Stripe Software


 

Stripe is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to manage and accept payments online.

Stripe handles all critical functions, such as subscriptions, storing cards and direct payouts to user bank accounts. Stripe is suitable for businesses of all sizes and offers solutions for mobile and web payments that are specially built for developers.

Other key features include full-stack payments, PCI compliance, invoice paying, instant payment acceptance, shared customers and the collection of transaction fees. Stripe does not require any card storage fees, validation fees, setup fees, monthly fees or refund fees.

Stripe provides several support options such as online support, a customer knowledge base and forums. Additionally, Stripe can be integrated with various applications such as Shopify, FreshBooks, Zoho Invoice, Zoho Subscriptions, TalentLMS, Squarespace, Sellsy, Intercom, Slack, Zapier and Abacus.

 

Stripe - Checkout
 
  • Stripe - Checkout
    Checkout
  • Stripe - Integrated mobile payment
    Integrated mobile payment
  • Stripe - Zoho integration
    Zoho integration
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

106 Reviews of Stripe

 

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Software Advice Reviews (4)
More Reviews (102)

Showing 1-5 of 4

Irma from B&M Distribution
Specialty: e-Commerce
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Stripe competitively provides a great merchant solution.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Although never experienced first-hand, it has been reported that Stripe can increase rates with high-risk industries. Might consider inquiring about your industry.

Pros

Aside from Paypal, Stripe offers one of the easiest and fastest way to setup a merchant account allowing for quick merchant setup. Unlike traditional merchant applications which can literally take 2-6 weeks, Stripe takes only a fraction of time and doesn't require the rigorous supporting documentation. Open for business from day one.

Review Source
 
 

Sarah from Third Street Education Center
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Very user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Stripe is a very user-friendly program, even for first-time users. The information is easy to understand and the website is easy to use. The website also provides additional detail on payments with the option to drill down for more information. I would recommend Stripe!

Review Source
 
 

Austin from Marketer as a Service
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

Have or want a subscription business? Stripe is the gold standard.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Checking out Stripe is a must for anybody running a subscription business. It'll save you a lot of headaches.

Pros

Stripe is getting a lot of buzz for a reason. They've made it incredibly easy to build a subscription business. And who doesn't want a subscription business these days? I find the platform very intuitive, and you can literally be billing customers within an hour. For developers, the API is truly best-in-class.

Cons

As it's newer on the scene than say PayPal, there are some tools that don't integrate with it yet (although, see comment on API in pros). I wish it was a little easier to send individual invoices from. I find the process off billing a customer once to be a little lackluster compared to setting up a subscription.

Review Source
 
 

Jim from Teckst, Inc.
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Helpful Tool to Invoice Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would recommend this tool.

Pros

Helpful standard product to begin invoicing your clients. Some of the tool can be a bit complicated in terms of usages (my advice is to conduct more user testings). It's helpful though for any start-up or organization looking to ensure payment is made on-time, effectively.

Cons

Some of the inside 'programming' of the tool is not easy to grasp or understand. I'm not 100% beginners will know what they're doing but ultimately I would recommend it.

Review Source
 
 

Mitch from Bay Town Creative
Specialty: Other specialty retailer

August 2016

August 2016

A solid option, and sometimes the only option.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Likes Best

Stripe has been from time to time the only gateway available for certain applications, which has made it invaluable. It was easy to get my account set up and I have never had an issue with the service. Price wise their processing fees are on par with other gateways I have used.

Likes Least

It does take a little longer for payments to clear than it does through other gateways but this has not been much of a bother.

Recommendations

Get an account if there is an API for your application. The more options your customers have the better I think.

 
 
 
Showing 1-20 of 102

Kyla from IMPRESSED by nature

January 2018

January 2018

Credit Card Processing Software Integrated with my eCommerce Site

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Support
Pros

I use Stripe for my credit card processing on my Squarespace eCommerce site. The platform is simple and straightforward. I can easily view my transactions and the breakdown of fees. I can also see if there are any declined transactions and it will provide the reason for the failure. The processing fees are pretty comparable to other options in the market. It works seamlessly with Squarespace, which makes transactions easy.

