When I first saw TouchBistro POS sponsoring restaurants on a Gordon Ramsey television show, I thought if he recommended it maybe we needed it as well. I am not at all disappointed by this decision I have made. Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

The TouchBistro POS system is a very easy to use. I don't find myself to be the best at POS systems, but the setup process was basically idiot-proof. Getting everything to work took way less time than I anticipated. Also, I have yet to see this POS system crash, even during busy hours.

Sometimes there can be a little lag when putting in certain orders. It seems like the POS system is sometimes just trying to play catch up with itself. We have noticed that moving from page to page oftentimes will slow it down. We have learned to not click as quickly now though.

Okay

User friendly, great tech support, does a lot.

Need training to buyers, better then they give. There’s video you can watch, but hands on learning is much better. You have to pay for each service, other POS’s the services come with it. Expert to have more then 1 bill….

Their tech support is a joke, it takes all day to get a hold of someone, unless of course they have just rolled out an update that is writhe with errors, then it may take as much as two days to get through to their support. It's really fun when a pos- pos update makes your visa service go out for an entire day. This company is in way to far over their heads. The system is not reliable and neither is their tech support. I just called and 24/7 tech support means someone who knows NOTHING answers the phone and tells you to call back the next day or go on your tablet and submit X to data support team tomorrow. You must have gotten paid for this review. You obviously have not experienced the product first hand!!! The worst part is my complaints and problems got escalated to [SENSITIVE CONTENT HIDDEN] told me he would work to get me out of this system and out of my 2 year visa contract with Chase. I started talking to him in January and he has now ghosted me. No contact, no follow through. It's going to the lawyers now.

I thought this would have a better interface than what I had been using. And while it is a little sexier and the touchscreen is handy, but those small benefits our out weighed by the other problems with their lack of competent support and other functionality.

The biggest problem is that they oversold and under delivered. They told me that all my current printers would work with their requirements. Opps get ready to go live, go live and then find out you have to purchase a $350 printer bc your visa printer isn't "actually compatible" after all. Print all of your visa slips to a boh printer and run to the kitchen to retrieve them for a week while the new printer arrives- so much fun!!! They didn't explain that each device must have it's own Moby Visa device, no problem, that's only about $200+ to get another one of those. Sales person sold me on how they set up your menu, oh not that costs $800, even the promotional video they sent says the same thing. It is not reliable, there are constant glitches in the system. They roll out updates with out thoroughly testing them. I'm not paying them $120 per month to be QA for their shitty updates. The interface with the Mobi CC machine from Chase it completely intermittent. For at least half the transactions of the day, you have to send the info to the machine twice bc it automatically craps out an error on you. During one painful update, the system stopped communicating our visa terminals altogether. Really fun to ask customer if I can write down their info and run it later, that didn't make us look ghetto or anything.

TB is the best POS system I have ever worked with in 40 years I have been in the restaurant business.

The ease of switching over from our old system to the TB system

Nothing . Everything works exactly they way we wanted .

This POS has made my life so much easier. The reporting is amazing and everything is so easy. I haven't had any major issues as I've only used it for 6 months but so far I would 100% recommend.

SO easy to use - programming buttons, menus, integrating payment, splitting bills - everything about it is so easy

In person set up would have been alot easier but that's the only con I can think of

Horrible. I seriously don't understand how this company gets ANY positive reviews. Reports are difficult to interpret. Tax calculations are inaccurate - which is a HUGE liability. Processing fees are volatile. Tech support (while they are nice on the phone) takes a VERY long time. For us to spend hours on the phone with tech support weekly is not out of the ordinary.

The low cost is NOT worth the headaches. Talk about "buyers remorse". We are counting the days for our contract to end so we can go to a competent company.

Where to begin? We literally have pages of complaints about this system.

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands. Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!! Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Touch bistro has been a vital part of my business. It was easy to set up my menu and any modifiers, which is important for not missing things on an order. Getting daily, monthly or even yearly reports is very easy. The software is easy to use, so you don’t have to be tech savvy to understand how to use it. When you link your payment terminal with the system it is only a push of a button and the customer can use the terminal. There is no change of discrepancy between the register and terminal. Overall it is a great system and I have had no issues with it in the almost 3 years I have been using it!

I love that it is so easy to navigate through my menu. Payment options are made simple and easy for the employees and customers. You don’t need to be tech savvy to understand how the program works so it’s great for all age employees.

