I like that it's easy to use and easy to learn. This is important when you regularly hire new staff. It's also an added bonus that the interface is easy to use for older generations not familiar with computers. Also a very stable system, no crashes!

I don't have many cons, some very specific things that are probably only an issue with few merchants. Too long to describe here but generally very few cons if any.

I really like the product a lot and wish the customer support and reaction time to solve a problem was half as good

Easy to use and to program. Well adapted to sitting restaurant business

The veloce analytics is very weak. Work half the time. Half of my restaurants dont have accurate sales on it (my actual sales and the ones on veloceanalytics are different when they should be the exact same)

The major benefit was the realization that for future restaurants I intend on opening I will use a different software provider.

Its ability to quickly and definitively expose itself as a deficient and less than mediocre POS system.

It is clunky, require a lot of cabling and third party software that needs to be pirated in order to access the Back Office function remotely. The developers have promised us many fixes and improvements but they never get done. It is very expensive to set up and the service contract is not clear what is included. I

Very happy and satisfied especially their reliable technical support

I like the simplicity and reliability of the system. User interface is user friendly and easy to adapt it to your need. The reporting is very strong and can be trailered to specific data measurement.

1- Due to Microsoft environment it may need a regular reboots to clear the memory of transient errors. 2- Lack of graphics to the interface

We have been with Veloce for over 5 years and have had great experiences with the company. Their support and development are on the right track.

Excellent platform with many features including reporting, menu customization and localization features, head office control and updates, grouping, and the POS system themselves are very nice and visually up to date. Mobile app available for live reporting. Customer service is excellent.

Certain features in the reporting could be improved to better visualize the data. Eventually, have data transfer from the stores to head office live or through the cloud would be best.

The company is great and does get back to you when you call, but we deal with 3rd party installers and technicians when there are issues...so 99% of the time we are dealing with others.

The front screen and functions of the softare is very easy to use for the staff. Easy to learn the basics.

None or very little training was ever given when we purchased the software, and none or very little training given when updates arrive. 80% of what I know I learned by trial and error

The tool is smooth, easy using...

User friendly! Easy to learn, to navigate. Veloce should provide a user book to facilitate the programmation with the information of our business

The fact that we have to use a supplier at high cost to assure a smooth use. Great variations of price between them. We always have the impression that it is too costly !

Nice interface , user friendly, great for quick service and Table service. Integrates with many partners. Nice Credit card integration with Desjardins. Great Bar interface and many other great features for customer loyalty.

Delivery a little confusing and limited to 4 numeric characters to log in. Unable to reprint server readings once you close waiter. Reports are not as customized as other software. Expensive to purchase many modules

Intégration of new app is problematic

Easy to use for the waiters/waitresses, easy to split bills

Bad cloud and customer service, no new apps integrated to the system

Veloce is a pretty easy software to use. Doesn't take much time/training to grasp.

Veloce will randomly crash at times and there is usually nothing we can do about it, we have to call to help have it fixed. In terms of customer support/help, theirs is lacking, especially when its past 5pm and their "office hours are over" it's terrible. The system being down for long periods of time can result in a loss of money for the company because we can only take cash when it's not working.

I do not think Veloce is a fit for our purpose.

The user interface is good although sometimes we receive prompts in French.

The functionality is not good. This software does not produce theoreticals for inventory control and food costs. There is very minimal functionality for a restaurants use. In addition, there are constantly errors in the reports and many times the reports contain french language that is not legible for our employees. Updates to the system happen at inappropriate times and there is very little communication to the users.

It doesn’t crash anymore. Our internet was not holding a signal for the first 3 months so it would crash and not connect for hours. Forcing us to manually take

No app to access sales in real-time when I’m off site. Rarely get emails in English. Attempted charges for faulty equipment on veloce end. No auto inventory software. I would like the POS to track inventory depending on what has been sold. So I’m not forced to count everything In my store every week manually. There is too much room for human error when we have to count inventory manually take orders. Very in professional. But finally after 3 months the field instillation guys fixed it. He is the Pro.

Convience, easy, simple, can do all kinds of reports

Highly configurable and plenty of functionality for the front-end staff. Capable SW designed for the full array of operating models.

Lacks instruction /special configuration capabilities to deliver instructions to the back-end staff (printing mainly)

Solid product well developed over the last 13 years I been using it

Ease of use set up and upkeep. Highly customizable

Should have a simpler pre-packaged setups for common installations which could then be customized ... makes installation even quicker

Very satisfied

-easy to use - full features - easy to set up

Not cheap The Price increase too much since 2 years

Good experience overall

Easy to use. Friendly user. Simple users

Some functions we can't change by our selves.