RetailEdge Point of Sale Software


 

RetailEdge is an on-premise, retail point-of-sale  (POS) solution designed for small and midsize business. It offers mobile POS, multi-location support, website integration, credit card processing and gift card management functionalities within a suite. It runs on both Windows and Mac operating systems.

RetaiEdge offers integration with e-commerce solutions such as Shopify and Modern Retail, so users can synchronize data between RetailEdge and their e-commerce solutions, giving them an accurate view of inventory stock and sales data.

RetailEdge offers multi-location retail, which allows users to manage customer data, inventory and transactions across different stores in one system. The solution also offers gift card management, which allows users to issue and redeem gift cards to customers.

RetailEdge offers loyalty program management, which allows users to roll out rewards programs targeted at customer retention. The solution also features a loyalty reward filter, which allows users to create rules for gift card redemption such as maximum allowed discount percentage, promotion codes and types of payments.

 

RetailEdge - Sales screen customer tab
 
  • RetailEdge - Sales screen customer tab
    Sales screen customer tab
  • RetailEdge - Inventory manager
    Inventory manager
  • RetailEdge - Sales screen items tab
    Sales screen items tab
  • RetailEdge - Filter screen
    Filter screen
Supported Operating System(s):
Windows 8

80 Reviews of RetailEdge

Showing 1-20 of 80

 

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Nicole from Sage & Cedar
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

We have been using RE for a long time. It is perfect for a small retail business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Pros

It is easy to use and is awesome for managing inventory. The reporting functionality is very helpful for ordering and deciding what inventory should be discontinued or reordered. Great program for multiple locations as it is easy to see what inventory each store has so you can satisfy a customer right away with knowing we can transfer the item right away.

Cons

Two things: I would like to see the loyalty dollar part of the program a little more user friendly. Most loyalty programs accumulate in real time vs. having to batch. The other thing is having to select a payment method for gift cards before scanning the card. It would be easier if you scanned the card before the payment screen.

Review Source: Capterra
 

Carly from Rhoads Garden Center

July 2018

July 2018

New customer 2018. Setting up and support to get started was a little tough.

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Pros

The touch screen and ability to change things easily in the POS program. Our managers have access to change the inventory and we can print labels quickly for products as they come in.

Cons

Customer support in setting up at first. Felt like our language and the IT support language was different. No real direction on steps in setting up the software program. We enjoy the program now that we understand it better.

Review Source: Capterra
 

Peter from Habitat for Humanity of Lapeer-Tuscola
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Its easy to use and get detailed reports

Ease-of-use

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reports on sales and details reports

Pros

The ability to customize the reports to my exact need. Customer tracking, deposits and lay away are very easy to use. Sales page is simple to use and look up items

Cons

input of inventory and and the P.O. system. A video for training for each activity would be helpful.

Review Source: Capterra
 

Jeanne from Guitar Stop

July 2018

July 2018

Great Program with Exceptional Customer Support!

Ease-of-use

Functionality

Product Quality

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Pros

Comprehensive POS Software Program competitively priced with a one time payment to purchase. Excellent Customer Support with a hour of training included in the purchase price. Incredibly flexible and easy to use. Data stored at individual store site. No additional charges for Gift Cards.

Cons

Sales Receipt difficult to customize. Only 4 lines at the bottom of the Sales Receipt to add store policies.

Review Source: Capterra
 

David from Cuff to Collar
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Very easy to use and straight forward. Does everything I need for my store and more.

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an well made-smooth checkout for my customers and employees.

Pros

Easy to use and easy to teach new employees. Adding inventory is fast as well as grabbing reports.

Cons

Wish there was a Buy 1 Get 1 Feature for the discount. Feel like the customer information retention gets deleted after so long.

Review Source: Capterra

  Response: High Meadow Business Solutions, High Meadow Business Solutions

Date: July 2018

July 2018

 

David, Thanks for your review! We're so glad you like the ease of use and our comprehensive reporting features.

We do have a Buy X for Y and get Z off feature! please click Here to go to our forums for a step-by-step tutorial on how to set it up. Give us a call if you have any questions!

Regarding your customer information, nothing should be getting deleted since your data is local to your own computer. If you are concerned you're losing data please give Tech Support a call.

Here

http://retailedge.com/phpBB/viewtopic.php?t=3420

https://bit.ly/2LaYETu

Text

 

Richard from Dynamite Tool Company
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Great software, easy, quick & efficient.

