Avetta
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Most Helpful Reviews for Avetta
1 - 5 of 53 Reviews
Stephanie
Telecommunications, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
I am a superuser of the product as both a contractor and a client
The team is always willing to listen if there are ways that the product can be improved. They have always been fair and honest in answering questions/concerns and suggestions. I have always felt that they were an extension of my EHS team and support staff even though we are two different companies.
PROSAs a client using the software for my contractor management system: It is a one stop shop for all of our company safety documentation, contracts, certificates of insurance etc. Any documents I need to roll out are simple to add as a new requirement one time versus contacting each contractor individually. As a contractor uploading my data for all my clients: It is very user friendly and easily manageable to connect to new clients and complete required information to be approved. It sends me notifications for expiring items ahead of time so I do not become non-compliant. Annually it gives me 90 days to complete updates from my clients to keep compilant.
CONSThe cost is always a tough subject for contractors and clients. In the end if my clients use this product and I want to do business with them I will make a business decision whether it is in my companies best interest to pay the fee to work for the client or not. The same goes for my contractors as we use this to manage our contractor base, if they want to be an approved contractor this is the product we utilize and they will make that business decision that is best for them as well.
Reason for choosing Avetta
User experience.
Iain
Transportation/Trucking/Railroad, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed September 2020
Horrifically Expensive For Little Return
Poor customer service, rude and arrogant. You have to do what they say and there is no negotiating with them. I really hate having to call them.
PROSNot bad platform, fairly easy to use. User interface is well designed.
CONSVery expensive, prohibitively expensive for small to mid size contractors
Reason for choosing Avetta
I didn't personally, my client switched over so I had to follow suit.
Reasons for switching to Avetta
My client moved to Avetta
Vendor Response
Hi Iain, I am glad to hear the platform is easy to use for you and sorry to hear the other negative experiences you have had. I would be happy to touch base with you and go over ways of making the system easier and different options to save money on the system as well. Feel free to reach me at zbaker@avetta.com
Replied December 2020
Jamison
Construction, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed March 2024
Garbage Product and Garbage Support
The excessive loading screen animation entertains by cat. Nothing good about Avetta.
CONSThe product is inherently broken for worker management. It takes 5 minutes to make a worker profile change and the application breaks when assigning more than a few workers at a time. The support team runs you in circles and tech support is needed for any data changes more than editing 1 or 2 workers.
Kelly
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
Worst Customer Service Ever
I can never get customer service. When you call they circle you around and then tell you that they have no customer service available and this is for month after month not just one time. This is always. I have never been able to speak to a person when I have tried to call. They take 2-3 days to review paperwork then decline it and do not even know what they are talking about when declining it. I do not think their employees know English or how to read basic forms. This company is the biggest SCAM.
PROSNothing. I hate this company. I wish I could cancel.
CONSEverything. It is very expensive and we are forced to use it because they bait our customers into joining it and mandating it.
Bryan
Construction, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2021
Extortion
The expense of Avetta seems like suppliers are simply being extorted. There is no rationalization for charge the same fee for the same evaluation of the same documentation several times, again and again.
PROSI like literally nothing about this platform.
CONSThe customer support services are poor, and often I have to call multiple times to resolve anything.
Reason for choosing Avetta
I did not choose Avetta. I ensure compliance with ISNetworld, Comply Works, Alcumus, and also Avetta. Avetta is by far the most expensive platform, and I have to constantly advise my company not to service certain customers.
Vendor Response
Hi Bryan, I am sorry you have not had the experience you were hoping for. I would be happy to review your account with you to see what we can do for you. If you would like to email me at zbaker@avetta.com, I would be happy to assist.
Replied August 2021