Vend POS Software


 

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more.

Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online.

Customers can check into a store using a mobile phone and pay using their PayPal account.  Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.

 

Vend - Vend retail system
 
  • Vend - Vend retail system
    Vend retail system
  • Vend - Sales screen
    Sales screen
  • Vend - Reporting
    Reporting
  • Vend - E-commerce platform
    E-commerce platform
Supported Operating System(s):
Web browser (OS agnostic)

91 Reviews of Vend

 

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Software Advice Reviews (73)
More Reviews (18)

Showing 1-20 of 73

Cheryce from Freelancer
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Awesome Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You can add customer details including notes on there a/c, create an Ecommerse website from your inventory, you can add employee and assign them to different branches as well as set quotas and restrict access, you can also add variants (color, size, etc) per product. It’s very user-friendly and the reporting system is on point. I love it.

Pros

Fully loaded software with a lot of Cool POS features which allows you to track every aspect of your retail/wholesale business.

Cons

There isn’t an option to give a quotation but instead you have to give a park sale receipt. Which you will have to delete if sake wasn’t put through.

Review Source
 
 

Angela from Sweet bites cakes
Specialty: Salon/Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The worst thing about vend is their customer support, it painfully slow and incompetent.

Pros

Easy interface, great integration with the right hardware. Unfortunately I cannot think of any other pros...

Cons

Don't be fooled unless you have experience in POS set up or accounting the software is hard to set up and integrate with Xero.

Review Source
 
 

Nate from Cleveland Furniture Factory Outlet
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great POS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Vend is a easy-to-use software that doesn't skip many features in the process. Vend is straightforward, highly customize-able, and integrates well with Dear Inventory system. Automatically checks on the availability of inventory at the POS, minimizing errors.

Cons

Vend does not reverse sync with systems like Dear. Vend also doesn't have as comprehensive a loyalty program option as some others. Can be slow when syncing.

Review Source
 
 

Tony from Launceston City Mission
Specialty: Convenience store
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

A good start-up POS software solution through to multiple site or franchise-sized businesses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Suitable for start up to multiple site smaller businesses.

Pros

Video and text tutorials are first rate to help start new staff and keep up with areas of growth, like how to do a store credit or introducing gift cards.
Updates to features are added regularly.
The front screen is easily understood and the ability to add preset SKU buttons to the screen or folders on the screen is easy. The adaptability of what we have as a cafe sell screen versus the boutique shop versus our department stores sell screens
PC, iPad or mobile device usability.

Cons

The customer needs to know how to do a product family tree and then set the Types and Tags correctly so that the reporting functions can give data that is segregated correctly.
The Lay-by function acts differently than other software functions. (Sales are not added to the date it is paid off, maybe 2 months later, which means completed sales are understated during the Lay-by period)
There is no method for importing costs within the system. Costs have to added together outside (cost of good, freight, charges, fuel surcharge, import duties, etc.) and then migrated with the receiving function.
We found that our iPad's slow down considerably and we are constantly restarting them, trying to look for and run updates, checking for errored sales, running them through the App Store rather than from the App icon on the desktop.
The sales ledger cannot export for analysis a full days trading with 300 sale transactions.
Reports export as .csv files but won't export well to .xml Need to use Open Office spreadsheet for best and most reliable file integrity.
The Price Book function is limited to two or more identical SKU's (2 of same chocolate block) not product categories (2 types of chocolate block)

Review Source
 
 

Katie from Beau & Arrow
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Vend - The most user friendly POS?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

So simple to use, features are uncomplicated and intuitive. Very easy to train staff with the training mode feature.

Cons

A few improvements could be made when creating products with multiple variants to reduce input time but that is very minor.

Review Source
 
 

Warwick from Bokeh Gallery
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to use & flexible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Highly recommended for small to medium businesses.

Pros

Set up and use is pretty straight forward. Has some great features (though some are at an additional cost). Very good support.

Cons

Some of the next level features require a substantial jump in subscription costs. For example a second store is more then double two single store subscriptions (albeit with additional features)

Review Source
 
 

Belinda from Fancy That! Costumes
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

A fan

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The customer service is out of this world. They NEVER leave you hanging & always resolve my issues in the one phone call. These guys truly understand retail & the time pressures involved & have never let me down. They're generally good, fun peeps to deal with as well.

Cons

I have a pretty demanding list of requirements for reporting & some of them require a bit of excel manipulation, HOWEVER - the data has always been there, I've just needed to massage it a bit.

Review Source
 
 

Max from Furniture & Mattress Gallery
Specialty: Furniture & home decor
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

SImple basic retail POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

If you looking for basic POS retail this product works but limited if you have specific / more detailed feature needs

Pros

Ease of Use. Easy install and data entry. Handles all the basic POS functions. Easy to manuvere through software and customer service was very good.

