--- title: "RepairDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RepairDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RepairDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/repair-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Computer Repair Shop Software](https://www.softwareadvice.com/computer-repair-shop/) / [RepairDesk](https://www.softwareadvice.com/retail/repair-desk-profile/) / RepairDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/repair-desk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/repair-desk-profile/alternatives/) # RepairDesk User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 246 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 198 reviews (80%) - 4 stars: 30 reviews (12%) - 3 stars: 13 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (2%) ### Most mentioned pros - It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. - We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. - Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. ### Most mentioned cons - The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. - In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. - During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. ## RepairDesk customer reviews Showing reviews 1-25 of 246 (page 1). ### We made it! :-) - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we give RepairDesk 4/5 stars. The software is very capable yet complex. The online support is solid and response time is reasonable. We very much like our account rep, Usama, helpful and transparent with the systems features and shortcomings. They offer many features, I would encourage them to focus on optimization of features more so than additional features. Any system migration for business is painful at best for the business owner and the employees, but having now used the software for 6 months we do firmly believe RepairDesk is the best solution for repairs shops. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Repairdesk's ticketing system is best in class for a businesses doing repairs and services. The integration with mobile and computer parts suppliers like Mobile Sentrix is very useful and saves a lot of time. Other integrations like MailChimp and API feeds are beneficial as well. We like being able to capture customer signatures at drop off and pick up, this protects the business owner from disputes. We won our first ever credit card dispute as a result(YAY!). System flexibility allows you to tailor the system to your workflow processes and improves communication among employees. The system also allows for custom communications with the customer as work flows through the shop. The tickets system allows you to easily sort through jobs, both current and complete. The ticketing system also captures a ton of information about customers assets and this information is easily available when repeat customer returns. Reporting features are decent but to be fair we are still learning how to use the system. We also have a lot more to learn about all the features of the RepairDesk. Overall we are very happy with the ticket aspects of the software and it's been a positive change for our company. #### Cons With a system that has such capability, the downside is complexity. There is definitely a learning curve. RepairDesk's support team is very helpful, but initial setup is really left up to the customer to ask question rather than a guided set up. If we were not a computer shop and spent significant time learning the software we probably would have not been successful. To be fair and transparent, they are better than their competitors with support, we evaluated 3-4 other software companies. In the sense of a true POS system, we find the true retail sales aspect of the software to be complicated. The simple ring out or looking for inventory is cumbersome. The system is very clicky and hard to navigate for new users. It is taking time to learn how to pull info(as a the business owner) out the system using the reports and other features, but we are making progress. The biggest challenge has been around the financial data and Quickbook integration. The integration sync's invoices/sales very well, it supports a full return but not a partial return. Purchase orders sync but vendor returns do not sync, neither does additional charges like shipping fees. While PO's sync its a direct hit to COGS instead of moving inventory to inventory assets accounts and then crediting COGS when revenue is recognized. The P&L statement is good except the misalign of COGS but the balance sheet is a mess as inventory assets are not properly booked and relieved. Other softwares we evaluated had similar challenges or limitations with the Quickbook integration. (We all know QB does suk!) --- ### RepairDesk Failed Our Business—Usman’s Dismissive Response Made It Worse - Overall rating: 1/5 - Reviewer: CA m. - Industry: Computer Networking - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with RepairDesk was deeply disappointing. The platform had the potential to centralize our POS, repair tickets, inventory and customer communications, but the implementation and support did not match what was promised. A customer-facing pricing widget was allowed to go live before the repair data had been properly configured, while Aria, SMS, missed-call and IVR functions required excessive intervention and did not operate reliably in our experience. Our communications with Usman, Fahad and Rakin made the situation worse. Their handling of our concerns came across as careless, dismissive and overconfident, despite the customer-facing system not having been properly tested. Instead of immediately acknowledging the seriousness of publishing incomplete information under our business name, the responses frequently appeared focused on defending the situation or shifting responsibility to our team. We expected respectful communication, urgency, accountability and a clear resolution from the people responsible for supporting a system costing us approximately CAD $3,300 annually. Instead, the repeated problems and lack of ownership caused us to lose confidence in both the software and the team supporting it. We have retained relevant emails, screenshots and records supporting our experience. If RepairDesk takes responsibility, resolves the issues and demonstrates meaningful improvements, we are willing to update our review. