It’s been fantastic! We’ve gone through many POS systems over the years and by far, this has been the best.

Ease of use, and the customer support experience. Our Sales Rep. [sensitive content hidden] was fantastic, explained everything, was clear and upfront and very honest. Great working with him.

Haven’t found anything yet that we don’t like to be very honest.

I've enjoyed working with [sensitive content hidden] and have enjoyed the system. As with any big technology upgrade, you learn new things every day.

[sensitive content hidden] has been our rep since day one. He was very patient as we slowly came to our decision to bring on SkyTab. [sensitive content hidden] is very responsive when I've reached out, and almost always has a solution. He's been on sight many times to make sure things are going smoothly.

Some moderate quirks that are being worked out. The favorites screen omits an entire row unless you page over and back. Not sure why that's happening, but we need our favorites screen to be in-tact. Also, we can't make it default to the favorites screen and not the departments. A lot of the reporting is slightly difficult to sort through as well. When trying to print reports or transfer payroll to QuickBooks, it's a bit finicky.

I would rather skydive without a parachute then go to work today and use this system.

Nothing. Absolutely nothing about this system is user friendly

Everything absolutely everything. I hate how long it takes to cash a customer out I hate the process of putting in an order I hate that orders disappear I hate everything down to the size of the font. The only way to fix this system is throw it out and start over. Whoever created this has never worked in a restaurant and it shows.

Installing the system was great. Purchasing and getting questions answered from our sales rep [sensitive content hidden] , was fantastic! When we initially launched we had to go back and fix a lot of the developers things they done with the menu for like 3 days. Then when I need just certain things from a daily report it gives me too much information and there is no way to tailor it to what we need and customer support does not help much as they don’t seem knowledgeable.

Our sales rep [sensitive content hidden] was excellent! I also like how I can track everything and access it at anytime! I like how it seems very futuristic and looks very slick. I also like how it is easy to use.

Customer service can improve, when I call several times they seem not as knowledgeable and have to follow up everytime keeping me hold for a long time. I also do not like that they do not involve the sales rep and others when developing the menu for your resturant, the developers need to observe how a restaurant is run before they build it out. Every restaurant has different modifications and its import to tailor it similar to how it was on a previous platform. I also think the reports it gives you can get super confusing and it gives you al lot of excess information.

One of the main reasons, I love this Pos System is, I'm very busy and it can keep up!One of the main benefits is the ability to grow and change with your company!

The entire process was wonderful the staff outstanding! [sensitive content hidden], is phenomenal with follow-up and the tech was on-time for the install. I was nervous, but this company is the real deal! The pos system is sleek in design and it compliments the esthetics of my business!

It does not apply! I don't have any complaints.

We liked the cost and features. The upfront cost was basically free. We only pay a low monthly fee and get all the hardware and software included. Toast charged us for every single little thing and their contracts are predatory. Constant rate hikes and they force you to buy their hardware and software.

Still waiting for them to update their software and training website to Spanish.

I’m happy

Brings and attractive online and Faster service,

At the begging was little hard to make this change but over all now is so much better

Really good so far, [sensitive content hidden] has been great to work with

It works great for us. Thanks again for everything

Everything is great so far. I wish i could create a website through them also

I highly recommend this system to anyone who is looking into POS systems for their business/establishment.

We recently opened a restaurant and we have been so pleased with the how easily we’ve been able to navigate our Skytab POS. The registers are super easy to learn, our team has had no issues learning it. Our employees who have worked at other restaurants have mentioned that this is the easiest one they have ever used! I also love that it helps keep track of employee time locks, and generates reports on sales etc. Our reps ([sensitive content hidden] / [sensitive content hidden]) have been beyond amazing. They have been so helpful and thorough with any questions we’ve had arise.

Any con I have is that I wish I was able to completely remove a menu item that is not needed, instead it only allows you to inactivate it. But this is a minor personal preference.

Very good, smooth process, great sales support, incredible tech support, has increased our through out with KDS screens.

Extremely User friendly. Superior Touch response time.

Nothing at this moment. I have not encountered anything negative.

We use the product for very short period, I can not describe overall the experience with it, just yet.

Easy to use software. Employees needed only a day of training to understand and use the new software.

If the modifiers are not done correctly from the beginning it is difficult to adjust them to the need of the item.

Love SkyTab POS and the sales and implementation teams were amazing. Quick to answer questions and so helpful. [sensitive content hidden] are my heros!!