Cons

My biggest complaint about Stripe is how long it takes to get your money. I also use Square for credit card transactions and I always get my money the next day. Stripe can take 3-4 days to send my money to my bank. I also would love to get notifications when credit cards are declined. I had a regular customer try to order and she didn't realize it hadn't gone through, so she was awaiting her order. If I had seen the payment failure, I could have reached out to her to resolve the issue.

Review Source: Capterra
 

Francine from CF and L investments LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great product once you setup. A little quirky if you don't know your way around

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I love that the fees are all on the user, not the administrator. No fees to use service to the business owner.

Pros

Easy to use. No user fees - all fees are on back end to the customer. Super easy to put API into other areas (website, social media, etc)

Cons

If you don't know your way around, not really intuitive to a non-techie. Once you figure it out, it's great, but not as easy as some of the other payment collection software functions.

Review Source: Capterra
 

Jovanhanna from Positive Forward Movement, LLC

January 2018

January 2018

Quickly becoming my favorite way to process payments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Its a great alternative to using PayPal and helped me to create payment gateways on platforms that i cant use paypal on. I love the mobile app for it also.

Pros

There was a bit of a learning curve but I love that I can create subscription payments for clients and its included in the services provided. The dashboard is clear and easy to read and understand and it integrates with a lot of other services that I use. I like to pricing structure offered.

Cons

Its not as easy to integrate some things as I would like. I am not the most tech savvy person, but have gotten help when needed to set things up that I didnt understand. Having an easier way to create payment buttons would be awesome. Otherwise there isnt really anything I dislike about stripe.

Review Source: Capterra
 

Brittany from World Orphans

January 2018

January 2018

Ease of use, some complications with our CRM, though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Pros

I like that I hardly ever need to go in an touch it, once a donor's info is in there and is being charged monthly, it is pretty low maintenance

Cons

We've had issues recently where some bank accounts have failed, because somehow their account info was edited. It then has sent info to our CRM, showing it was a successful transaction, when a few days later, in reality, it failed. The software also calls it a refund, when it wasn't a refunded transaction, but a failed one

Review Source: Capterra
 

Shlomit from Dr. Shlomit Kirsch Psy.D. PLLC

January 2018

January 2018

Super easy to use, great and functional app

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Their app is very well-designed and is easy to use. I like that you can create customers for easier access to charge repeat clients.

Review Source: Capterra
 


December 2017

December 2017

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use Stripe in conjunction with a 3rd party software booking system. Never had any complaints. Straightforward and easy to use on both ends.

Cons

Customer service can be a bit long sometimes which is hard considering most issues are client related and time sensitive.

Review Source: Capterra
 

Jane from Quantitrader
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Stripe is the payment gateway I use for my business with Paywhirl interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Even though I use Paywhirl as my interface with Stripe, I do have to use their software to determine when payments will be transferred to my bank. I have found the interface very easy to use.

Cons

I'm not sure I could have set up a payment gateway from Stripe to my business so I used Paywhirl. It all works out fine.

Review Source: Capterra
 

Jessica from Think Differently Counseling

December 2017

December 2017

Wonderful tool for managing gross profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is linked to my SimplePractice software, so one button handles recording the payment in both systems. The output data is very helpful for tax purposes, but also gives you several options for payouts to your account directly.

Cons

It would be nice to customize the data in each batch to help identify customers a bit easier. Currently you have to open the transfer data to see the breakdown.

Review Source: Capterra
 

Melissa from Independent Contractor

December 2017

December 2017

Super helpful and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great interface, easy to set up and find all the things I need to see. Has pretty powerful reports. Refunds are easily processed.

Cons

Only major con is that there is zero phone support. We haven't had to contact support often, but can imagine how annoying it can get when you can only communicate your complicated issue via email.

Review Source: Capterra
 

William from Disciple Makers
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

I procured stripe for our non-profit to process event registration transactions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Stripe is simple to use and can be in working order in less than 3 days from when you register. I set it up for use with our Cvent registration software and it took less than 2 days to set up. We're confident that our money is secure going through this ecommerce gateway.

I was glad to have an option other than payflow pro by PayPal, I did not want to deal with their customer service.

Cons

We have about 2 event registration functions that are limited by our use of stripe. They were features that we didn't plan on using anyway. (partial payment for a group registration)

Review Source: Capterra
 


December 2017

December 2017

UI could do with a lot of improvement

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Pros

It's a secure system. Chances of making errors while handling client accounts is less cause most important actions are password protected.

Cons

I use Recurly too and I find that experience much simpler. The navigation and UI on Stripe isn't very friendly, especially for users who are new to such a product.

Review Source: GetApp
 

Kyle from The First Tee of North Florida
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great, high ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Refunds can be processed and completed in just a few clicks. Also, the dashboard is designed nicely and contains a lot of useful information.

Cons

The reports center could be improved. The data is not easily directed into the reports in a useful fashion.

Review Source: Capterra
 

Gina from Beau Undies

November 2017

November 2017

Easy to use and great interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This has a really good user friendly interface and everything is pretty simple and easy to use. No issues.

Cons

the cost. It's hard to see a percentage of costs being deducted from every order, but that is pretty standard so its not too bad.

Review Source: Capterra
 


November 2017

November 2017

Getting paid just got so easy!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Ease of billing, refunds, fraudulent activity analysis and revenue recognition.

Pros

Stripe is a well known brand name, most people are comfortable processing payments via this method and their security is top notch. It's easy to set up plans, recurring payments, coupons and refunds. I'm not in accounting, but I have full access to act as one when it comes to helping customers out with billing issues.

Cons

Sometimes it's a bit hard to set up integrations that play nice with Stripe, for the most part it's been acceptable and hence it's not a deal breaker.

Review Source: Capterra
 

Tim from Tim Liu Fitness

November 2017

November 2017

Way better than PayPal!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has been down before but customer service took care of it no problem.

Pros

It's extremely easy to use, especially for recurring/subscription payments. Also less fees and less of a headache to deal compared to PayPal.

Review Source: Capterra
 

Quandra from Robly Email Marketing
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

My company currently utilizes them and it's pretty seamless for the most part!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

I like how immediate refunds are sent back to the card. It makes things really easy and it's great leverage when angry customers come yelling about how they don't see the refund because their bank simply hasn't processed it yet.

Cons

There's a few glitches that sometimes occur with failed charges when the customer updates their card: double charges and subscription switches, but that's about it! Also, some pages within the account display different coupons, or don't display all of them. I just learned last week that you can use the search tool to pull up coupons you might not see on the list, but are actually there!

Review Source: Capterra
 


November 2017

November 2017

Great for processing customer payments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

Great for a SaaS billing plugin - we're able to process our customer payments using Stripe, which makes everything easier.

Pros

The interface is clean and for the most part, easy to navigate. It's easy to generate full or partial refunds, update information, or generate additional invoice copies to different email addresses. Sometimes you have to dig for what you're looking for, but as long as you click around enough, you'll be likely to find it easily.

Cons

I understand, but don't love, that email is the only way to contact them. I don't need phones, but live chat would be helpful. Response time has been between 24 and 48 hours - I would hope that without phones or live chat, response time would go town to several hours given that billing issues can be time sensitive. I wish credit card decline issues had more detail - but that probably has more to do with the banks than with Stripe!

Review Source: Capterra
 

Cameron from Slingshot, Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Stripe is AMAZING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Stripe's API is great, the pricing is competitive, and they have incredible documentation on their API

Review Source: Capterra
 

Tim from MaidSuite

October 2017

October 2017

As a developer, stripe is the only payment processor I will use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

Incredibly easy to use API. Amazing user interface for managing payments on the backend. Powerful webhooks to use as a developer.

Review Source: Capterra
 

Adam from Adam Busby's IT Servcies

October 2017

October 2017

Beware of Stripe - They Will Steal From You

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

It is sad to say that I cannot come up with anything that I like about this platform. I thought it was going to be great for my business until I was screwed by their greed.

Cons

Stripe does not refund any of the processing fees that they charge when you refund a customer card. I was fortunate enough to discover this after just one charge. This will leave you with a significant loss if you have a business that deals with a larger volume of refunds (such as vacation rentals). The support wasn't even nice enough to try and help me resolve this issue with a single refund. I highly suggest finding an alternate payment processor. I surely hope money was worth losing a customer and burning a bridge Stripe!

Review Source: Capterra