--- title: "DataGuard Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DataGuard. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DataGuard is a good fit for you!" source_url: "https://www.softwareadvice.com/risk-management/dataguard-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [GDPR Compliance Software](https://www.softwareadvice.com/risk-management/gdpr-comparison/) / [DataGuard](https://www.softwareadvice.com/risk-management/dataguard-profile/) / DataGuard Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/risk-management/dataguard-profile/) Reviews [Alternatives](https://www.softwareadvice.com/risk-management/dataguard-profile/alternatives/) # DataGuard User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 49 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 31 reviews (63%) - 4 stars: 18 reviews (37%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The combination of expertise/consultancy on Privacy/Security topics with a process-oriented approach to implementation is looking to be a streamlined way to level-up our organisation in these matters. - Their staff are very supportive in guiding us making sure we understand the platform and we are using it as needed. - We are currently part-way through the audit process with DataGuard and so far have found the platform efficient, structured and straightforward. ## DataGuard customer reviews Showing reviews 1-25 of 49 (page 1). ### Impressive, comprehensive and thorough service - Overall rating: 5/5 - Reviewer: Sam W. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is incredibly easy to use and implement throughout our team. DataGuard's team are always on hand ready to provide support and direct us throughout our journey. #### Cons There are some issues with the translation on Google Chrome as opposed to the DataGuard inbuilt translation - however the team did make me aware of this and provide a solution. --- ### One-Stop Shop for SaaS Startups - Overall rating: 5/5 - Reviewer: Mehmet Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The hybrid approach was critical for us in building a GPRD compliant product: efficient, transparent but still customized to our needs. #### Cons It took some time to customize the cookie solution. #### Vendor response Hi Mehmet, Thank you very much for your review! We are thrilled that we could help you with the development of your GPRD-compliant product! Your feedback is highly valuable to us. We will take it back to our team to explore how we can allow an even faster customization of our cookie solution. If you have additional thoughts, don't hesitate to contact us at any point. All the best, The DataGuard Team Replied April 2022 --- ### Starflight Group - Overall rating: 4/5 - Reviewer: Girish P. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It is intended for DataGuard to be the company's data protection compliance officer, and as such it provides a tool for the company to ensure that it's users are knowledgeable about the basics of data protection issues / processes implemented. #### Cons The initial system audit process seems / appears to be cumbersome / time consuming / involved at first. We are still in the beginning phase and would expect that in time more day to day use of the software to be easier to use. #### Vendor response Hi Girish, Thank you for your positive review! We are thrilled that you have chosen DataGuard as your Data Protection Officer and look forward to helping you with all your privacy needs. As every company is different, we need to understand your individual processes so that we can advise and support our clients in the best possible way. Therefore, this comprehensive audit process is the beginning of our partnership, which may seem a bit time-consuming at the beginning. Please do not hesitate to contact us with any questions or further feedback! Warm regards, The DataGuard Team Replied April 2022 --- ### Positive and good service - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered very positive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to set up, simple to follow. You can go between different sections. #### Cons Software is fine, but audit process was a bit drawn out, would have been easier in person rather than teams #### Vendor response Hi Daniel, We very much appreciate you taking the time to share your feedback and are glad to hear that your experience with our platform was so smooth! Thank you for sharing your thoughts on the audit process! While we truly believe in a digital audit approach, we take your feedback very much to heart and will review how we can further improve this digital audit