I love that I can manage my restaurant from anywhere. Makes having a start up so much easier!

There are a few small things, but nothing that would prevent me from implementing in our next restaurant.

Very favorable - from the initial sales call, thru setup and training - it's been a great experience. I continue to have some features I would like to have, and they seem to update the system every week or so,

The customer service. All of the reps are very knowledgeable and they can log into our system remotely and see/fix the problem we are having. Also the reports available on the Lighthouse portal are user friendly and helpful

Modifers! We have a large menu with extensive modifiers, it's awkward but we have gotten used to it. Delay in processing credit cards. After you select cc you have to wait until it connects to the reader, Only about 5 seconds but seems like a long time when we are busy.

I have been using SkyTab POS for my business, and I am highly impressed with its features and functionality. Firstly, the user interface is intuitive and user-friendly, making it easy to navigate through different functions. With its handheld device, I can take orders and accept payments from anywhere in my establishment. This has significantly improved the efficiency of our operations and reduced wait times for customers. Plus, the device's built-in card reader ensures secure and swift transactions. Another aspect I appreciate is the robust reporting and analytics. SkyTab POS provides detailed insights into sales data, inventory management, and customer preferences.

There has been occasional challenges with their customer service and tech support. While they generally provide good support, there have been instances where response times were slower than expected or where certain issues required follow ups.

Pleasant. Complete. Efficient. Trusted.

Shift4 and Skytab is our Point Of Sale and Credit Card Processor. [sensitive content hidden] is our specialist there. They maintain our registers and give us support. The registers are easy to learn and we get a call back on problems quickly. They understand what we want in a system and are able to do exactly that. Changes and support are fast and complete. I've worked with 4 other POS systems and this is by far was the easiest to learn and maintain. The other three systems paled in comparison. First rate POS and support all around.

I would love to write about an opportunity here, but I really cannot think of one.

It is a good all-around POS system with many functions

Contacting customer support is a nightmare. I called 3 times after a tech didn't show up. No one could tell me if a tech was on the way. They IM whatever department they need to and wait for a response. I waited 15 minutes for a response the last time I called and finally just asked for an RMA to return the piece of equipment.

Amazing, [sensitive content hidden] was more than helpful. 10 out of 10. I’ll recommend this to everyone just based on the tech’s knowledge an willingness to help with every question!

So easy to use! The search button for items is a big hit here! All the different ways to pay make it convenient

How to enter tips…. Seems to be too many steps…

Our rep Dave Meslin is the absolute best! He spent countless hours getting us ready to implement the system. Ease of use for the actual point of sale. Very user friendly.

We have a huge menu and offer customers a great deal of latitude in customizing their orders. It has been very difficult getting all of the various modifiers correct so that all of the options are readily available for servers to enter orders.

Fantastic experience with getting everything going, and our salesperson [sensitive content hidden], went above and beyond to help everything go smooth.

Very Easy setup and implementation. Very easy for staff to learn/use, and very easy for backhouse management. Reports have pretty much anything you could ever want!

Not to much to not like... some very minor programming limitations, but nothing that couldn't be worked around

Absolutely love! We have worked with many others in past and SkyTab is definitely the best!

SkyTab is a GameChanger for the restaurant owners! Front and back of house functions are so easy to use!The costumer service is top notch!

Have not come across anything yet that we didn’t like

I love being able to see the sales wherever I’m at on my phone. And being able to switch prices easily and on our own.

The ability to change orders without starting all over. The ease of the kitchen monitors and no more wasted paper.

That everytime there is an update it screws up all my computers for at least one whole day.

Easy to used and safe a lot money and quick

Customer service sometimes hard to answer right away when you need help

We have been using the system for over a year, and it has been working great, no issues at all.

It’s awesome and user friendly. We have been using the system for over a year, and it has been working great, no issues at all.

None. It’s just awesome, no issues at all.

It’s been an awesome experience and would definitely recommend it to anyone looking to make their business better

How easy it was to learn the system also the newer technology made it easier to do reports on a daily basis

Setting up the different charges that we require for some of our deliveries

The UI is about it. The rest is painful - hour long calls to customer service until we give up or try calling back later.

No menu item pics for online orders or pics for servers on UI. Bugs with Advantage, Dual Charges, Tax Calcs, Handhelds, gift cards, reporting, on and on and on. Makes doing taxes