All CyberGRX Reviews
1-18 of 18 Reviews
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Anonymous
51-200 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
CyberGRX makes Security Assessments easy and painless
Structured response to work in for responding to an assessment.
CONSA lot of documentation verification requests.
Vendor Response
Thanks for the honest review!
Replied September 2019
Susan
Marketing and Advertising, 1,001-5,000 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
CyberGRX from the user side
My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.
PROSI initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.
CONSThe CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.
Vendor Response
Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.
Replied September 2019
Kevin
Insurance, 11-50 employees
Used less than 2 years
OVERALL RATING:
3
EASE OF USE
1
FUNCTIONALITY
3
Reviewed September 2019
Long winded and too detailed for smaller companys
Very detailed reporting, easy to log on and create users
CONSTakes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.
Vendor Response
Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.
Replied September 2019
Cortland
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
CyberGRX Review
Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.
PROSIt was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.
CONSThe structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.
Reason for choosing CyberGRX
Recommended by vendor
Vendor Response
Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!
Replied September 2019
Terence
Financial Services, 51-200 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed September 2019
CyberGRX review
I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator
PROSLast year's answers are self populating, you only have to change or confirm no change to the selected status.
CONSOverly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.
Vendor Response
We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.
Replied September 2019
Steve
Retail, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
4
Reviewed September 2019
Useful - Limited use cases
Durable record of our security posture. Also like the reuse and easy distribution of our findings
CONSRelatively low adoption rate across my external stakeholders, so I have to do this *and* something else.
Vendor Response
Thanks so much for the feedback, Steve. Happy to hear that you have found reuse and sharing easy!
Replied September 2019
Alexander
Consumer Goods, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2019
Great job helping us review vendors
Excellent, had really helped our program expand and grow
PROSHave really helped us streamline our vendor review process
CONSUX needs improvement for reporting and status updates. Plus need more granular security controls
Vendor Response
Alexander, we really appreciate the kind feedback. One of our main goals is to act as a force multiplier for TPCRM programs, so it is amazing to hear that CyberGRX has helped your program expand and grow!
Replied September 2019
Brian
Computer Software, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
User Friendly RFP Submission Tool
CyberGRX is a modern-feeling, user-friendly tool for RFP/bid submissions. Competitive products (like Ariba) fall short. Companies who issue RFPs regularly should strongly consider CyberGRX for its convenience to bidders. Bidders of all technical levels should have no problems navigating the CyberGRX interface and determining where to upload documents and submit messages through the system.
PROSGreat user interface, generally intuitive and user-friendly and very easy to figure out. When bidders need to answer technical questions and submit supporting bid documents, the process is very simple and straightforward.
CONSPassword feature is a bit strong. Allowing somewhat weaker passwords would be more convenient and shouldn't present any real security risks.
Vendor Response
Thank you for sharing feedback with us!
Replied September 2019
Anonymous
51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
CyberGRX is top of the line when it comes to vendor risk management
CyberGRX helped us gain peace of mind with potential vulnerabilities in our vendor management program. They pointed out our potential weak points and outlined best practices of how to improve. Their platform is intuitive and easy to navigate.
CONSNo negative feedback :) The overall experience partnering up with CyberGRX was awesome
Or
Information Technology and Services, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed September 2019
Questionnaire
Built-in dynamic questionnaire. Option to fill in several periods
CONSEnforcement of attachments , aklo when language is irrelevant for the customer
Vendor Response
Thank you for the feedback!
Replied September 2019
Oliver
Information Technology and Services, 501-1,000 employees
Used less than 6 months
OVERALL RATING:
2
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed September 2019
Very thorough but not sure what the value is
It strokes a balance between a generic vendor qualification form and a full-blown independent audit.
CONSIt's unclear what need in the market this is serving. It was far too robust for most vendor relationships. It makes sense for the subscriber of CyberGRX to want to standardize on the platform, but on the vendor side, companies with SOC reporting or ISO certification, etc will view this as redundant work/cost to their independent audit(s).
Vendor Response
Oliver, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.
Replied September 2019
Wojciech
Information Technology and Services, 10,000+ employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Great product with unresolved go to market strategy
It will save you time if you can effectively adopt this software across your organization
PROSThe goal of standardizing questionnaires and making them meaningful.
CONSThe way this software is pushed to users(IT supplier side) through employee level engagements on specific clients. Success of this software depends on it being adopted across the organization. Adoption efforts from CyberGRX should involve management of the company.
Vendor Response
Thanks for the feedback, Wojciech. We are happy to hear that CyberGRX was a time saver for you.
Replied September 2019
melissa
Marketing and Advertising, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
IMT REview
Overall experience was good.
PROSThe customer support team is amazing! Answered all of my questions in a timely manner.
CONSFilling out the assessment was a long and cumbersome process.
Vendor Response
We really appreciate your feedback, Melissa. We are continually working to ensure CyberGRX is both user-friendly and effective. Our customer support team does an amazing job communicating customer needs to our product team to ensure solutions are developed. We are happy to hear that your experience with them has been so great.
Replied September 2019
Lindsey
Security and Investigations, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Good for third parties
As a vendor that is responding to customer due diligence requests, I like how seamless and efficient it makes the vendor response and update process.
CONSMy experience with the tool has not resulted in any feedback for improvement.
Vendor Response
Thanks for the feedback, Lindsey. We are thrilled to hear you found our platform seamless and efficient!
Replied September 2019
Melissa
Legal Services, 1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed September 2019
Cyber GRX
I think the options and complexity of responses was great.
CONSI found the submission process hard to follow.
Vendor Response
The honest feedback is appreciated, Melissa. We are constantly working towards improving the assessment process, so expect it to continue to be easier and easier to complete and submit.
Replied September 2019
lucia
Marketing and Advertising, 201-500 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
great tool
its easiness when using it. Quite intuitive
CONSnothing needed to be remarked. although a bit reluctant at the beginning.
Vendor Response
Lucia, we are so happy to hear you found CyberGRX intuitive!
Replied September 2019
Boris
Information Technology and Services, 51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Review
Easy to use, good interface, correct analyses.
CONSI cannot mark any weaknesses of the software.
Vendor Response
We are thrilled to hear about your positive experience so far with the our platform! Thank you so much for providing feedback.
Replied September 2019
Max
Insurance, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Sofware is good but to many question
simplicity in giving answers, the graphical interface is intuitive and easy to use
CONSthe high number of questions and the number of sections
Vendor Response
Thanks so much for your feedback, Max.
Replied September 2019