experience. Don't hesitate to reach out with any additional feedback by contacting your Customer Success Manager at any time! Best regards, The DataGuard Team Replied April 2022 --- ### DataGuard Privacy as a Service - Overall rating: 5/5 - Reviewer: Gareth L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Dataguard have been far and away the best supplier in this sector. The team are exceedingly supportive and helpful and always on the end of an email or phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and easy access for wider teams #### Cons Some of the more detailed IT information was a bit tricky #### Vendor response Hi Gareth, thank you very much for taking the time for your review. We really appreciate your feedback about the usability of our product and will be working on making the IT information more comprehensible. Please don't hesitate to reach out if we can do anything to further enhance your experience. Best, The DataGuard Team Replied May 2022 --- ### The ASB App review - Overall rating: 5/5 - Reviewer: Ben H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered We are just starting out on our journey, however everything so far has been very impressive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to comply with the ISO27001 #### Cons There has not been anything we have been unimpressed with thus far, although we are just starting out on our journey. I am sure everything will be absolutely fine. #### Reasons for choosing DataGuard the IT lead found Datagaurd and has also been very impressed with the services offered. #### Vendor response Hi Ben, thank you so much for your kind words. We are happy to hear that you value the ability to comply with the ISO27001. We'd love to hear your views on what could make our services fit your needs even better. Best regards, The DataGuard Team Replied June 2022 --- ### Would highly recommend - Overall rating: 5/5 - Reviewer: Adam L. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Excellent, very impressed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a small business dealing with high level corporations, we have found the software, service and support incredibly helpful. #### Cons If I have one recommendation it is that sometimes it is clear of a German > English translation that perhaps isnt quite right, it may be worth reviewing. #### Vendor response Hi Adam, Thank you for the positive review and we are glad to hear that our offering is helping you to operationalize privacy! We really appreciate your feedback as it is highly useful for us! We will be working with our Customer Success Team to see where we can improve the user experience for our English-speaking customers. Please don't hesitate to reach out if we can do anything to further enhance your experience. Warm regards, The DataGuard Team Replied April 2022 --- ### Support team is so collaborativ - Overall rating: 5/5 - Reviewer: Mahmoud A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They were so committed to support our company to be ready for the assesment , which has been passed from the first time.This support team is so collaborativ #### Cons More flexibility and adaptability would be an advantage --- ### User friendly software - Overall rating: 5/5 - Reviewer: Leta P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, the fact it is a one stop shop for all privacy related issues. Option to communicate with legal experts is a big plus #### Cons At times, terminology is more relevant for German based companies #### Vendor response Hi Leta, thank you for your time and for leaving this review. We are very happy to be able to support and guide you in your privacy journey! Concerning the terminology, please always feel free to reach out to your customer success manager with concrete examples so that we can further improve our service for you. If you have additional feedback, don't hesitate to reach out to us at any time! Very best, The DataGuard Team Replied November 2022 --- ### Competent and Friendly Expertise - Overall rating: 4/5 - Reviewer: Darin E. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered A very professional service with competent and friendly experts throughout the stages of the process. [SENSITIVE CONTENT] is very supportive and knowledgeable as our allocated GDPR expert. [SENSITIVE CONTENT], our Account Manager, is very responsive. Would recommend. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well organised software, easy to navigate around. The additional 'i' information buttons helped clarify topics further without having to contact Dataguard staff. #### Cons Would be good if the pages were automatically in English Language. #### Vendor response Hi Darin, Thank you very much for your review! We are thrilled that the platform helped you to answer unclear questions. Our team is already working on how to rectify any language issues and trust that these will be resolved soon. This kind of feedback helps us to keep improving and is highly valuable for us! Many thanks, The DataGuard Team Replied April 2022 --- ### Dataguard - Overall rating: 5/5 - Reviewer: Sven Holger F. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Freundlichkeit und umfangreicher Service #### Cons Ein Dokumentenablagesystem, bei dem ich alle wichtigen Datenschutzdokumente zentral an einem Ort speichern kann hat mir gefehlt. #### Reasons for choosing DataGuard Ich wurde bei der Einführung von Datenschutzthemen unterstützt --- ### Sehr gute SaaS Plattform zur finalen Lösung aller datenschutzrechtlichen Anforderungen - Overall rating: 5/5 - Reviewer: Dirk H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Hohe Digitalisierung, umfassende Dokumente inkl. Schulungsmaterial, gute Erläuterungen #### Cons Nach Relaunch teilweise etwas umständliche Navigation #### Reasons for choosing DataGuard Keine Skalierbarkeit bei einzelnen Personen; Aktualität des Contents nicht gewährleistet. SaaS Plattformen generieren alle Services nur 1x und bieten diese dann allen relevanten Nutzern an - das überzeugt. --- ### Kompetent und Umfangreich - Overall rating: 4/5 - Reviewer: Maurice K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Die persönliche Betreuung war äußerst hilfreich, die wöchentlichen Infomails sehr aufschlussreich. #### Cons Für uns als Einzelhandelsunternehmen waren die Funktionen fast zu umfangreich, daher für uns nicht mehr praktikabel --- ### Gut und Kompetent - Overall rating: 4/5 - Reviewer: Patricia G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Wir arbeiten schon seit einigen Jahren mit Dataguard zusammen. Die Ansprechpartner sind sehr kompetent, mir gefällt die rasche Mitteilung über wesentliche Neuerungen über den Newsletter und die benutzerfreundlichen Schulungen auf der Online Plattform. Auch Hilfestellungen bei der Umsetzung verschiedenster Datenschutzvorgaben ist jederzeit zu erhalten. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Die Online Schulungen, aktuelle Informationen #### Cons meiner Meinung nach sehe ich keine Verbesserungen #### Vendor response Hallo Patricia, herzlichen Dank fur Ihr Feedback. Es freut uns sehr, Ihr Unternehmen als langjahrige Kunden mit unserem hybriden Angebot aus personlicher Beratung und der Plattformnutzung begleiten zu durfen. Es ist schon zu horen, dass Sie von den Online-Schulungen der Akademie sowie den Neuerungen in unserem Newsletter profitieren. Bitte zogern Sie nicht, sich jederzeit an uns zu wenden, wenn Sie wissen, wie wir Ihre Erfahrungen weiter verbessern konnen. Wir schatzen es sehr, dass Sie DataGuard nutzen und uns helfen, die Menschen hinter den Daten zu schutzen! Mit besten Gru?en Ihr DataGuard Team Replied April 2022 --- ### Super Service - Overall rating: 5/5 - Reviewer: Benedikt Q. - Verified reviewer: Yes - Industry: Law Practice - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Schnelle Lösung von datenschutzrechtlichen Problem, hervorragender Support #### Cons Mir fallen keine ein. Ich bin rundum zufrieden! #### Vendor response Hi Benedikt, We really appreciate your feedback! It's been great working with your company for the past few years. Thank you for helping us protect the people behind the data :) Best, The DataGuard Team Replied January 2022 --- ### Gute Betreuung! - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Stets ein guter Kontakt, auf individuelle Anfragen wurde stets eingegangen. #### Cons Im Vergleich höherer Preis, allerdings ist dieser bei der Leistung auch gerechtfertigt - immer gute Betreuung durch ein ganzes Team an Spezialisten (Anwälte, Software-Profis, etc.) #### Vendor response Hi David, vielen lieben Dank fur deine ausgezeichnete Bewertung! Wir freuen uns sehr, dass unser Team dich bei deinen individuellen, datenschutzrechtlichen Fragen gut unterstutzen konnte. Sollten in Zukunft weitere Fragen auftauchen oder wenn du uns zu einem bestimmten Thema Feedback geben mochtest, kontaktiere bitte jederzeit deine*n Customer Success Manager*in. Viele Gru?e Dein DataGuard Team Replied April 2022 --- ### Using DataGuard as DPO - Overall rating: 4/5 - Reviewer: Jane S. - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered Overall our experience with Data Guard has been satisfactory. Our consultant's help, advice and support is brilliant and we enjoy working with him. He has a lot of knowledge and is keen to ensure we are compliant as a business and help in any way he can. He is very responsive too. There needs to be some clarity around how many consultant hours are being used – e.g if documents are sent to consultant to review and provide feedback, we should also be informed on how much time this has taken so we can track our consulting hours and ensure we do not go over. There have been some issues with getting the contract sorted out for year 2. We had many questions which took some time to respond which then meant the process to getting the contract sorted was quite prolonged. