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About CyberGRX
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CyberGRX validates assessment screenshot
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CyberGRX User Reviews
OVERALL RATING
Showing 1 - 5 of 18 reviews
Anonymous
Company size: 51-200 employees
Time used: Less than 12 months
Review Source: Capterra
September 2019
CyberGRX makes Security Assessments easy and painless
Pros
Structured response to work in for responding to an assessment.
Cons
A lot of documentation verification requests.

Response from CyberGRX
Thanks for the honest review!
Replied September 2019
Susan
Company size: 1,001-5,000 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
August 2019
CyberGRX from the user side
My experience with CyberGRX was positive overall and I think this can be an important assessment tool for an organization when used in conjunction with a technical requirements questionnaire.
Pros
I initially used CyberGRX earlier in 2019 as part of a security assessment request from one of our clients and now my organization uses CyberGRX to do some of our own assessments. Cyber GRX was easy to use and understand. I liked that the multiple-choice format was easier to complete than an opened ended comment form. The questions are consistent and I would definitely say that it is thorough and covers all aspects of a security function.
Cons
The CyberGRX questionnaire was VERY long. While an organization with a mature security program will often have many individuals with specific roles and responsibilities I think the questionnaire could combine some of the questions which seem to get redundant. The questionnaire asks about education and experience for the personnel responsible for each aspect of security and therefore there are many similar questions.

Response from CyberGRX
Thank you so much for the kind review, Susan! Happy to hear your overall experience was positive. We take direct product feedback into consideration, and we're continually working to ensure CyberGRX is both user-friendly and effective.
Replied September 2019
Kevin
Company size: 11-50 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
September 2019
Long winded and too detailed for smaller companys
Pros
Very detailed reporting, easy to log on and create users
Cons
Takes too long to go through all the questions. If you are a small company a lot of what is asked is not appropriate. If you say yes to a section then when you get into it you should have said no, there is no way to go back and change the answer. Very long winded with not enough explanation on the sections being completed.

Response from CyberGRX
Kevin, we appreciate the feedback and we're continually working to ensure CyberGRX is both user-friendly and effective.
Replied September 2019
Cortland
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
August 2019
CyberGRX Review
Overall CyberGRX was extremely professional and very attentive to detail, deadlines, etc. They communicated very effectively and respectfully and were genuinely interested in helping our teams succeed. They were a little hobbled in my opinion by the quality of the tools they were forced to use, but as staff and company, were exceptional.
Pros
It was very professional. The high level overview of the categories and graphs provided a good outline of the overall objectives. They were repeated a lot, but did add some value.
Cons
The structure of the questions and explanations were non-intuitive and didn't provide enough detail to correctly understand what was being asked in order to provide a satisfactory response. There was no overview of the process that warned about being prevented from retracing previous answers to adjust once further questions helped illuminate the previous ones that were confusing. It was a one-way process and if it was possible to redo anything, there was no apparent way to do this. These elements of the software were extremely frustrating.
Reasons for choosing CyberGRX
Recommended by vendor

Response from CyberGRX
Thanks for the feedback, Cortland. We'll be sure to pass your input onto our product team for future road mapping. Stay tuned for coming product releases!
Replied September 2019
Terence
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
September 2019
CyberGRX review
I wouldn't recommend this product as an audit solution due to the recent experience with your Assessment Coordinator
Pros
Last year's answers are self populating, you only have to change or confirm no change to the selected status.
Cons
Overly aggressive Assessment Coordinator. You should never contact a mutual client and relay derogatory comments about response time.

Response from CyberGRX
We are sorry you had that experience. Our goal is to help both third parties and their customers have a better and faster assessment experience.
Replied September 2019