They'll threaten to sue you and blah blah blah. Not sure if we are going to pay them or sue for breach.

Pricing for the Ultimate plan strikes me as excessive. I have my clients on the Professional pan.

It can be a little intimidating at first but those more you delve into the many options, the more familiar it becomes.

I liked most how user-friendly the software was, and how well it worked.

We use Yext to help our clients have unified information about their businesses online.

Overall, Yext is great with an active subscription. Once cancelled, basically starting from ground zero w/ the previous directories.

About five years ago they had a fantastic sales person who provided tons of support and made sure things were quickly resolved.

It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too.

Support is very helpful during setup phase and the interface of the tool is very easy to use.

Poor customer service, especially during the Covid period.

We love the platform because it is easy to use and does not require daily monitoring.

After you pay the money, customer service is horrible.

Price is kind of high, but their service is worth it. Their support is really great and responsive too.

We have been able to save time and allow our clients proper NAP across all platforms that Yext pushes to. I look forward to more integrations in the future.

For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.

I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously.

BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves.

They are always there to help and the software is easy to navigate.

Can't really say a whole lot of bad things about it. It is a tool that saves us time and money every day.

Can't really say a whole lot of bad things about it.

It's direct API connections into the various publishers ensure that our client's updates get published within seconds.

Overall it's been a pretty good experience. I just wish we could show them how their map listing is improving since signing on with Yext.

Great, simple to use software with cool features.

I've used Yext for over a decade with both for-profit and nonprofit businesses. I think of it as the great teacher and a perfect first step for small businesses.

Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

Being able to manage 60 plus local directories from what one dashboard. I also liked the intelligent search feature as well as knowledge tags.

Support team has been excellent getting us started with the capabilities of the app. We have many happy clients thanks to the help of Yext.

The ease of use to manage, monitor and report on multiple listings at once. Yext is great, especially if your company has multiple locations.

Lots of great new things about Yext: Google my business integrations, constantly adding new directories, knowledge tags, and analytics capabilities.

It's so easy to use and addresses all online areas that matter most to our online presence. Between Knowledge Base and Yext Help, users can pretty much find solutions to their how-to questions.

This software is wonderful we use this daily at my job and yext is a service that will direct your business to 80 plus directories.

What a poor way to treat a customer. There are plenty of other services out there.

Social posting is limited to Google - this tool lacks in the social media management department.

Yext has been great with customer support and caring about my needs. The sales team has been very helpful whenever I have a question.

Using Yext really helps you know and understand your own brand and business. I love the instantaneous nature of listings updates across a large number of publishers.

The inability to send review requests that populate on Google, Yelp and Facebook.

The service I receive from our account manager is fast and he does a really good job.

Geo Juice is what I liked the best about this service.

Spent hours attempting to work with rep, but content writers were incapable of producing practice state specific material.

The marketing by itself works terribly, you can schedule calls only in 5-7 days.

The platform is very easy to use and navigate. It allows me to easily show and share with my husband/co-owner of our business how all aspects of our social media and website are functioning.

GeoJuice (Could be Useful). Chatbot (Clients used it).

From the beginning, Surefire Local Sales Team promised us a lot. We signed the 3-month contract  on the Premium Plan  which  included.

We chat with her weekly and she's very understanding with all of our questions and we feel very comfortable with her.

No calls, no emails about payments. With only a 3-month contract, how can you possibly collect money for 6 months.

The platform is streamlined and user friendly. Information is quick to access and easy to track.

I was lied to get me to commit to the company, so I'm considering a fraudulent inducement to contract case against them.

Unfortunately,  I seem to be on the must avoid and definitely don't let her log in category right now, so cancelling these recurring charges on my VISA is a whole different battle.

Stay away is my best advice. The sales people will lie to you, and it's only after they have your card and money is taken that you learn the truth.

Almost everything as it was not user friendly and it was terribly redundant.

