i've used this system in 3 different restaurants all with high volume and have always enjoyed it.

I've worked in service industry as a side job for many years and worked with a variety of POS systems. Silverware is definitely among my favorites. its simple and easy to use which is awesome when the restaurant is busy.

I remember having an issue once or twice where the program froze but only for a short period of time and it corrected itself once we reset the station.

Silverware is our Point of Sales system and we would not be able to carry out big volume food and beverage opertations without it. With a bit more reporting enhancements, it will be a major winner.

Silverware is pretty easy to use, the configuration setup is flexible and the overall flow end-to-end is comfortable to drive big volume food and beverage operations.

The reporting capabilities are limited - unless you use an additional platform such as Avero, it will remain very basic and Excel-driven - which is ok but not super user friendly for everyone.

Overall ! Well it was a company I use to recommend. Now 2020-2021. I would not. Looking to relocate down the road and looking at new POS systems. Silverware is not one of those company’s.

Liked the ease of programming all aspects of software with out calling support all the time like Micros.

Had a pos terminal after 5 years crash and needed new hard drive was determined. Have been waiting 5 weeks to get. Have called 5 times now and still waiting. They sent wrong one that took 3 weeks. The. They have sent twice I was told delivery on Friday! That was Originally 3 weeks ago! Use to be great customer service. Have know confidence in support or company. Hard to get anyone above support. Buyers beware.

My overall experience with Silverware Avrio has been positive. I really appreciate the ease of use. We have a few employees who jump in when needed from other departments and it is always easy for them to get back in the groove.

It is easy to train employees on Silverware Avrio. Menus can be set up to fit the needs of the business and make sense. Silverware Avrio is straightforward. Seasonal businesses with employee turnover can benefit greatly from the training dollars saved by using Silverware Avrio.

Customer service is not always the easiest to reach although they were helpful, easy to understand and thorough with their responses.

In the program there are lots functions that you can use for restaurant or other businesses. Simple to read.

Program doesn’t work properly, as it has many bags, and eats lots of internet traffic.