Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more.

Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online.

Customers can check into a store using a mobile phone and pay using their PayPal account.  Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.

E-commerce platform
E-commerce platform

E-commerce platform

Reporting

Reporting

Sales screen

Sales screen

Vend retail system

Vend retail system

Supported Operating System(s):

Web browser (OS agnostic)



183 Reviews of Vend

Overall rating

4.5 / 5 stars

Write a review

Showing 1 - 20 of 183 reviews

Start your review of Vend

Write a review

Rusty from Epson Philippines

Type of Store:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Vend Review

Pros

Vend is good in inventory and retails, this software help me too in my job as being staff engineer.

Cons

What least here for me is, Slow to load and buffering but its still manageable and functional.

Review Source

Tabitha from SCW LIQUORS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Vend POS

Customer service is always pleasant and helpful.

Pros

It is very easy to use and train someone to use.

Cons

That they change things without asking if it would benefit my company. Sometimes it does and sometimes it would of better off left alone.

Review Source: Capterra

Julia from Toyota

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Vend Review

Pros

This help me so much in financial management and reporting, So transparent in all data that can understand all my trainees.

Cons

It will project nice and gives a good templates so as of now, there's no cons for this software. It help me a lot.

Review Source

Micah from Alorica Philippines, Inc

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Vend Review

Pros

I say this is wealth of integration, User-friendly, and has a lot of function that other software has.

Cons

So transparency, what i mean they view all even a sensitive data. But its still useful and help me a lot.

Review Source

DUSTIN from Tobacco and Hops, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Perfect POS for Inventory Intensive Retail Stores

Vend has been a great POS system for our retail store. It's register IPAD app is quick to learn and easy to train our employees on. The Inventory and Reporting system makes the management of our business so much simpler. It integrates well with multiple 3rd party programs, and receives regular updates from the company. Support has always been quick to help me out as well with the limited issues we've had. I would like to continue to see some improvements to the loyalty and rewards aspect, however these are not deal breakers.

Pros

The Inventory Management system is leaps and bounds above other POS systems we've look at. This is by far the main driver behind why we selected Vend as our POS system for our Cigar Store. Our small retail store can easily hold 10,000+ SKUs and we needed a system that could easily manage that. The reporting system is also very robust allowing us to quickly produce reports, or export data to allow us to measure sales trends, and make informed buying decisions.

Cons

There are some limits to the loyalty system and discount aspects, however they have improved consistently with regular updates. We have a VIP Club system and I'd like to have a higher loyalty tier system for them, however there isn't a universal way to do that.

Review Source: Capterra

Darrel from UPC Seguin of Greater Chicago

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Awesome POS system

Far fewer mistakes than previous POS system. Incredibly easy to learn, even for people frightened of computers. We also have a sister business that is totally different......but we're able to integrate our loyalty program using VEND, and it's easy for each business to personalize the system.

Pros

I spent several months reviewing POS to replace our existing system---being cloud based and integrating with Shopify were absolute musts. I had narrowed it down to two, Vend being one. Since we are a non-profit they gave us a discount, which clinched the deal, but Vend also had acouple features we liked that the other one didn't. Once it was approved, I spent a month or so converting all of our products (about 3000), customers (over 3000) and vendors (a few hundred) into the new system, using CSV files, as well as changing the way departments and categories worked----much more closely to how we operate than our old system allowed. Five days after we went live, I went on a ten day vacation to Europe. All my employees said it was really easy to learn and navigate (and the few questions they had were quickly answered by their 24/7 help). They're are always making improvements and updates.

Cons

Their e-commerce platform comes as part of our package, but at the time we signed up (two years ago), it was still pretty plain, so we're still paying for a separate Shopify account (it integrates quite well with Shopify, so I haven't been in a hurry to switch over anyway). At some point I'll probably take a closer look and see if switching over makes sense.

Review Source: Capterra

Bren from Engineering

Type of Store:  Other specialty retailer

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Vend Review

Pros

* Easy to use.
* Wealth in integration.
* The support is quick to understand.
* Best customer service.

Cons

* Internet connection to have a better function.
* Experienced some complicated like not loading instantly.

Review Source

Shaun from The Fluffy Baby Boutique

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great POS For Small Business

Great POS system for a small business, especially if need to get up and running fast.

Pros

Very easy POS to get up and running fast.

Cons

E-commerce portion could use some work, but not bad.

Review Source: Capterra

Melinda from Sweet Purseonality

Number of employees:  1 employee

Ease-of-use

Value for money

Functionality

September 2018

Great POS for Small Businesses!