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The portal itself works well and provides us with adequate information. It’s user friendly and easy to navigate. We were impressed with the online training facility but early on we had an issue with the content of the training which gor remedied after feedback. #### Cons Integration with our current business processes was challenging as the standardisation needed to be customised to fit our processes. Portal occasionally default to German. Documents are not editable – all in PDF which can be frustrating We are unable to update tasks I have worked on or completed and some aspects of the documentation can only be updated by DataGuard Some general DP and GDPR questions could be added to help aid our understanding, speed up responses and take the pressure of consultant. Portal could have functionlity to contact Data Guards helpdesk for technical help instead of currently having to email. #### Vendor response Hi Jane, Thank you so much for taking the time to write such detailed feedback for us. We have taken steps to rectify any language issues and trust that these are now resolved for you. We also do have an area where you can request technical help instead of emailing - reach out to your Customer Success Manager and they can give you a quick demo. Your suggestions for documents and how things could have improved your experience are really helpful. We are constantly taking on customer feedback to make updates to our platform and processes. We'll send your suggestions to our product and professional services teams. Best, The DataGuard Team Replied January 2022 --- ### Privacy, Infosec and Compliance Support - Overall rating: 5/5 - Reviewer: Caroline O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic team behind the technology, experts in their field and personable. Responsive, feedback is provided in a timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and use friendly. The platform is also very easy to navigate. Instructions are also clear. The software is very intuitive and allows for easy navigation. #### Cons Having to change it back to English if based in the UK. It would be helpful if it can determine location and automatically adjust the language setting. It would also be helpful if we could upload word documents. #### Reasons for choosing DataGuard The team of experts and having a platform. We did not want to have a paper based interaction. #### Vendor response Hi Caroline, Thank you for the positive review! We are very glad to hear that you enjoy the platform's usability. Our team is already working at full speed to offer an adequate solution for any language issues. Your feedback is very helpful for us so that we can constantly evolve - we appreciate it! Please don't hesitate to contact us at any time with additional thoughts and wishes. Sincerely, The DataGuard Team Replied April 2022 --- ### Gute Plattformlösung für die Datenschutzdokumentation und Schulungen - Overall rating: 4/5 - Reviewer: Miriam H. - Verified reviewer: Yes - Industry: Chemicals - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Die Plattform ist sehr übersichtlich und bietet eine gute Dokumentationsmöglichkeit unserer Datenschutzdokumente seit dem - im ersten Schritt der Zusammenarbeit durchgeführten - Datenschutzaudit. Leider sind aktuell noch nicht alle Funktionen im gewünschten Umfang verfügbar. Positiv ist der monatliche persönliche Austausch zu aktuellen Themen. Sehr hilfreich ist auch die Schulungsplattform, die uns sehr viel Arbeit abnimmt. