I love that it has a booking calendar for appointments, client management, and POS all in one! Super straight forward for inventory, scheduling, adding employees and clients to the system.

There are a few areas that could be more user friendly. Overriding and customizing things like packages and gift certificates is a little messy.

Been great.

It’s easy to set up and helps keep track of all the important information you need for running a business.

Cell phone app can be difficult to navigate at times. Doesn’t show if someone confirms appointment or not. I have to look at the desk top version to see.

I have been and will continue to look for another software. It's ok. I do like the customer service. I would give them a 99 out of 100.

Getting started, free trial, pretty appointment book & lets me change the colors of it. Easy to pop in an appointment. Customizable loyalty program.

Outdated appearance after you get past the appointment booking, Horrible/outdated email marketing (whole thing is crap), a little bit slow in responsiveness, difficult to locate certain features such as the loyalty program, the mobile app & the desktop view are way different, trying to check someone out on your cell phone while accessing or adding the loyalty is crap, really noticed when working with my business coach & my accountant how off the data is for reports. I get 2 different numbers when trying to pin down the avg ticket. Can't pick dates for reports for the products & product sales section. Reports don't offer enough customization such as I don't want old inactive clients to show up in my reports. It messes up my numbers.

It is helpful for accounting, payroll, managements, and makes running a spa so much easier. It saves time with client confirmations, appointment changes and cancellations. I can look back on sales and see all the important data that I need I need to use for improvements.

How easy it is to run, viewing reports, appointment scheduling, accounting. Has everything I need to stay organized.

What I like least is just what the clients experiences through trying to book multiple services or add ons. I wish there was a way to separate categories on the booking website into their own drop down menus as well as group/ couples online booking.

We’ve enjoy the scheduling aspect of this program. However, doing credit card processing through card point has been a nightmare.

I love the ability to schedule guests, and the information I’m able to store for guests. I like that we can save their credit card information, and the ease with texting and confirmations.

The credit card processing has been a huge issue from the very beginning, to the point where we’ve considered switching services. I also wish there was a way to click on a guest in the schedule, after the ticket is closed, and see if they have any scheduled appointments. It’s inconvenient to have to go into each guest to check if tHey have scheduled appointments.

unfortunately customer service falls very short. it is generally 45min-90min wait. or they can call you back at a callback number, and sometimes that has taken 3-5 hours. and as mentioned, they're good for just giving you a tutorial on how to do something, but if something is broken, dont expect it to ever get fixed, or for them to ever give you an update. if they say theyll follow up, they never will.

Inexpensive, with a lot of features, and very simple to use. Also has an app as well, which a lot of times is better than the web application. text message notifications and communications both on the web and on the app are great. client support is good if you just need a tutorial on how to do something.

drastic inconsistencies in functionality of the app vs the web client. a lot of times the app has more functionality, which is odd. very limited in reporting. no customizable reports. cannot run a basic report of my clients appointments. cannot run a basic report of who have outstanding prepaid services or packages, so i just have to guess which clients have outstanding treatments and look up their profiles one by one. and they claimed they had no back end way to pull that information either, which i find difficult to imagine. a database must exist for this system to exist, and it would be next to impossible that they cannot query information from that database. so they basically just don't want to. and client support is useless when it comes to an issue. had many of these instances, but the most recent was the final straw, whne my app could not schedule an appointment, add to an appointment, or change an appointment for over 12 months. seems like a pretty major issue. i had to open 6 tickets with them over the course of 12 months, and i never received a single email, phone call, or update in that 12 month period. they said they couldn't recreate the issue so they dropped it. didn't provide any updates to me or even tell me they dropped it or tried to troubleshoot with me. 12 months is a long time for a scheduling app not to be able to schedule an appointment.

Iris has been a godsend as far as what you have the ability to customize and see . The detail is incredible compared to all other booking systems . Sadly I almost got rid of iris due to their incompatibility with mac computers but after trying multiple other cloud based Booking systems I realized this they paled in comparison to what iris had to offer . I switched to their cloud version. It has been an adjustment as it doesn’t offer all of the same features as their desktop version but it is still by far better than anything else out there .

I love this software . It’s detail and your ability to completely control whatever you need do is unmatched . Everything from your reports to payroll to appointments / services/ products . I really can’t say anything bad about the functionality of this system both software and cloud .

