What are ThriftCart users saying about the software?

Done Better

Before using ThriftCart about 80% of my time was spent scheduling donation pickups. Now that is about 40% (depending on time of year). Prior to using ThriftCart we were using an email for donors to request pick-ups which required a lot of back and forth communication. ThriftCart allows donors to go online and request specific dates and times which eliminates the back and forth. While I still have to monitor all the incoming requests, and regularly call some donors to ask questions, it is still a big time saver.

Pros

Ease of use, intuitive functionality and customization.

Cons

ThriftCart has a few navigational quirks which can only be learned by using, but once you've had some time with it they are easily overcome.

Everything we need in one spot!

Very easy to use and very responsive support when needed.

Pros

So many functions available with the same program. The software has been very customizable.

Cons

No downfalls only wish is that we could integrate even more functions like volunteer tracking, build schedule and volunteer events and maybe donor data base but not all programs can do everything!

Thriftcart

Pros

Ease of use, truck routing, simple cash register operations.

Cons

Inventory management needs to be easier to update prices/cost when needed. Sometimes difficult to get an item to show an on hand in the system.

Excellent software for Thrift Store Management

We used this to help manage a markdown system in a thrift store. Implementing the markdown system increased revenue markedly. Our auditors love the reporting, and the reports help us be intentional about our setup.

Pros

ThriftCart is VERY intuitive. It is so easy to implement, and very robust at the same time. The support is phenomenal, and it is very customizable. There are so many options and configurations, yet it is still simple. When something is over our heads, the support takes over. Have never had a problem that we did not create ourselves, but support has been very responsive even to self-inflicted (user error) problems.

Cons

It is not as visually appealing or polished as some others.

Great, easy to use system

I am thoroughly satisfied with what ThriftCart can do. This is a great system.

Pros

My staff finds it very user friendly. The discount scheduling is by the far the best thing for us.

Cons

It took a while for us to get set up. I felt like there could have been a more fluid orientation for walking us through all the factors involved.

Ease of use for all ages.

Customer service is excellent and I've been so impressed with their lightning-fast responses. We are pleased with our decision to deploy ThriftCart for our secondhand shop--no regrets.

Pros

Easy to use, visual software has been a breeze to implement in our new thrift store. Most users are retired volunteers who have had no problems learning to use ThriftCart. Haven't used all the features available but they're available to us if we decide to expand.

Cons

Printing reports is not easy since there is no inherent print feature--must screenshot reports. And Quickbooks integration would be a dream since most nonprofits/small businesses use QBO.

Great Customer Service: from start to finish

We were looking for a cloud-based POS system that was cost effective and came with great product support. We got everything we had hoped for!

Pros

The developer is willing to customize the user interface to meet our needs, creating functionality as the need arose.

Cons

Initially certain functionality wasn't present, but the developer added what we needed. And we asked for quite a few things.

Strong Value For Money

We have gone a different direction for scheduling but there are strong competitive stores that use it for scheduling. It depends on each store needs. When we have needed support the team has been available and speedy. When we got started we had nearly constant communication - as we needed to have it. And over time it has been smooth and we have needed little contact. But when we need support it is there. I would describe ThriftCart as a dependable simple product. Not a lot of bells and whistles, but it does exactly what we need.

Pros

We are a Habitat For Humanity ReStore and we do about 120 Transactions per day We are largely volunteer run, and most of our cashiers are volunteers. Some come every week, some come far less. All of them are able to pick it up and use the system quickly. It is uncomplicated where it needs to be and highly customizable. It has the capacity for barcodes, coupons, customer loyalty cards, gift cards, and sales. We do not use all of the options, but we are able to expand as needed. And it has the complexity that we need for our sales but the simplicity we need for volunteers. Even without barcodes, we are able to process quickly at times averaging 2 minutes per transaction. We have had excellent luck with the support, updates, and requested changes. We have used this system for over 5 years and we are happy with it.

Cons

Web Based - if your internet goes down you have no access to the data or the information. You will need to make sure you are tracking your data on your own servers for back up It is simple and not overly sophisticated - this can be a benefit or a draw back. It does not look dated - and it works well for us.

Great system and support!

Overall it is easy to use, efficient, and has great customer support!

Pros

ThriftCart is very easy to use, customizable to our processes, and has great customer support for questions, updates, tutorials, etc.

Cons

It can be difficult to correct mistakes when adding inventory or credit, but support is easy to get to help clean it up.

Best user friendly POS

I love ThriftCart It's really easy to use and anytime we need help [SENSITIVE CONTENT HIDDEN] has been very helpful and very quick to respond. I've used many other systems other places I've worked and the customer service is by far the best.

