Loox

RATING:

4.9

(15)

About Loox

Loox is an app for gathering customer reviews with photos and videos that allows brands of all sizes to display multiple types of content from their happy customers. Loox helps more than 100,000 Shopify & Shopify Plus merchants increase customer loyalty and retention, drive word of mouth and referrals, and boost sales with Loox. Loox is a partner & agency-friendly review app, with dedicated plans for select partners.

Loox Pricing

Various plans available

Starting price: 

$10.00 per month

Free trial: 

Available

Free version: 

Not Available

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Loox Reviews

Overall Rating

4.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Loox

1 - 5 of 15 Reviews

User Profile

Justin

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2023

Loox is a solid all arounder

overall I think it was a great platform, it just did not exactly fit what I was looking for so I did prefer other options. I think that if you are looking to start with a platform then this is a great option but if you're looking to transfer over I think you're better off with some of the more elite options

PROS

One of the features I like the most about loox was how well integrated it was, although now I think it has taken a little bit of a backseat to some of the other review platforms out there in that regard

CONS

My least liked thing about loox is that If you have previous reviews it wasn't as easy to change over to this software as it was with other ones A lot of them are able to go into some sort of generic import template but I didn't find that to be quite as simple with this one as it was with others and in fact I did not even import any of my old reviews

Reason for choosing Loox

Bigger name and thousands more users

Reasons for switching to Loox

The benefits of the lesser known options didn't live up to what I wanted. Some I estimated existed solely to repel review exporters

Vickie

Arts and Crafts, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Good to use

Very good would recommend

PROS

Customer support is excellent they set the whole thing up for me

CONS

Can't think of anything the whole package is good

Reasons for switching to Loox

Too expensive and not getting enough reviews

User Profile

Sergio

Verified reviewer

Marketing and Advertising, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2022

The Only Social Proof App You Will Ever Need

PROS

It is easy to import genuine product reviews with photos for your Shopify store! To help set up social proof on your webstore and improve credibility and trust.

CONS

They do not offer a free plan, and they do not easily integrate or embed within all themes, especially on the product description page; I was finding it hard to replace Loox's imported reviews within the existing section of my product reviews on the product page.

Reasons for switching to Loox

Judge.me is not beginner-friendly, it did not integrate well with my store, and their customer support is terrible.

Vendor Response

Thanks for the great feedback Sergio! Loox integrates well with almost every theme we've come across, but you're welcome to reach out to our support team and we'll assist with any questions you may still have.

Replied March 2022

David

Verified reviewer

Fine Art, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed September 2021

Best in class

PROS

I've tried a few, there's many copycats doing the same, they're the best and implementing new features often, new with video reviews.

CONS

It is also pretty much the most expensive, you get what you pay for

Christelle

Sporting Goods, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Great services but very expensive

PROS

Easy to integrate, good level of customization and good support if you need helps

CONS

The Growth plan charges 30$ for 300 additional mails - I think this is very expensive, similar to TrustPilot which is a level above.

Reasons for switching to Loox

I made the switch because I thought Loox was too expensive for a review app on a website