All Stripe Reviews
1-25 of 3,007 Reviews
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Josh
Non-Profit Organization Management, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2021
Best Credit Card Rate for Nonprofits
Pat
Verified reviewer
Music, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Best payment processing service for any business
5-Star easy-to-use payment processing service, and any time further detail is needed on a transaction to help a customer or resolve an issue, Stripe provides great detail on all transactions making it possible to provide valuable information to customers to resolve issues, and ensure the customer gets what they pay for and the business receives the payment for goods/services as intended.
PROSThe easiest to use, inexpensive fee structure and top-notch fraud prevention - Stripe is hands-down the best payment processing system I have used in my 10+ years leading Customer Support teams. With the exhaustive detail Stripe provides on every transaction, businesses and customers alike usually have an easy and secure experience checking out with Stripe.
CONSVery few cons if any with Stripe. They seem to get things right in most aspects.
Reason for choosing Stripe
Better overall offering was provided by Stripe
Reasons for switching to Stripe
Ease of use, integration with website POS management systems, fees, regions of availability
Nicole
Design, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed March 2024
Convenient and Essential for Payment Processing
I love that I can set up subscriptions and that I'm able to present both a payment button or a product description on my website. Sending payment links is super helpful as well for doing business internationally.
CONS3% processing fee is steep and so I don't really like that they charge so much for payment processing but to be fair, I appreciate the ability to take international payments easily.
Reason for choosing Stripe
The ability to process and set up internationally
Reasons for switching to Stripe
The ability to register internationally.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
STAY AWAY !
Stripe will decide to stop your pay-outs with NO reason and NO warning. You will battle them for weeks to try and understand why and get this resolved, without resolution and during that time they will ruin your business as you can't accept payments. You will not be able to speak to a human on the phone and email responses are slow and robotic. I have been with them for 8 years and they treat my company like dirt. DO NOT use them if you care about your business.
John
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Stripe is a great way to start an online business and process payments
Stripe has been amazing. They've been clear in communicating what they've needed to ensure my uptime.
PROSGreat number of easy to use options. Perfect for online businesses
CONSThey charge a significant percentage to do immediate transfers but it's still worth doing, or you can wait three days or so ;)
Reasons for switching to Stripe
PayPal has turned into a much bigger trouble than they're worth for online payment processing and Stripe has offered more flexibility and ease of use for my clients.
Dana
Real Estate, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Strip payment processing with Lodgify
Excellent except for the transaction fees on payments that had to be refunded due yo cancellation with no penalty.
PROSVery easy set up Seamless for the user Easy to find/view transactions and see the status of outgoing payments. Very timely payments to me.
CONSThe transaction fees when someone cancels - even if it is within an hour of booking. It would be nice to have the payment processed after 48 hours because this is the window most booking channels (AIRBNB, VRBO, Booking.com) allow guest to cancel with no cancelation fee.
Deveney
Marketing and Advertising, 10,000+ employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Stripe review
I got not problems with stripe
PROSEverything gonna easy with payments with contact of the support service when you have problems with your transaction
CONSEverything about the app I like because when some people send money you got it fast an with paypal you have to wait 1 days
Yoni
Verified reviewer
Arts and Crafts, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2024
Refund process
Never liked him never use them again. Taking advantage of the customers online
CONSThere is nothing to like about stripe. Do not use.
Jakub Aleksander
Real Estate, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Great and reliable software
Reliability is key in business and this software never fails.
CONSThe transaction fees add up at the end of the month but they are providing a good service at the end of the day.
Holly
Hospital & Health Care, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Wish I did it sooner
I really wish I made the switch from Square to Stripe way sooner than I did. It is so much easier for me to use as a POS system. I love that it is integrated into my clickl4time software, which lowers my responsibilities and admin time. Lifesaver!
CONSFor me, there are no cons. I have not yet encountered something I don't like.
Lisa
Retail, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
Easy online payment processing
Stripe seems to have fewer glitches than some other payment processing companies. We have not had any bad experiences with processing and payments.
PROSStripe works very well with our online event ticketing platform. The integration is seamless. The fees are reasonable. The money gets deposited into our account quickly.
CONSNot Stripe-specific, I just don't like processing fees (but I understand they must be there).
Tess
Verified reviewer
Health, Wellness and Fitness, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
stripe review
my overall experience with stripe is amazing. I will keep using it.
PROSi like how easy and effective money transfer is.
CONSsometimes the payment commissions can be high.