Pros

I love that it’s affordable for small start up businesses. If business is slow you can freeze your account for five dollars and resume the software when you can afford the monthly payment. Also, it has tons of great features. It syncs with PayPal & QuickBooks. I can do layaway transactions and gift cards. I love that my inventory is trackable and I have access to end of the day sales reports.

Cons

The software is relatively easy to use but I had to go to you tube to view quite a few tutorials before I got started. However, their tutorials are great and easy to understand.

Review Source: Capterra

Chase from Play.Wash.Pint.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A great POS for operating small businesses

We have been using Vend since day one because of it’s ease of use and adapability. Our staff are always impressed with how easy Vend is to use. We recommend Vend for store sales but if you start selling beer there are better softwares. Vend is great for small bussiness that sell merchandise!

Pros

• Ease of use
• Customer Database
• Pictures of products
• Easily discount

Cons

Not really a con but we started selling beer during park hours and with such a high volume in sales and parked sales the system would crash but not often.

Review Source: Capterra

Omarie from K08 Sounds

Type of Store:  Apparel & fashion

Number of employees:  1 employee

Ease-of-use

Functionality

September 2018

I prefer Square POS

Pros

Able to enter a lot of items for the inventory. Very easy to use on the go for small businesses, contractors, etc.

Cons

I’ve used this for my personal business but still prefer to use the Square POS. This one just doesn’t have as many features available and can run clunky

Review Source

Baldwin from Panda Hobby

Type of Store:  Toys / hobby shop

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A great POS for starters and less tech savvy customers

This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.

Pros

Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.

Cons

Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell.

The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times.

Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it.

You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier.

Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done.

Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.

Review Source

Michael from Eagle I Courier and Commerce

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great product

So far great product. Like how is it was to setup and the service of having someone walk you through the whole process.

Pros

I like the use of it adding products and all the intergrations it has. Very easy to setup and use to keep track of things.

Cons

Price went up. Big price increase was not pleased.

Review Source: Capterra

Response: Vend, Vend Limited

September 2018

Hey Michael, thanks for your positive review of Vend POS. It's wonderful to hear you're finding Vend great to use and you were pleased with your set up. We've recently made some changes to our pricing structure so that we can continue investing in and developing Vend even further. We've already made some significant updates, such as an extensive promotions suite, big changes to our inventory platform, more powerful reporting and real time analytics. We hope these features can be used in your business and help you grow and run exceptional retail. If you have any questions around Vend please reach out to us directly. Best wishes, Vend's Community Manager.

MARTINA from CLAY CORNER STUDIO

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Picture Perfect POS

Vend POS has made my life so much easier. I like being able to search, order, plan from home and not have to go into the store to do work. I also enjoy that I can search almost anything.

Pros

This POS system is easy to use and easy to teach new employees. I love being able to access it from anywhere and being able to get information I need for planning and ordering.

Cons

None as of yet. We have been happy. We have had no real issues and anything that has come up has been easily solved.

Review Source: Capterra

Response: Vend, Vend Limited

September 2018

Hey Martina, thanks for your review of Vend POS. This is the kind of feedback we absolutely love to hear. We're so pleased to hear you're finding Vend easy to use, train your employees on, and that Vend POS is making your life easier. If you do have any questions or problems please don't hesitate to reach out to our friendly team - we're here to help you run the world's best retail! Best wishes, Vend's Community Manager.

Michelle from Healing Hollow

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

A great Change

We now have stats of everything. Inventory is awesome and easy to enter. Keeping track of things is easy. Staff use this system without any issue.

Pros

The intuitiveness of it makes it easy to train staff to use. Adding products and tracking is amazing. As a POS it knows exactly what retailers would need.

Cons

Can’t change a payment method if you hit the wrong one causing issues at end of day. Has messed up inventory/costs 2-3 x and we lost our work.

Review Source: Capterra

Response: Vend, Vend Limited

September 2018

Hey Michelle, thanks for your review of Vend POS! Great to hear that you're finding Vend so easy to use and train your staff. Sorry to hear that hitting the wrong payment method caused some issues ¿ if you'd like to give us more details on what happened so we can look into that please open a ticket with our friendly support team. Best, Lucia (Vend's Community Manager)

Katie from South Puget Sound Habitat for Humanity

Number of employees:  11-50 employees

Ease-of-use

Functionality

September 2018

Convenient straightforward way to keep track of inventory

It's easy to inventory, keep track of things, and search. It's very user friendly and has many functions making it a versatile and easy to use program for anyone.