The so called client rep ignored me and my emails for over three months.

US Dollar

Yext (NYSE: YEXT) helps organizations answer every question about their business.

Yext's Answers Platform collects and organizes content into a Knowledge Graph, then leverages a complementary set of products — including Listings, Pages, Reviews, and Search — to deliver relevant, actionable answers wherever customers, employees, and partners look for information. 

For over 15 years, thousands of companies worldwide have trusted Yext to create seamless content-driven experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

LongDescription

File Management

Commenting/Notes

Real Time Analytics

Engagement Tracking

AB Testing

Mapping

Cataloging/Categorization

Event Promotions

Website Analytics

Customizable Categories

User Management

Google Analytics Integration

Keyword Rank Tracking

Self-Learning

Performance Management

Email Alerts

Customizable Reports

Document Storage

Database Support

Access Controls/Permissions

Activity Tracking

Data Synchronization

Brand Tracking

Real Time Monitoring

Referral Tracking

Ad hoc Reporting

Active Directory Integration

SSL Security

Change Management

Duplicate Detection

Sentiment Analysis

Single Sign On

Review Generation

Competitive Analysis

White Label

Approval Process Control

Behavioral Analytics

Multiple Site Management

Site Search Tracking

Categorization/Grouping

Digital Asset Management

Scheduled/Automated Reports

Calendar Management

Automatic Location Detection

Geolocation

Customizable Fields

Collaboration Tools

Content Library

Full Text Search

Geographic Maps

Template Management

Content Publishing Options

ROI Tracking

Data Import/Export

Promotions Management

Multi-Location

Self Service Portal

Customer Experience Management

Version Control

Review Notification

Content Management

Directions

Configurable Workflow

Conversion Rate Optimization

Mobile Access

Social Media Monitoring

Real Time Data

Pageview Tracking

Geocoding

Performance Metrics

Mobile Keywords

Click Tracking

Data Connectors

Text Editing

Filtering

Benchmarking

User Interaction Tracking

Web Traffic Reporting

Landing Pages/Web Forms

Role-Based Permissions

Event Scheduling

Social Media Integration

Real Time Notifications

Email Reminders

Distance Calculation

Artwork Management

Workflow Management

Real Time Updates

Website Integration

Visual Analytics

Image Editing

Review Monitoring

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Reminders

Multiple Data Sources

The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

2-10

11-50

51-200

201-500

501-1000

1000+

Yext

Live Online

Webinars

Documentation

Videos

Surefire Local is a marketing platform built for small to midsize businesses in a variety of industries. Key features include reputation management, email marketing, lead management, search engine optimization, and live chat. 


Surefire Local gives businesses the tools they need to optimize Google rankings as well as leverage paid geotargeted advertising. Reputation management tools enable users to emphasize positive reviews and respond to customer feedback. Efficient communication through live chat and text improves customer engagement and loyalty. Nurture potential customers by immediately responding and routing leads with customized or automated responses.


Surefire Local stores and manages images and other media to enhance online presence and attract new customers with engaging visual content. Content such as photos, articles, tips and videos can be generated, scheduled and distributed directly to Google, blogs, and social networks. 



Social Marketing

Lead Capture

SEO Management

SMS Messaging

Drip Campaigns

Multi-Account Management

Location-Based Marketing

Campaign Tracking

Lead Distribution

Multi-Campaign

Pipeline Management

Communication Management

Automated Publishing

Email Templates

Lead Management

Email Marketing

Channel Management

Multi-Channel Communication

Marketing Automation

Lead Segmentation

Real-Time Notifications

Email Management

Source Tracking

Video Support

SMS Marketing

Chat/Messaging

Image Library

Conversion Tracking

Multi-Channel Attribution

Lead Nurturing

Basic Plan: $499/month

Premium Plan: $899/month

Pro Plan: $1,499/month

Contact Surefire Local for custom enterprise pricing.

Yext vs Surefire Local

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