Ricochet
Ricochet
About Ricochet
Ricochet Consignment Software is a cloud-based point of sale (POS) solution designed for consignment and second-hand retailers and helps them to manage their daily business operations, interactions with the customers and process financial transactions.
Ricochet helps users to create different commission splits and item fees. The consignor login allows consignors to check the status of inventory, pending payouts and account history. Users can discount items and process returns through the system. The customizable settings also support auto-discounting and expirations.
Ricochet's account control module stores the consignors' information and inventory items. Its payout feature can payout single or multiple consignors at once. Additionally, Ricochet offers users v...
Awards and Recognition
FrontRunner 2021
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
Ricochet Pricing
Ricochet for Retail - $99/month or $899/year (billed annually) Ricochet for Consignment - $129/month or $1199/year (billed annually)
Starting price:
$129.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Ricochet
1 - 5 of 113 Reviews
tammy
2 - 10 employees
Used more than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed May 2021
Absolutely the best software for your business!
Alexandria
Retail, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
PROSThe customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
CONSThe only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Vendor Response
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage. Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
Replied December 2019
Heather
Retail, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Best Consignment System Out There!
It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.
PROSI love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.
CONSThere are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!
Reasons for switching to Ricochet
I wanted something more secure, where my data was held outside of my computer hard drive in the event of theft or damage to my computer. I also wanted my consignors to be able to log in and check their items. InBloom was not user friendly or intuitive, and the customer service was non-existent. I had switched to InBloom from Liberty in 2014 because I wanted to be able to use it on my Mac, and Liberty is not Apple compatible. Neither of those systems are as good as Ricochet.
Vendor Response
Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!
Replied December 2019
Darla
Retail, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2020
Ricochet user
PROS
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
CONSUnless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Vendor Response
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
Replied January 2020
Capri
Retail, 2-10 employees
Used daily for more than 2 years
Review Source: Capterra
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Everyone Loves Ricochet!
I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.
PROSWe love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!
CONSWhen they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.
Reason for choosing Ricochet
We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.
Vendor Response
Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too. Thanks for your feedback as well. Definitely noted!
Replied December 2019
