Some discounts would come up incorrect and consigned discounts were always wrong.

They also have good training videos on youtube. I think the thing I like best is that the consignors can access their accounts from home.

This has saved us so much time in the way we used to conduct our daily methods of operation it’s astounding. Best choice the company has made since its inception.

I have on several occasions recommended this program to others, who have, in turn, been very pleased. Additionally, the support staff is easy to reach when I have questions or problems.

Our new staff members quickly get comfortable and confident in using the POS which allows our team to focus our attention on better serving our customers and consignors.

First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible.

All of our staff really like Ricochet and have learned the new workflows very easily. We'd love to see more reporting/dashboards (or an API so we can do our own analytics).

I like the ease of use and the simplicity. The customer support is also good.

From day one the Ricochet team has been brilliant kind, willing to consider changes when they make sense, available quickly.

It was a great value and a lot less money then other systems.

Barbell jewelry tags are awkward to use. I use rat tail jewelry tags with other software.

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

I love that it has been able to accommodate our business needs as we grow and we are excited for new features to release.

I love the accessibility of  the software, all of the breakdowns of our daily sales and the ease of use.

If you have a large business or multiple locations, the reporting might be frustrating.

I would like full inventory integration. Overall, really good value for the money.

The system is actively being developed and improved which is great. We are about to expand our use of the system to include online sales, which is very exciting.

Easy of use...AND MOST IMPORTANTLY. Ease of customer service...and how quickly they can help.

Slow if you try to checkout clients and look at the appointment sometimes crash.

I like the integration  of the web site and our appointment calendar, the customer service of the company.

Its pretty easy to use the basic functions. The help desk is prompt and available 24hours.

Most of our students catch on quick with the basics of adding appointments and client services, cashing out and general navigation is great.

I love looking up reports on how the salon is doing as a whole as well as individual. I like in a second being able to tell a client when she last visited us what she paid ect.

Very powerful with good reporting  and great customer support.

Unfortunately I am forced to use this overpriced, hard to use software because my franchisor has made it mandatory and I have no choice.

It is my no means a user friendly interface. My stylists and staff complain about using this product on a daily basis.

I love the clean and professional look of shortcuts.

The staff are always pleasant and helpful however they have a policy of trying to tie you in to long contracts without being clear about it.

Configuration issues aplenty and sometime impossible to track down what is actually happening. Poor integrations with some providers and tools.

With all the clients in our system we should have more marketing options. There are a lot of weird cliches that’s happen at end of day.

I also love the 24/7 customer care that’s available at any time if you need them.

I love the ease of use of this product. Our daily day to day operation would be so much more difficult without Shortcuts.

I like that setting appointments and checking out are pretty easy.

Overall pleased with service. The ability to login and see appointments and have online booking has been very beneficial.

Need to work on the texting part, has a few problems.

Comparatively other softwares outsources this feature  thus resulting in added cost/each campaign. Genuine and enthusiastic.

User friendly and great customer service/help desk.

User friendly,  great support and integration with other software.

Text Messaging to confirm our clients appointments has made it less time consuming for our receptionists, saved us money each month, and has opened up our phone lines.

When trying to sell the product they are super nice.

They have horrible business practices and are only the there to milk you for as much money as possible.

It encompasses what other brands do alacart into one easy to use, comprehensive data and  growth oriented software solutions.

Best visually that is available and easy to use.

Terrible service and very expensive experience.

I love how easy Shortcuts is to use. When I do have a problem, the support staff are very helpful.

The reporting feature is limited, scheduling employees can be confusing.

Booking system is archaic and online booking is even worse.

We just learned about the mobile cloud and it is awesome.

US Dollar

Drawing from our firsthand experience in the consignment industry, Ricochet has been meticulously designed to empower store owners for the future. Our comprehensive software solution not only prepares businesses for what’s ahead but also ensures they thrive in the ever-changing landscape of consignment.

What sets Ricochet apart is its compatibility with iPad, making it the only consignment software that can be fully operated on this versatile device. Stay connected with your consignors or vendors effortlessly through the Ricochet Go App, available on both Apple and Android platforms, enhancing communication and collaboration.

Ricochet Pay simplifies your financial transactions by enabling you to process payments, issue gift cards, and send receipts and invoices via text messages. 

Additionally, seamless integrations with industry-leading platforms like Quickbooks, Avalara, and MailChimp streamline your operations, saving you time and effort while ensuring accuracy and compliance. Experience the future of consignment management with Ricochet.

LongDescription

Employee Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Electronic Signature

Retail POS

Credit Card Processing

Categorization/Grouping

Customer Accounts

Customer Database

Gift Card Management

eCommerce Management

Label Printing

Multi-Location

Self Service Portal

Sales Reports

Inventory Tracking

Real Time Data

Sales Tax Management

Touch Screen

Real-Time Updates

Reporting & Statistics

Returns Management

Returns Tracking

Receipt Management

Accounting Integration

Layaway Management

Discount Management

Commission Management

Retail Management

Point of Sale (POS)

Third-Party Integrations

Inventory Management

Loyalty Program

User Management

Price/Margin Management

Product Catalog

Fee Management

Access Controls/Permissions

Retail Inventory Management

Order Management

Transaction History

Shopping Cart

Customizable Fields

Barcode Recognition

Shipping Management

Data Import/Export

Consignment Management

For Retail

Multi-Currency

Online Store Builder

Activity Dashboard

Check Printing

Cash Management

Mobile App

Real Time Reporting

Automatic Backup

Stock Management

Customer History

Customizable Reports

Inventory Optimization

Email Marketing

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Ricochet POS - $159/month or $1599/year (billed annually)

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

Ricochet

Live Online

Webinars

Documentation

Videos

Shortcuts is a cloud-based software suite that offers groups of modules configured for salons, barbershops, spas and schools. It is suitable for single locations and large chains and offers tools for appointment scheduling, customer relationship management, marketing and more. On-premise deployments are also available for Mac and Windows operating systems.


Appointment management tools allow users to book and view upcoming appointments on a configurable calendar. Clients can schedule appointments online using an appointment-booking module. The booth-rental module is useful for businesses that exhibit at events, and client management tools let users record and store customer information.


Client loyalty programs, gift-card management, email marketing and reporting tools are also available. Other modules include employee management, inventory management, payroll, commissions and a point of sale application.


Perpetual licenses and subscription pricing are offered. iOS and Android apps are also available.



Customer Surveys

Mobile Alerts

Booth Rental Management

SMS Messaging

For Salons and Spas

Customer Mobile App

Client Database

Group Scheduling

Confirmation/Reminders

Reservations Management

Wait List Management

Recurring Appointments

Class Scheduling

Payroll & Commissions

Calendar Management

Room Booking

Scheduling

Booking Management

Mobile Access

Online Payments

Performance Metrics

Client Portal

Social Media Integration

Email Reminders

Email Management

Website Integration

Online Booking

Client Profiles

Reminders

Automated Scheduling

Automatic Re-ordering

Availability Management

Calendar Sync

Website Management

Customizable Branding

Contact Database

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Appointment Scheduling

SMS Marketing

For Barbershops

Windows 7

Windows Vista

Windows XP

Linux

HP-UX

Solaris

Unix

IBM OS/400

Windows 2000

Not Applicable

Shortcuts comes in a variety of packages for businesses of different sizes:

Shortcuts Live is designed for smaller businesses and starts at $29 a month.
The Essentials package includes all the core features and pricing starts at $85 a month.
The Evolve package includes customer engagement functionality and pricing starts at $159 a month.
The Elevate package adds a mobile guest app, customized forms, and loyalty options and pricing starts at $209 a month.

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