Pros

Vend has a great search function making it easy and convenient to find anything! It's also a very straightforward program, very user friendly. You can add new items easily anytime.

Cons

To be honest I have not found anything negative when I've used Vend.

Review Source: Capterra

Response: Vend, Vend Limited

September 2018

Hey Katie, thanks for such a great review of Vend POS! If you ever need any help or have any questions please let our friendly team know :) Best, Lucia (Vend's Community Manager)

Roselyn from Shivana’s Asian Grocery Shop

Type of Store:  Convenience store

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Awesome

more likely to refer it to my friends

Pros

Easy to understand and not too complex especially for small business. And cheaper fee. And they offer package and they have more benefits of using it.

Cons

I cant think of any cons as the software itself was easy to use and find it handy. More likely to keep it

Review Source

Michelle from Nook

Type of Store:  Gifts

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Problems every step of the way

Pros

The in-store point of sale system software is quite good. Easy to set-up and use so far. Plenty of online tutorials available.

Cons

The in-store POS system did not initially sync up stock levels with Vend e-commerce. I had to wait 2 weeks and continually contact support to get that fixed. Once that was fixed, items I had discounted weren't syncing with e-commerce. Sale items were displaying at full price. My latest issue is with my custom domain, which I thought would be fine to use, isn't. Vend doesn't provide SSL certificates so my online store is displaying as not secure. They have no advice for this.

Review Source

Amogh from Deloitte Consulting US-India Pvt. Ltd.

Type of Store:  Health & personal care

Number of employees:  2-10 employees

Ease-of-use

Functionality

July 2018

Super Easy to Use

Pros

Love the cloud services they provide and especially the feature which allows Vend to work even if there is an internet outage.
Some of my colleagues are not techno savvy but they managed to figure it out pretty quick.
Loyalty dollar options also seem interesting and its an optional feature.

Cons

The single browser support makes it risky if and when it gets a bad update. Currently only chrome is supported.
Additional cost for premium phone support irks me because if Im buying the product, the highest level of support should come with that

Review Source

Response: Lucia , Vend Limited

August 2018

Hey Amogh, thanks for your review of Vend POS − great to hear that you’re loving Vend’s cloud point of sale software, usability, and offline mode. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).

James from Technology intelligence Agency

Type of Store:  Footwear / shoes

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

So easy to use, even my Grandma could use it.

love using Vend. Its simplicity allows for quick training of new employees of all technological experience. However, the best feature is the ability to use it during an internet outage. We had this happen a few times where the internet went out, yet we were still able to conduct transactions. With our old POS system, an internet outage meant we had to close until the internet was restored. With Vend, there was no wait. We were still able to process sales and didn’t lose money. However, the lack of Priority Phone Support, while we haven’t yet needed it, is a little disconcerting. Adding this to all of the plans would create a near-perfect system.

Pros

absolutely love the ease of use of Vend. While I myself am rather technologically literate, some of my employees are not. However, because of how easy Vend is to use, they picked up on how to use it within an hour. I do also love the cloud services and their ability to keep running even through an internet outage. I did like that I had the ability to try out the product before purchasing. I realized within minutes that I preferred it so much more than my previous POS system. My favorite aspects are the value and price. You seem to get so much product at such a cheaper price than its competitors. I also liked that we could use our existing cash drawer and receipt printer with Vend. The loyalty dollars option is not something we currently use, but it is nice to know that we could always opt-in.

Cons

Even though I use Google Chrome as my daily web browser, I am not fond of the fact that this is the only browser that works with Vend. If an update breaks Chrome, then I am left without a POS system. I’m hoping that they fix this and allow other browsers to work with the system. I also do not like the fact that I have to pay an additional cost for Premium Phone Support. If I am paying for your product, I should have support that is available at the highest level and available when I need it. Sometimes, something is so important that it can’t wait for an email support response. This is something that definitely needs fixing.

Review Source

Response: Lucia, Vend Limited

August 2018

Hey James, we love to hear that retailers love Vend! Thanks for your review of Vend POS − great to hear that training has gone well and that you’ve made good use of our offline mode, it’s really an essential feature for a modern POS. Vend is fully supported on Google Chrome and Safari, we cannot guarantee that Vend will work as it should on other browsers, some features may work and some may not. Sorry if that’s not ideal for your business setup and appreciate your feedback on this. We highly recommend using Google Chrome for the best performance. Best, Lucia (Vend’s Community Manager).


Displaying 1 - 20 of 183 reviews