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The basic idea of keeping repair tickets, inventory and customer information in one system has potential, and some of the core POS functions were useful. Unfortunately, much of that value was undermined by Aria and other add-ons that felt unfinished and unreliable in our setup. Problems involving missed calls, SMS, IVR and the public repair widget created more work for our staff instead of reducing it. What we liked most was the original concept; the execution, support and accountability did not match the sales promises or the approximately CAD $3,300 annual cost. #### Cons What we liked least was the lack of quality control and accountability. A customer-facing repair pricing widget was allowed to go live before the pricing had been properly configured, exposing our business to inaccurate public quotes and customer complaints. Aria, SMS, missed-call handling and IVR features also required too much intervention and did not perform reliably in our experience. When we raised these serious concerns, the response felt dismissive and shifted responsibility back to our team instead of acknowledging why an unfinished system had been made public. For approximately CAD $3,300 annually, we expected dependable software, thorough testing, respectful support and prompt ownership of critical problems. --- ### Best Agent ([sensitive content hidden]) - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but [sensitive content hidden] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which [sensitive content hidden] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which [sensitive content hidden] showed us. #### Cons before we had problems with support but after we got connected to [sensitive content hidden] everything is smooth now. Thank You [sensitive content hidden] --- ### Love how the POS integrates with my current vendors - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wireless - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience With Repair Desk has been great it has made running my repair shop much better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is super easy to use and the customer service is Excellent.Anytime I have a question about the software Repair Desk response time is Great #### Cons To Be Honest I don't have a compliant about Repair Desk.The software does exactly what I want and need it do. --- ### Great customer service after poor service from competitor! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs. #### Cons There's a lot to setup, but worth it!!!! --- ### Great Platform with Excellent Support and Customization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Environmental Services - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The help setting up and creating the platform bespoke to my needs was great! [sensitive content hidden] was there for me by email, phone and video calls when ever i needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend! #### Cons The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. --- ### Perfect in all way - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Easy to use -A Lot of integration to help your business -The team is awesome and friendly -Cheapest on the market #### Cons There's no real cons, they improve the sofware everyday with the help, idea and needs of users... Can't ask more than that. --- ### Repairdesk is the gold standard for repair shops. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I am very satisfied with the repairdesk platform/service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it. #### Cons I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality. --- ### Very Happy User - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems. #### Cons N/A. --- ### RepairDesk is Great! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been wonderful with RepairDesk. The features, integrations and support all have been amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple for both our sales and service teams to utilize. All of the integrations and modules make it an outstanding product. #### Cons Honestly, I cannot think of a con. I've used many POS over the years and this is the best one for my repair shop, iTech Gurus. --- ### Repairdesk Feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good experience overall. The support is good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A game changer software for Repair Business. #### Cons The new Interface can be better. A bit complicated new interface. --- ### Great support that's always there - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very good and hopeful about any issues that arise due to the great communication with their support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing support and great onboarding with extensive availaility #### Cons Bit of a learning curve but this is expected --- ### Great user experience - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent service from Zaib, Really quick to help out and always available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Team is really helpful and always quick to solve issues. #### Cons Price is more in the expensive side compared to other pos. --- ### Excellent Repair Solution with Exceptional Customer Support - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything needed to run a repair center is available. * Integrations available with popular payment and Sales Tax systems like Stripe and Avalara * Integration with ShipStation for Shipping * Integrations for Email and SMS communications * Highly configurable for Ticket Statuses for business controls and workflow * Automation for personalized notifications to customers via Email or SMS * Online Lead intake from customers as well as POS for walk-in business * Reporting and Dashboards provided with support for data exporting * Role based permissions for user security * Very attentive and knowledgeable support team #### Cons The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve. --- ### RepairDesk: A Game-Changer for My Repair Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I can't say enough good things about RepairDesk. It's completely transformed how I run my repair business, making everything from customer management to inventory tracking a breeze. The software is intuitive and user-friendly, and the customer support team is always there to help if I have any questions. We have been using it since 2017. Here's what I love most about RepairDesk: Streamlined Operations: RepairDesk has streamlined my entire repair process. From creating repair tickets to managing invoices, everything is now centralized and efficient. Happy Customers: The customer portal is a fantastic feature. My customers love being able to track the progress of their repairs and communicate with me directly through the system. Inventory Control: I never worry about running out of parts or overstocking. RepairDesk's inventory management tools keep me on top of everything. Customer Service: Amazing, just excellent; I can't say enough good things about their customer service. [sensitive content hidden] along with their [sensitive content hidden] has been super helpful all these years, no matter the issue, they always go above and beyond to help. If you're looking for a comprehensive repair shop management solution, look no further than RepairDesk. It's an investment that will often pay for itself in improved efficiency and customer satisfaction. I wholeheartedly recommend it to any repair business owner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Absolutely the best customer service, always helpful and always willing to go above and beyond to help clients. #### Cons A few items: API can be improved to allow customization for custom portals and lead systems. Discount code Customer referral management More comprehensive reporting and dynamic dashboard Overall stability should be improved --- ### Repair desk is the only choice for the repair professional! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing A++++ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there! #### Cons The only thing I like the least amount this software is the simple fact I didn’t find them sooner! --- ### RepairDesk for Franchitti's Fix - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Electronics - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered If there are any kinks or I can't quite figure things out the RepairDesk team is always there to call or email me, even if I cant answer right away. They are accommodating and seem very eager always to upgrade or improve the RepairDesk platform which I particularly like. I don't want to be using something that's outdated or not integrated with current technologies. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very organized and integrated with other systems like PO directly with popular distributor's inventories, integrated email inbox and tracking, customers can see their tickets and be notified of status changes, pay online via a widget on your website, etc. There are truly so many awesome options with this platform that I can't cover in a review. I particularly like integrations with Shopify, or other popular web services to display current inventory levels linked from the inventory management tab in the Repair Desk platform. I don;t have to juggle multiple systems. RepairDesk always fantastically displays KPI's so you can always see how your location(s) are performing. Truly masterclass software with the team to back it up. Having #### Cons Seems complex at first but upon learning its intuitive and fun to master. --- ### My Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It's been a rising experience. Coming from Square, we were used to the simplicity of it, but after using RepairDesk for a bit more than a month, it has become better each day. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RepairDesk is useful for stores that want to keep track of the smallest item(s) and/or detail(s). If there's any issues, customer service is ready to answer any questions either through a live representative or live chat. #### Cons It takes time to get a handle of it. Although there's support each step, one learns to use it through practice. Some fuctions are a bit more complicated than it has to, such as checking out a single item or adding a service on the spot, but after one learns how to add them, it becomes a bit easier. I don't like that there are functions that won't work with an extra fee, such as RD phone number. --- ### Best POS System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It is a great experience and great support from [sensitive content hidden] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is so easy and perfect and [sensitive content hidden] is good at his work #### Cons nothing, everything is perfect and smooth --- ### I Love RepairDesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast. #### Cons Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money --- ### When supported products is a must - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Telecommunications - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Positive, For me support is most important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support, Community, Responsiveness and partnership attitude. #### Cons Not yet integrated with Apple's GSX API. --- ### RepairDesk it THE best solution for electronic repair shops. - Overall rating: 5/5 - Reviewer: Jeff B. - Industry: Computer Hardware - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Mind blowingly positive. Their customer service is top notch. Responding to inquiries and fixing any glitches I've found has been near immediate. Their support, and the community of other users is just fantastic. The actual software itself has so many handy features and obviously is directed at repair shops. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The first thing that brought me over was the clean UI of the POS. MobileSentrix integration was next, and the Appointment Calendar & BuyBack widgets for my website sealed the deal. #### Cons Every piece of software has room for improvement, and lots are lacking features. With RepairDesk... it's hard to pinpoint something. There are sometimes minor glitches, but any that I've found and reported were fixed within a day or two so... I can't even gripe about anything right now. --- ### Appointment Calendar - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros ease of access. great feedback from customers and great online feature #### Cons It would be great if the end user (the business), could customise the layout and look of the feature. It would be great if we could customise the way the feature looked when publishing this on the website. I've been using this feature as my main purpose of Repair Desk and I think it STILL looks the same way it did when I first started using it 3 years ago. Like Wix Bookings, they have changed the options for layout, colours, sizes, options of their booking system which is free of costs, yet Repair Desk haven't changed anything abou Appointment Calendar since I've used it. It's starting to look a bit retro in comparison to other online booking systems where things look more "blown up" and easier on the eyes (more so in mobile view on mobile devices) #### Vendor response Hi Paul, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I do agree that the appointment booking widget design is outdated and we also plan to release a new version early next year. In the meantime, you can also integrate a 3rd party appointment system using our Zapier integration. More information on zapier integration is available here: https://zapier.com/apps/repairdesk/integrations Replied September 2021 --- ### RepairDesk is the best software for any cellphone repair shop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities #### Cons We don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name #### Vendor response Hi Joseph, Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request. Thanks for being awesome! Replied March 2019 --- ### What a great company! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I called Repair Desk to get an idea of how their system worked and pricing as I wanted to switch from Repair Shoperr since they keep jacking their prices up over and over. From the first phone call I got amazing service and a group of people that truly cared about getting the system to work perfectly. Everyone at Repair Desk worked hard to make sure the system intergraded perfectly. I am extremely happy! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is amazing! I went from a competitor that didn't care if their system worked right or not to a group of professionals that really want to make sure I am happy! #### Cons I am truly satisfied with repair desk I can't think of anything that I am not happy with. The system works great and has amazing features. ---