Pros

It's very easy to use and train new employees on

Cons

Scheduling you have to bounce back and forth between pages to set someone up. It would be nice to see what days are open and just set them up on the same page. It possible we have an old version and maybe this is an update they have already fixed.

ThriftCart helped us double our sales!

With precise and real time metrics, we are able to isolate the poor performing areas of our store. This has been a huge benefit to us! We also run sales frequently. Our ThriftCart system allows us to easily choose which discount applies to which area. Even our non-techy employees found ThriftCart easy to use!

Pros

We love the ability to run reports and see in real-time where our sales are. We have completely transformed our thrift store that provides financial support to our local rescue mission and shelters. When ThriftCart was implemented, we started changing our pricing and emphasis based on highest and lowest sales over the past three months. We've been able to double our sales over this same time period last year!

Cons

The only issue we have found is with returns. We do not process returns often as we are a thrift store. However, we do offer returns on electronics and for special situations. If the customer doesn't have a receipt and it's been more than two days we have found it challenging to process their returns. This is the only issue we have found at all.

Thriftcart is great for small and growing retail operations with limited tech skills

Thriftcart has made administrative oversight enormously easy and I can now problem solve financial issues with a few key strokes from any computer. This has saved an enormous amount of time and labor resources over the past years that easily compensates for the extremely reasonable monthly expense.

Pros

The functionality and ease of use is a big plus. All the cashiers that work at our stores are individuals with disabilities and we were able to set up the system to best suit the needs of our cashiers. The register is easy to use and is easy to teach someone with minimal technological skills.

Cons

There are so many possible reports and functions available on Thriftcart that I sometimes feel I am missing the broad scope available- It would be great to have a table of contents with a list of all available reports, rather than having to bug the very nice and supportive people at Thriftcart for a certain report.

Thriftstore Application

I can't recommend Thriftcart enough. There are other products on the market for all the solutions Thriftcart offers, but the full integration capacity of Thriftcart is invaluable, and the team at Thriftcart has been responsive beyond our expectations, far exceeding any other software provider we have ever worked with.

Pros

The software serves a huge number of purposes in a completely integrated package. Customer service is exceptional and very responsive.

Cons

It is a bit tricky configuring the system, but customer service has always been there when we needed them and once the setup is dialed in, the system is extremely comprehensive and easy to use.

Fantastic Product

We have been able to grow our business from one daily truck to two and have also added a Saturday pickup.

Pros

This software is so easy to use. I have been able to train multiple users and have them functioning at a high level within a few days. The support has been quick and very receptive to recommended changes.

Cons

I honestly cannot think of any negatives.

Price and Performance

Reports and inventory are a breeze. Simple to use and yet complex where needed.

Pros

ThriftCart is very easy to use, customizable to our stores needs. Good customer support. Tutorials are easy to follow.

Cons

Because it is Web Based, if you are having a problem with the internet you are unable to access data. However you always have the option to go on your phone to access information in a pinch.

Excellent, fast customer service & a POS system tailored to ReStores

So far, ThriftCart has helped us to sell items more efficiently (with a color-coded discount system), and makes record-keeping much easier. We are excited to utilize more of ThriftCart's features in the future, particularly in the area of online sales!

Pros

-A variety of reports allow you to access sales data quickly and easily -Allowed us to implement a color-coded discount system -ThriftCart support staff responds quickly, and can shape the software to fit the store's needs

Cons

-The category graphics (appliances, doors, etc.) could be updated, or possibly there could be an image upload function for stores to add their own category graphics.

Great product

Able to see what items we sell by categories

Pros

Very dependable and very easy system to operate.

Cons

Credit card system locks up daily have to reboot entire system. Restart register at closing helps some.

So thankful!

The staff and support have been amazing. Quick, concise answers and assistance and we never missed a beat. Very kind and helpful in suggesting how to improve on our ideas.

Pros

Switching from a traditional register system was a little intimidating, but it was so simple!! Every step was well explained and they we very patient with us as first time learners.

Cons

Might sound unbelievable, but we have not had any issue that hasn’t been solved immediately.

Great system for a thrift store business

We are getting more information on our sales than ever before, helping us plan.

Pros

The POS is very easy to use. We have mostly volunteer cashiers and they were able to learn and use the system quickly. It added a lot of function we didn't have and enables tracking sales extremely well.

Cons

The POS hardware is a bit expensive, but the cashiers love the large screen.

Great product and service

Great experience. I see our business using thrift cart for a long time!

Pros

Thrift cart is easy to use and is a time saver! Does everything I need it to do. The customer support is unrivaled!

Cons

Took my a while to understand how to use it properly. I am still learning about new features!