Olubukola
Verified reviewer
Consumer Goods, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Best payment processor
For any payment of any kind, Think Stripe! I think they have a wonderful payment gateway for all eCommerce businesses transactions. Great rate, easy to use and better than other payment processors.
CONSNever had issues using the payment gateway and I never had issues with support.
Ashley
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Needed for any small business
We like that it makes taking payments easy and efficient. We can set it up once and add it to our website and it operates as needed. Fees aren't terrible either.
CONSHaven't encountered a problem yet to be honest!
Anonymous
1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Excellent option to streamline your payment processing
Stripe has allowed me to accept payments in a fluid, efficient way that makes payment processing one less thing to worry about. I have accepted payments without any issue and received transfers of my earnings in a rapid and regular fashion. They've thought through every aspect of the service, and I especially like that I can easily track my payments received and total amounts right at the dashboard. Connecting it to my Squarespace website shop was a match made in heaven!
PROSWith Stripe, you can accept payments by linking it to your online shop or on the go with a physical payment processor. I used Stripe for both and found it to be secure, simple to use and efficient. The fee per payment was very reasonable, and you can also use Stripe to keep track of how much you're paid. You can have the payments deposited automatically into a checking account of your choice, so it's a one-stop shop for a payment processor that pleases both myself and my clients. It's an excellent choice for small (or large) businesses that want to accept credit cards as a form of payment. One quality I particularly appreciate is the ability to accept payments in a variety of international currencies.
CONSWhile the fee is reasonable, as a small percentage of the total amount accepted per transaction, it does add up on larger payments from clients. Another thing that's a small obstacle to using Stripe is they do ask questions about what kind of payments you accept and what your business is, so you can only use Stripe pending Stripe's approval.
Reason for choosing Stripe
Square seemed to have fewer functionalities, and for online shops the options to accept payments was at a higher cost through Square. Stripe offered everything Square does, and more!
Reasons for switching to Stripe
I had heard directly from others using Paypal that sometimes their accounts became blocked when accepting large amounts of payments and they couldn't access their money or their Paypal account. I wanted to avoid this ever happening, and Stripe doesn't have the same limits on payments that Paypal sometimes imposes. I also think Stripe looks more professional as a payment processor than a Paypal option to pay.
Paulo
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Easy to setup, clean interface, wide support, great customer support
Stripe has transformed a hard problem into a no-brainer. If making the connection between the online and the banking/paying was an herculean task in the past, it is nowadays a straightforward registration in their website, and most of the times an integration with your store/website.
PROSThe fact that is has an enormous amount of support from most software with integrations existing for anything that can support plugins (think wordpress), most programing libraries, ORMs, application development frameworks, etc. It is the de facto for online payments and that makes it really accessible from most common scenarios. Their APIs and models are very clear and understandable, making it easy to integrate within most tools, and the fact that they also have plug-and-play solutions makes it even easier.
CONSNot all payment options have plug-and-play solutions. It is, for example, possible to send your users to a stripe webpage with a nice layout to complete the payment, but this page is not entirely customizable. Not in style and not in payment options. For instance, you can't give the user the option to select a payment type, which is a very common use case in most websites and would be great if stripe would allow it.
Reason for choosing Stripe
The technological features of stripe have given them the flexibility to allow for the development of very different use cases, which is often not given by most payment providers that support only very limited (the most common) payment types and uses. In our case, we needed the technological flexibility of Stripe to build our application exactly as we wanted to, providing the user experience we designed.
Kalie
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed January 2021
Robust But Confusing Software
In general, Stripe has worked well for us after we made the switch two years ago when we updated our website. The best feature for us is the ability to have monthly donors running through Stripe, which has helped our monthly donations increase. I would recommend Stripe to other non-profits but with the caution that it was not built for non-profits and that it can be tricky to understand - I would not recommend it to someone that wasn't at least somewhat tech-savvy and capable of figuring out how it all works.
PROSStripe has been beneficial for processing donations through our website. Our favorite feature is that it can do both one-time and recurring donations so our monthly donors can run through it as well as the donors who give once or sporadically. It can collect a lot of information that can all be exported out of Stripe for our donor database. We like that you can choose when funds will be automatically transferred to your bank account and change it when necessary - for example, for most of the year we have it transfer funds weekly. However, at year-end when donations are very high we switch to daily transfers. There is also the option to do manual transfers as well. Donations are grouped into "batches" when transfers are done so you can make sure the bank transfer matches the batch amount in Stripe and also matches the amount entered in the donor database (if you're a non-profit). You can also easily refund someone if needed, which has been helpful several times. Overall, this software does what it needs to do and has some great functionality along with it.
