RetailEdge is an on-premise, retail point-of-sale  (POS) solution designed for small and midsize business. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within a suite. It runs on both Windows and Mac operating systems.

RetaiEdge offers integration with e-commerce solutions such as Shopify and Modern Retail, so users can synchronize data between RetailEdge and their e-commerce solutions, giving them an accurate view of inventory stock and sales data.

RetailEdge offers multi-location retail, which allows users to manage customer data, inventory and transactions across different stores in one system. The solution also offers gift card management, which allows users to issue and redeem gift cards to customers.

RetailEdge offers loyalty program management, which allows users to roll out rewards programs targeted at customer retention. The solution also features a loyalty reward filter, which allows users to create rules for gift card redemption such as maximum allowed discount percentage, promotion codes and types of payments.

Supported Operating System(s):



95 Reviews of RetailEdge

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 95 reviews

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Emmerson from EZShop Convenience Inc.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Multi-Currency

Excellent

Pros

Easy of use, easy to train staff, communication between devices is excellent.

Cons

Not able to handle multi currency at the different buy and sell rates

Review Source: Capterra

David from Forth N Goal Sports/Middlebury Shop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

New to R.E. in June. Very easy transition.

Quick, easy and comprehensive transition from a POS system we had been using for 20+ years to Retail Edge's product. Still learning (only been on-board for 2 months), but any avenue I take to become savvy with an unexplored area meets with quick and comprehensive understanding. It's remarkable intuitive. The options to perform tasks make sense and the performance is easy.

Pros

The intuitiveness of the tasks. It guides you to success. We like the multi-options to perform tasks. You can do it this way or that and still be successful.

Very easy to train folks to use the system. Support was there and very helpful when needed.

Cons

The least favorable pre-purchase issue was the anxiety in setting up and learning a new POS system. I didn't look forward to the anticipated time needed to learn and launch the program. It was easy ! The anxiety was totally unwarranted and the time requirements were well below the hours I expected. So much of it was intuitive and reasonably understood.

Review Source: Capterra

Response: High Meadow Business Solutions, High Meadow Business Solutions

August 2018

David, it was a pleasure working with you personally on your transition and I'm so glad to hear everything is going smoothly for Forth N Goal! Thanks so much for your positive feedback! -Kayla

Perry from bicycle Specialists

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

State sales and use audit was flawless per the auditor .

Organization

Pros

Ease of use, great tool for inventory and customer purchase history. Love the reports. We love it and wouldn't change anything.

Cons

Pay to upgrade, missing out on good stuff which we can't always pay to update. Maybe an annual free upgrade could be possible

Review Source: Capterra

Response: High Meadow Business Solutions, High Meadow Business Solutions

October 2018

Perry, Thanks so much for your review! We're glad you like the reports and and customer purchase history. Our Upgrade plan is only $5/workstation/month, and at 9-10 updates per year, we feel that amount best suits our customers and our efforts to provide the best version of RetailEdge we can.

Hazel from Orchid Software Solutions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Software is easy setup and use.

Sales entry made easy. Customer loyalty gift certificate and gift cards.

Pros

The ability to easily install the software and configuration and setup. The easy of creating customers, vendors, and items. Sales entry is supper easy.

Cons

Not being able to print descriptions with barcodes and not being able to print cash reconciliation report.

Review Source: Capterra

GLENN from Streetsboro Tools

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Retail does all I need and more

Inventory control

Pros

Inventory reports able to track sales total sales reports able to make barcode labeling being able to add to purchase orders from Inventory

Cons

I have not had a problem with system so there is nothing not to like!
time need to add new inventory

Review Source: Capterra

Vicki from Zilke Farm Kitchen

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Straightforward program with enormous depth of reporting.

Depth of data; real time data.

Pros

Retail Edge provides excellent communication between back-of-house preparation and store-front pricing. The ability to customize labels, SKUs, and clerk screens are essential.

