RetailEdge

RATING:

4.8

(170)

About RetailEdge

RetailEdge is an on-premise, retail POS solution designed for small and midsize businesses. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within a suite. It runs on both Windows operating systems. RetaiEdge offers integration with e-commerce solutions such as Shopify and Modern Retail, so users can synchronize data between RetailEdge and their e-commerce solutions, giving them an accurate view of inventory stock and sales data. RetailEdge offers multi-location retail, which allows users to manage customer data, inventory and transactions across different stores in one system. The solution also offers gift card management, which allows users to issue and redeem gift cards to customers....

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

RetailEdge Pricing

RetailEdge is designed for retailers looking for a fully functional POS software. Packed with features for just $495, RetailEdge provides a powerful POS solution that is not only easy to install, use and configure, but affordable to maintain and run. No recurring charges are required and it offers an abundance of functions and features that do not require significant training (one hour of free training is included) or re-training to get businesses up and running. RetailEdge saves businesses on upfront costs and ongoing costs as well. It has no hidden costs, recurring charges, or credit card processing fees. RetailEdge is designed to provide a higher return on investment (ROI) and provide software and services that work for businesses.

Starting price: 

$495.00 one time

Free trial: 

Available

Free version: 

Not Available

RetailEdge Inventory Manager
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RetailEdge Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for RetailEdge

1 - 5 of 171 Reviews

Anonymous

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Started RetailEdge in 2013 . Quickly proved to be faster, easier & 1/5 the cost of POS used before.

Saves money, makes money, saves time analyzing and ordering products.

PROS

Pre-made Reports export to excel with 1 click. The customer loyalty program alone is worth the price of the program. The stand alone laptop workstations let me work anywhere. The support is personable, quick and detailed.

CONS

Some of the reports I use the most require extra steps to create. There is a nice feature which gives you extra "custom" database fields for inventory and customers - but you cannot change the generic labels - which makes it hard to keep consistent across multiple users.

Kim

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Old Dog, New Tricks

Overall, BEST purchase I have made in the last 2 years. I sleep better at night knowing my POS is working, updated and backed up!

PROS

The pos was fairly easy to learn and upload inventory and customers from old POS system. Support team was a tremendous help with uploading information

CONS

Not enough training included in purchase price.

Reason for choosing RetailEdge

I wanted to OWN my information! Retail edge allows me to do that!

Reasons for switching to RetailEdge

the company was out of business and didn't offer support or updates any longer

Melissa

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed November 2017

Mostly good, with a few major frustrations.

Ease of checking out customers and keeping track of inventory.

PROS

Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient.

CONS

Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account.

Jenny

Apparel & Fashion, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Great Service

I've always found the support team to be very friendly and helpful over the years that we've needed them. They're always willing to help with whatever issue we face.

PROS

The POS system is easy to use and as functional for our mobile store.

CONS

Occasionally we have issues with our day end reports, they tend to duplicate the days sales.

Vendor Response

Hi Jenny, Thanks so much for your review! Give support a shout at support@retailedge.com and they can go over some work flow suggestions with you to keep your closings in check.

Replied August 2023

Cindy

Retail, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Local POS service that rocks!!!!!!

Being able to keep our data on site is reassuring for us. Making daily backups and taking the information off site in case of fire has increased our security level.

PROS

The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome.

CONS

The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number.

Reasons for switching to RetailEdge

No improvements made. Credit card processing had to take place with their service. Customer service is not that great.

Vendor Response

Hi Cindy, Thanks for the kind review!! I will submit your suggestion about auto-assigning stock numbers into development.

Replied May 2023