Sometimes it takes a while to reach support

Great app and capabilities, but iOS updates were a huge issue that lead us to find a different POS option.

iOS based so it's easy to learn and use. Cloud based so I'm able to see sales live without any delay. iPhone app is simple to navigate.

Even though it was iOS based, there wasn't an iPhone app that would allow you to ring in orders and I couldn't find a heavy duty holder that would also have enough room for the dymo card reader. The last few iOS updates really messed with the software - using sign on screen would close out the app, wifi kept disconnecting, etc.

Love the touch bistro pos system, it is by far one of the simplest to setup and easiest to train staffs with. it allow wireless table side ordering, which increase the service time by 20 % since we switch and also cut down on my staffs running back and forth to the customers with credit card payment, which we do sign on screen to speed up the table turning as well. I highly recommend it over other iPad pos system. Feel free to come visit us if you are in NYC. I be glad to show you the system.

The reservation system isn't connected with OpenTable or does it have a page system for the reservation to txt customers when their tables are ready.

I would never recommend this POS to anyone. Support is minimal at best. The customer service representatives try to be helpful with the insurmountable issues we have had, but they need to consult with their "payments team" or "hardware team", both whom are unavailable on Friday evenings through Sunday. On the three busiest days restaurants are open. The functionality and support we were promised do not exist, and as mentioned in the "cons" section, we were fed a whole bunch of misinformation and unfulfilled promises.If you do find this system somehow alluring, do not, under any circumstances use WePay with Chase. It's 3rd party nightmare credit card processing. You cannot refund exact amounts from in-house, even when it is a TouchBistro error due to the POS and V400m allowing for a bill to be paid in full twice after an error code has been issued, but no credit card authorization is noted on the POS. The customer service reps are directed to have you do anything but make their payments team do their job.Is there a better POS out there? I would hope so. I would rather use my RMS from 1998 or Aloha from 2011 than this.

The functionality of the POS with our iPad minis for order taking is great, and saves our staff time that was traditionally reserved for having to go directly to a work station.

Reporting is horrific. Daily reports do not provide all information needed (comps, promos, takeout vs. dine in totals,etc.) and also does not subtract cash payouts from total cash on report. When creating EOM reports, we have to look at 5-7 separate reports to get all the data needed.Labor reports do not consolidate tip reporting with labor, nor does it populate total earned for each employee with different job types/rates of pay. I had to create my own spreadsheet so our accountant can actually navigate our payroll.When trying to drill down numbers for a certain menu item and create an Excel report, it will not let you isolate. Onboarding is horrendous. The training materials provided are cursory at best, and support is minimal. We had to figure out how to use the system through trial and error, and I had to write a user's manual for our staff myself. What was promised as functionality/support by the sales team turned out to be patently false.Since the second to last TouchBistro software update, we have had a total breakdown on payment processing with our iPad Minis and V400m. I have called to work this out I think 6 times now? It is still an issue and no one has any answers. The V400m freezes, does not connect to the iPad, cancels payment, takes double payments, and a whole myriad of other issues. Nightmare is putting it gently. All systems are updated and WiFi connectivity is perfect. DO NOT USE WE PAY OR CHASE AT ANY COST!There's so much more that is awful.

Customer support has long wait times - usually 40 minutes or more. You may have to talk to 3 or more people to get the right answer. It is very frustrating when you have high volume and issues and no one to assist you. Expect chargebacks and no assistance. You have to log into several different systems to research the chargebacks. They do not send timely notifications and you only have 5 days to respond. Payment Center has business hours and not customer support hours. If there is an issue with a payment that you have received, you will have to wait until business hours to speak to someone via email as they do not like to talk over the phone. If your salesperson wasn't honest and you got locked into a contract, you have to ride it out. We were told that we could cancel at any time. I had an email but cannot find it so I am stuck for another 6 months. I also notified them that when the time is up, I want out. It is not the product that I was promised. I am very disappointed and would not recommend this product to anyone. There are better US products out there. This is based out of Canada and the rules are different. I wish I had done more research...

I purchased, set-up and use the system the most. It was easy to purchase and onboarding was pretty simple.

They sold me the idea of a great product. We purchased it during COVID and were promised many bells and whistles. First issue - you have some features in the cloud and some features on the Ipad that don't sync. Features - so many features were missing when we signed up with Online Ordering - partial refund, Apple Pay, Google pay, order correction prior to order complete. The list goes on and on. They are definitely light years behing Toast, Square, and even Clover. We have Clover too and I was leaving them to go to Touchbistro. I am glad that we did not leave t

This has been the single most frustrating, stressful and painful process in 40 years in the restaurant business. Customer support is absolutely terrible after you pay them. I have 300 emails with them about issues, and just today the same problem occurred today. More bugs than a picnic on a trashpile.