I do not like that their software is not compatible with a MAC computer . I had to run another program that aloud me to run windows on my Mac so I could use the software and if caused serious Problems with my computer causing it to crash regularly , get viruses and run extremely slow. We switched to their cloud version which has been a hard transition as it doesnt have all of the same functionality of their desktop version . I hope It will eventually .

It's great that the client can have an interaction with the software Having the ability to view the appointment book without being in the salon

The ease of use, can be used immediately after unpacking Keep track of your financial health Tracks your product usage Gives you a great database of your clientele

When there is no internet, you cannot view your appointment book If the server is down so is the client (if you have more than one computer) No manual Too many add on's that cost you additional funds Weekly total's have to be done one day at a time No loyalty discounts for continued purchasing

We have been using salon iris for 6 years . I love that the system updateds often they are always adding a new feature which is great for no additional cost. The points reward system given my customers loyal campaign for no additional cost.

I love the moblie feature for my spa to book appointment using there phones and she there shedule in real time

I wish as a administrator i could see more detail information using moblie . I wish the credit card functions would work for Caribbean countries so we could do more

Salon Iris just needs a way to transfer and transition companies that want to switch and not just start up, but they have a 5 gold star product on their hands here.

I loved that this was a totally, completely, 110%, didn't leave anything out, comprehensive plus the kitchen sink software system for running any small business. It covered emails, advertising, websites, payments, scheduling and booking, literally not a stone unturned. This made the process of starting a fledgling company absolute as cohesive and efficient as possible in a rather visually capturing way.

We ended up not choosing them to use though because of the comprehensiveness and total coverage because it would have been too difficult to integrate their entire system in with the system/s already being used because some had been purchased already and the clinic was already up some running. If we could have switched all our existing data and moved it in to their new system during its initiation, it would have been chosen hands down.

It’s been a great software to start with and has worked well for my small business. There are small things I would like to see changed but for the most part, it’s been good and is a reasonable price.

I like the ease of use, it’s pretty easy to navigate around. Lots of helpful reports for the business and very detailed client profiles. The text reminder are great to have as well!

There are certain features as a stylist that need to be tweaked. One is, for example, If a client comes in and wants to only buy product, you can’t just close it out, it has to have a service with it. Also, there is a limit on the amount of texts per month, and you pay for overages. Seems like we are past those types of charges in this day and age. I would certainly use the marketing more if that wasn’t the case. Very limited customer service if you have a lower end package. That should be there for everyone if you want them to be satisfied.

Some of the reports are false can’t use them and the information is key to growing my business

The ease of making reservations and text messaging has become more versatile. .............................

There are reports that are false and give me misinformation that I desperately need. for instance the rebook report counts the services not the tickets. We have stylists who’s changes are based on their level. We have to go in to each service and change their service charges.

Worked great till the prices and fees went up.

It’s easy to use and simple yet effective.

Taking way to much money for card transactions. I already pay $30 a month to use. Then on average they take out another $150 for card transactions. I’m about to move to a cheaper system.

We have had our ups and downs in the past, again we pay top dollar so we can get the support when needed but other brands include so much more for less.

I have had it so long I am very familiar with it.

Very expensive compared to other brands, anything you want or need is an additional charge.

I found the help desk very difficult to deal with. They sell a product worldwide but only provide USA office hours to receive calls. When I sold the business we had to phone them a NUMBER of times to change the owner and credit card details. No matter what we did it defaulted to me. I felt the help desk to be not that helpful. The software is actually too difficult to use for the majority of salon staff. I think if I would have known how difficult it was to use and if I had found a simpler, more easy to use one I would have chosen that one.

I liked that you could save a lot of data and be able to analyze it later on. Once you get the hang of certain features it was easy to use.. I liked that I could use the app on my phone. This was a useful feature.

Even at the end of 3 years I don't think I really got a grasp on the actual capabilities of the software... it is actually not easy to use. A lot of the features that I was able to decipher were not logical. Although highly adaptable, there are some aspects that bizarrely are not. Inventory was a disaster. The system was also slow, in terms of just logging a single transaction took time. I really disliked that I could not use the app out of hours as the system needed to be on and connected to the internet to use. I also didn't like that it was that expensive to use the app. The app often froze and needed restarting, it was not as stable as the salon iris software itself.

Works well as long as you have a system in place to monitor errors and know how to correct the errors. We currently still use the software

Easy to use and would be fantastic if the software team could resolve a couple of issues we've had. We still use the software as we are aware of it's flaw and can be easily corrected.

