About CyberGRX

CyberGRX is a cloud-based solution, which helps small to large enterprises manage third-party cyber risk programs. Key features include tiered assessment, gap analysis, portfolio management, prioritization, activity monitoring and validation levels.

The application enables businesses to monitor partner ecosystems, identify high-risk parties and create strategies to mitigate risks. With its AIR insights module, organizations can assess the compliance and data protection controls of third-parties, segregating vendors under high, medium and low-risk categories. Additionally, the solution lets employees evaluate vendor services based on factors such as strength, coverage and timeliness of controls.

Managers can use CyberGRX to prepare questionnaires for v...


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Supported Operating System(s):

Web browser (OS agnostic)

18 Reviews of CyberGRX

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(9)

9

4 stars

(6)

6

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 18 results

September 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

September 2019

CyberGRX makes Security Assessments easy and painless

Pros

Structured response to work in for responding to an assessment.

Cons

A lot of documentation verification requests.

Response from CyberGRX

Replied September 2019

Thanks for the honest review!

August 2019

Susan from Octagon

Company Size: 1,001-5,000 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

August 2019

CyberGRX from the user side

My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.

Pros

I initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.

Cons

The CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.

Response from CyberGRX

Replied September 2019

Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.

September 2019

Kevin from Advo Group

Company Size: 11-50 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

3.0

September 2019

Long winded and too detailed for smaller companys

Pros

Very detailed reporting, easy to log on and create users

Cons

Takes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.

Response from CyberGRX

Replied September 2019

Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.

August 2019

Cortland from Integrated Solutions, Inc.

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2019

CyberGRX Review

Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.

Pros

It was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.

Cons

The structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.

Reasons for Choosing CyberGRX

Recommended by vendor

Response from CyberGRX

Replied September 2019

Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!

September 2019

Terence from Allied Account Services

Company Size: 51-200 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

3.0

September 2019

CyberGRX review

I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator

Pros

Last year's answers are self populating, you only have to change or confirm no change to the selected status.

Cons

Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.

Response from CyberGRX

Replied September 2019

We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.