--- title: "RetailEdge Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RetailEdge. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RetailEdge is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/retailedge-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [RetailEdge](https://www.softwareadvice.com/retail/retailedge-profile/) / RetailEdge Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/retailedge-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/retailedge-profile/alternatives/) # RetailEdge User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 188 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 149 reviews (79%) - 4 stars: 36 reviews (19%) - 3 stars: 2 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Retail Edge keeps my inventory very organized and I am able to pull reports on most any aspect including sales, customers, receiving, inventory and sales history. - Also the ability to sync with my Shopify site is a game changer. - The one time cost is a huge benefit over the subscription model. Plus the technical support is quick and knowledgable. ### Most mentioned cons - Cashier security feature is cumbersome. If turned on, it forces you to key in credentials for every action We are new so perhaps we are missing something? - Needs better reports, no section to add mutiple images for a customer, regarding purchases or product issues. - They have an extensive choice of reports, and perhaps I do not know how to use them properly to get exactly what I want at times. ## RetailEdge customer reviews Showing reviews 1-25 of 188 (page 1). ### Best for what I need. - Overall rating: 5/5 - Reviewer: Joyce S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. RetailEdge is truly that. an in the retail world. It is easy to learn and I like all of the reports that are available. I need more instruction on making reports that I want, if that is a possibility. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fairly easy to use. I can get help quickly when needed, since I am a Gold Member. Just a phone call, or email away. #### Cons I would like an F key for 'Add'. There are times when reaching for the mouse is cumbersome. I am not sure what all of the F keys are for, but I like F4 & F5 the most. #### Vendor response Joyce, thank you for your review and comments. We appreciate them and it helps us to make the program better. There are a number of 'F' keys built into the program. You can see a list of them at https://retailedge.com/help/index.html?hotkeys.htm. We use F3 to add customers to a sale, we use accelerator keys for most of the buttons in the Managers (Customer, Inventory, Purchase Order, etc.). You can see the the first letter of the text on the button is underlined. In Add, the A is underlined. So pressing the Alt key and A will "press" that button. So there is no need to use the mouse. If you have any other comments or suggestions please let us know. Thanks. Replied March 2026 --- ### Absolute Best POS Software Available! - Overall rating: 5/5 - Reviewer: Pryce B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RetailEdge has exceeded my expectations, and is by far the absolute best bang for the buck when it comes to POS systems. It is the best POS software I have used at any price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It resides on my computer and not dependent on the “cloud” 2) The price is great 3) The learning curve is not very steep and customer service is outstanding 4) It is very flexible and can accommodate many different businesses 5) Tech support is easy to work with and bugs are quickly addressed and resolved 6) Emailing quotes, invoices, statements, etc. is a simple button click 7) Tracks customers and their purchases, special orders, layaways, account payments, etc. — it can even track loyalty rewards for your customers 8) Has integrated credit card processing capabilities included 9) Has many other great features that continue to grow #### Cons 1) You have to buy the credit card reader for the integrated CC processing 2) Only a few credit card processors are available for integration #### Reasons for choosing RetailEdge 1) The price was right 2) Not cloud based 3) Offered a demo #### Reasons for switching to RetailEdge It was actually QuickBooks POS, but that’s not in the list. There is a reason they don’t offer QB POS anymore — it was horrible --- ### Retailedge overview - Overall rating: 4/5 - Reviewer: Jim L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Great to work with. Easy to teach new employees how to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Retailedge is excellant for retail sales, inventory, and very easy to use. #### Cons Being charged for work to transfer computers, --- ### Long Time User and Love the Product - Overall rating: 5/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This software is a great tool to track inventory and sales. It is very easy to use and the price is right too. Highly recommend the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using these guys for about 10years now. The system if very well designed and is very reliable. If we ever do have a problem which is rare...the help desk is amazing. Very responsive on timing and are very knowledgeable in getting things back going. #### Cons Not many cons but if I had to give one ..... having a tool to build our own reports would be something to consider adding. #### Reasons for switching to RetailEdge We switched because it was better pricing and using the software with multiple locations was much easier. --- ### One of the best POS - Overall rating: 4/5 - Reviewer: Larry H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Retail Edge for over 10 years and I feel it is the best value in POS systems especially if you use Shopify too. The company is regularly updating the POS and making it better each time and the support staff are five stars. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one time cost is a huge benefit over the subscription model. Plus the technical support is quick and knowledgable. Also the ability to sync with my Shopify site is a game changer. #### Cons There isn’t a lot to not like. Most functions are way beyond what we need. If I had to pick I would say the look is a bit outdated but the function is awesome. Also, I would like to see a more robust integrated loyalty program as the stock one is a bit bare bones. #### Reasons for choosing RetailEdge The One time cost was a big plus. Plus the program itself did everything we needed. --- ### Retail Edge is the BEST value for POS - Overall rating: 5/5 - Reviewer: Amy C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer service has always been great and the guys are very patient! From simple questions to extra help needed during inventory, they have always gone above and beyond. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The island system can be used independent of internet which works great for us when we have pop up events. The POS tracks all inventory, allows us to print our own labels and tracks vendors and more. The reports are a simple way to share with my CPA for taxes and inventory. There are multiple upgrades for bugs/fixes. I feel like our information is of value and secure. I'm so glad I made the purchase eight years ago. #### Cons There is more to the POS than I know...it is smarter than me. Wish I had the time to learn to utilize all of the features. #### Reasons for choosing RetailEdge Ability to process without internet, customer support and fees. #### Vendor response Hi Amy! Thanks so much for your thoughtful review! We’re thrilled RetailEdge has worked so well for your business. If you ever want to dive deeper into the features, don’t forget you have the built-in Help File, our Knowledge Base, and the RetailEdge YouTube Channel—all great ways to get even more out of your system. -Kiana Replied September 2025 --- ### Review from Cape Fear Habitat - Overall rating: 4/5 - Reviewer: Ayla K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good experience over all. Support responds quickly and is thorough. [sensitive content hidden] is wonderful, incredibly helpful and friendly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability to track multiple locations and item selection. Reports are easy to run and cover a lot of bases. #### Cons Updates are not instant through each location. Understanding each change needs time to upload at each location is helpful when first training. Duplicates and incomplete transfers have happened many times because an update wasnt enough. Start up is expensive. #### Reasons for switching to RetailEdge At the time, reports were inconsistently correct #### Vendor response Thank you for the feedback! We’re glad RetailEdge’s multi-location tools, reporting, and responsive support have been a good fit for your business. -Kiana Replied December 2025 --- ### 1 Point of Sale program for ReStores - Overall rating: 5/5 - Reviewer: Peter N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Over 10 years of Great service, Easy to get through to the Tech to fix. They go the extra mile to make sure I am up and running. Program is up to the latest trends #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Easy to learn Price is affordable and the service is fast and very knowledgeable of my company and need #### Cons I have not switched over to the touch screen yet. I can have duplicate customers with same name and no warning that its a duplicate #### Reasons for choosing RetailEdge price point, option that were offered and Service #### Vendor response Thank you so much for your kind words and for being part of the RetailEdge family for over 10 years! We’re thrilled to hear that RetailEdge continues to meet your needs and that our support team has been there when you’ve needed us. We’re grateful for your long-time partnership and the incredible work Habitat for Humanity ReStores do in their communities. Thanks again for your continued trust in RetailEdge! -Kiana Replied November 2025 --- ### MAKE BUSINESS BETTER - Overall rating: 5/5 - Reviewer: Psychi E. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Retail Edge has made managing our company easy and efficient. Anything you want to learn is on YouTube and the training videos make it so ,much easier to understand. Fast and effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Learning to use the program Retail Store Management is easy and value for money. Invoicing is quick and easy with a dependable security features. No bug and issues, reporting made simple. #### Cons I have no complaints, honestly. I can do all I need to and more. Even working offline is a breeze. I have nothing negative to report. #### Reasons for switching to RetailEdge Retail edge was more affordable in the long run better for our business #### Vendor response Thank you, Psychi! We appreciate your support, and we are so glad to hear about your positive experience with RetailEdge! - Kiana Replied September 2025 --- ### An amazing retail POS product! - Overall rating: 5/5 - Reviewer: Michele T. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge keeps my inventory very organized and I am able to pull reports on most any aspect including sales, customers, receiving, inventory and sales history. The tech suport team is awesome and they update the program on a very regular basis. #### Cons There is a very long time lag to print a receipt. Otherwise there is not to much else to complain about. If you want something different they will do their best to address the issue. #### Reasons for choosing RetailEdge Retail edge was more affordable and the customer service was there. #### Vendor response Thank you for the positive feedback! We’re glad RetailEdge is helping keep your inventory organized and that our support team has been there for you. Printers can definitely be troublesome at times, but since you’re on a Gold plan, don’t hesitate to give our support team a call—they’ll be happy to help troubleshoot the lag and get you printing smoothly. -Kiana Replied October 2025 --- ### Amazing customer service - Overall rating: 5/5 - Reviewer: Tammy Z. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had great experiences with Retail Edge. This system works great for our store. Their customer service is prompt and amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge is a great value. It has great reports available. The customer service we have always received from their team is amazing. #### Cons That when you are already logged in and swap to a different screen it makes you put in your credentials again. #### Vendor response Thanks so much for your positive review! We’re glad RetailEdge has been a great value for your business and that our reports and support have been helpful. Regarding re-entering credentials, you might find it easier to run RetailEdge in workstation mode, which can streamline switching between screens. If you’d like to give it a try, our Help File, Knowledge Base, or support team can walk you through the setup. -Kiana Replied October 2025 --- ### Love RetailEdge! - Overall rating: 5/5 - Reviewer: Debbie K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! I have been using RetailEdge for 10 years, and the staff are truly excellent, responsive, and extremely helpful. RetailEdge is a good value for the cost of the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros RetailEdge is an excellent POS system that is easy to use and backed by fantastic customer service who are always ready to offer a helping hand. #### Cons It is not compatible with WIX. It would be most helpful if it could work with other platforms other than Shopify. #### Vendor response Hi Debbie! Thank you so much for your feedback, we are so happy to have worked with you for the last 10 years! -Kiana Replied September 2025 --- ### We love Retail Edge! - Overall rating: 5/5 - Reviewer: Drennan H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been a customer for over 25 years and we have stayed this long because they are a very easy partner to work with! We have had no big issues with them and when we do have a change we need, they take care of it fast and are always willing to listen! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service, easy functions and always willing to update and make changes when needed! #### Cons We don’t really have any complaints! We have always had good customer service. #### Vendor response Thank you, Drennan! We have appreciated your support over the years. Happy Holidays from RetailEdge! Replied December 2024 --- ### This software constantly grows with our business and there are features we still haven't used yet. - Overall rating: 4/5 - Reviewer: Lexy C. - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered It is "as advertised" Easy to set up and implement. Easy to use once you figure out the many functionalities (and there are many). We add new customers with ease and can track their purchases and we can advise them of how soon until they get loyalty dollars. We can issue gift cards and track them. We can give charge accounts if we wish and charge whatever interest and if you integrate your software into your e-mail, bill them monthly (a feature we have yet to use). When entering a new PO and entering multiple new inventory items, I love being able to use the previous items UPC code and the ability to just change item number/description,etc. which saves me a TON of time from having to do each item from scratch. You can add new items on the fly while a customer stands there and the reports! I haven't even mentioned those! We can easily compare month to month, year over year sales. When renewing our insurance policy each year, it only takes minutes to get them the information they need. We also had to file an insurance claim a few years ago and this software saved our butts! We were able to easily look up inventory value quickly. The claims guy said it was the quickest and most detailed claim he'd ever seen! I love that I can put in items sold in multiples and a box will pop up to ask how many. How you can have an unimaginable amount of departments and categories to insure you can pinpoint sales strengths and weaknesses. This software seems simple until you use it and realise that it's very complex and has so many features for the price. The ease of use fools one into thinking it's basic and may not have everything you need. ANY new business that I speak to I tell them about all of the features we use and them any we do not (ability to have touchscreen with pictures, integration of security cameras, ability to use scales and weigh product to sell). Another feature I almost forgot about is to track individual sales people's sales which has been very handy as we pay commission on some things and need to see who sold what at the end of each week. I literally could go on and on and have to tell people when I gush about the software that we are not getting paid to push it. I will admit, it doesn't have the prettiest interface but when you use it, you can appreciate the loud colours and large buttons as you need to find things fast and you can with this software. I spent months researching software. This was our answer. BUY IT! It will not let you down! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Top on my list is ability to serve multiple customers as they change their mind or go to get something else. I also love the ease of ordering when I generate PO's based on min/max quantities. The ability to have gift cards has been HUGE and one of the primary reasons we got this software. If a customer loses their card, due to extra information we put in at the time of purchase, we can find it and they can still use it. We've been able to easily add on more registers as our business has grown without any extra work being needed. Our customers love the ability to look up past purchases to aid them in their current purchases (to repeat or not repeat what was bought before). We both love the loyalty dollars feature which eliminates the need for punch cards. We also love the ability to do packages of items that we sell in monthly or quarterly specials. There are so many more features. We tell any new business this is THE only software they will ever need! --- ### Happy User - Overall rating: 5/5 - Reviewer: Sam F. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used other point of sale software and had nothing but headache using the software which was Much more expensive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like customer support. They are awesome and have always been there for us. I will definitely recommendThier gold plan it is worth having. #### Cons I really have no complaints other then I need more time in the day to use all the reports I could be using. #### Reasons for choosing RetailEdge Price was my main reason for choosing retail edge. #### Reasons for switching to RetailEdge I needed a new sofware for a new company that was started from ground zero. --- ### Smokey Shay’s review - Overall rating: 5/5 - Reviewer: Shana W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered I have had nothing but positive interactions with the customer service department of retail edge everything has been incredibly smooth and very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The register system is user-friendly and easy to teach new employees to use, if and when we ever have a problem retail edge customer service is very easy to use and they solve all problems in about 30 minutes or less… But problems are few and far between over the last 10 years of using this system #### Cons The only issue I have had over the last 10 years as if an employee accidentally deletes a listing with the barcode still in the listing retail edge remembers that barcode and we do have an issue with having the “this item has been deleted” error message... I have found an easy work around by putting the barcode into the stock number field so that this error message does not happen #### Reasons for choosing RetailEdge Retail edge was literally able to do everything that we needed for our store including creating listings for items that do not have barcodes and the ability to print barcode stickers for those items… The incredibly easy use your friendly register system it was one of the main reasons why we chose retail edge along with the excellent customer service representatives who help us set everything up and answer all of our questions in the beginning. I have suggested retail edge too many other stores in my industry and a good handful have signed up for retail edge and also been incredibly happy with the service --- ### Best Point of Sale Product and inventory management product for the money - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RetailEdge is very good and reliable and very affordable system. For performance and cost effectiveness, you cannot beat it. It has so many useful functions, it was worth originally searching for this type of product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have used RetailEdge for about 6 years. When other cloud based and online Retail POS systems were charging between $35.00 to $60.00 per month, we paid flat price of $500.00. If you do the math, the more years you use RetailEdge, that monthly fee becomes almost negliable. Compare it against what you would have spent paying the month to month cloud based system charges? RetailEdge is the clear biggest bang for your dollar investment. And it is very reliable, we have had no issues in over six years. #### Cons Sorry, but I like everything about RetailEdge, no complaints, I would buy it again in a New York second. #### Reasons for choosing RetailEdge Provided the functionality we needed, at a very affordable cost. And every year we use it, our cost savings each month just increases over competing Cloud based systems. --- ### Smoke Shop/ Head Shop - Overall rating: 4/5 - Reviewer: Munkee J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I had the opportunity to work with Retail Edge, and I am thoroughly impressed with their services. The team at Retail Edge was highly professional, knowledgeable, and efficient throughout the entire process.Retail Edge's POS system is highly functional, intuitive, and user-friendly. It enabled our team to effortlessly manage inventory, process transactions, and generate sales reports in real-time, resulting in a streamlined operation and improved efficiency.Retail Edge's customer service is unparalleled. Their team was readily available to answer any questions and provided excellent training to ensure we were entirely comfortable with the system.In conclusion, I strongly recommend Retail Edge to any business seeking a reliable and efficient POS system. Their advanced technology and exceptional customer service make them stand out from the competition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service that Retail Edge provides is unparalleled. They were always available to answer our questions and provided excellent training to ensure that we were completely comfortable with the system. #### Cons I cant think of anything specific , but the team as always been very accommodating at adding things or making changes to the program to help us achieve our goal . #### Reasons for switching to RetailEdge Quick books was the worst --- ### GREAT Customer Support - Overall rating: 5/5 - Reviewer: Nicole F. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Retail Edge offers a plethora of reporting options, making it a versatile tool for my business. Its user-friendly interface makes navigation seamless, enhancing overall usability. #### Cons At the moment, I can't think of any drawbacks to Retail Edge. #### Vendor response Hi Nicole, thank you for the feedback! We are happy to hear of your positive experience of the program and look forward to continue serving your POS and inventory management needs. -Kiana Replied April 2024 --- ### Retail Edge was a life saver! - Overall rating: 5/5 - Reviewer: Amy B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Superb! Only wish I would have found them sooner. :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros While this isn't software related, it may be just as important; customer service hands down. If there is anything I need, or have messed up, they are more than willing to help me fix it (without making me feel totally dumb :) ). #### Cons 1) I wish there was a way to integrate customer names and purchases without an additional step. 2) A search function that would cross all platforms to find answers to my questions. #### Reasons for choosing RetailEdge The cost, the recommendations, the service. I love working with other 'small' businesses! #### Reasons for switching to RetailEdge I didn't know what I didn't know until I learned I didn't know it! --- ### Great Point Of Sale Software - Overall rating: 5/5 - Reviewer: Jared P. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered We've been using Retail Edge for 15+ years now and have grown with them along the way. They always help when we need it and the program is incredibly simple to use and easy to learn. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very easy to learn, offers great customer service, is always updating to become better and more user friendly, and it offers everything that a retail store or entertainment business would need to process sales, track reporting, organize customers, and help keep our business functioning optimally. #### Cons It would be nice to have a mobile version included with the gold level service plan. --- ### Use of the product - Overall rating: 5/5 - Reviewer: Jorge R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use. Friendly and professional client service. #### Cons Customization. Cant change much of the program. --- ### Your suppport - with [sensitive content hidden] - was exceptional! - Overall rating: 5/5 - Reviewer: Melinda G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very positive experience - both in leaving messages and receiving call backs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Today, we wanted to fix a number of problems that have existed and had no time to troubleshoot. With the help of a friend who is in IT - [sensitive content hidden] helped us to figure out that our second computer was hanging (not printing receipts) because of a hardware interrupt - caused by discontinuing the cash drawer. For 3 years this problem existed; it took the diligence and knowledge that [sensitive content hidden] possessed to fix this problem. #### Cons There is nothing for s to put in this catagory. --- ### Retail Edge User - Overall rating: 4/5 - Reviewer: Connie G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used Retail Edge for more than 17 years. It has served us well. I would recommend RetailEdge. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is user friendly. It is easy enough for all my staff to use. #### Cons When an update is required, I need to call on IT to help me because I don't have admin rights. I understand the need for this. It just requires me to call on help and not be able to do it myself. Not a complaint, just a reality. #### Vendor response Hi Connie, While we understand that must be frustrating, we want to clarify that Admin rights have nothing to do with RetailEdge, as that is a security feature by Windows itself set up by your IT. Unfortunately we cannot do anything about that. Thank you so much for the kind words from such a long-standing customer. Replied March 2023 --- ### Works well, updates often, easy to learn - Overall rating: 5/5 - Reviewer: Tara K. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Retailedge makes inventory a breeze, and helps us keep up with customers, their purchases, and more. It is also nice to see what the other locations are selling, what they have in their inventory and so on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using this product for over 8 years and enjoy how easy it is to teach new employees the program. Retail edge updates often enough, and the support staff is always helpful. I also like that I can use the same system at multiple locations. #### Cons I really wish this worked on a mac. I hate that I have to use PC's at work when I use macs everywhere else. #### Reasons for choosing RetailEdge I liked the fact that I could print my own barcodes as well as keep up with customer history. I didn't have an inventory system before I started with retailedge, I did everything by hand, and in the end, I liked how professional this looked. #### Vendor response Hi Tara, thanks so much for the kind words! In regards to the Mac issue, RetailEdge can work on a Mac using a 3rd party virtualization software like Parallels or Fusion. This is a little more involved and works well for some customers. Feel free to give us a call if you would like to learn more! -Kayla Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/retailedge-profile/reviews/?page=2) --- RetailEdge Reviews, Pros and Cons - 2026 Software Advice