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Very easy to work with.

Pros

Very easy to work with. My company has been using RetailEdge for quite some time now and we won't use any other program.

Cons

There's really nothing that I can think of, this is the first program that we really have no problems with.

Review Source: Capterra
 

Larry from Square Three Wireless
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

right from the demo download to buying and installing sales and customer support was awesome

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Inventory management and POS system all in one at a very good price

Pros

The ease of use of all aspects of the software, very easy for sales clerks as well as for the administrator for system setup and creating item codes, departments, classes, etc.

Cons

I have a specific/unique application that the software doesn't do. However Sales/Customer service provided me with 2 workarounds and an explanation.

Review Source: Capterra
 

Judy from Sayre's Marketplace
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The sales process was fantastic. The training was the worst experience ever

Ease-of-use

Functionality

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Ability to have vendor accounts and scan product

Pros

It has the ability to give me the information I need. the scanner is a great feature. The ability to pick and choose the equipment was nice.

Cons

You have to wade through way too much to get to what is needed. The ease of use is minimal. Functionality for the daily user as a cash register is too slow.

Review Source: Capterra

  Response: High Meadow Business Solutions, High Meadow Business Solutions

Date: July 2018

July 2018

 

Judy, thank you for taking the time to give us your honest feedback. We are very sorry to hear you're having a difficult time using RetailEdge, as our Technical Support agents pride themselves on exceptional service and training. Someone will be reaching out to you shortly in order to gather more information about the issues you're having and offer ways to make the program more functional for you and your business. Thanks again.

-Kayla

 

Debbie from DKD Spices, LLC.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

The Team at Retail Edge is great to work with and very helpful.

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I am not sure I understand the questions you are asking. I guess my benefits include being able to pull data reports which is very helpful.

Pros

The POS is user friendly and very easy to learn. It is easy to train new team members on the POS. I also like having the Island options so I can work at home and when doing events. Everything syncs up so there are not issue.

Cons

It does not have all of the features for my retail store that I would like. The POS does not sync with all online systems. I had already build my website and then found out that it would not sync with it in order to sell online so I have to put things in manually. Kind of a bummer.

Review Source: Capterra
 

Jayne from Trumbull Mountain

July 2018

July 2018

Some wonderful features but when we had inconsistencies and inaccuracies, the team could not resolve

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Pros

The reports are very useful. It is helpful with understanding stock, managing stock and the customer base.

Cons

inaccuracies and errors in reports that can't be resolved with support help. We found customers with balances that were not accurate and the support team could not resolve the problem.

Review Source: Capterra
 

Sara from Larry The Locksmith and Hardware

July 2018

July 2018

Awesome is the word I would use.

Ease-of-use

Functionality

Product Quality

Customer Support

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Quality
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Pros

It's user-friendly and has many layers so there is always some report that you can create or you can detail and customize your inventory. Minimal training when you hire new or seasonal staff. RetsilEdge's staff is very professional (I can probably name every one of them from all the help they've given me over the years and knowledgeable, they are all great!

Cons

Nothing really; As I mentioned before, it's user-friendly and can be used easily. Nothing to complain about.

Review Source: Capterra
 

Scott from London Company Jewelers

July 2018

July 2018

Best bang for your buck, no doubt. Excellent support During implementation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

The price point was unbelievable. Best value on the market, no doubt.
Support during implementation was excellent. Everyone in tech support was always friendly. Customizing our price tag labels & receipts was greatly appreciated.
Direct integration with credit card processing. The last thing I wanted was to give our customers 2 receipts (sales & CC receipts). The integration works seamlessly.

Cons

All complaints are minor, and relatively insignificant.
Inventory Manager & Recieving seems like redundant functions and can cause some confusion.
Search functions in Recieving has limited function.
Search functions always revers to default search category rather that keeping last search preferences.
I still haven't figured out how to label display discounts the way I want to.

Review Source: Capterra
 

Phyllis from pflora beads
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Excellent

Ease-of-use

Functionality

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Data collection, retrieval and analysis. Easy reports for sales tax and accounting.

Pros

I like the robust data collection - that it has so many fields - and that I can import from and export to a CSV file.

Cons

I would like to see more flexibility to use the data - for example, ability to sort and organize fields on a page and keep that layout, ability to filter and sort by multiple levels, and ability to create customized reports.

