--- title: "Resy OS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Resy OS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Resy OS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/resyos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant CRM Software](https://www.softwareadvice.com/retail/restaurant-crm-comparison/) / [Resy OS](https://www.softwareadvice.com/retail/resyos-profile/) / Resy OS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/resyos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/resyos-profile/alternatives/) # Resy OS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 20 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 13 reviews (65%) - 4 stars: 4 reviews (20%) - 3 stars: 2 reviews (10%) - 2 stars: 1 reviews (5%) - 1 star: 0 reviews (0%) ### Most mentioned pros - easy to use- suggested restaurant include a wide variety compared to other sites. - The product is easy to use and keep track of reservations in an app as well as receiving email notifications/reminders. ### Most mentioned cons - It is just so difficult to make reservations that are not the same day – the UI seems to break down when trying to make a reservation that's not the same day. ## Resy OS customer reviews Showing reviews 1-20 of 20 (page 1). ### Resy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Resy makes the reservation process easier as well as finding nearby restaurants in most areas when you are unsure of where you want to go. You can search by location, cuisine and dollar amount. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The product is easy to use and keep track of reservations in an app as well as receiving email notifications/reminders. #### Cons Its not easy to search unless you have your location services turned on. I prefer to enter my address and have options appear. --- ### Resy is the best! - Overall rating: 5/5 - Reviewer: Corinne T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Our experience has been great! They are always coming out with updates that push the software forward. The support team is really quick to respond and they take customer feedback into consideration which is huge. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -The Notify Feature is easily the best part about this software. It is the answer to an age old problem that restaurants have- filling seats when guests cancel their reservation. People make and cancel their reservations these days like it's no big deal and the notify function truly helps keep our restaurant full. It also keeps our guests happy so they can find out about cancelations faster than we could ever possibly tell them! -It's a great price! -We also love the ability to chat live with their support team. #### Cons We like everything! But if I had to choose one thing, we'd say that we wish there was an app for Android phones. #### Reasons for choosing Resy OS Consumer awareness about Resy and Resy's overall functionality was far superior compared to other table management apps out there. #### Reasons for switching to Resy OS The acquisition of Reserve by Resy --- ### Resy – Beautiful UI, Difficult Reservation Experience - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, I only use Resy when I have to. If the restaurant I want to go to only uses Resy, then I am more than happy to make a reservation, especially if it's for the same day. Resy is good for same day reservations, though! #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros I most like how it's easy to scroll through and see available reservations for the same day at various restaurants in my area. It's really convenient to see how many options there are and to see the times front and center. #### Cons It is just so difficult to make reservations that are not the same day – the UI seems to break down when trying to make a reservation that's not the same day. The calendar feature is not helpful and looks a little bit off, and I think the could have made it a lot easier. With the date-picker feature when you don't know what restaurant you want to go to, I strongly dislike the options for times – I'm usually looking to reserve for a specific time, so it's not helpful to break it down by "all day," "brunch," "early," "prime," or "late." --- ### Amazing product! - Overall rating: 5/5 - Reviewer: Sara R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered It has been great and is user friendly. It is easy to navigate the back of house portal which allows me to make changes last minute and access any information regarding analytics to help our every day operations #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched to Resy from Open Table, mainly for pricing reasons but they surprised us with the ability to respond immediately with excellent customer service and willing to take any requests to enhance the product regularly to make our user experience broader and better. #### Cons The single hardest part about Resy was the transition. Operating a system for years to move on to a new was challenging. When we upgraded to ResyFly we experienced a few crashes middle of service that were inconvenient at the moment but made it so much worth it later on. Recommend full training for all parties involved way ahead of time and practice before making the change while operating it live at the store. #### Reasons for switching to Resy OS We were interested in the better pricing option to a system that allowed all the functions of open table at a flat rate. --- ### Great reservation platform - Overall rating: 5/5 - Reviewer: Leo C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Highly satisfied overall, would definitely recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Used Resy for over 4 years and was very pleased with the platform. Very intuitive and easy to use. SMS messaging was fantastic, and kept our no show rate at almost zero. #### Cons Wish there was a bit better pacing controls. We have always liked to define pacing by covers OR number of tables (whichever threshold was hit first), but Resy only allows pacing by cover count. We had to get creative to come up with a work around. Resy was very receptive to us suggesting this feature, but it never materialized. #### Reasons for switching to Resy OS Reserve Interactive was a legacy platform that we liked, but it fell behind the times and didn't have some of the functionality that we hoped for. --- ### Great booking system - Overall rating: 5/5 - Reviewer: Rocco S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that each user can only have one profile linked to their details. #### Cons The reviewing system takes into account questions that we can’t edit #### Reasons for switching to Resy OS Best management options. --- ### This software can't be beat! - Overall rating: 5/5 - Reviewer: Kasi H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered I have so much more time during my shift to do paperwork and even clean. Time is what we have gained and time is a lot in out line of work! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's amazing the difference has been since we stared using resy! We are a Hotel/Restaurant . So before Resy us front desk clerks we're having to make reservations and orders and all kinds of other phone calls through out the day. Now it all goes through Resy and I couldn't be happier! It was easy to set up, easy to learn! And our customers have no difficulty making reservations at all! #### Cons Honest. I haven't found a flaw yet. But if I do I'll be back to update:) --- ### ResyOS Review - Overall rating: 5/5 - Reviewer: Alexandra S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered ResyOS works as our sole reservation system which thousands of customers use regularly to book their tables, confirm their reservations, and communicate with our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The app is extremely user friendly and helpful, allowing me to make changes. The website has more in-depth information which is helpful in pulling relevant information whether it be customer lists or service details. #### Cons On the app, I prefer the old formatting in the inventory view. It's a bit confusing to navigate now and also doesn't allow me to make changes on the app that I'm able to make on the website. --- ### Became too expensive for what it offered - Overall rating: 4/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience was not a negative one. When they doubled the monthly price, I decided to go shopping which led me to one of their competitors where I was able to save money without compromising on the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The functionality of the product was pretty good in that it did everything we needed it to do. #### Cons They offer integrations with a number of POS software but it is cost prohibitive. --- ### Resy Review - Overall rating: 4/5 - Reviewer: Zoey S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like how easy it is to find good restaurants and reserve a spot to eat at. #### Cons Many times the notification feature on the app does not actually notify you, which is frustrating when you are trying to book a reservation at a place that has availability. --- ### Resy Platform review - Overall rating: 5/5 - Reviewer: Katarzyna K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Great platform overall. The only con is that is freezes frequently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy interface Instinctual Fast and efficient Immediate feedback form our guests as it relates to the establishment Great tool of communication between guests and the restaurant Great customer service #### Cons The software freezes frequently. Automated plotting is not always the most accurate. --- ### Great Tool! - Overall rating: 4/5 - Reviewer: Britney A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I really have had a great experience with ResyOS. It's great that I can use it on my phone, as well as my tablet. It's also convenient that I'm able to customize features and make changes as needed on my own. The support team is THE BEST and always extremely helpful. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Resy is very easy to use and has a great interface (backend and guest view). They have a gold star support team. It's easily customizable and a lot of it I can do on my own. #### Cons There are often glitches. The software updates often. --- ### Very helpful tool but needs improvement - Overall rating: 3/5 - Reviewer: Adva S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered I was able to control pacing, block specific times and slots, and other actions that I didn't want my team of hostesses to mistakenly control. But it wasn't friendly enough, especially because of the lack of floor plan and ability to play with the puzzle of reservations. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It gave me the tools to monitor and control the backend or our reservation system, and most importantly it allowed me to work on my computer rather than the ipad #### Cons It didn't give me what the ipad does- I needed to be able to have full control from the backend, to see the floor plan, to have everything in front of me while dealing with the backend. --- ### Resy Overview: Great Customer Support, Tools, but Unintuitive Interface - Overall rating: 4/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Very positive. Kind company and staff. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Access to technology, enforcing guests needing to use a cell phone number to make an account, text functionality, iOS system, ease of access to back office needs #### Cons Default Programming forces me to find creative solutions within their software programming to do what we require. It is something that took a lot of time because of the different methods we utilize, which are different than a prototypical business. #### Reasons for switching to Resy OS More access to technology, functionality, simplicity in both function and payment --- ### Has potential, but isn't all the way there yet - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like that Resy allows for each reservations for higher-end restaurants. #### Cons As a user of Opentable in addition to Resy, I don't like that Resy has limited options when compared to Opentable. I realize that it's a bit more higher-end, but I would like to see the network grow quicker over time. --- ### SO HAPPY - Overall rating: 5/5 - Reviewer: Davitta N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We are very happy with everything, and the things we are unhappy with, are fairly minor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple it is to use, how quickly we get support if we don't know how to use the software. #### Cons We do wish we could open our own slots like we could in the previous generation of the software. We don't love that it automatically plots and seats a table when we drag and drop a seat. #### Reasons for choosing Resy OS Because it is the leading software in the industry, easy to use, and incredibly cost effective. --- ### Restaurant reservations - wide selections worldwide - Overall rating: 5/5 - Reviewer: Philip D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It useful for making reservations for business lunch and dinners. I find the selections are more "elite" choices #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros easy to use- suggested restaurant include a wide variety compared to other sites. I use Resy first to find restaurants. #### Cons I have not found any issues with Resy. I have always received confirmations quickly and restaurants have never failed to honor the reservation. --- ### Finally a practical tech idea - Overall rating: 5/5 - Reviewer: deniz s. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered This application will definitely be the next Uber. I am surprised that it is not well known in small cities. However, I am sure that it will become a hit soon. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is amazing how easy it is to see your cities restaurant scene, make a plan, and visit them. #### Cons Sometimes it feels like the application's algorithm does not meet the restaurants' capacity and general approach to accepting customers. While application tells you that a table for three people is not available afternoon, actually restaurant can host three people. I think it is because it tries to match the demands with the restaurants' own plans. --- ### ResyOS Review - Overall rating: 5/5 - Reviewer: Alexandra N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Always amazing, our Resy specialist is always available, knowledgeable and ready to help! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The backend software and the record keeping for taking notes about guests is the best! #### Cons Sometimes it takes about 30 seconds to update when using the backend during service --- ### has helped our customer service improve greatly - Overall rating: 5/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use, love all the features which make it very easy to make sure our guests are getting the utmost in customer service. #### Cons Wish we had a little more control sometimes in doing things ourselves with available tables in the restaurant. --- Resy OS Reviews, Pros and Cons - 2026 Software Advice