Being able to set up quickly, access from the cloud and use on multiple devices are jut some of the benefits to me.

The ease in setting up an online store and having the actual inventory be available is amazing. Being able to set if you want items available online or not is a plus, as being able to set a product with unlimited inventory so that it is still available to order online, even if you physically sell out of the item. This is great for quick to order in products.

It would be nice to have better integration between my POS system on the iPad, so that I could use a receipt printer and auto-cash drawer without using a PC setup.

I LOVE the fact that I can see a photo of the product, since my DIY store is very visually based. I like that it is so easy to add or delete users. This helps when I have staff change and I have to take off employees to add new ones. I am a very organized person, so the folders really help, along with the color coding of each folder as well.

I would really like to have more features for the Admin position. I would like to be able to customize the features for what an Admin position would be. I want my manager to be able to add products and be able to do inventory. Also it would be really nice to be able to void out a transaction that has been closed if a mistake was done, but it seems like I have to refund the items first. Sometimes, customers just decide they don't want to do a project after we have done the transaction. It's rare, but it happens.

This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.

Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.

Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell. The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times. Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it. You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier. Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done. Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.

Depends on the seekers use.

I like that you can do everything on Excel as I have very good knowledge of excel and CSV file format. As I upload files nearly every day, as our shoes change daily. Works with Sku well.

Pricey. Someone who does not know excel well he is in trouble unless he sells the same products forever. No manual provided so no employees cannot look up something they have never done before. Adding products takes for ever as you have click edit to do it. Loss prevention if you add someone on manager role, he or she can steal cash after a sale and receipt given to customer as they can undo cash transaction with no record. I lost several 100 dollars before I discovered this on camera. So now all my employees are cashiers only.

I achieved fast checkout because all the product are loaded in inventory, but perhaps the most important is that I have increased the accuracy of reporting drastically

What I like about vend its is well designed user interface. But perhaps the most important is the ease of use, you can get the gist of it in about 20 minutes, and for more complex tasks it still would not take long to learn

I guess it's that for more detailed accounting id have to connect it to another software. so for example i have other expenses like utilities dont figure in the vend reporting, so the GP figures for instance are not fully accurate.

We have been running a multi-channel retail clothing business using Vend POS as our platform for inventory creation, management, and in-store sales. It is a reliable, feature-rich, and versatile web-based software solution that is simple to set up and use daily.

For our retail clothing business, we have been using Vend POS in our shop to manage inventory and run in-store sales. The integrations we rely on are Shopify for e-commerce as well as Xero for accounting. Vend POS has been a generally pleasant experience and they have improved the web-based POS platform tremendously over the course of the past five years and continue to do so. The Vend Register iPad app allows for simple commerce with an integrated credit card processor solution. The Vend web-based UI allows us to add and manage inventory with relative ease. Vend is a flexible POS solution that is used by foodservice, construction, and all kkinds of industries. Their variant setup is flexible enough to handle different types of products. The reporting suite is fantastic and allows us to analyze actionable data to make good decisions.

There have been various bugs, issues, and UI inconveniences over the years. Generally customer support is very responsive to tickets we create however it is usually a long turnaround to actually address any software improvements we have asked to be made.

The more they iterate on the software, the more they remove useful features. Combined with how much they cost, there is a stronger choice out there (php pos)

This is the most bulletproof POS for the money. Everything that works, works better than other platforms.

They kept raining the price of the pos until they were sold to Lightspeed. Lightspeed is making changes so quickly that their own documentation is pretty worthless. Vendors they work with will call you with sales calls. I also don't like the continued removal of features (sorting by qty, eccomerce, sales ledger)

Online and offline and retail POS all integrated in one program.

It integrates the online and retail inventory at the same time. Like the basic website template and all that you can do to make it look like a real website with other information besides a shopping cart!

Does not support coupon codes! Thought about leaving Vend POS several times because of this problem.

From customer service stand point, they are an amazing company, they will try to accommodate and go above and beyond to help you.

The system is very easy to learn, the report capability is what we like the most, having the ability to run report to analyze the sales and patterns, is very helpful in planning , buying inventory, since it is capable to also hold inventory, to send emails to alert when inventory is low, is amazing, we love the system for our small store.

Not much, we had some issues in the beginning with credit card connectivity, but not for any of the system fault, it was the way our store is set up with our internet, once all that got squared away, the system worked perfect.

