--- title: "ThriftCart Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ThriftCart. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ThriftCart is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/thriftcart-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [ThriftCart](https://www.softwareadvice.com/retail/thriftcart-profile/) / ThriftCart Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/thriftcart-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/thriftcart-profile/alternatives/) # ThriftCart User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 30 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 5.0/5 - Value for money: 5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 22 reviews (73%) - 4 stars: 7 reviews (23%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The round-up donation feature is particularly effective, generating impressive revenue, while the text messaging capabilities and integrated loyalty program are instrumental in building a strong and engaged customer base. - From the outset, I have appreciated the customer service we get from the Thriftcart team. - There are other products on the market for all the solutions Thriftcart offers, but the full integration capacity of Thriftcart is invaluable, and the team at Thriftcart has been responsive beyond our expectations, far exceeding any other software provider we have ever worked with. ### Most mentioned cons - The visual design of the product appears somewhat outdated compared to other software we've used. - Implementation was a bit difficult initially. ## ThriftCart customer reviews Showing reviews 1-25 of 30 (page 1). ### Strong Value For Money - Overall rating: 5/5 - Reviewer: Abigail D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered We have gone a different direction for scheduling but there are strong competitive stores that use it for scheduling. It depends on each store needs. When we have needed support the team has been available and speedy. When we got started we had nearly constant communication - as we needed to have it. And over time it has been smooth and we have needed little contact. But when we need support it is there. I would describe ThriftCart as a dependable simple product. Not a lot of bells and whistles, but it does exactly what we need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a Habitat For Humanity ReStore and we do about 120 Transactions per day We are largely volunteer run, and most of our cashiers are volunteers. Some come every week, some come far less. All of them are able to pick it up and use the system quickly. It is uncomplicated where it needs to be and highly customizable. It has the capacity for barcodes, coupons, customer loyalty cards, gift cards, and sales. We do not use all of the options, but we are able to expand as needed. And it has the complexity that we need for our sales but the simplicity we need for volunteers. Even without barcodes, we are able to process quickly at times averaging 2 minutes per transaction. We have had excellent luck with the support, updates, and requested changes. We have used this system for over 5 years and we are happy with it. #### Cons Web Based - if your internet goes down you have no access to the data or the information. You will need to make sure you are tracking your data on your own servers for back up It is simple and not overly sophisticated - this can be a benefit or a draw back. It does not look dated - and it works well for us. #### Reasons for choosing ThriftCart Customer Service Recommendations Simplicity Ability to customize #### Vendor response Thanks for the kind feedback, Abigail! I'm glad to have your store as a customer! Replied October 2019 --- ### Would highly recomment - Overall rating: 5/5 - Reviewer: Morgan K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Have been fast and reliable with any issue we have had #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of use and wide variety of reports. Main selling point was the ability to work in rotational discounts that would automatically apply to purchases #### Cons Implementation took some trial and error #### Reasons for switching to ThriftCart thrift cart had more beneficial features --- ### Thriftcart is great for small and growing retail operations with limited tech skills - Overall rating: 4/5 - Reviewer: Leah C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Thriftcart has made administrative oversight enormously easy and I can now problem solve financial issues with a few key strokes from any computer. This has saved an enormous amount of time and labor resources over the past years that easily compensates for the extremely reasonable monthly expense. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The functionality and ease of use is a big plus. All the cashiers that work at our stores are individuals with disabilities and we were able to set up the system to best suit the needs of our cashiers. The register is easy to use and is easy to teach someone with minimal technological skills. #### Cons There are so many possible reports and functions available on Thriftcart that I sometimes feel I am missing the broad scope available- It would be great to have a table of contents with a list of all available reports, rather than having to bug the very nice and supportive people at Thriftcart for a certain report. #### Reasons for switching to ThriftCart Needed better administrative oversight and ease of use for cashiers. --- ### the best option for nonprofits - Overall rating: 5/5 - Reviewer: bill a. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered has been excellent. the trainers have been so helpful and fast to reply should I have a question #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros everything a nonprofit thrift store needs. Excellent support! #### Cons could be a little easier to navigate inventory #### Reasons for switching to ThriftCart better control of thrift store functions --- ### Thriftstore Application - Overall rating: 4/5 - Reviewer: Karl C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered I can't recommend Thriftcart enough. There are other products on the market for all the solutions Thriftcart offers, but the full integration capacity of Thriftcart is invaluable, and the team at Thriftcart has been responsive beyond our expectations, far exceeding any other software provider we have ever worked with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software serves a huge number of purposes in a completely integrated package. Customer service is exceptional and very responsive. #### Cons It is a bit tricky configuring the system, but customer service has always been there when we needed them and once the setup is dialed in, the system is extremely comprehensive and easy to use. --- ### Great Asset to Our Business - Overall rating: 5/5 - Reviewer: Lee O. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered From the Cash Register interface, to the Back Office administrative ability, to the Customer Service and Support, Thriftcart has bean a true asset to our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use UI & Multiuser Functionality #### Cons Wish they offered their own POS equipment. --- ### User friendly system! - Overall rating: 5/5 - Reviewer: Jennifer S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered We have had a wonderful experience from beginnibg to end. The staff is super helpful! It has been an amazing system for us in our journey of opening thrift stores and would highly recommend it to anyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the fact that it is the most user friendly POS system ever! #### Cons I dont have any negatives to report. Super easy system! --- ### Love Thriftcart - Overall rating: 5/5 - Reviewer: Renea H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Great system to have. Takes care off all your needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is Awesome.If mess something up they are quick to fix it> #### Cons Everything i have used has been great so I do not have anything that i do not like. --- ### Price and Performance - Overall rating: 4/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Reports and inventory are a breeze. Simple to use and yet complex where needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros ThriftCart is very easy to use, customizable to our stores needs. Good customer support. Tutorials are easy to follow. #### Cons Because it is Web Based, if you are having a problem with the internet you are unable to access data. However you always have the option to go on your phone to access information in a pinch. #### Reasons for switching to ThriftCart Inventory tracking was a continuous problem. Another problem was crashing of the system which we rarely get now. --- ### Amazing POS for Thrift Stores! - Overall rating: 5/5 - Reviewer: Apree P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Wonderful experience and now that they added shopify to sell our merchandise online, I am even more excited. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thrift Cart was extremely easy to set up and use. #### Cons When you are pricing, and you stop pricing for 5-10 minutes you must remember to change your ticket color back to the color you're working on because it automatically reverts to white. --- ### EXCELLENT CUSTOMER SERVICE - Overall rating: 5/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I have been working with them for almost 2 years. I value their commitment to service. Additionally, they have been adding features that really help me move my goals forward. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the outset, I have appreciated the customer service we get from the Thriftcart team. #### Cons It sounds cheesy but I don't really see any "CONS" Any customization or tweek that has been needed along the way has been accomplished. Because of their commitment to EXCELLENT customer service any possible "CON" is avoided. #### Reasons for switching to ThriftCart Lightspeed has the worst customer service I have ever experienced --- ### ThriftCart has made great changes in our strore - Overall rating: 4/5 - Reviewer: Scott C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with ThriftCart has been one of the best I have ever had with a company. Their whole team is absolutely great and very helpful and i am recommending ThriftCart to every thrift store that I talk to. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThriftCart was built with thrift stores in mind and offers almost everything a thrift store would need in a POS/donation scheduling system. The setup process is very in-depth and their team is always willing to help no matter how small the concern might be. Overall we are saving over $500 per month by moving to ThrifCart. #### Cons The only cons I would mention is ThriftCart could be a little more upfront with their card processing percentage and what equipment is needed. We were told our card processing parcentage would be 2.8% and when we signed the paperwork, the actual percentage rate was 2.89. This was not deal breaker, but it does add up to more cost in the long run. When we first contacted ThriftCart we were informed that some of our equipment from previous POS systems that we had might work. In the end we ended up having to purchase some new equipment and luckily we had some donated from another source. #### Reasons for choosing ThriftCart ThriftCart offer the most robust system for the least amount of money, not to mention that the customer service is some of the best in the industry. I had research ThrifCart for two years before going with them and I have been very happy sense. Their general manager attends many events to show their product and is always willing to take time and talk to people in groups or one on one. #### Reasons for switching to ThriftCart We decided to step away from Clover because their system is setup more for the food/restaurant industry and not for thrift stores. They also require you to use third-party apps for anything extra such as barcoding, labeling and loyalty programs. These apps cost extra on top of your monthly fees to Clover. They also charge extra to use gift card and their card processing fees are variable and very expensive. The reasons we moved away form Vonigo was for lack of customer care, a very complicated reporting system and their unwillingness to work with their clients. The only way to contact them is through email and you would be lucky if you got help through that email. They no longer answer their phones and give very evasive answers through email. --- ### Thrift Cart / Shopify - Overall rating: 4/5 - Reviewer: Douglas R. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Collaborative. TC has responded to all of our needs and has proven to be a partner in our business. We value our TC partner and look forward to growing our business with TC. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The collaborative working relationship between TC and our needs. #### Cons Honestly, most of the issues or features I would like to see, TC has been there to address. The Shopify integration has been huge for us and the custom reporting has added tremendous value to our operation. #### Reasons for switching to ThriftCart Poor inventory management. Wanted to integrate with an e-commerce solution. --- ### Best POS we hav used. - Overall rating: 5/5 - Reviewer: Tim K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered Thrift Cart has been one of the most positive and pivotal decisions we’ve made as an organization. Their POS is easy to set up and use, and they make helpful suggestions in what hardware and other supplies to purchase. Their customer service is quick to respond and provide the right answer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to build rotational discounts is a major factor in Thrift Cart being the best POS we’ve used. Maybe most important though, is the ability to track sales and categories in their excellent reports they make available. Their pickup software is also fantastic. They routinely suggest new features they have developed and keep their customers up to date. I highly recommend Thrift Cart. #### Cons Implementation was a bit difficult initially. However, upon setting up our second store, they had already made massive improvements. #### Reasons for choosing ThriftCart The options they provided in discount reporting was the main reason. #### Reasons for switching to ThriftCart Better cost and funtions were the main reasons. --- ### Outstanding Thrift Shop Product - Customer focused with easy implementation - Overall rating: 5/5 - Reviewer: Danielle J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thrift Cart is truly designed with thrift shops in mind. If there’s a specific feature we need, it’s either already available or can be added with ease. The platform is user-friendly, and the support team is exceptional—always just a phone call or text away, resolving almost all issues immediately. The round-up donation feature is particularly effective, generating impressive revenue, while the text messaging capabilities and integrated loyalty program are instrumental in building a strong and engaged customer base. Overall, Thrift Cart has proven to be an invaluable tool for our operations #### Cons Not necessarily a con but rather areas where Thrift Cart could be enhanced. The visual design of the product appears somewhat outdated compared to other software we've used. #### Reasons for choosing ThriftCart Thrift shop focused with built in features unique to thrifting. --- ### Done Better - Overall rating: 5/5 - Reviewer: David P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Before using ThriftCart about 80% of my time was spent scheduling donation pickups. Now that is about 40% (depending on time of year). Prior to using ThriftCart we were using an email for donors to request pick-ups which required a lot of back and forth communication. ThriftCart allows donors to go online and request specific dates and times which eliminates the back and forth. While I still have to monitor all the incoming requests, and regularly call some donors to ask questions, it is still a big time saver. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, intuitive functionality and customization. #### Cons ThriftCart has a few navigational quirks which can only be learned by using, but once you've had some time with it they are easily overcome. #### Reasons for choosing ThriftCart We spent 6 months with Vonigo trying to set up a simple scheduling program for our donation pick-up service and they still couldn't make it do what we wanted. It took ThriftCart about a month to get us operational. One of the best aspects of ThriftCart for me is being able to set up a geographic area to my specifications so we can maximize efficiency, and reduce wasted time and fuel. Within 1 hour of examining ThriftCart I was ready to sign up. #### Vendor response I'm glad ThriftCart is able to save you so much time with donation pickup scheduling! I know it's tricky for a lot of thrift stores and reuse stores to manage donation pickup scheduling, and I'm glad ThriftCart was a time-saver for you! Keep up the good work! Replied October 2019 --- ### Everything we need in one spot! - Overall rating: 5/5 - Reviewer: Erin W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to use and very responsive support when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So many functions available with the same program. The software has been very customizable. #### Cons No downfalls only wish is that we could integrate even more functions like volunteer tracking, build schedule and volunteer events and maybe donor data base but not all programs can do everything! #### Reasons for choosing ThriftCart Thrift cart offered more features like sending surveys and our scheduling systems so we do not need to combine multiple reports when gathering customer information. #### Reasons for switching to ThriftCart Thrift cart was more user friendly. #### Vendor response Thanks Erin! We love having you as a customer! I'm also very happy that you want to have more functions inside of ThriftCart. I'm always looking for new useful features for customers, so I certainly appreciate your input. Replied December 2019 --- ### Excellent software for Thrift Store Management - Overall rating: 4/5 - Reviewer: THOMAS R. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We used this to help manage a markdown system in a thrift store. Implementing the markdown system increased revenue markedly. Our auditors love the reporting, and the reports help us be intentional about our setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ThriftCart is VERY intuitive. It is so easy to implement, and very robust at the same time. The support is phenomenal, and it is very customizable. There are so many options and configurations, yet it is still simple. When something is over our heads, the support takes over. Have never had a problem that we did not create ourselves, but support has been very responsive even to self-inflicted (user error) problems. #### Cons It is not as visually appealing or polished as some others. #### Reasons for choosing ThriftCart Cost, industry-specific, excellent service and support through sale, implementation and beyond #### Vendor response Thanks for the kind words! We love having you as a customer! Replied December 2019 --- ### Thriftcart - Overall rating: 3/5 - Reviewer: Gregg A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, truck routing, simple cash register operations. #### Cons Inventory management needs to be easier to update prices/cost when needed. Sometimes difficult to get an item to show an on hand in the system. #### Vendor response Thanks for the review, Gregg! I'm glad you find it easy to use overall. I'll be reaching out via e-mail to address your concerns on inventory management of purchased product items! Replied October 2019 --- ### Ease of use for all ages. - Overall rating: 5/5 - Reviewer: Deanna M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered Customer service is excellent and I've been so impressed with their lightning-fast responses. We are pleased with our decision to deploy ThriftCart for our secondhand shop--no regrets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use, visual software has been a breeze to implement in our new thrift store. Most users are retired volunteers who have had no problems learning to use ThriftCart. Haven't used all the features available but they're available to us if we decide to expand. #### Cons Printing reports is not easy since there is no inherent print feature--must screenshot reports. And Quickbooks integration would be a dream since most nonprofits/small businesses use QBO. --- ### Great system and support! - Overall rating: 5/5 - Reviewer: Jackie B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it is easy to use, efficient, and has great customer support! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ThriftCart is very easy to use, customizable to our processes, and has great customer support for questions, updates, tutorials, etc. #### Cons It can be difficult to correct mistakes when adding inventory or credit, but support is easy to get to help clean it up. #### Vendor response Thanks for being such a long-time customer Jackie! We really appreciate having you and your stores! Replied January 2020 --- ### ThriftCart helped us double our sales! - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered With precise and real time metrics, we are able to isolate the poor performing areas of our store. This has been a huge benefit to us! We also run sales frequently. Our ThriftCart system allows us to easily choose which discount applies to which area. Even our non-techy employees found ThriftCart easy to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We love the ability to run reports and see in real-time where our sales are. We have completely transformed our thrift store that provides financial support to our local rescue mission and shelters. When ThriftCart was implemented, we started changing our pricing and emphasis based on highest and lowest sales over the past three months. We've been able to double our sales over this same time period last year! #### Cons The only issue we have found is with returns. We do not process returns often as we are a thrift store. However, we do offer returns on electronics and for special situations. If the customer doesn't have a receipt and it's been more than two days we have found it challenging to process their returns. This is the only issue we have found at all. --- ### Best user friendly POS - Overall rating: 5/5 - Reviewer: Ginger C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love ThriftCart It's really easy to use and anytime we need help [SENSITIVE CONTENT HIDDEN] has been very helpful and very quick to respond. I've used many other systems other places I've worked and the customer service is by far the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use and train new employees on #### Cons Scheduling you have to bounce back and forth between pages to set someone up. It would be nice to see what days are open and just set them up on the same page. It possible we have an old version and maybe this is an update they have already fixed. #### Vendor response Thanks for the kind review Ginger! We're so glad you're a customer! Replied December 2019 --- ### Fantastic Product - Overall rating: 5/5 - Reviewer: Ron C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been able to grow our business from one daily truck to two and have also added a Saturday pickup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is so easy to use. I have been able to train multiple users and have them functioning at a high level within a few days. The support has been quick and very receptive to recommended changes. #### Cons I honestly cannot think of any negatives. #### Vendor response We're so happy to have you using our donation pickup scheduling tool! It's great that you've been able to expand the number of trucks doing pickups, and we're glad that we get to be a small part of that. Keep up the great work! Replied January 2020 --- ### Great Customer Service: from start to finish - Overall rating: 5/5 - Reviewer: Gordon H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered We were looking for a cloud-based POS system that was cost effective and came with great product support. We got everything we had hoped for! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The developer is willing to customize the user interface to meet our needs, creating functionality as the need arose. #### Cons Initially certain functionality wasn't present, but the developer added what we needed. And we asked for quite a few things. #### Reasons for choosing ThriftCart Better price and better customer support (great people to work with) #### Reasons for switching to ThriftCart We were looking for a more cost-effective solution that was easier to maintain and customize. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/thriftcart-profile/reviews/?page=2) --- ThriftCart Reviews, Pros and Cons - 2026 Software Advice