RetailEdge Point of Sale Software


95 reviews(5.0/5)
95 reviews(5.0/5)

RetailEdge is an on-premise, retail point-of-sale  (POS) solution designed for small and midsize business. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within a suite. It runs on both Windows and Mac operating systems.

RetaiEdge offers integration with e-commerce solutions such as Shopify and Modern Retail, so users can synchronize data between RetailEdge and their e-commerce solutions, giving them an accurate view of inventory stock and sales data.

RetailEdge offers multi-location retail, which allows users to manage customer data, inventory and transactions across different stores in one system. The solution also offers gift card management, which allows users to issue and redeem gift cards to customers.

RetailEdge offers loyalty program management, which allows users to roll out rewards programs targeted at customer retention. The solution also features a loyalty reward filter, which allows users to create rules for gift card redemption such as maximum allowed discount percentage, promotion codes and types of payments.

Supported Operating System(s):
Windows 8

95 Reviews of RetailEdge

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  • David from Forth N Goal Sports/Middlebury Shop

    Number of employees: 2-10 employees

    July 2018

    New to R.E. in June. Very easy transition.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick, easy and comprehensive transition from a POS system we had been using for 20+ years to Retail Edge's product. Still learning (only been on-board for 2 months), but any avenue I take to become savvy with an unexplored area meets with quick and comprehensive understanding. It's remarkable intuitive. The options to perform tasks make sense and the performance is easy.

    Pros

    The intuitiveness of the tasks. It guides you to success. We like the multi-options to perform tasks. You can do it this way or that and still be successful.

    Very easy to train folks to use the system. Support was there and very helpful when needed.

    Cons

    The least favorable pre-purchase issue was the anxiety in setting up and learning a new POS system. I didn't look forward to the anticipated time needed to learn and launch the program. It was easy ! The anxiety was totally unwarranted and the time requirements were well below the hours I expected. So much of it was intuitive and reasonably understood.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: High Meadow Business Solutions, High Meadow Business Solutions

    August 2018

    David, it was a pleasure working with you personally on your transition and I'm so glad to hear everything is going smoothly for Forth N Goal! Thanks so much for your positive feedback! -Kayla

  • Perry from bicycle Specialists

    Number of employees: 2-10 employees

    July 2018

    State sales and use audit was flawless per the auditor .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organization

    Pros

    Ease of use, great tool for inventory and customer purchase history. Love the reports. We love it and wouldn't change anything.

    Cons

    Pay to upgrade, missing out on good stuff which we can't always pay to update. Maybe an annual free upgrade could be possible

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Hazel from Orchid Software Solutions

    Number of employees: 2-10 employees

    July 2018

    Software is easy setup and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales entry made easy. Customer loyalty gift certificate and gift cards.

    Pros

    The ability to easily install the software and configuration and setup. The easy of creating customers, vendors, and items. Sales entry is supper easy.

    Cons

    Not being able to print descriptions with barcodes and not being able to print cash reconciliation report.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • GLENN from Streetsboro Tools

    Number of employees: 1 employee

    July 2018

    Retail does all I need and more

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory control

    Pros

    Inventory reports able to track sales total sales reports able to make barcode labeling being able to add to purchase orders from Inventory

    Cons

    I have not had a problem with system so there is nothing not to like!
    time need to add new inventory

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vicki from Zilke Farm Kitchen

    July 2018

    Straightforward program with enormous depth of reporting.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Depth of data; real time data.

    Pros

    Retail Edge provides excellent communication between back-of-house preparation and store-front pricing. The ability to customize labels, SKUs, and clerk screens are essential.

    Cons

    I'd like to see reports as downloadable files instead of pdfs. Otherwise, it has been a useful and worthwhile investment.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vanessa from Glow Fish Studios

    July 2018

    Best Value and Excellent Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

    Cons

    My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gena from Cool Scrapbook Stuff

    Number of employees: 2-10 employees

    July 2018

    Has a lot of features and is a very good value for the money

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great inventory control and helps me to decide how/what/how many to reorder.

    Pros

    Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

    Cons

    When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevork from McLean Cigars PG Boutique

    Number of employees: 2-10 employees

    July 2018

    I Love This Retail Solution!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Peace of mind, easy backups, control over inventory, solid reporting.

    Pros

    GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

    Cons

    Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from River and Peak Outfitter

    July 2018

    Very good standalone software suite for managing sales and inventory for a retail store.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is invaluable for our business.

    Pros

    The software is easy to use and very intuitive. Loading inventory is pretty straight forward. Because it is windows based we can run it on any computer that fits our needs. Currently we are using a surface tablet with a generic Bluetooth barcode scanner, receipt printer, label printer, and cash drawer.

    Initial setup for accepting credit cards was quite easy with the assistance of customer service. The software has a very robust reporting system that help in day to day management and simplifies the accountant's efforts.

    Cons

    Becuase the software package is so comprehensive, it can take some time to complete the initial setup.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ginny from Goo goo gaa gaa children's boutique

    Number of employees: 11-50 employees

    July 2018

    From day 1 (almost 15 years ago)been so helpful! Rarely need help when I do they are great!

    Ease-of-use
    Functionality
    Quality
    Support

    Inventory management, sales reports

    Pros

    Easy to learn, provides data I need to make good decisions for my business. Turn key set up and support.

    Cons

    Having to modify the price to reprint a price label with the original price on it. We do markdowns in red pen from original prices. Never need the sale price printed on a label. Would be nice to be able to reprint labels always at original price. Now look up item, change price back to original, print label, change price to sale price.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Katherine from Joy-all things underthings

    July 2018

    Overall good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. App is helpful. Service is great. The Island functionality is very helpful, as is the ability to hardwire and network. We run two PCs and a laptop that sometimes serves as a register and all three communicate well.

    Cons

    The reporting is not great. Basic sales etc is fine, or if you just want to see PDFs, it's ok, but the two ways you can export to excel are not great if you need to manipulate the data. Hard to sort, lots of repetitive page break info etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jayne from Valmont Industries Inc

    Number of employees: 10,000+ employees

    July 2018

    Save a lot of time with paperwork

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Paperless job

    Pros

    Easy to find reports and add inventory. The QRL keys are user friendly and labels are easy to make.

    Cons

    I have not find much I do not like. I use this every day and find more new ways to help make my job easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Flexible and economical full featured POS system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software has the functionality of a much more expensive package. It is reliable and flexible enough to meet all of my demands - from inventory management to ringing up sales at trade shows, I have not found a product that can compare.

    Cons

    Direct access to the database is difficult for DIYers like myself. I would also like to see editable grids introduced on the purchase order screens to allow quantity adjustments without having to run through 3 screens for each item.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Danny's Wine

    July 2018

    120+ hours testing/research = most robust and best valued software application in the POS market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Inventory tracking , metrics on so many different areas and potential for scaling up business.

    Pros

    .It's a one time software cost verses monthly cost system and low optional monthly update service. You have the option of onsite hosting order cloud hosting. Both still allowing ability to scale to multi store. So many ways for configuring and your not paying for "add on's" that aren't really add-ons.

    RetailEdge has been around since 1998 - they're invested in this business and not a 5 yr old start up. They understand Retailers real issues, not just the fluffy stuff and are always making changes.

    Cons

    The GUI and presentation is not pretty (but it's functional). More specifically the touch screen POS doesn't allow for too much customization when it comes to: button size, adding more tabs, perhaps adding pictures on the buttons.
    Inability to customize printable reports - eg. removing the cost price on PO's - as it still prints cost price; even if the user does not have cost price privileges.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rachel from Southern Grace Creations

    July 2018

    Retail Edge is an excellent software we use at our boutique. We have used it from the beginning.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The user friendly capability and how easily we can train employees. Also the daily reporting and closing is extremely easy.

    Cons

    The fact that I can't access it remotely without paying a fee. Also there are a few reports that I would like to run and can't.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nicole from Sage & Cedar

    Number of employees: 2-10 employees

    July 2018

    We have been using RE for a long time. It is perfect for a small retail business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

    Cons

    Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carly from Rhoads Garden Center

    July 2018

    New customer 2018. Setting up and support to get started was a little tough.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The touch screen and ability to change things easily in the POS program. Our managers have access to change the inventory and we can print labels quickly for products as they come in.

    Cons

    Customer support in setting up at first. Felt like our language and the IT support language was different. No real direction on steps in setting up the software program. We enjoy the program now that we understand it better.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Peter from Habitat for Humanity of Lapeer-Tuscola

    Number of employees: 2-10 employees

    July 2018

    Its easy to use and get detailed reports

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    reports on sales and details reports

    Pros

    The ability to customize the reports to my exact need. Customer tracking, deposits and lay away are very easy to use. Sales page is simple to use and look up items

    Cons

    input of inventory and and the P.O. system. A video for training for each activity would be helpful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jeanne from Guitar Stop

    July 2018

    Great Program with Exceptional Customer Support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Comprehensive POS Software Program competitively priced with a one time payment to purchase. Excellent Customer Support with a hour of training included in the purchase price. Incredibly flexible and easy to use. Data stored at individual store site. No additional charges for Gift Cards.

    Cons

    Sales Receipt difficult to customize. Only 4 lines at the bottom of the Sales Receipt to add store policies.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • David from Cuff to Collar

    Number of employees: 2-10 employees

    July 2018

    Very easy to use and straight forward. Does everything I need for my store and more.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    an well made-smooth checkout for my customers and employees.

    Pros

    Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

    Cons

    Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: High Meadow Business Solutions, High Meadow Business Solutions

    July 2018

    David, Thanks for your review! We're so glad you like the ease of use and our comprehensive reporting features. We do have a Buy X for Y and get Z off feature! please click Here to go to our forums for a step-by-step tutorial on how to set it up. Give us a call if you have any questions! Regarding your customer information, nothing should be getting deleted since your data is local to your own computer. If you are concerned you're losing data please give Tech Support a call. Here http://retailedge.com/phpBB/viewtopic.php?t=3420 https://bit.ly/2LaYETu Text

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