Cons

Does not handle our needs. We are a furniture business and need customizable invoices, customer databases, and the ability to special order products with depsoits. System is not as robust as more expensive solutions but you get what you pay for.

 
 

Mahmoud from Alghais Diving
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very easy and handy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Can use anywhere and any device
Nice interface and well designed
Environmental friendly
Fit many types of business

Cons

The cost some how

I can't find any other disadvantages

Asking for 100 characters here but I have nothing else to say :)

 
 

Chris from Capo Coffee Lounge
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Vend user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great for our chain of coffee lounges. Easy to use and enjoy the customer loyalty. Inventory is easy to use.

Cons

American pricing. No benefit of having 2 shops...only becomes discounted after 2nd. Also would like to see more integration with canadian banking terminals.

 
 

Tracy from New Beginnings Vape Studio
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very user friendly and many great functions. I love how easy it is to find daily, weekly, monthly reports.

Cons

sometimes there is a bit of a lag in updating daily sales totals, but that may have been an internet issue.

 
 

Gina from Venissimo Cheese
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Vend customer service & technical support shines.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vend is overall quite versatile & super easy to use. The support is tremendous.

Pros

Support is available 24x7. Always helpful & responsive. Adding products is quite easy (also being able to duplicate would be nice).

Cons

We wish that we could customize receipts with information in the extended description. We also dream of an integrated scale feature since much of our inventory is sold by weight.

 
 

LeAnne from Outdoor Specialties Lawn & Landscaping
Specialty: Building & garden materials
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great Product/Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software provides same features of high dollar software without the huge price tag. When I needed help setting up the hardware, the customer support representative, called me and walked me through the process and then checked back a couple of days later to make sure all was working well. I would and have recommended this product to all persons needing an easy to use software that provides all necessary reports for knowing how the business is doing.

 
 

AJ from Rasta Vapors
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

No other POS system compares to Vend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I spend almost a month testing other point of sale systems not one of them was as powerful and easy to use as Vend. I love the support they offer and the free 30 Day trial was even better, it actually allowed me to test different scenarios and get my products ready to go before our Go-Live date. Their support team picks up the phone and actually talks to you when you need them, their email and live chat is always super fast and responsive even on Sundays they respond. I am looking at opening another store and their multi-channel system looks to be exactly what I need to manage multiple locations.

Pros

Easy to use, Excellent Support, Bulk Import Variants, Built in Loyalty Program

Cons

Really nothing negative to say about Vend, I love this software

 
 

Álvaro from Gnomo
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are super happy with Vend. It really improve our workflow, our customers on-desk experience and our budget decisions incredibly.

Pros

Easy to use for everyone. Connects perfectly our POS and online store. Support service is awesome.

Cons

There are still some little functions they can improve.

 
 

Robert from North City Cycles
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Vend is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love using vend for my business on a daily basis. It is very easy and time saving.

Pros

Ease of Use

 
 

Kat from Friends of Santa Cruz State Parks
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Really excellent system, intuitive and easy-to-use, functionality and features always improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros

It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons

It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

 
 

Kalie from Fleuristic Garden & Flower Studio
Specialty: Florist
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Vend Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just love this product! I researched a few POS options for our store and settled on Vend, pricing was right and customer service helped me make the decision.

Pros

Great customer service, lot's of upgrades and tweaking that Vend is working on all the time, very functional for recording customers, taking payments and linking with other platforms.

Cons

Priced in US dollars ( sad for canadians)

 
 

John from Gravity Nelson
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Incredibly versatile and delivers everything that it promises and can be adapted in many more ways. I run a bike rental/shuttle business and vend has been incredibly easy to use which means happier customers at the end of the day

 
 

Angus from Hello Digital
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing, easy to use and full featured

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using Vend for almost 2 years now with a range of clients. I am always blown away by the work Vend does, not only in updating the platform with new features suggested by retailers but also how easy it is for anyone to pick up and use.

 
 
 
Showing 1-18 of 18


November 2017

November 2017

Excellent POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love it & use it daily.

Pros

It connects with our calendar and we can take a payment right from there & it populates their information automatically. Its easy to add products and services

Cons

The register has to be manually closed. Wish there was an automated close feature if it's not closed by a certain time of the evening

Review Source: Capterra
 

Chris from Spearfish Oilfield Supply, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great, low cost option for a quality POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Point of sale needed for retail business

Pros

Simple to use. Flexible, and can cover multiple locations. Very easy inventory management, and can do inventory counts right online, and you can break up products into categories.

Cons

There isn't much. The only thing that I wish it could do is easily sync inventory with Enterprise desktop editions of Quickbooks. It does support Xero and Online Quickbooks.

Review Source: Capterra
 

Peter from MCH
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Staff that enter in new stock items, are also be granted access to All your sales history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Vend for 2 years in a retail shop.
Cons;
Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ?
If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get to see how the business is doing and they see the big amounts of money coming in leading to discussions and justifications about the expenses with union delegates. Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ?? Would you be ok with a competitor finding out you business health ? I,m not. !!

Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc.

Well that is my only Con .

(Pros)
If that mentioned above is not a problem for you then the rest of Vend is great !!!
Download it and try it out for free, see if it is for you .

For me sadly, it's a deal breaker and after two years I'm looking for another POS solution.

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Advice to Others

This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Review Source: Capterra
 

Jack from Springs Road Gun Club

February 2017

February 2017

Vend review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using this system for over a year. Some of the features can be a tad bit buggy, but over all easy to use for a basic retail store they doesn't require work orders, or Special orders.

Pros

The UI and layout is clear and simple.

Cons

buggy when adding products. Cannot add products on the fly or do special orders. Cannot do work orders.

Review Source: Capterra
 

Daniel from Danielfeo.io
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great iPad POS for large businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vend is a great app for businesses willing to dish out.

Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

One thing that makes Vend great is the loyalty program and the integration with PayPal Here and Tyro (in Australia) for quick and easy payments.

After getting a client to switch to Vend their staff has really appreciated it as everything just works properly and the interface is a lot cleaner.

Pros

Loyalty Program,
Payment Intergrations,
Easy to use

Cons

If a monthly cost bothers you then it could be a con

Review Source: Capterra
 

Stacy from The Rag Company
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Customer Support is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Pros

Great product for running a retail store! The product works very well and set up is quite easy.

Cons

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Advice to Others

Use your training resources and tap into the wisdom of the team for a smooth set up!

Review Source: Capterra
 

Fabian from Nefertiti Moda

September 2015

September 2015

Awesome and getting better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has been a great ally for our store in terms of accesibility integration of all things related to handling our business. Vend is also in constant upgrade with even more powerful options each time. Support is great and a lot of materials are available. My only concern with cloud based programs is if they make an unfortunate upgrade that affects usage, there's no possibility to stick with the older version.

Review Source: Capterra
 

Georgina

May 2015

May 2015

Bad support

Product Quality

Product Quality
Quality

We've been using Vend for well over a year and the system is ok if you just have a bricks and mortar shop. Unfortunately if you do anything else, Vend are very unhelpful. We are a multichannel retailer and link Vend to our website with Shopify, and then both link to Xero for finance. Because Vend won't accommodate even the simplest request (even with a year's notice) we have to manually close down the online register every night at midnight 365 days a year. Any other system would have automated this, but not Vend. And when you speak to support they just say it's up the product dept (who you can't communicate with). We are left with no option, but to move to another system. Shame really as if they just listened to their customers and modified the system to fit the demands of modern day businesses, it could be a great system.

Review Source: GetApp
 

Emma

March 2015

March 2015

Good App

Product Quality

Product Quality
Quality

Perfect user interface and really easy to use

Review Source: GetApp
 

Julie - Aesthetica image Centre

June 2013

June 2013

So far it has been great

Product Quality

Product Quality
Quality

We have just changed over to Vend for our new billing system in our cosmetic surgery. The main reasons were cloud based, not having to worry about back ups any more, and simple to use.
So far it has been great - works really well. And like changing to a new program you always want it to do the old program way! Well - with Vend Live Chat they were quick to reply - very professional and answered all our questions in a very friendly manner and showed us a better way!! They even emailed me the next day to see if everything was working well

Review Source: GetApp
 

Will McTavish

October 2012

October 2012

Grow your business using Vend

Product Quality

Product Quality
Quality

If you are looking for point-of-sale, there is no need to go any further than Vend. Vend have built an incredibile online POS system, which is easy to use, affordable, and best of all, integrates with a number of other apps.

Xero for the accounting system, Timely if you take bookings, Shopify if you sell online and Perkville if you want more customers :)


If you stick to with your old cash register, your business will suffer. If you are serious about growing your business and you need POS, Vend is a must have.

Review Source: GetApp
 

Hugh

October 2012

October 2012

Excellent cloud POS

Product Quality

Product Quality
Quality

Vend was my first choice for a POS. At this price point it is hard to go past! Super easy to implement and it linked with my accounting and online store making it all one floaty cloud based dream of some kind. The time savings alone are worth hundreds of dollars a week to me.

Review Source: GetApp
 

Michael Carl

September 2012

September 2012

Great App

Product Quality

Product Quality
Quality

We have decided to use Vend because we sometimes suffer internet connection problems and we read that Vend does not only work on the browser but also independently of the status of your internet connection. We are happy that finally we are not interrupted or slowed down by technical issues. The app works well, we like it!

Review Source: GetApp
 

John from Flag Bikes
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Joseph

March 2017

March 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Gloria from ACT Global Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Anthony from Playbill Group
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Jeremy from CohnReznick LLP
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2016

June 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp