Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"ThriftCart is very easy to use, customizable to our processes, and has great customer support for questions, updates, tutorials, etc. "
"So many functions available with the same program. The software has been very customizable. "
"Ease of use, intuitive functionality and customization. "
Cons
"It can be difficult to correct mistakes when adding inventory or credit, but support is easy to get to help clean it up. "
"No downfalls only wish is that we could integrate even more functions like volunteer tracking, build schedule and volunteer events and maybe donor data base but not all programs can do everything!"
"It is not as visually appealing or polished as some others."
ThriftCart Reviews
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October 2019
David from Bend - Redmond Habitat for Humanity
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Done Better
Before using ThriftCart about 80% of my time was spent scheduling donation pickups. Now that is about 40% (depending on time of year). Prior to using ThriftCart we were using an email for donors to request pick-ups which required a lot of back and forth communication. ThriftCart allows donors to go online and request specific dates and times which eliminates the back and forth. While I still have to monitor all the incoming requests, and regularly call some donors to ask questions, it is still a big time saver.
Pros
Ease of use, intuitive functionality and customization.
Cons
ThriftCart has a few navigational quirks which can only be learned by using, but once you've had some time with it they are easily overcome.
Reasons for Choosing ThriftCart
We spent 6 months with Vonigo trying to set up a simple scheduling program for our donation pick-up service and they still couldn't make it do what we wanted. It took ThriftCart about a month to get us operational. One of the best aspects of ThriftCart for me is being able to set up a geographic area to my specifications so we can maximize efficiency, and reduce wasted time and fuel. Within 1 hour of examining ThriftCart I was ready to sign up.

Response from Nabadab
Replied October 2019
I'm glad ThriftCart is able to save you so much time with donation pickup scheduling! I know it's tricky for a lot of thrift stores and reuse stores to manage donation pickup scheduling, and I'm glad ThriftCart was a time-saver for you! Keep up the good work!
December 2019
Erin from Habitat for Humanity of Horry County
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Everything we need in one spot!
Very easy to use and very responsive support when needed.
Pros
So many functions available with the same program. The software has been very customizable.
Cons
No downfalls only wish is that we could integrate even more functions like volunteer tracking, build schedule and volunteer events and maybe donor data base but not all programs can do everything!
Reasons for Choosing ThriftCart
Thrift cart offered more features like sending surveys and our scheduling systems so we do not need to combine multiple reports when gathering customer information.
Reasons for Switching to ThriftCart
Thrift cart was more user friendly.

Response from Nabadab
Replied December 2019
Thanks Erin! We love having you as a customer! I'm also very happy that you want to have more functions inside of ThriftCart. I'm always looking for new useful features for customers, so I certainly appreciate your input.
October 2019
Gregg from Habitat for Humanity of York County
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Thriftcart
Pros
Ease of use, truck routing, simple cash register operations.
Cons
Inventory management needs to be easier to update prices/cost when needed. Sometimes difficult to get an item to show an on hand in the system.

Response from Nabadab
Replied October 2019
Thanks for the review, Gregg! I'm glad you find it easy to use overall. I'll be reaching out via e-mail to address your concerns on inventory management of purchased product items!
December 2019
THOMAS from Habitat for Humanity of Franklin County Inc
Company Size: 11-50 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Excellent software for Thrift Store Management
We used this to help manage a markdown system in a thrift store. Implementing the markdown system increased revenue markedly. Our auditors love the reporting, and the reports help us be intentional about our setup.
Pros
ThriftCart is VERY intuitive. It is so easy to implement, and very robust at the same time. The support is phenomenal, and it is very customizable. There are so many options and configurations, yet it is still simple. When something is over our heads, the support takes over. Have never had a problem that we did not create ourselves, but support has been very responsive even to self-inflicted (user error) problems.
Cons
It is not as visually appealing or polished as some others.
Reasons for Choosing ThriftCart
Cost, industry-specific, excellent service and support through sale, implementation and beyond

Response from Nabadab
Replied December 2019
Thanks for the kind words! We love having you as a customer!
June 2020
Gordon from Hope Gospel Mission
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great Customer Service: from start to finish
We were looking for a cloud-based POS system that was cost effective and came with great product support. We got everything we had hoped for!
Pros
The developer is willing to customize the user interface to meet our needs, creating functionality as the need arose.
Cons
Initially certain functionality wasn't present, but the developer added what we needed. And we asked for quite a few things.
Reasons for Choosing ThriftCart
Better price and better customer support (great people to work with)
Reasons for Switching to ThriftCart
We were looking for a more cost-effective solution that was easier to maintain and customize.
October 2019
Abigail from Two Rivers Habitat For Humanity
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
Strong Value For Money
We have gone a different direction for scheduling but there are strong competitive stores that use it for scheduling. It depends on each store needs. When we have needed support the team has been available and speedy. When we got started we had nearly constant communication - as we needed to have it. And over time it has been smooth and we have needed little contact. But when we need support it is there. I would describe ThriftCart as a dependable simple product. Not a lot of bells and whistles, but it does exactly what we need.
Pros
We are a Habitat For Humanity ReStore and we do about 120 Transactions per day We are largely volunteer run, and most of our cashiers are volunteers. Some come every week, some come far less. All of them are able to pick it up and use the system quickly. It is uncomplicated where it needs to be and highly customizable. It has the capacity for barcodes, coupons, customer loyalty cards, gift cards, and sales. We do not use all of the options, but we are able to expand as needed. And it has the complexity that we need for our sales but the simplicity we need for volunteers. Even without barcodes, we are able to process quickly at times averaging 2 minutes per transaction. We have had excellent luck with the support, updates, and requested changes. We have used this system for over 5 years and we are happy with it.
Cons
Web Based - if your internet goes down you have no access to the data or the information. You will need to make sure you are tracking your data on your own servers for back up It is simple and not overly sophisticated - this can be a benefit or a draw back. It does not look dated - and it works well for us.
Reasons for Choosing ThriftCart
Customer Service Recommendations Simplicity Ability to customize

Response from Nabadab
Replied October 2019
Thanks for the kind feedback, Abigail! I'm glad to have your store as a customer!
November 2019
Leah from STEP Thrift Store
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2019
Thriftcart is great for small and growing retail operations with limited tech skills
Thriftcart has made administrative oversight enormously easy and I can now problem solve financial issues with a few key strokes from any computer. This has saved an enormous amount of time and labor resources over the past years that easily compensates for the extremely reasonable monthly expense.
Pros
The functionality and ease of use is a big plus. All the cashiers that work at our stores are individuals with disabilities and we were able to set up the system to best suit the needs of our cashiers. The register is easy to use and is easy to teach someone with minimal technological skills.
Cons
There are so many possible reports and functions available on Thriftcart that I sometimes feel I am missing the broad scope available- It would be great to have a table of contents with a list of all available reports, rather than having to bug the very nice and supportive people at Thriftcart for a certain report.
Reasons for Switching to ThriftCart
Needed better administrative oversight and ease of use for cashiers.
January 2020
Jackie from Cape Fear Habitat for Humanity
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Great system and support!
Overall it is easy to use, efficient, and has great customer support!
Pros
ThriftCart is very easy to use, customizable to our processes, and has great customer support for questions, updates, tutorials, etc.
Cons
It can be difficult to correct mistakes when adding inventory or credit, but support is easy to get to help clean it up.

Response from Nabadab
Replied January 2020
Thanks for being such a long-time customer Jackie! We really appreciate having you and your stores!
December 2019
Ginger from Habitat ReStore
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Best user friendly POS
I love ThriftCart It's really easy to use and anytime we need help [SENSITIVE CONTENT HIDDEN] has been very helpful and very quick to respond. I've used many other systems other places I've worked and the customer service is by far the best.
Pros
It's very easy to use and train new employees on
Cons
Scheduling you have to bounce back and forth between pages to set someone up. It would be nice to see what days are open and just set them up on the same page. It possible we have an old version and maybe this is an update they have already fixed.

Response from Nabadab
Replied December 2019
Thanks for the kind review Ginger! We're so glad you're a customer!
August 2020
Kelly from Grant County Rescue Mission
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
ThriftCart helped us double our sales!
With precise and real time metrics, we are able to isolate the poor performing areas of our store. This has been a huge benefit to us! We also run sales frequently. Our ThriftCart system allows us to easily choose which discount applies to which area. Even our non-techy employees found ThriftCart easy to use!
Pros
We love the ability to run reports and see in real-time where our sales are. We have completely transformed our thrift store that provides financial support to our local rescue mission and shelters. When ThriftCart was implemented, we started changing our pricing and emphasis based on highest and lowest sales over the past three months. We've been able to double our sales over this same time period last year!
Cons
The only issue we have found is with returns. We do not process returns often as we are a thrift store. However, we do offer returns on electronics and for special situations. If the customer doesn't have a receipt and it's been more than two days we have found it challenging to process their returns. This is the only issue we have found at all.
January 2020
Ron from Habitat for Humanity
Company Size: 51-200 employees
Industry: Non-Profit Organization Management
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Fantastic Product
We have been able to grow our business from one daily truck to two and have also added a Saturday pickup.
Pros
This software is so easy to use. I have been able to train multiple users and have them functioning at a high level within a few days. The support has been quick and very receptive to recommended changes.
Cons
I honestly cannot think of any negatives.

Response from Nabadab
Replied January 2020
We're so happy to have you using our donation pickup scheduling tool! It's great that you've been able to expand the number of trucks doing pickups, and we're glad that we get to be a small part of that. Keep up the great work!
November 2019
Tony from Habitat for himanity
Company Size: 201-500 employees
Industry: Non-Profit Organization Management
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great product
Able to see what items we sell by categories
Pros
Very dependable and very easy system to operate.
Cons
Credit card system locks up daily have to reboot entire system. Restart register at closing helps some.
Reasons for Switching to ThriftCart
Highly recommended
August 2020
Debbie from ReNEWed Boutique & Thrift
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
So thankful!
The staff and support have been amazing. Quick, concise answers and assistance and we never missed a beat. Very kind and helpful in suggesting how to improve on our ideas.
Pros
Switching from a traditional register system was a little intimidating, but it was so simple!! Every step was well explained and they we very patient with us as first time learners.
Cons
Might sound unbelievable, but we have not had any issue that hasn’t been solved immediately.
December 2019
Shane from Beacon House Assn of San Pedro
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
December 2019
Great product and service
Great experience. I see our business using thrift cart for a long time!
Pros
Thrift cart is easy to use and is a time saver! Does everything I need it to do. The customer support is unrivaled!
Cons
Took my a while to understand how to use it properly. I am still learning about new features!

Response from Nabadab
Replied January 2020
Thanks Shane! I'm glad it's proving useful so far, and I hope you're able to use all relevant features to their maximum benefit for you!