Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

Ability to Organize Consignment Items. Multiple updates Sleek design

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.

The software is easy to handle and probably the easiest also.

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software. Another would be the POS interface with CC processor, figure that shit out already!

I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Ricochet was a great choice for me as I started my new consignment store. I had never owned a business and had very little retail experience. I needed to focus my efforts on learning the business, and not on learning software. Ricochet is easy to use to track consignors, track inventory, and process sales. I really appreciate the customer support and the dedication to making updates. I'd love to see an app version someday so I can check on inventory and make updates remotely without having to use the web site.

I was impressed by the customer service right from the beginning. The training was thorough, and when I had follow-up questions, [SENSITIVE CONTENT HIDDEN] was available immediately to answer my questions. They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home. The convenience and transparency gives my business more legitimacy. The software always works flawlessly, it's intuitive, and they continually put out updates to make it even better.

Reports could be better. It can be cumbersome to find the info I need. Some info you can't get within the software, but can find if you export the right data. For a small operation like mine, it's fine. If you have a large business or multiple locations, the reporting might be frustrating.

I am very pleased, overall, with Ricochet Software. IT makes my job as owner and administrator much easier! I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

The Ease of using Ricochet Software is a huge plus for me as I am electronically challenged. If I should run into any problems all I have to do is contact the support team either by computer or phone, and they are always ready to help. Additionally, Ricochet Software keeps accounting details for me so I don't have to spend that extra time working on payouts and sales tax. Ricochet Software, also, figures sales prices from my original pricing in increments of thirty (30) days up to ninety days( the time allotted on my sales floor). Many customers like this feature as it adds to their "hunt" for bargains.

The consignors payout page only includes a receipt # on their monthly report rather than, additionally, describing the item that was bought.

We are currently in our second year of business and have found Ricochet to meet all our business needs.

The software is super user friendly. It meets all our demands for running a business yet is not confusing to use. Customer service is always available and willing to quickly resolve any issues. Compared to other consignment softwares, Ricochet is the best deal!

Easier setup and use with necessary equipment on mobile devices would be helpful.

I already answered this in the first question. The customer service that ricochet provides is 100% over the top as well!

As the owner of an antique, upcycled furniture and home decor business with over 30 vendors, this software is a lifesaver! Every vendor knows exactly what they have sold 24 hours a day, 7 days a week as they can see online what their current sales are. Each item is barcoded so there is no second guessing of prices. Takes the stress out of end of the month paychecks.

The vendors complain about not being able to easily input their inventory via their smart phones. The ricochet screen on a computer or tablet is not reflective of that on a phone.

Absolutely great experience overall. I appreciate the approachable customer service any time I do need to call. Very welcoming and friendly.

The ease of running payouts and payout reports is what led us to choosing this product, but we've gained much more by having it. Previously, we were writing out paper receipts, and the ease of having a register that is integrated with our consignor inventory has been amazing.

There are some minor details such as needing printed jewelry tags that I have not figured out yet. However, I have already seen improvements in the software since purchasing last year, so I expect it will continue to improve over time!

I’ve owned and operated my business for 23.5 years. I did everything by hand, the old fashioned way for 22 of those years. Wrote everything down and kept all my records on paper. Yes I know, I’m a little crazy for that. Spent hours everyday doing paperwork. Approx 18 months ago, I purchased this software and my entire life changed, for the BETTER! My business has grown by leaps and bounds because all that time I used to spend doing paperwork is now used to further my business.

Everything. I love every single thing about this software. Ease of use would be #1

Only that I didn’t buy it sooner! I haven’t found anything that I don’t like about it yet. There are some features that I don’t use (that I probably should be using) that I will implement in the future I’m sure.

We could not be happier. The staff loves it and the ability to view their sales remotely. Simply, the best!

Ease of use and the ability to customize the way we need to use it. The software updates are amazing and appropriate for our use.

The only "con" would be the inability to customize sales and inventory reports based on timeframes.

I am so glad I chose Ricochet for my new business when I first started. I honestly think if I went with any other software I would have had a harder time as a first time business owner. They have made this process seem less!

User friendly, easy to maneuver and easy to teach new employees!

Besides the superficial surface glitches(that make zero impact on my daily use) there is nothing I don't like about this software. I'm thankful I didn't choose something else!

This system helps me tremendously with my productivity and keeping track of so many important things.

It keeps track of all of my sales, payouts, consignor and customer info. I can easily pull up reports to help with accounting and many other needs. I really like that I can take pictures of items under clients accounts and am able to do payment plans through the system now.

I cannot put in the cost of an item after it has sold.

Very easy to use. Exporting existing inventory and vendors was easy.

A bit pricey for someone in Canada with the exchange

Over all for inventory tracking and keeping multiple consigners inventory straight is the best for our business.

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

excellent

easy of use...AND MOST IMPORTANTLY... ease of customer service...and how quickly they can help

renewal fees each year...but dont think that counts as "least like"

Perfect functionality for consignment and vendor base shops.

Would like to be able to delete things rather than just archive.

Ricochet makes vendor based business sales easy. Customer service is excellent.

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

It is very easy to use. Excited to start selling online through Ricochet.

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.