Ricochet Consignment Software is a cloud-based point of sale (POS) solution designed for consignment and second-hand retailers and helps them to manage their daily business operations, interactions with the customers and process financial transactions.

Ricochet helps users to create different commission splits and item fees. The consignor login allows consignors to check the status of inventory, pending payouts and account history. Users can discount items and process returns through the system. The customizable settings also support auto-discounting and expirations.

Ricochet's account control module stores the consignors' information and inventory items. Its payout feature can payout single or multiple consignors at once. Additionally, Ricochet offers users various hardware components that integrate with the solution such as label printers, DYMO labels, printers, scan guns and more that can be purchased separately via product website.

Services are offered on a monthly subscription basis that includes support via phone, email and an online knowledge base.

Check out screen
Check out screen

Check out screen

Inventory

Inventory

Sales detail report

Sales detail report

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



26 Reviews of Ricochet Consignment Software

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 26 reviews

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Kenneth from Treasure Cove Upscale Consignment

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Amazing all in one consignment software that would beneficial to any consignment store!

Pros

This software is extremely easy to learn and use. They provide frequent updates and new features. The point of sale feature is great and the fact that it all works with a touch screen monitor is awesome because it helps us to look more professional and tech savvy than the competition. The labels you are able to create are great and look very professional.

Cons

This is really good software. We have tried most of the competition and this one seems to be the best value for the price. I can't think of anything negative about it.

Review Source: Capterra

Amanda from Cactus Flower Clothing

Ease-of-use

Value for money

Customer support

Functionality

December 2017

This software is incredibly easy to use and has streamlined our checkout process. We love Ricochet!

Pros

Ricochet is intuitive and easy to use. The reports make daily accounting easy and quick. We also added integrated processing and that has cut our checkout time in half. Our consignors love that they can see their sales online and we love that it is easy to pay them out and track payments. We use the rewards program to incentivize our in store events, and it makes marketing to our customers easy. The customer service is great. We have never had an issue arise that we did not receive immediate help with. The Ricochet team takes our feedback into consideration and is always improving the software to better meet our needs. We had a difficult time finding a POS that met our shop's unique needs, as we are both a consignment and new item retail shop. We have found that Ricochet was what we needed to bridge the gap between two different types of inventory. I also found that the ability to use Ricochet on multiple devices a huge plus. We sometimes tak an Ipad outside for sidewalk sales, and this was the only POS that allowed us to do that. We have been using Ricochet for 6 months and continually like it more and more!

Review Source: Capterra

Keith from Kaleidoscope Custom Goods, Ltd

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great software and support

Pros

The software is very easy to use and learn and offers almost enough features to be a full ERP system. My favorite feature is the vendor login. The customer support from the Ricochet team is top notch! They are frequently releasing new features with software updates, too.

Cons

This software is superb for managing inventory and vendors. I would like to see the ability to set quantity-based discounts for items and some more marketing features - such as coupons or special pricing - that can be integrated with the e-store sales and in-store sales.

Review Source: Capterra

Nikki from Treehouse Artisans & Merchants

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Great, easy to use software that offers a lot of features.

Pros

This software is very intuitive, especially compared to other consignment programs. Item entry is fast and easy, the labels look professional, and vendors can see real time sales. The screen presentation is simple and uncluttered, and it's very easy to move between functions. It works really well with a touch screen monitor.

Cons

My business sometimes requires the use of smaller labels, and the software currently prints just one size label. I also would like for the label printer to recognize when there are multiple quantities of the same item.

Review Source: Capterra

kim from Fleur de Chic

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

consignment software

I have had excellent customer service as we've learned this software, easy fixes and always helpful and easy to talk to. This also gives us a broad overview of our sales easily.

Pros

ease, customer service, layman understandable

Review Source: Capterra

Barbara from Ellie's Fine Resale

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2016

The BEST You'll Find

The owners and staff at Ricochet have been just awesome! The system is easy to understand and great for daily use. Reports are right at your fingertips. Their customer service is attentive and fast. If something isn't making sense, they walk me through. I couldn't be happier that I took the chance on this program.