Review Source: Capterra
 

Laura from Vermont Horse Country, Ltd.

July 2018

July 2018

Been with Retail Edge for 18+ years. It runs my bricks & mortar store. Gold service plan is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

The personal service from the tech support. When we get in trouble there is always someone back to us fast with help. Takes a lot of the stress out of running a POS system.

Cons

There is no good way to make this software work with our website and the available web solutions are not appropriate for us. Hoping that we can change that in time.

Review Source: Capterra
 

GLENDA from SILO MILL GIFT SHOP
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

We have used Retail Edge for more than 25 years and it is so easy to use!

Ease-of-use

Functionality

Product Quality

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point of sale executed quickly

Pros

We like most about the software that it is easy to use and easy to train new employees on.
We can enter the item number quickly and process the sale quickly with Retail Edge.

Cons

We don't always have a good tract of our inventory on hand. It seems to be that all purchases
are not added to inventory.

Review Source: Capterra
 

Emmerson N from Property Preservation

July 2018

July 2018

Great software, user friendly, training of staff easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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To be able to manage the store, inventory, staff and customers in one place.

Pros

Ease of use for staff and fast for customers.
Love quick list tabs. Reports are great being able to drill down.

Cons

No foreign. currency/conversion payment option. Do not like that I cannot manage the licenses if a computer needs to be upgraded.

Review Source: Capterra
 

Vince from North Shore Ski and Board

June 2018

June 2018

Simple to use, great value, does everything needed.

Ease-of-use

Functionality

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Pros

Great customer service. Easy to use functions. I like the retail island, I can check my sales remotely.

Cons

When looking up a customer, if the customer isn't in the system you need to start over again.
ie; What is your name...my name is Philips...you look up Philips and he's not there...it should then say do you want to make Philips a customer, rather than making us retype Philips...which is an easy last name .

Review Source: Capterra
 

Barney from 1st Class Lodging
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great Software and Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Ease of use and very inexpensive compared to what other softwares do.

Pros

Easy to use. Easy to install. Very user-friendly. For what you can do with the software, it is very affordable. We have been very happy with all the features we use in the software.

Review Source: Capterra
 

Sister Mary from Mary Immaculate Queen Center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

We have been using RE for over 16 years; in 2015 we switched POS, but 3 mos later were back with RE.

Ease-of-use

Functionality

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Pros

I like the elasticity of the program, and the ease of getting around, as I manage sales, inventory, customers, PO's, receiving, etc.
I am fairly functional in the program, yet know only a fraction of its potential. Just a few years ago, we inculcated the use of PO's in receiving, which has been to our advantage. We have full integration with our financial program, which we did not know was a possibility until we came back into RE.
The main plus, I think, though, is the great (personable) tech support we have experienced in the past few years. The techs make their program work for the individual business. A few weeks ago I had a challenge with the integration of our online store, and I could hear those guys behind the tech trying to re-create the scenario, and come up with a fix. They usually are able to create an immediate work around, but then they send a ticket to the developers for a suggested change, and sometimes that is seen on a future update.

Cons

The least thing I like about the software is a result of the best thing I like...and that is the many windows that remain open in the background. Every so often I take the time to clear the windows, to get me a fresh start.
In working with PO's and inventory, the "Edit Purchase Order Item" and "Edit Inventory" windows look identical, and it is confusing which window is being worked in. Inadvertently the 'inventory count' could be change instead of entering the 'quantity to order.'

Review Source: Capterra
 

Scott from London Company Jewelers

December 2017

December 2017

All in all: good product, exceptional price point, and great staff.

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Ease-of-use
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Pros

I have been quite please with RetailEdge. The software is quite functional and pretty straight forward to run. The customer and technical support has been top notch. A special shout out to Anthony in tech support. He was extremely helpful when working through the bugs getting the store open. Also helpful in customizing a special request on labels and receipts.

Cons

I would happily give RetailEdge a 5-star rating except for two concerns.

1. The MPop mobile register/receipt printer sold by RetailEdge was extremely buggy. They were great about the return, but in hindsight, I've not heard anything good about this product. Mine may have been a lemon, but it may be a product they should remove from their list of recommendations.

2. I wish they would develop the product for Apple OS.

Review Source: Capterra
 
 
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