

RetailEdge Software
About RetailEdge
RetailEdge Pricing
RetailEdge Point of Sale Software: $495 Secondary Workstation: $225 Island Workstation: $450 Enhanced Support Plan: $45 Maintenance Plan: $5/workstation
Starting price:
$495.00 one time
Free trial:
Available
Free version:
Available
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RetailEdge Inventory Manager
Other Top Recommended Retail POS Systems
RetailEdge User Reviews
OVERALL RATING
Showing 1 - 5 of 137 reviews

Eric
Verified reviewer
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
November 2017
We have been using RE since 2007 and have been very happy overall.
It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.
Pros
The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.
Cons
I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.
Paul
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
May 2022
RetailEdge is awesome
I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable.
Pros
I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.
Cons
I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.
Reasons for choosing RetailEdge
I looked at other companies but honestly, they wanted thousands of dollars just to get started and with starting out as a new business I wanted to spend money on inventory and not a fancy computer system.

Response from High Meadow Business Solutions
Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again!
Replied May 2022
Jonathon
Company size: 2-10 employees
Industry: Tobacco
Time used: More than 2 years
Review Source
January 2022
retail edge!
using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.
Pros
nothing at all , this is a waist of TIME and money.
Cons
I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!
Reasons for choosing RetailEdge
non , a friend of mine recommended it, he has a larger business with 20 + employees , he can afford labor to run it
Reasons for switching to RetailEdge
to manage my inventory and reduce human error and monitor and make Informed decision based on data , to spend less time maintaining.

Response from High Meadow Business Solutions
Jonathon, Thank you for letting us know about this. Your feedback helps us do better. We are sorry you had a frustrating experience. We understand the Gold Support plan may not be the right fit for everyone, so we removed you from the it and refunded you for the month of January. We have reached out to you several times to set up a one-on-one remote training session with one of our sales staff. Please email us at sales@retailedge.com or give us a call. We hope to resolve these issues with you and meet your expectations. -RetailEdge
Replied February 2022
Marilyn
Company size: 1 employee
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
March 2022
The great service I received from [SENSITIVE CONTENT]
Pros
keeping track of inventory, faster sales
Cons
Hard to figure out making reports, easy to change prices
Reasons for switching to RetailEdge
Much easier to keep track of inventory, faster sales

Response from High Meadow Business Solutions
Marilyn, Thank you for your review! If you don't like that it is easy to change prices, you can set up security in RetailEdge that only allows clerks with certain security levels access to actions like changing prices. Check out our video tutorials on that here: https://bit.ly/364WZum And if you ever need help with reports, don't hesitate to call or email us!
Replied April 2022
kk
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: Less than 12 months
Review Source: Capterra
May 2022
Old Dog, New Tricks
My overall experience has been GREAT. I appreciate the time the sales dept spent helping me upload customers and inventory. Customer service is pretty quick to return calls and emails if I have questions.
Pros
I like that the program is user friendly. I'm older and not very tech savvy and was able to pick this program up and use it without too much training. I still have LOTS to learn as I have only had the program about 10 months, but the basic operations are simple.
Cons
I'm still working to understand the use of a matrix. Because I am in the apparel industry, we have MANY colors and sometimes the Matrix is too limiting. Would like to have a longer period to train on they software. Maybe several hours over several months. If I remember correctly, only 1 hour was provided with purchase.
Reasons for choosing RetailEdge
Retail Edge was not a cloud based POS system.
Reasons for switching to RetailEdge
After 25 years with TRS, the company went out of business and I couldn't get updates and technical support. Most stores my size are all on Shopify, but I wanted to own all of my information and not have a 3rd party accessing my data. Retail Edge allows me to keep my information private.