Pros

Reports, inventory entry and tracking

Cons

Looking forward to the integration with Quickbooks.

Review Source: Capterra

Capri from Half Mile Handmade

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Would Never Dream of Using Another Software

From my first interaction with Ricochet I was hooked! I signed up for the free trial, watched the informative tutorials, and was contacted by the company to follow up on how my experience was going. I knew this was going to be the perfect software to run my business. After signing up Nick and Brady were available, attentive, and incredibly helpful with getting everything set up. I wouldn't call myself a technology expert by any means - but the whole process was so simple and continues to be everyday that I use Ricochet; I would never consider using anything else. Beyond the plethora of online resources they are always available to help when I need them and always respond within 24 hours or less. I have been impressed all around with the company, the software, the customer service, and my vendors have been as well. I would highly recommend Ricochet for use in any store that uses a consignment sales model.

Pros

My number one favorite feature is that vendors have the ability to log in and see their sales and inventory. This saves me and my employees lots of phone calls which allows us to spend more time helping customers and merchandising.

Cons

It would be nice to be able to make changes to items that were rang up incorrectly in house rather than having to contact Ricochet to fix these small issues. Also, I would love to see a role between "manager" and "employee" where a sales associates can add new consignors and inventory plus run the POS system but not have access to the reports.

Review Source: Capterra

Lisa from Finding Roots

Ease-of-use

Customer support

May 2016

ABSOLUTEY AMAZING!!!

Ten stars!!! This software is incredible. We have been open one week and have had NO issues. It was simple to learn and the demos and support were also TEN stars!!! Our Makers (consignors) are also very happy that they can keep an eye on their sales and inventory any time. Many, many thanks to Brady and Nick for their awesome software that has made our huge adventure that much greater!!!! WE LOVE IT!!!!!!

Review Source: Capterra

Deanna from Everything Has a RePurpose

Ease-of-use

Customer support

May 2016

AMAZING!

Ricochet Consignment Software is outright the best I have found out there. Prior to opening my store, I trialed several different options, but when it came down to it, Ricochet met all my needs. This software is extremely user friendly and offers many options not offered by other software, such as consignors being able to enter their own inventory. This is a huge plus for me, because I hate doing inventory! Also, their customer service is AMAZING! Any time I have had a question, or an employee working the store has had a question, Ricochet is extremely fast to respond with a phone call. When they do respond, it is always from someone I have talked with before, who knows my business, my situation and what we have talked about before. This makes everything much easier and more personal, so I am not having to try to explain things again! I cannot imagine running my business without them! Being a new business owner, there are many things to worry about... let these guys handle this portion for you so you can manage the rest!

Review Source: Capterra

Erin Rewa from Style M.E. Boutique

Ease-of-use

Customer support

April 2016

We are a new store and have been using the software for about 6 months- We love it!

Finding a software that is simple to use, accessible, and yet robust enough to handle our needs is not easy. Ricochet is exactly what we needed! If we have a question about the way it works or a report all we have to do is call or live chat. The guys are GREAT! We are part of NARTS and we will be sharing this software with everyone we can.

Review Source: Capterra

Meredith from Bustle

Ease-of-use

Customer support

March 2016

Love Ricochet

The customer service is unmatched. We can always get the assistance we need right away. The software itself is very intuitive and the interface is simple and attractive. So glad I found this software!

Review Source: Capterra

Dana from Rustic Warehouse

Ease-of-use

Customer support

March 2016

easy to use, quick to learn, can assess from anywhere,

The software has been A perfect solution for starting our business. I like that it calculates the Tax percentage, different report summary, vendor tracking, prints checks, able to customize for each vendor, is easy to put in inventory and keep track of what has been sold. The support has been exceptional and they have gone above and beyond to help us in everything that we have needed . I would highly recommend the software to any new vendor/consignor type of store.