Salon Iris software occasionally creates errors in calculating totals on tickets (receipts). For example... the last error we found was an invoice that did not include the tax in the total for the client to pay. Instead it showed the tax as a change amount to return to the client. Salon Iris customer support can never recreate the multiple errors we have found and therefore can not send an update to fix the problem. I suggest current users to check the sales and taxes charged balance with the money collected each day to verify there have been no errors. If you find an error... you can easily correct it be editing the ticket, delete and re-enter a service, product or tip and the software will auto correct it's error. Also would not produce a report that was request by a government auditor that asked us for a single report to show... invoice no., date, product purchase, service purchase, tax 1 and tax 2 for a specific time period We are using version 10 and will update once issues have been addressed. Otherwise, we may look for an alternative.

Great experience, do wish I had the ability to book a client the last things booked. Like a quick hot button that auto places the services they last had. I also really like the text message capabilities. Have a last minute cancelation, send a text and bam its filled.

Booking and reporting. They work all the time and every time. Good reports for the accountant. The latest features of text reminders and text appointment scheduling are awesome. Clients love this new feature.

Text messaging can sneak up on you in pricing. So I have to be mindful on how many I send. Would like to be able to create my own reports but its a little limited. Or even a custom report that pulls a couple things, similar maybe pivot tables in excel that can give me a snapshot of the business metrics I'm looking for with one click.

Easy to learn for new employees . Good customer service

Phone app always give trouble booking appointments or blocking time. Always need to referesh app of redownload

The program is too big for practical use.once you find a device that has enough power,the program has issues Plus your data is held hostage.if you go other software and transfer data it gets really messed up.

The inventory management is great and useful. worked with my website for online booking. Blah blah blah

Cannot be used on a microsoft surface.font is tiny and certain features dont work. They dont have enough technology to fix their problems. Tons of problems.

Online booking is so helpful. The software is very user friendly and customer service is always very responsive and helpful.

As I've mentioned offering clients to reschedule an appt on their own online is a big deal for me and many other operating systems offer this. I'm sure hoping this will be an option coming up. Also I keep a very busy schedule and it would be great if clients through the online booking could add themselves to a constant wait-list. I also wish I could add on intake forms for an extra monthly fee of like 10$. Im paying the second tier price for my subscription but only use the intake form feature. This makes my payment an extra 30$ a month for only one added feature. It would also be great if Daysmart had an option for an automatic link to be sent for a client to leave a review.

Overall I have been really happy with this software and now that there’s a cloud version I love it even more.

I love the calendar and scheduling features. I have had this software since 2017 and just switched to the cloud version. I have appointment reminders, text marketing and reputation management, love it all! Tech support is awesome and will walk you through any issues.

I wasn’t impressed with the credit card processing they have.

Its ok.

Very easy to use, nice POS, payroll ect.

The customer service with this company is ABSOLUTELY AWFUL. However, I have been using this software for a very long time and rarely need to call. Beware that if you call, they will absolutely NOT help you if you aren't a 10+ employee business. They say they can't help you unless you upgrade. WORST CUSTOMER SERVICE EVER.

It has improved with the new "premium support" but I have certainly had my challenges with the tech team department. Issues with taking the client seriously when they are having an issue and not making them feel like it's their fault. My only other complaint would be the time it takes to either make fixes or to implement suggestions. But I love the monthly rate with unlimited support feature. I love how I can always get the latest version with the monthly rate.

I like the ease of using this program and the multiple reports it has. I like how it can help keep our business organised and like that I can upload digital client consent forms to their profile. My staff love the SI app where they can manage their schedules and book clients in while they are out and about.

The payroll program needs to be functional for Canadians and also wanting the online booking system to take credit cards when a client books an appointment, at least for all new clients.

The fact I can edit and write notes in the services, that the ticket is a pop up and not a new screen. Most reports are better than other softwares.

That my reminders have limited characters. It’s a database program. I can’t do payroll through the program properly. A few of the reports I wish I could click on the category to see what summer to that total. (Ex. When you do a daily report and click on products, you get a list of all the products sold that day. I would love to be able to click on credit after doing a monthly report and see who all paid credit)

Quality product. We tried a different program, DaySmart is user friendly and easier to use.

We have the main system at the salon and I pay for remote access for my phone. It’s wonderful to be able to check my schedule and make changes as needed. Email reminders are great.

Cost. It’s salon owners choice. There are free programs online to download but most have needed upgrades such as reminders, for a cost. Sticking with DaySmart for now.