Cons

I'd like to see reports as downloadable files instead of pdfs. Otherwise, it has been a useful and worthwhile investment.

Review Source: Capterra

Vanessa from Glow Fish Studios

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Best Value and Excellent Service

Pros

Simple yet powerful. Great support. Online forum is excellent for getting questions answered or to learn a new skill. Fantastic reports and even more functions I have yet to try out. I love how there isn't a huge monthly monetary commitment and that the software does exactly what I need it to do. You really can't go wrong. It was the best decision I made. The gentleman who runs Rings n Things recommended it and I am so glad I went with his recommendation. It is scary to put all your inventory onto one system. I started with a small store and now we are filled to the brim. I am very confident with the software and am looking forward to doing more with it when I can find the time to play with it. I am happy to talk to anyone who has any questions.

Cons

My online store and inventory are not directly connected. The printers can be a pain but that is more of a printer issue not a software issue. Also things are wonky with only one USB on most new computers. Again, the printers don't want to play nice all the time.

Review Source: Capterra

Gena from Cool Scrapbook Stuff

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Has a lot of features and is a very good value for the money

Great inventory control and helps me to decide how/what/how many to reorder.

Pros

Most tasks can be done on the keyboard. Using a mouse slows me down on completing a transaction and we don't have touch screens, so being able to use the keyboard and hot kets, etc, is SO helpful! I've used this program for about 15 years and it's a great product at a great value. Their service is good and you get to "know" the people at the company, even though they are based on the other side of the country from me.

Cons

When looking at inventory, have to go to several different tabs to see 1) quantity in stock, 2) price that they last sold at and how many, etc. And quantity in stock is no longer a column that you can see at a glance on the inventory screen.

Review Source: Capterra

Kevork from McLean Cigars PG Boutique

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I Love This Retail Solution!!!!

Peace of mind, easy backups, control over inventory, solid reporting.

Pros

GREAT free customer support over email. Frequent updates. VERY Flexible. AFFORDABLE purchase price and updates. Rock solid performance. Great under the hood abilities. Without a doubt, the most feature rich and the most affordably priced retail pos with an incredible and responsive team. Recently improved support for integrated cloud, network, e-commerce. Runs very well on Windows 7.

Cons

Not the MOST appealing visually. Some features are buried or structurally antiquated. Good (not great) reports, templates (no ability to edit template for reports receipts). Sales/discount rules are one of the elements that are feature rich, but tricky to set up. Not as intuitive as they could be. For some, (not me) it might be a con that it doesn't run on an iPad.

Review Source: Capterra

John from River and Peak Outfitter

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very good standalone software suite for managing sales and inventory for a retail store.

It is invaluable for our business.

Pros

The software is easy to use and very intuitive. Loading inventory is pretty straight forward. Because it is windows based we can run it on any computer that fits our needs. Currently we are using a surface tablet with a generic Bluetooth barcode scanner, receipt printer, label printer, and cash drawer.

Initial setup for accepting credit cards was quite easy with the assistance of customer service. The software has a very robust reporting system that help in day to day management and simplifies the accountant's efforts.

Cons

Becuase the software package is so comprehensive, it can take some time to complete the initial setup.

Review Source: Capterra

Ginny from Goo goo gaa gaa children's boutique

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

July 2018

From day 1 (almost 15 years ago)been so helpful! Rarely need help when I do they are great!

Inventory management, sales reports

Pros

Easy to learn, provides data I need to make good decisions for my business. Turn key set up and support.

Cons

Having to modify the price to reprint a price label with the original price on it. We do markdowns in red pen from original prices. Never need the sale price printed on a label. Would be nice to be able to reprint labels always at original price. Now look up item, change price back to original, print label, change price to sale price.

Review Source: Capterra

Katherine from Joy-all things underthings

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Overall good

Pros

Easy to use. App is helpful. Service is great. The Island functionality is very helpful, as is the ability to hardwire and network. We run two PCs and a laptop that sometimes serves as a register and all three communicate well.