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Bündelung unserer Datenschutzdokumentation in einer Plattform mit unterschiedlichen Zugriffsrechten; sehr gute Acadamy mit Schulungen zu Datenschutzgrundlagen aber auch Sonderthemen; persönlicher Kontakt für Probleme/Fragen in einem monatlichen Jour Fixe #### Cons die Plattform bezüglich des Projektmanagements ist gerade noch im Aufbau, sodass Zuarbeiten etwas umständlicher sind; der Vorlagenpool könnte etwas umfangreicher sein #### Reasons for choosing DataGuard gut kalkulierbare Kosten durch monatlichen Festpreis/Stundenpaket; fester Ansprechpartner; integrierte Schulungsplattform #### Vendor response Hi Miriam, vielen Dank, Dass Sie sich die Zeit genommen haben uns Feedback zu geben. Es freut uns sehr zu horen, dass Sie mit Ihrer Datenschutzdokumentation in der Plattform sowie den Schulungsmaterialien der Academy so zufrieden sind. Es ist unser Anliegen, unser Produkt immer weiterzuentwickeln und Ihnen den bestmoglichen Service zu bieten. Bezuglich des Projektmanagements und dem Vorlagenpool gebe ich Ihre Anmerkung gerne weiter, sodass wir unser Produkt dahingehend optimieren konnen. Bitte geben Sie uns auch weiterhin Ihr Feedback, indem Sie sich jederzeit an Ihre*n Customer Success Manager*in wenden. Ihr Feedback ist fur uns sehr wertvoll, und wir arbeiten kontinuierlich daran, alle gemeldeten Probleme zu beheben. Mit besten Gru?en Ihr DataGuard Team Replied April 2022 --- ### Kompetenter externer Datenschutzbeauftragter - Overall rating: 4/5 - Reviewer: Katarina E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Wir arbeiten seit einigen Jahren mit DataGuard und sind im Allgemeinen mit dem Service zufrieden. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Schulungen für neue Mitarbeiter und Dokumentation/Vorlagen für das Unternehmen. Benutzerfreundliche Homepage. Freundliche Berater. #### Cons Es fehlt mir die Möglichkeit, den Telefonhörer in die Hand zu nehmen und den mir zugewiesenen Datenschutzberater anzurufen. Manchmal ist es schwer, jemanden zu erreichen. #### Vendor response Hallo Katarina, vielen Dank für die positive Bewertung! Wir freuen uns sehr zu hören, dass Ihnen die Benutzerfreundlichkeit der Plattform gefällt. Darüber hinaus ist Ihr Feedback sehr hilfreich für uns, damit wir uns ständig weiterentwickeln können. Es tut uns Leid zu hören, dass Sie Schwierigkeiten bei der Erreichbarkeit Ihres Beraters haben bzw. hatten. Falls Sie ein weiteres Mal in so eine Situation kommen sollten, empfehlen wir Ihnen die Plattform-Funktionalität "Sprechen Sie mit uns" zu nutzen. Dort können Sie uns jederzeit eine Anfrage stellen und aus einer Vorauswahl verschiedener Themen auswählen. Wenn beispielsweise Ihr zugewiesener Datenschutzberater außer Haus sein sollte, wird sich ein weiterer DataGuard-Experte schnellstmöglich um Ihr Anliegen kümmern. Mit freundlichen Grüßen, Das DataGuard Team Replied February 2024 --- ### Eine gute Datenschutz-Verordnungs-Absicherung - Overall rating: 5/5 - Reviewer: Ruediger S. - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sehr professioneller Service mit großem Leistungsangebot. Gute Beratung, flexible Vorgehensweise und angenehme persönliche Kontakte. Empfehlenswert für kleine und große Projekte die zuverlässigen und rechtlich korrekten Datenschutz benötigen. #### Cons Nichts #### Vendor response Hi Rüdiger, thank you for taking the time to provide us with your feedback – we truly appreciate it! We are thrilled to hear that we can successfully support you in managing data privacy! If you have additional thoughts, don't hesitate to reach out to your Customer Success Manager at any time! Best, Your DataGuard Team Replied January 2023 --- ### Elevate Education - Dataguard Review - Overall rating: 5/5 - Reviewer: Adam F. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered We initially used DataGuard as we need to up our game for a series of government tenders in the UK. However, we now use them as our designated DPO. Overall, the experience has been great and we feel safe knowing Dataguard are helping us with data privacy as we grow. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The initial audit was extremely thorough and clearly highlighted risks to be addressed. These risks were easily turned into actions and distributed to the team. The monthly support calls have been important to keep us on track and it helps that our monthly call contact is the same expert that conducted the audit so knows our business. He is also very quick to respond to any queries. Finally, while our main focus initially was GDPR compliance for our UK business, the features have easily transferred across borders to our other businesses in Australia, the US and South Africa. #### Cons The service is quite a financial investment for a SME business but necessary - especially as work with schools and students. While the software and human support are great, it still requires a large time commitment from your team to obtain value. #### Vendor response Hi Adam, Thank you so much for leaving this review! We are delighted to see that