I was the one who implemented this software in our company, and the TCR team was extremely knowledgably and helpful and was a great resource through implementation and still is today.

It is perfect for they type of work we do. They have amazing customer service and the ability and willingness to accommodate special needs, and requests specific to our company.

I can't think of anything at this time.

I enjoy how the software organizes quotes in order of the bid date and the ease of identifying which jobs are open or closed via a small color coded symbol.

I do believe that some of the functionality could be more user friendly. It's really confusing when I have 10 tabs open all of a sudden and I don't know where they came from. I also wish there was a way, when adding attachments to jobs, to select more than one at a time.

I think your software is stuct in the past. If it were my company I would switch software.

The only feature I like is the way to see what customer's have purchased in the reports.

Your product reminds me of the old days of using DOS. You have to open so many windows and constantly have to close and reopen for data imput.

The ease of use tracking equipment and employee time on projects is wonderful. Tracking billing and invoicing with TCR has been a huge help as well.

Had some glitches with the mobile app over the years but overall satisfied with it.

overall tcr is great

Tcr makes managing employee tickets and equipment on site very easy

the mobile app could use some work. it can be glitchy sometimes.

keep track of equipment rented and days being out there

keeps things organized and easy to see how a project its running

It's a little pricey but it wort every penny

The onboarding and invoicing re very intuiitive

When people do not input all of their data correctly

Everything about it easy to use and very fast

The fond of the windows is really big make them smaller

I like the ease of use for preset pricelists.

Sometimes it is hard to find older jobs & quotes.

Readily finds the customers and related information which helps resolve cases fast.

It does not display the paid/unpaid status of the invoices.

Categorizes, sorts and maintains the customer records in an efficient manner.

Search engine feature can be improved by providing different criteria to search for a customer.

We are learning something new every day with TCR. I love that we are billing our contract jobs quicker because of TCR.

I love how our guys in the field get the ticket on the app in order to get correct quantities.

No option for freeform invoicing. It's hard to miniplate our rental invoices when we do a lump sum rental.

We are new to the system and the customer service is excellent.

We love all its features from the tickets to invoicing!

Nothing! Its great so far! We are new to this and it is working great for our needs.

Not Sure Yet...I am still learning the functions

Still the jury is out, wondering how it can improve our business functions