CONSStripe was a bit of a learning curve for us because it is clearly intended for for-profit companies or small businesses rather than non-profits. There are many features we don't use that I wish could be turned off or hidden so that it was one less thing lingering on the dashboard. Another thing that is difficult is that Stripe ties everything to an email address rather than a person's name, so if you are trying to find a specific person but don't know their email address it can be hard to find them in the system. In general, their support team is pretty helpful and easy to work with but it's all done through chat and email - there have been times where it would've been much more helpful if we could have talked on the phone while looking at Stripe together.
Reasons for switching to Stripe
We were updating our website and wanted something with a little more functionality.
Nadia
Photography, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best transaction processing I've used
Really really good experience overall. I've used many different payment processors, and Stripe has remained my favorite, by far, for the past few years. I'll be sticking with them for as long as I possibly can.
PROSStripe makes it so incredibly simple to process all my client transactions, and provides detailed reporting on all the money coming in and out of my business. Stripe's interface for viewing individual transactions, where they came from, their current status, the processing fees associated with them, and any other details I could possibly want to know is just magnificent. It's incredibly easy for me to find out anything I need at any given time for any transaction, which makes it easy for me to communicate with clients when it comes to status of their payments. Plus, I always know exactly when money is going to be transferred to my business bank account, which makes planning for expenses that much easier.
CONSHonestly, my experience using Stripe has been pretty much 100% positive. For my uses, there aren't many cons, if any. I guess processing fees kinda stink, but that's going to be a reality for any payment processor, and Stripe's fees are comparable to market standard with any other processor out there.
Reason for choosing Stripe
I really prefer Stripe's dashboard interface, how they present transaction information, just how much information they provide about each transaction, and also the customer-facing experience of using Stripe (simple to understand, automated receipts). Essentially, Stripe has proven to be the easiest, most informative, and most intuitive payment processor I've used.
Jonathan
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Top choice for small business
I am overall satisfied with stripe for processing payment of my invoices but I know they could help me integrate it better into my website if they wanted more business .
PROSFast and easy online setup no credit checks or bank involvement like in the past when it had to be done through your bank works fast and does cost the earth .
CONSCant use on my website without specialist knowledge if they could make it easier to install payment gateways for novices I would not have to use PayPal for this .
Reason for choosing Stripe
I liked the easy setup and it was the preferred option of our accounting software
Reasons for switching to Stripe
Customers without PayPal accounts were having trouble making payments and PayPal are more expensive
Eero
Consumer Electronics, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
The best generic payment processor out there
We use Stripe for the majority of our payment processing on online stores. It is reliable and fast, payouts are really fast too. The customer service has always been great, and so is the documentation. The service has always been on track with any annoying new EU regulations, so I can truly recommend this company.
PROSI use Stripe in dozen different online stores. It just works. Reliable, fast, great service all around. Affordable fees too. I am extremely happy I left Paypal behind.
CONSI haven't found anything to complain about so far. This tells how great the service is. Usually, there is always something wrong.
Reason for choosing Stripe
Best pricing, modern, easiest to implement.
Reasons for switching to Stripe
Paypal is expensive, for starters. They make everything extremely difficult, when you need to reach customer service you might as well call Skynet because bots are all you get - at least in Europe. They can shut down your account for no reason all of a sudden, which happened to us and many of our partners. The reasoning was that some information was missing, but then getting the information to them was made extremely difficult with long processing time which just meant enormous losses meanwhile. Thank god we moved on and found Stripe.
Pius
Internet, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2022
Stripe
My overall experience with Stripe has been pleasant, profitable, and smooth. Payments are processed smoothly despite customer locations and my payments are mostly on time except for public holidays. I really can't complain about stripe.
PROSStripe integrates with a lot of software builders and customer management platforms out there. No matter your app builder you are a lot more likely to find stripe integration than other payment processors out there. It's also very easy to manage and keeps tabs on everything happening on your account even on your phone with the mobile app.
CONSWhen you deploy Stripe Radar, for which you extra pay BTW, sometimes authentic payments are flagged as potentially fraudulent and are not completed. When this happens it's very frustrating to the customer and to us as well. Improving radar is be more efficient would be very helpful.
