Ricochet

RATING:

4.8

(115)

About Ricochet

Drawing from our firsthand experience in the consignment industry, Ricochet has been meticulously designed to empower store owners for the future. Our comprehensive software solution not only prepares businesses for what’s ahead but also ensures they thrive in the ever-changing landscape of consignment. What sets Ricochet apart is its compatibility with iPad, making it the only consignment software that can be fully operated on this versatile device. Stay connected with your consignors or vendors effortlessly through the Ricochet Go App, available on both Apple and Android platforms, enhancing communication and collaboration. Ricochet Pay simplifies your financial transactions by enabling you to process payments, issue gift cards, and send receipts and invoices via te...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Ricochet Pricing

Ricochet POS - $159/month or $1599/year (billed annually)

Starting price: 

$159.00 per month

Free trial: 

Available

Free version: 

Not Available

 Ricochet POS Software
Slide 1 of 5

Ricochet Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Ricochet

1 - 5 of 115 Reviews

tammy

Retail, 2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Absolutely the best software for your business!

Alexandria

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Best software you'll use

Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier

PROS

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

CONS

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Vendor Response

Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage. Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!

Replied December 2019

Capri

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Everyone Loves Ricochet!

I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.

PROS

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

CONS

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Reason for choosing Ricochet

We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.

Vendor Response

Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too. Thanks for your feedback as well. Definitely noted!

Replied December 2019

Darla

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed January 2020

Ricochet user

PROS

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

CONS

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Vendor Response

Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.

Replied January 2020

Bart

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Rico Cosign Review

Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.

PROS

Ability to Organize Consignment Items. Multiple updates Sleek design

CONS

Some of the data analytics are lacking -Sales by product are only for store inventory. (i would like to be able to search consignment items as well) Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt) There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request. In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming) Sometimes features I enjoyed in an old version were dropped in an update I would like to see sales by hour of past days. Sometimes glitchy (could be our computer)

Reason for choosing Ricochet

We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.