We also appreciate your feedback about the user interface. We're aware that a modern look is important, and we’re actively working on updates to enhance the overall experience. Your recommendation means a lot to us, and we're committed to continuing to provide you with a great product. If you have any further suggestions or need assistance, please don’t hesitate to reach out! Best regards Replied October 2024 --- ### Simplicity and User Friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We enjoyed using PrimeRx as it met our needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Simplicity of platform. User friendly. Helpful staff. #### Cons Not scalable for larger operations. Does not integrate well with online platforms. #### Vendor response Venus, Thank you for your review! We're happy to hear that you appreciate the simplicity of our platform and find it user-friendly, and we're glad our staff has been helpful. We understand the need for scalability and better integration with online platforms, and we appreciate your feedback as it helps us improve. Here is a listing of our PrimeRx integrations: https://www.primerx.io/integrations/ We're glad that PrimeRx has met your needs, and if there's anything else we can do for you, please don't hesitate to reach out! Michele Daniels Marketing and Communications Manager Replied October 2024 --- ### The use of PrimeRx - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has worked very well. Has been convenient with training and easy to work with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is user friendly and easy to navigate. #### Cons There are some things that are hard to customize. #### Vendor response Sugiti Thank you for your feedback! We're glad to hear that you find the software user-friendly and easy to navigate, and that it's been convenient for training purposes. We understand that customization can sometimes be challenging, and we appreciate your input on this. We're always looking to improve, so if you have any specific customization needs, please let us know—we’d be happy to assist or pass your suggestions along to our development team. Thanks again for sharing your experience. Thank you Michele Daniels Marketing and Commications Manager Replied October 2024 --- ### Very efficient! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly software. Customer Service is always available and helpful #### Cons Not compatible with some scanners and no option to edit rx notes #### Vendor response Andres< Thank you for your review! We're happy to hear that you find our software user-friendly and that our customer service team has been helpful. We appreciate your feedback regarding compatibility with some scanners and the lack of an option to edit Rx notes. We're always working to improve, and your input helps us understand where we can make the experience better. Please feel free to reach out if you have more suggestions or need assistance Thank you, Michele Daniels Marketing and Communications Maanger Replied October 2024 --- ### Expensive system with poor service - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the extremely high price that is paid, the service does not keep up. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I do not see any qualities of PrimeRx that would make me consider recommending it to anyone. #### Cons Service is horrible. I have no consistent contact with anyone. Sales rep or anyone else. Extremely slow in getting response and solutions, if any response is received. Too many times have to reach out multiple times to request help and even then response is not always received. #### Vendor response Thank you for your honest feedback. We’re sorry to hear about your experience with PrimeRx and understand your frustration with the service and lack of consistent communication. This is not the level of support we strive to provide. We’ve already contacted the head of our support department to address these concerns and prioritize a resolution for you. Please don’t hesitate to reach out to us directly at support@primerx.io for any further assistance or concerns. We are committed to improving your experience and ensuring better communication moving forward. Thank you for sharing your thoughts, and we appreciate your patience as we work to make things right. Replied October 2024 --- ### primerx review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PrimeRx is very a reliable and easy system to use. its very user friendly #### Cons There is nothing that i can say bad about this #### Vendor response Thank You for Your Review! Dear Sarfaraz, Thank you for your wonderful review of PrimeRx software! Your positive feedback is greatly appreciated and motivates us to keep delivering top-notch service. If you need any further assistance, please feel free to reach out. We're always here to help. Thanks again for your support! Michele Daniels Marketing and Communications Manager Replied June 2024 --- ### Issues with recurring pop up - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great. Always respond and call tofollow up. Technicians are professional and knowledegeable in their area of expertise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros follow up on unresolved issues. prompt response #### Cons At times difficult to understand the accent #### Vendor response Angela, Thank you for taking the time to share your feedback! We’re glad to hear that you appreciate our prompt responses and follow-ups regarding unresolved issues. Our technicians strive to be professional and knowledgeable, and it's great to know their expertise has been helpful to you. We also appreciate your input about communication challenges; we will work to ensure our team is as clear and understandable as possible. Your experience is important to us, and we’re committed to improving wherever we can. If you have any further questions or concerns, please don’t hesitate to reach out to support@primerx.io Best regards, The PrimeRx Team Replied October 2024 --- ### PrimeRx review - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 1-3 years · monthly - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. PrimeRx is an easy-to-use system that has nice utility. However customer service was not prompt and attentive to our needs. Also proactive communications to our pharmacy regarding pmp updates and guidance pertaining to new versions were lacking #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros this system is user friendly in maneuvering through and good for retail and mail order pharmacy clients #### Cons customer service is poor- not getting back to the proper person and extension during specified hours in office; closing out tickets without actually fully resolving the problem or concern at hand --- ### Pharmacist - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 1/5 #### Pros Nothing. Not a flawless system. Too many screens #### Cons Help desk. Not fully trained help desk. --- ### Bad customer service - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: June 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I contacted [SENSITIVE CONTENT]so many Times and he never calls or at least acknowledge my emails. Very careless.. I was going to switch to another software, he started to call me to convince me to stay, now again I'm having issues getting my problems taking care off.. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros communication module, prime pay, online payment requests a signature request #### Cons i dont like when all the great features stop working and customer service is not there when its needed #### Vendor response Hi Azzam, I am sorry you are going through issues with MMS. I have read your comments. How can I help? Replied March 2023 --- ### Softwar is improving - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile. #### Cons Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in. #### Vendor response Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com Replied February 2020 --- ### slow update - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Good #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the fact I can work on 2 patients the same time #### Cons when we id a problem ... it takes months to fix it #### Vendor response Dear Sir, Thank you for the 4 star review. PrimeRx is constantly updating new features and functions. Now we are offer Real-Time Prescription Benefit by Surescripts. If you ever have a problem with long delays in fixing your issue - please feel free to contact me at mdaniels@micromerchantsystems.com Replied October 2020 --- ### Skrillex-Promises - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered False promises, ended up transferring and now regretting. Theses guys don’t know Pharmacy and independent pharmacy ownership. They just know $$$$$ #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Lots of options and capabilities. However... #### Cons Capabilities does not mean it’s actually implemented and practiced. Promises from uppper management to tweak and improve certain functions but empty promises #### Vendor response Sir, Your review is duly noted. We make all our efforts to service our clients with the best of products and services. Yes, PrimeRx has a lot of features, and although we am not sure which specific feature is not implemented that is being referred, it is apparent that you as a client are not satisfied - and that is something that we don't take lightly. We will reach out you and make sure that we get a list of your concerns and address all of them in a timely manner. Hopefully after which you will change your opinion about our products and service. Replied July 2020 ---