The system seems like it should be great. The loyalty options seem great. They problem is they lie about features and the onboarding support is basically zero. To quote the onboarding rep, "As soon as you process your first transaction, my job is done". It doesn't matter that over 80% of the features aren't working and we don't have any online menu working, once one transaction is processed, you are on your own.

At this point, I have personally spent over 200 hours of my time to get this system running and I have 50% of the system running at one store and 25% at another. The system has zero support for multi-units and everything has to be repeated numerous times to make any changes. For example, for two stores, every change has to be done 4 times: 1 for instore, 1 for online and then the exact same changes again for any other location, every with the exact same menu. This is a terrible system for multi-units.

I was promised a lot that the system can not deliver. I wanted to see live sales remotly, can not be done. It would be an easy setup, been noting but. The only thing I can say as a positive thing is that support answer very quickly but most of the time they can not help since its a issue with a third party.

I can use a manager card (qr code) instead of a manager code to override manager funcions. You can choose what credit card merchant you want to use.

You can do very little from home. You will get glued to the restaurant. It only has one "admin" code so two people can not work on programming, setting up or doing anything at the same time. You can in a very limited way change menu items online. Any payroll issues, major menu changes, adding staff etc, you have to be in the restaurant, on the Ipad, on the same wifi as the "brain". Forget owning more than one restaurant or go on vacation, nothing can be done remotely. Even the reports is bad and you have to be at the restaurant to pull anything. I easy spent 20 hour online, on the phone just to set up such a basic thing as gift cards and that's an additional cost. I can still to to this day not log in to my merchant account to match deposits with my account. Nothing is user-friendly so to try to train any staff that is not a computer engineer is impossible, so again, you have to drive to the store any hours of the day to solve an issue.

This is the first POS system that we had where we have nothing but problems. They do not listen to customer feedback, and I would not want to recommend this POS system to anyone. I was contracted with them for one year and when I called to cancel, they told me that the canceled is automatically renewed and I have to pay additional charges for cancellation. I agreed to pay the amount because I do not want to deal with them in the future.

I wish there is something I would’ve liked

Nothing. Lack of support and inconvenience

Again, TouchBistro has a legit inventory tracking system, you just have to set aside a few hours a day for a few weeks to make it worth it. Also, I have enjoyed simple things like the images I can add to each menu item. It seems silly but in the bar industry we know there are hundreds of tequilas, so when I have a new bartender and a customer orders Don Julio 1942-when my bartender goes to the menu, they can see exactly what the bottle looks like and know what to look for!

I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it! I also think their customer service is great! We have a direct email contact and Monday through Friday you can logon to their website and chat with an associate.

I am used to a lot of other POS systems so this just took getting used to. I definitely referenced their "How to step by step" references for a few items. I had to figure out some work arounds in order to account for all inventory. For example, in past systems I've used, if I rang up a shot of Jim Beam bourbon, there was a modifier button for 'Double Shot' and it would automatically deduct $2.00 off the second shot and account for the inventory. In TouchBistro my option was a discount code with a custom modifier that I type in, but it wouldn't account for the inventory, so I had to add a separate menu for 'Double Shots' which wasn't the worst thing but again, a lot of time.

I run a nola theme bar in wrigley Chicago. Speed is the key to the business. The main reasons i switched to touchbistro are: unlimited free hardware and unlimited licenses/user, my [SENSITIVE CONTENT] promised to install the hardware onsite and ensure the product works smoothly in the bar. Before i signed up with the touchbistro, i explained to my [SENSITIVE CONTENT] the features we need. My[SENSITIVE CONTENT] left my bar before the installation was completed, and during the installation, i asked the[SENSITIVE CONTENT] , how to add staff, how to add/remove items, and how to change items, and he really doesn't know how to do it and had to google. The next day we went live, and i texted my[SENSITIVE CONTENT] how to pre-authorize, change item, and so on. he basically told me to google it and find it out myself. Shortly after that he simply ignored my texts and blocked my number. 1. long processing time (30-1min) to enter items and process the card 2. there are 2 pieces of devices (ipad and processer) my[SENSITIVE CONTENT] told me to get the case later on but we had to deal with 2 pieces the whole time we used it. 3. can't pre-authorize efficiently (only on tabs not on tables and bar seats which was very confusing) 4. 2 ipads froze on the first day we used 5. the processor kept turning off, so we had to turn on, wait till synchronized before then process we had to went back to Toast after 4 days of using Touchbistro. In order to break the contract, touchbistro sent me an invoice of 14,000 for the 4 days that i used. DO NOT trust what they promise.

colors on the menu buttons unlimited software and hardware for a set price

-horrible customer service -long processing time -confusing reports -false advertisement

They have admitted to me that all the glitches we experience on a DAILY basis are software related and the senior tech support team has been incapable at fixing our issues. Im literally counting down the days until I can get out of my contract.