We use Vend in a guitar retail and repair shop to keep our inventory and repair prices organized.

Vend has a very versatile and flexible workflow, with lots of features and options to work for most any retail scenario your business may face.

With all the features and options, many of them are tucked away in submenus, and therefore provides a steep learning curve if you lack someone to tutor you.

No issue resolved so far.

It is easy to use how ever with a very limited functionality offered.

We subscribed to vend approximately a year ago when we had 2 shops and not very many sku, the system worked great and although few issues for which customer service was never really helpful we were able to manage and circumvent.   The issues started to build when our shops and sku started to increase, it was at this point we started to use there import and export functionality to mass upload data. Unknown to us at that time we started to see huge inventory issues within shops, from stock figures constantly being wrong to stock transfers always being incorrect. Upon investigation we found bugs when uploading re order level and qty, the system would automatically delete and add stock, we reported this issue to vend 6 months ago, they then came back to us with a solution   “ to manually edit 2000 sku across 20 stores whilst they resolve the issue”  It has now been 6 months vend has still not resolved the issue, there is no way we can manage to edit as per there solution needless to say we have had to build a complete off line solution to manage our inventory which is a core feature for why we purchased vend in the first place.  We are now urgently looking for alternatives as this has impeded our growth caused customers to walk away due to non stock items and will cause us a huge cost in technology change across 20 stores . I strongly recommend anyone taking vend to test the system robustly, above is just one of many unresolved issues 20 stores .

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

Works, up and running 97% of the time as needed. I am a small seasonal retail business. Being charged for each register AND each location. I place my account on ICE during the "off" season. To get into the account and look at any reporting for future orders, etc you must continue to pay the normal fee for all registers and locations. Even if you need 1 report that would take 90 seconds to generate you will be charged the entire month which my account cost me $1,650 per month. This is the reason why I placed my account on ICE during the off season. Everyone you will come in contact with within Vend is LESS than forgiving and they are after every penny they can squeeze out of you... I WAS a customer with Vend for 5 years... They made plenty off me, and now I can't get a simple report so I can order the items needed for the next season... Switched to Square and now it only costs me $60 per month, huge savings!

Always having to send an email for questions/help and sometimes it takes DAYS to get a response.

My previous system was a paper tracking system with a standard cash register. It's been much easier to analyze the business and see trends in sales/inventory now that it's digitized. It's very organized, and has been helpful for my employees to identify and charge customers correctly.

The inventory management setup has been great--I can edit individual items on the go, or download and edit larger portions of my inventory through a spreadsheet if needed. Having photos of my items has been helpful to me and my staff. Also, being able to track customers' info, credit, and loyalty has been beneficial to tailoring their shopping experience.

It's not very easy to reach someone via phone, but there are help tutorials made up and available online, and I can also submit a help ticket when needed.

Vend is helping us get a very good view of the business indices from everywhere and every time. It manages very well product and cost management (sizes, colors etc) as variants. It provides very good reports. It is very easy to use and requires zero maintenance.

I can't recall a business impacting technical problems with the system. It worked flawlessly for us. Support was quite efficient although remote (NZ). It is very easy to implement and operate and works from everywhere.

Specifically weak in the domain of Layby sales. Can't get a good report on how much sales are pending delivery, length of layby sales (alerts on long pending sales), closure of layby sales are only showing on the day they were originally booked without ad hoc indication. Also missing push reports. We'd love to have a daily report pushed to management by email.

Reporting features Product variants Dashboard Self Generating SKU Layby methods Customer accounts I love the gift card concept !

Error Sales Rigidity in creating new users Wish the register had a options to limit use more for newer employees not to view all the sales history and to be able to open and close. I think that's more of the store manager's responsibility than everyone being able to do so.

I Love Vend its one of the easiest platforms to use and I have used a lot. I run a small business thats not very big and this system has worked great for me.

Very Easy to use. I like that you can run your inventory of your store though it and that you can add frequent customers that come by the store. When they come in and buy something they can get loyalty points which can go towards one of their purchases. I also like the on account tab - this is very handy especially for us since we live in such a small town and everyone knows everyone.

I don't like how the system just decides that we are not gonna listen to what you say. For example if something is on sale say for $2.99 and it was $3.99 sometimes it won't change the price. This is very frusterating so you have to watch extra carefully with sale items.