i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

Overall ! Well it was a company I use to recommend. Now 2020-2021. I would not. Looking to relocate down the road and looking at new POS systems. Silverware is not one of those company’s.

Liked the ease of programming all aspects of software with out calling support all the time like Micros.

Had a pos terminal after 5 years crash and needed new hard drive was determined. Have been waiting 5 weeks to get. Have called 5 times now and still waiting. They sent wrong one that took 3 weeks. The. They have sent twice I was told delivery on Friday! That was Originally 3 weeks ago! Use to be great customer service. Have know confidence in support or company. Hard to get anyone above support. Buyers beware.

My overall experience with Silverware Avrio has been positive. I really appreciate the ease of use. We have a few employees who jump in when needed from other departments and it is always easy for them to get back in the groove.

It is easy to train employees on Silverware Avrio. Menus can be set up to fit the needs of the business and make sense. Silverware Avrio is straightforward. Seasonal businesses with employee turnover can benefit greatly from the training dollars saved by using Silverware Avrio.

Customer service is not always the easiest to reach although they were helpful, easy to understand and thorough with their responses.

In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.

Mostly good,there are a few things I think this company address, 1 customer service, response time, owned your product. Or fixed your warranty on the good you provide

The program has come a long way it's more user-friendly the hand held is a keeper

Need to improve on customer service,get rid of the bug eg table completely disappear. And work your inventory system

Silverware has good equipment but a questionable support system. Nothing is their problem, and if the update they do can't fix the problem they still charge you for their failed service. All they want is for you to take out an inflated service contract that still doesn't cover everything that can & will go wrong. Do not give them your credit card for support over the phone, if there is a problem & they can't fix their solution is to take the money out of your credit card & therefore FU. Great business model. I TRIED TO TALK TO THE PRESIDENT OF THE COMPANY but his son wouldn't have him call me. I made a big mistake buying Silverware. Never again.

I wouldn't use this system if they gave it to me free of charge for life!

Can't say there are any. Its not up and working enough to see the up side. Not user friendly charges and discounts don't work like they're suppose to and the techs know less about it then I do.

We've had this system for just over a year and I'm spending 22k on a new system just to get rid of it and be done. I called tech support last month 47 times for issues alone. When you do call its not uncommon to wast 40 mins just to reach a tech. Most of the time they say they can't do anything until business hours. Our system has stopped taking credit cards twice for a week at a time. It doesn't work offline like its suppose to. We have total system crashes multiple times a day. They are rude when you want them to do something about it. STAY AWAY!! Promise best decision you could make!

This company is so so frustrating that my investment after 3 years I am throwing in the garbage!

when it works it works good, after the new updates happened and they could not update my system every thing went crazy, they kept telling me to call the call center and they can never fix it, they refuse to send a tech on site.

Cant get an on site visit for any problems, call center is in Canada and even if they can't fix the problems they charge you for wasting your time.

I learned what POS system I don't want

No very much, it is all in black if that helps I personally wish I had chosen a different system. It is very difficult to learn. Customer support is a joke and training is aweful. No book you must go on line and download it and print it up You would think a Manuel should be included

Not user friendly very difficult to learn and not user friendly the lust goes on and on it is one of the biggest mistakes I have made when it comes to a PIS system.

I like the simplicity, the ease of operation, the low cost, and its many features.

It has limitations and other technical issues that are not widely known or understood.