Absolutely nothing. It took almost 4 months to onboard, nothing but problems ever since.

Constant glitches, several redundant aspects of table service, no signature line on credit card receipts, they made several unauthorized charges to my credit card for services I wasnt even able to use then I had to fight them for refunds, sales man lied to me about what the POS could and couldnt do to get me to sign on then another lengthy battle to get out of the contract. They claimed they cannot give refunds, which they can and did, and they claimed they never cancel contracts, which they can and did. Not IM just stuck in my main locations contract.

Getting us through

Fairly user friendly, price is ok, and the cloud is nice to have

It is not a secure POS. Any staff can see information as you need admin code and the staff need it for when there is no manager on shift. You can not lock so they can not delete bills after a bill reopened and then deleted a lot of cash is taken this way and no record once a bill is deleted

I wouldn't recommend this group, since their overall customer service has been nothing short of the worst I've seen in the industry. I've worked with Square, Toast and this group.

We had a great, helpful sales contact. Unfortunately, once we were turned over to their overall automated system for deployment of the software, we couldn't continue to work with them. At one point, they canceled our account without authorization.

We signed an agreement that would allow us a refund of more than $2,000 if we didn't want to continue using Touch Bistro. I've been trying to contact them for months for a refund, and have been ignored by their sales contact and their customer service line. We are having to hire a lawyer just to get our refund (even though the contract specifies we could get refunded.)

1000% faster then old method

Ease of touching, direct sending to kitchen, really a great system, just a few things could make it better and easier

Some function are not easy to understand...Don't like having to try and figure them out....need a code set up that is not a login code of a manager that is just for discounts....also a tab that is one touch for takeout and delivery displayed at the top with the name would be good...so it one touch check out for them...also bar tabs should print the customers name, so when a bar tab customer decides to order food the chit in kitchen has their name on in and not just "bar Tab"

It has cost us money and slowed us down. It was suppose to save us money and speed things up.

Switching menus and putting in specials.

If you want people to tip your bar staff and servers then do not use this POS. If you manually enter a credit card, like when the swiper is down, there is no tip line or way to enter a tip on these transactions. Also when staff enter tips you cannot modify them once entered so if someone entered a tip wrong you have to void the whole transaction but you will not be able to charge them again unless they are still there with their card. If customers start tabs you have to manually enter their name, you can not swipe their card and have their name appear. So it slows you down on busy nights. Switching to Touch Bistro has slowed us down and bar staff have not been able to collect all their tips. I would not recommend this POS to anyone until these issues are fixed. Also they will tell you they are working on issues for months and months that never seem to get resolved. Once you sign up you will be ignored.

If you're looking to onboard, they will make you feel valuable. After that - forget about any level decent of customer service.

Simple interface. Price Point of monthly subscription.

Once you buy in, you are VERY low priority for them. it takes weeks to hear back by email and hours to connect on the support line. This is all before even attempting to trouble shoot your issues. Dev Team launches updates that arnt tested and working thoroughly. Wish i chose a different system off the bat.

When I started my business, the company that ran the POS system I inherited gave me trouble 24 hours before I opened. In stepped TouchBistro. They went above and beyond to have me up and running in time for my opening. I have never seen support they offered from another company. Their customer service was second to none. On top of that, the system is so easy to use. I set up my menu from scratch, in a rush, the night before opening. Training staff on it is a breeze as well.

There isn't much to complain about. It would be nice to be able to adjust the menu remotely but they're constantly upgrading the features available via cloud, so I'm sure that's on the horizon as well.

Ease of use. Valuable synthesis of information from sales and labor hours.

Ease of use (changing menu items, viewing labor hours, etc is very easily done). It's easy for employees to use the basic functions of this program.

It freezes up frequently and requires that the app is closed and re-opened before it will work again. There's also an annoying delay after orders are sent through, while they're printing in the kitchen, during which time nothing can be done. This only last a few seconds, but a few seconds is too much for a busy restaurant to have a delay every time an order is sent.