Reason for choosing Stripe
Stripe's payment processing is less demanding of the customer. The Customer does not need to create an account or enter their billing address or phone number and yet it is still super safe. Customers can just enter their card details and proceed to pay.
Wisani
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed May 2022
Another successful payments gateway to trust
So far so good with us.I have no real issues with them mostly good issues like i have never has disputes as a user and as administrator .
PROSTo be honest no one needs Labour intensive settings up process so with strip it has easy way to set up in has lot of ready made scripts fo different use. In an essence its easy to set up and for users its easy to pay using it.
CONSTheir business strategy told them that some countries and currencies are second to others so the development in those countries is less and and increase cost to deal witg them. For example in South Africa it does not partnered bank that makes little extra work to get money if you are a merchant.
Reason for choosing Stripe
I already had a working account and service fee are affordable for me.
Reasons for switching to Stripe
They are against themselves they said this and do that. So they stand with the bigger entities on with policy and truth.
Dominique Ariana
Telecommunications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
The Best Payment Processing Solution
I have been using Stripe for a few months now and I am very pleased with the service. It is simple to set up and use and the fees are very fair. The customer service is top-notch. The only thing I would change is the amount of time it takes for payments to be deposited into my bank account.
PROSStripe is an incredibly easy to use payment processing solution that has been a lifesaver for my business. The setup process was simple and the fees are very reasonable. They provide excellent customer service and it is easy to customize the payment processing settings to fit your business needs.
CONSThe only downside to using Stripe is that it takes a few days for payments to be deposited into the bank account. This can be a bit of a nuisance if you need the money right away.
Reasons for switching to Stripe
Stripe is the superior choice for payment processing compared to its alternatives. It has an incredibly user-friendly interface, reasonable fees, and excellent customer service. It is also easy to customize the settings to fit your business needs. Stripe also offers more security than some of the other payment processing solutions out there.
Paula
Hospitality, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Seamless Payment Processing for a Smooth Guest Experience
Stripe has revolutionized how I handle guest payments. Its seamless integration, reliability, flexibility and security make it the perfect payment processing solution for my small business. I highly recommend Stripe to any business owner looking for a trusted and efficient payment partner.
PROSI've been using Stripe as my go-to payment processor for accepting guest payments, and it has been an absolute game-changer for my small business. Whether it's integrating Stripe with my booking platform or sending guests a payment link directly, the entire payment process has become incredibly seamless. I can easily track payments, view transaction details, and generate reports to stay on top of my financials and I've never encountered any issues with payment processing or delays, which is crucial for maintaining a smooth guest experience.
CONSOne concern is the platform's fee structure, as some of the transaction fees can be relatively high compared to other payment processors but based on my overall experience this does not affect me greatly to move from Stripe to another tool.
Reason for choosing Stripe
Stripe provided greater flexibility in customising the checkout experience, allowing my business to maintain the branding and offer a seamless payment process. It was also cheaper to process payments via Stripe and the integration with my booking platform was seamless.
Becky
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2019
Stripe is my first choice for all merchant processing needs
I love Stripe. I would use them for all of my merchant processing needs whenever possible. They have a solid platform that just works. Even if you are technically challenged, you can set up a Stripe account and plug it into your business. They do a great job of scrubbing transactions for potential fraud and they are quick to pay out, usually within 1-2 business days. My bank tried to get me to change my merchant processing to them from Stripe, but they wanted me to sign a contact for 2 years and pay monthly fees whether I used it or not. Stripe doesn't do any of that nonsense. They charge you for each transaction and that is it.
PROSIt is extremely easy to set up an account and authorize it for use. Reporting is easy and useful, and I love that I get a snapshot of my income immediately upon logging in. Adding in new business is easy and allows me to keep my revenue streams organized for both me and my customers. Each new business lets me set a new statement descriptor so my customers know what they are paying for when reviewing their credit card statements. They are integrated with many different platforms, including ecommerce and accounting software, so connecting the many pieces of your business is easy.
CONSThey have some extremely technical pieces of their software, including webhooks and API calls. If you are not technically minded, this can get confusing and potentially cause issues with your credit card processing. But as long as you are working with software that is integrated well (think Woocommerce or Xero) then it should be very easy to use Stripe in your business. Also, while it is great that they send emails to my customers that have issues with their recurring transactions, they do not give those customers a way to update their credit card information. This seems like a no brainer considering they are the processor and they are giving notice that they are unable to process the card they have on file. Instead, they continue to email my customer, who then contacts me and I have to try to sort this out for them.