your team has seen value from our platform features both in the UK and further afield :) Please keep the feedback coming and don't hesitate to reach out anytime so that we can further enhance your experience. Thank you for helping us to protect the people behind the data! Best, The DataGuard Team Replied January 2022 --- ### DataGuard has helped our marketing agency get into shape! - Overall rating: 5/5 - Reviewer: Kasim J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Overall data privacy management is boring, but DataGuard helps you get it done #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the service provided by [SENSITIVE CONTENT] accompanied with the software. She is very friendly and helpful #### Cons I don't like the default language being Dutch although easy to change. #### Vendor response Hi Kasim, Thank you so much for your review. We're really happy that we have been able to help your marketing agency getting into shape. We appreciate your feedback on our service and the software. We have already identified the problem with the language settings and our team is working on a solution. Don't hesitate to contact us at any time in case you have further feedback! Best, The DataGuard Team Replied May 2022 --- ### Sehr guter Service & schnelle Beratung - Overall rating: 4/5 - Reviewer: Sobhi A. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Die Plattform, durch welche man vor den eigentlichen Treffen die ganzen Fragebögen digital ausfüllen und abschicken muss stellt einen großen Vorteil dar. Durch die intuitive Bedienung der Plattform und dem Angebot für Schulungen für Mitarbeiter, kann man in kurzer Zeit ein hohen Maß an Wissen über die aktuellen Datenschutzregelungen an die eigenen Mitarbeiter weitergeben. Da man auch seine Dokumente, sowie diverse Dokumente wie bspw. die eigene Datenschutzerklärung erstellen bzw. generieren kann, stellt die Plattform in jedem Fall ein Pluspunkt dar. #### Cons Anfangs war es etwas schwer zu verstehen wo genau man welche Unterlagne runterladen kann, da mit der "Dokumentation" sowohl die eigenen ausgefüllten Fragebögen, als auch die generierten Dokumente wie die Handlungsempfehlungen gemeint sind. #### Vendor response Hi Sobhi, Thank you for taking the time to provide us with your feedback we truly appreciate it! We are happy to hear that you value the range of features and templates from our platform and that the trainings from the Academy provide you with additional insights and benefits. Please apologize the difficulties finding your documents we will improve the process here. If you have any further feedback for us, don't hesitate to contact your Customer Success Manager at any time! Best regards, Your DataGuard Team Replied June 2022 --- ### Data Protection/Privacy Client Dashboard - Overall rating: 5/5 - Reviewer: Lucero T. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The customer service experience is very good. Whenever I have a question I can quickly get a hold of my consultant and they are very responsive. They are also very responsive to business needs. For example, when having time-critical questionnaires to fill out they were very quick to help and complete them within the time frame. Friendly staff and service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Step by step instructions, guides to help you, access to your own dashboard #### Cons Having to select English as an option every time you log in and when you scroll through screens. Reminders to let you know you haven't completed a task and what's needed. Timeframe to complete a task and certifications that will be awarded. #### Reasons for choosing DataGuard Recommendation Client interaction with representative when scoping service #### Vendor response Hi Lucero, Thank you for taking the time to provide us with your feedback – we truly appreciate it! We are thrilled to hear that we can successfully support you in managing data privacy, and our customer service team is always happy to help. We have already identified the problem with the language settings and our team is currently working on a solution. Concerning the timeframe and reminders for open tasks, I will pass on your feedback to our product team so that we can improve our customer experience. Please don't hesitate to reach out anytime with questions or additional ideas. We'd love to hear your views on what could make our services fit your needs even better. Best regards, The DataGuard Team Replied November 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/risk-management/dataguard-profile/reviews/?page=2) --- DataGuard Reviews, Pros and Cons - 2026 Software Advice