Cons

The reporting is not great. Basic sales etc is fine, or if you just want to see PDFs, it's ok, but the two ways you can export to excel are not great if you need to manipulate the data. Hard to sort, lots of repetitive page break info etc.

Review Source: Capterra

Jayne from Valmont Industries Inc

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Save a lot of time with paperwork

Paperless job

Pros

Easy to find reports and add inventory. The QRL keys are user friendly and labels are easy to make.

Cons

I have not find much I do not like. I use this every day and find more new ways to help make my job easier.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Flexible and economical full featured POS system

Pros

This software has the functionality of a much more expensive package. It is reliable and flexible enough to meet all of my demands - from inventory management to ringing up sales at trade shows, I have not found a product that can compare.

Cons

Direct access to the database is difficult for DIYers like myself. I would also like to see editable grids introduced on the purchase order screens to allow quantity adjustments without having to run through 3 screens for each item.

Review Source: Capterra

David from Danny's Wine

Ease-of-use

Value for money

Customer support

Functionality

July 2018

120+ hours testing/research = most robust and best valued software application in the POS market

Inventory tracking , metrics on so many different areas and potential for scaling up business.

Pros

.It's a one time software cost verses monthly cost system and low optional monthly update service. You have the option of onsite hosting order cloud hosting. Both still allowing ability to scale to multi store. So many ways for configuring and your not paying for "add on's" that aren't really add-ons.

RetailEdge has been around since 1998 - they're invested in this business and not a 5 yr old start up. They understand Retailers real issues, not just the fluffy stuff and are always making changes.

Cons

The GUI and presentation is not pretty (but it's functional). More specifically the touch screen POS doesn't allow for too much customization when it comes to: button size, adding more tabs, perhaps adding pictures on the buttons.
Inability to customize printable reports - eg. removing the cost price on PO's - as it still prints cost price; even if the user does not have cost price privileges.

Review Source: Capterra

Rachel from Southern Grace Creations

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Retail Edge is an excellent software we use at our boutique. We have used it from the beginning.

Pros

The user friendly capability and how easily we can train employees. Also the daily reporting and closing is extremely easy.

Cons

The fact that I can't access it remotely without paying a fee. Also there are a few reports that I would like to run and can't.

Review Source: Capterra

Nicole from Sage & Cedar

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

We have been using RE for a long time. It is perfect for a small retail business.

Pros

It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Cons

Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

Review Source: Capterra

Carly from Rhoads Garden Center

Ease-of-use

Value for money

Customer support

Functionality

July 2018

New customer 2018. Setting up and support to get started was a little tough.

Pros

The touch screen and ability to change things easily in the POS program. Our managers have access to change the inventory and we can print labels quickly for products as they come in.

Cons

Customer support in setting up at first. Felt like our language and the IT support language was different. No real direction on steps in setting up the software program. We enjoy the program now that we understand it better.

Review Source: Capterra

Peter from Habitat for Humanity of Lapeer-Tuscola

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Its easy to use and get detailed reports

reports on sales and details reports

Pros

The ability to customize the reports to my exact need. Customer tracking, deposits and lay away are very easy to use. Sales page is simple to use and look up items

Cons

input of inventory and and the P.O. system. A video for training for each activity would be helpful.

Review Source: Capterra

Jeanne from Guitar Stop

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great Program with Exceptional Customer Support!

Pros

Comprehensive POS Software Program competitively priced with a one time payment to purchase. Excellent Customer Support with a hour of training included in the purchase price. Incredibly flexible and easy to use. Data stored at individual store site. No additional charges for Gift Cards.

Cons

Sales Receipt difficult to customize. Only 4 lines at the bottom of the Sales Receipt to add store policies.

Review Source: Capterra

Displaying 1 - 20 of 95 reviews