--- title: "RepairDesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RepairDesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RepairDesk is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/repair-desk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [RepairDesk](https://www.softwareadvice.com/retail/repair-desk-profile/) / RepairDesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/repair-desk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/repair-desk-profile/alternatives/) # RepairDesk User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 245 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 198 reviews (81%) - 4 stars: 29 reviews (12%) - 3 stars: 13 reviews (5%) - 2 stars: 1 reviews (0%) - 1 star: 4 reviews (2%) ### Most mentioned pros - It covers all our needs for daily operations and management, seamlessly supporting both our day-to-day tasks and long-term growth. - We are highly impressed with the robust features and appreciate the continuous updates that help repair store owners streamline operations and grow their businesses. - Repairdesk is helping us move away from that to a completely paperless system and has greatly helped us improve communication with our customers. ### Most mentioned cons - The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. - In addition to them breaking things over and over, adding new workflows and enabling it by default with no warning. - During particularly busy hours, this can sometimes create a slight bottleneck for walk-in or drop-in customers. ## RepairDesk customer reviews Showing reviews 1-25 of 245 (page 1). ### Great customer service after poor service from competitor! - Overall rating: 5/5 - Reviewer: Oliver T. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sales and support team were quick and efficient, especially [SENSITIVE CONTENT], who was really good, not pushy and understood that as a small business, my operations came before making this purchase, his knowledge was second to none and I felt that he really wanted to tailor the experience to my needs. #### Cons There's a lot to setup, but worth it!!!! #### Reasons for choosing RepairDesk Repair Desk offered a much better and faster service for onboarding --- ### Great Platform with Excellent Support and Customization - Overall rating: 5/5 - Reviewer: Aaron D. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered The help setting up and creating the platform bespoke to my needs was great! [sensitive content hidden] was there for me by email, phone and video calls when ever i needed! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I’ve been really happy with RepairDesk! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend! #### Cons The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. #### Reasons for choosing RepairDesk best rating online and GPT matched it with my needs #### Reasons for switching to RepairDesk To be able to integrate automation emails, include inventory and allow to have a platform for the repair technicians in the field --- ### Perfect in all way - Overall rating: 5/5 - Reviewer: Anthonie A. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Easy to use -A Lot of integration to help your business -The team is awesome and friendly -Cheapest on the market #### Cons There's no real cons, they improve the sofware everyday with the help, idea and needs of users... Can't ask more than that. --- ### Repairdesk is the gold standard for repair shops. - Overall rating: 5/5 - Reviewer: Dustin S. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I am very satisfied with the repairdesk platform/service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Repairdesk staff is very responsive to the needs of repair shops. The software has not remained stagnant and has improved through the years I have been using it. #### Cons I have ran into some issues such as with the user interface and the SMS messaging system. In both instances repairdesk made changes to the system to restore this functionality. #### Reasons for choosing RepairDesk I used this about 6 years ago when working for another shop. I mainly chose repairdesk because of the integration with mobilesentrix. The shop I worked for would spend alot of time managing their inventory in another system --- ### Very Happy User - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very Good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fact that customer / service / or account manager are easily accessed and they are eager to assist in any problems. #### Cons N/A. #### Reasons for choosing RepairDesk Feature set............................. #### Reasons for switching to RepairDesk For the features Repairdesk offered that QuickBooks was unable to. --- ### RepairDesk is Great! - Overall rating: 5/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been wonderful with RepairDesk. The features, integrations and support all have been amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's simple for both our sales and service teams to utilize. All of the integrations and modules make it an outstanding product. #### Cons Honestly, I cannot think of a con. I've used many POS over the years and this is the best one for my repair shop, iTech Gurus. #### Reasons for switching to RepairDesk Cost of credit card processing was much higher. --- ### Repairdesk Feedback - Overall rating: 4/5 - Reviewer: Miguel M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Good experience overall. The support is good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A game changer software for Repair Business. #### Cons The new Interface can be better. A bit complicated new interface. #### Reasons for choosing RepairDesk IMEI and parts tracking are easy on repair desk --- ### Great support that's always there - Overall rating: 5/5 - Reviewer: Kelly W. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Very good and hopeful about any issues that arise due to the great communication with their support #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing support and great onboarding with extensive availaility #### Cons Bit of a learning curve but this is expected #### Reasons for choosing RepairDesk The support was superior and always very useful #### Reasons for switching to RepairDesk RepairDesk is better tailored to my industry --- ### Great user experience - Overall rating: 5/5 - Reviewer: Sam V. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent service from Zaib, Really quick to help out and always available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Team is really helpful and always quick to solve issues. #### Cons Price is more in the expensive side compared to other pos. #### Reasons for choosing RepairDesk User friendly and quick response from the team #### Reasons for switching to RepairDesk Try new pos more user friendly and cost less --- ### Best Agent ([sensitive content hidden]) - Overall rating: 5/5 - Reviewer: Abdul Saboor Q. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very helpful for people who are in electronics repair industry. And overall the system is really easy to use and good customer support even though we had connected to many people for support but [sensitive content hidden] is super knowledgable and knows how to explain everything. We upgraded to new software not to have anymore issues which [sensitive content hidden] helped us with. card processings are also really fast havent encountered any issues with security either. overall good value for money and happy on the purchase of the new software which [sensitive content hidden] showed us. #### Cons before we had problems with support but after we got connected to [sensitive content hidden] everything is smooth now. Thank You [sensitive content hidden] --- ### Excellent Repair Solution with Exceptional Customer Support - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered We needed a solution that would support our mail-in repair service model and deliver self-service features to ecommerce customers. The RepairDesk solution enabled us to tailor a seamless customer experience from Request to Ticket through Invoice and Payment and support hundreds of repairs per week. The capabilities of the platform are extensive and there are many available integrations and connectors. RepairDesk provides both Store and Business KPI's which allows us to monitor performance and profitability dashboards on our repairs. It is so helpful to have not only a great technology solution but also a solution designed to support the operation of a repair business. RepairDesk is always eager to listen and adapt to improve their platform for all their customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything needed to run a repair center is available. * Integrations available with popular payment and Sales Tax systems like Stripe and Avalara * Integration with ShipStation for Shipping * Integrations for Email and SMS communications * Highly configurable for Ticket Statuses for business controls and workflow * Automation for personalized notifications to customers via Email or SMS * Online Lead intake from customers as well as POS for walk-in business * Reporting and Dashboards provided with support for data exporting * Role based permissions for user security * Very attentive and knowledgeable support team #### Cons The solution is very flexible, so take proper time to setup your business and workflows. Minor feature and UI inconsistencies between managing Leads, Tickets or Invoices, but these continue to improve. #### Reasons for choosing RepairDesk Met our requirements including our long-term roadmap at a reasonable cost, as well as the support and serviceability of the product. --- ### Decent POS and repair ticketing software for start-ups - Overall rating: 4/5 - Reviewer: Corey M. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking #### Cons The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS. #### Reasons for choosing RepairDesk Lightspeed was too expensive for my start-up, however I am now switching to Lightspeed due to printer support being dropped for Apple computers recently #### Vendor response Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service. Replied September 2021 --- ### Cellpros feedback - Overall rating: 3/5 - Reviewer: Antony A. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Good concept but some hard to use steps , difficult to understand some areas , wish we could have a done for you concept we can them manage #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Great feature set and marketing and sales leads #### Cons The complexities of inventory management and tracking of sales , register is difficult for us, sales go missing or are not counted #### Reasons for choosing RepairDesk Initially communication with the support team seemed to be very good #### Reasons for switching to RepairDesk Hoping for a more integrated system with built in sms and website integration options #### Vendor response Hi Antony, Founder here at RepairDesk and we are so sorry that you had a poor experience with our inventory and cash register module. Your satisfaction is invaluable to us and I'm happy to work with you and your team to learn more about your challenges so we can improve the platform. Lastly, we do have option for integrated SMS and our software integrates with Shopify & WooCommerce. Replied September 2021 --- ### Repair desk is the only choice for the repair professional! - Overall rating: 5/5 - Reviewer: Travis G. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing A++++ #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Repair Desk is taking the time to build out its software constantly to be exactly what anybody in the Repair community needs. They listen to Feedback and suggestions and work with every shop individually to make one of the best software options out there! #### Cons The only thing I like the least amount this software is the simple fact I didn’t find them sooner! #### Reasons for switching to RepairDesk Needed something built and designed specifically for the repair industry. --- ### Just Another Satisfied Customer - Overall rating: 5/5 - Reviewer: James Nash M. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, I am incredibly satisfied with Repairdesk as a whole, their POS is a cornerstone of our business and we are incredibly grateful to them. [sensitive content hidden] in particular has been with me throughout the last 5+ years that I've been with the company and I'm so grateful for his patience with me and my endless bombardment of questions. Thank you RepairDesk! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros RepairDesk has one of the best on-demand Support networks that I have ever had the experience of working with when it comes to questions, walkthrough #### Cons Some features are still in the works or, are not yet as adaptable as we would like them to be. #### Reasons for switching to RepairDesk Uh... square cant hold a candle light to the difference in a POS that is meant for my industry --- ### Repair Desk - Overall rating: 4/5 - Reviewer: Edric R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered One central CRM Software and the it has small good features #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Simple for tech to use. They are improving the software #### Cons Accounting errors and small glitches in the platform #### Reasons for choosing RepairDesk Better tech support at the time and they cost more. --- ### Best POS System - Overall rating: 5/5 - Reviewer: jatin s. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered It is a great experience and great support from [sensitive content hidden] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is so easy and perfect and [sensitive content hidden] is good at his work #### Cons nothing, everything is perfect and smooth --- ### I Love RepairDesk - Overall rating: 5/5 - Reviewer: Tomas P. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy way to use, user friendly. Always good customer Support. Like the way inventory is done, easy inventory transfer and you Can see inventory across stores very fast. #### Cons Price i think is a down side since now with 5 stores i am paying a significant amount a year. Maybe you Can have a Store bundle per year to Save some money --- ### When supported products is a must - Overall rating: 5/5 - Reviewer: Larry S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Overall Positive, For me support is most important. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support, Community, Responsiveness and partnership attitude. #### Cons Not yet integrated with Apple's GSX API. --- ### Great and terrible. - Overall rating: 3/5 - Reviewer: Kevin D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Great features. The trade in module is great. #### Cons Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative. #### Reasons for choosing RepairDesk Cost. Promises. #### Reasons for switching to RepairDesk For better repair business features. #### Vendor response Hi Kevin, Founder here at RepairDesk and we're sorry you had a poor experience. Your satisfaction is invaluable to us and it would be great if you could share more information about the challenges you're facing so I can work with our product team to improve them moving forward Replied September 2021 --- ### These guys are great. Their product is build by repair techs for repair techs. - Overall rating: 5/5 - Reviewer: Moustapha D. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I first started my company I tried out three different POS Systems. None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated None of them even came close to RepairDesk. I even know the employees by name because they are so helpful. The software has everything that a computer or phone repair shop will ever need. I can see how much sales tax I need to pay how much profit I have and how much sales have grown over the past few months. There’s even a whole section dedicated To reports. This company could be charging a lot more and I appreciate your help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has EVERYTHING I NEED. It helps me look better as a company. From self checkin to sms, and email. #### Cons Some QuickBook invoices don’t sync automatically at times. #### Vendor response Hi Moustapha, Thanks so much for the awesome review! You rock! We're so happy that RepairDesk has everything you were looking for in a cellphone/computer repair shop software. We've worked long and hard to make sure our customers are satisfied with what we have, and we're always open to feedback. If there's something you feel needs improvement in our system, don't hesitate to contact our support team. We love hearing from you and wish the best for your business with RepairDesk right at your side. Replied October 2020 --- ### A Quick & Successful Store Launch Made Easier - Overall rating: 4/5 - Reviewer: Heman S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I selected RD because it has a solid, overall business capability for running my computer & phone repair store. It's been very dependable. Customer support is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Broad spectrum core functionality that makes a repair-based business doable on solid footing. Extra power is quickly available via integrations to extend core capabilities. #### Cons Complexity. But power comes from having many options in features and capabilities to choose from. It's a trade-off. #### Reasons for choosing RepairDesk Overall capabilities and reasonable cost. #### Reasons for switching to RepairDesk Closed the UBREAKIFIX store as a franchise. The new owner needed a POS system, and Repair Desk was selected as the right choice. --- ### Easy to use high functioning ticketing system - Overall rating: 5/5 - Reviewer: Dan M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered We clubbed three stores jobs and it’s amazing how simple our process become . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great and within a hand reach customer service and support system at any time of a day it doesn’t matter you fallen different time zone , they are always there to help. As soon as you start trail process you get tharough training or nearly expalined complete use to do program from them through computer screen sharing. I believe this is important as what is the point of highly sophisticated program when end user can’t use or able to understand and use. We were used to many ticketing tool but this is by far best one — easy to use , has all option you think of while creating job and More ever never lagged any time or in front of customer while using. Good inventory system to match ticketing system and with completion of invoicing system . I can only say the repair desk one complete program with all the features needed for any repair shop. #### Cons Nothing really . If they do one time software purchase option instead of year subscription it would be really good We #### Vendor response Hello Dan, Thank you for the wonderful review! We really appreciate how awesome you've been. It is so nice to hear that you've had a great experience with our customer service & that you consider RepairDesk to be a highly sophisticated program. We work hard to make sure that our software never feels too complicated or counterproductive, and our support team never feels out of reach for any queries that you may have. Currently, we haven't explored the idea of putting out a lifetime purchase option, but until we get around to it, you can always go for our yearly subscription so you don't have to worry about immediate payments. Thanks again for your kind word. You're awesome! Replied February 2019 --- ### Fantastic Repair Ticket Organizer! - Overall rating: 4/5 - Reviewer: Christopher K. - Verified reviewer: Yes - Industry: Consumer Electronics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered RepairDesk helps us keep our time organized and our workflow more efficient #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros New interface, the ability to choose in bulk. PhonePro, 3CX Communications #### Cons Outdated app and no clear ability to schedule jobs #### Reasons for switching to RepairDesk Trial and saw more potential in RepairDesk --- ### Amazing Software, amazing customer support! - Overall rating: 5/5 - Reviewer: Sam H. - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better #### Cons There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app #### Vendor response Thank you for being an awesome customer Sam & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We have marked your suggestion regarding iPad app and will work on it soon. We hope to have a lasting relationship with you. Replied August 2018 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/repair-desk-profile/reviews/?page=2) --- RepairDesk Reviews, Pros and Cons - 2026 Software Advice