We have been using RE since 2007 and have been very happy overall.

It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.

Pros

The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.

Cons

I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.

RetailEdge is awesome

I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable.

Pros

I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour.

Cons

I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc.

retail edge!

using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.

Pros

nothing at all , this is a waist of TIME and money.

Cons

I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!

The great service I received from [SENSITIVE CONTENT]

Pros

keeping track of inventory, faster sales

Cons

Hard to figure out making reports, easy to change prices

Old Dog, New Tricks

My overall experience has been GREAT. I appreciate the time the sales dept spent helping me upload customers and inventory. Customer service is pretty quick to return calls and emails if I have questions.

Pros

I like that the program is user friendly. I'm older and not very tech savvy and was able to pick this program up and use it without too much training. I still have LOTS to learn as I have only had the program about 10 months, but the basic operations are simple.

Cons

I'm still working to understand the use of a matrix. Because I am in the apparel industry, we have MANY colors and sometimes the Matrix is too limiting. Would like to have a longer period to train on they software. Maybe several hours over several months. If I remember correctly, only 1 hour was provided with purchase.