Review Source: Capterra

Joel from Brands

Ease-of-use

Customer support

March 2016

Great product

This was a blessing to my business! Great product and great service! Only thing I would suggest is making it a little more user friendly. For example when printing tags for consignors I have to go in and print only 6 or 7 at a time . It would be nice to have a bottom that selected everything at once . Same goes for the payouts reports. If I'm in my reports and wanted to payout consignors I would manually have to go through and unchecked the rest of the consignors. So when you have 50 consignors this gets to be time consuming.. other than that I LOVE IT !

Review Source: Capterra

Casey from Work/Shop

Ease-of-use

Customer support

January 2016

Easy to use, great customer service

Our customer service rep has been amazing with helping us get the POS system set up for our class! We've had a lot of suggestions on what we would like to see with updates and they have been very receptive to our concerns! Overall the system is easy to use and the updates that are coming out in 2016 will make it even better. Keep up the good work!

Review Source: Capterra

Debbie from Urban Restoration & Design Studio

Ease-of-use

Customer support

December 2015

Great but just a couple of things that would improve the system for me.

For the most part I am happy with the system. I have kept track of some of the things that would make it better. for me anyway. See below. 1). Consignors history by the month. When I go to pay them I pay for the prior month and there might already be sales for the new month so when I try to just check off the ones for that previous month & you have more than one page, going to the next page to check them off unchecks the ones you check on the previous page, How about a scroll bar so you can check just that month all at once so I can print it out for the consignor and not include the current month with it. 2). I'm in Canada and we have 2 different taxes and I can separate them on the individual pieces as I enter them because not everything is taxed the same which works as far as the sale goes but when I give the summary to my bookkeeper it is all lumped together on the report. Is there a way to separate them on the report?

Review Source: Capterra

Erin from Kentfield Kids

Ease-of-use

Customer support

November 2015

This program is very user friendly and the support is excellent!

We took our time and did a few demos and lots of research and are so happy we went with Ricochet. It is a user friendly program and has lots of very valuable information with regards to sales. It works well for us and we sell both new and consigned items. I would recommend this program for sure!

Review Source: Capterra

Doreen from Ye Country Mercantile

Ease-of-use

Customer support

November 2015

The Best POS program!!!

The very best I have ever used and the most friendliest and professional help. We love the program.

Review Source: Capterra

Bonnie from Sun and the moon

Ease-of-use

Customer support

November 2015

Very user friendly .

I am new to the business of owning a consignment shop. So the software was incredibly intimidating to me. Within days it became obvious to me that I was going to be able to learn the program with not a lot of difficultly . Here is my real reason for writing this summary. The owners Brady, Nick are just amazing. There were days where I phoned them three, four times a day. Never did they make me feel like I was a bother or incompetent . They walked me through the program over and over again until I was comfortable to move onto the next . The day I opened Brady helped me over the phone with several transactions. I have been open for two weeks now and doing well . It's all very exciting. I have yet to learn the next steps to running the business as far as writing checks etc. . Yet, I have no fear that Brady will be there for me again every step of the way. I looked into other programs and it was hard to know what would be right for me. Well I no longer wonder . I have talked to others with different software and I know without a doubt this was the best fit for me. Thanks Brady for all your patience and support . I could not be up and running so smoothly without you.

Review Source: Capterra

Janice from Beautiful Things Ottawa

Ease-of-use

Customer support

November 2015

Great user friendly software with excellent customer support!

Easy to use, great reporting features and excellent customer support. Would very much like to have ipad bluetooth bar code scanners softweare upgrade available in the near future to simplify my point of sale tracking. Would like to have the ability to delete duplicate entries without it them remaining in the inventory control reports.

Review Source: Capterra

John from Rock Hall Marine Consignment

Ease-of-use

Customer support

November 2015

Great Software for for any consignment store!

The Software has been great to work with, and the crew at Ricochet have been incredibly helpful. I call or email them with a question and they get back to me right away. What could have been the most difficult part of starting a consignment business, Ricochet Consignment Software has made it so simple.

Review Source: Capterra

Displaying 1 - 20 of 26 reviews