--- title: "Ncontracts Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ncontracts. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ncontracts is a good fit for you!" source_url: "https://www.softwareadvice.com/risk-management/ncontracts-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Risk Management Software](https://www.softwareadvice.com/risk-management/) / [Ncontracts](https://www.softwareadvice.com/risk-management/ncontracts-profile/) / Ncontracts Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/risk-management/ncontracts-profile/) Reviews [Alternatives](https://www.softwareadvice.com/risk-management/ncontracts-profile/alternatives/) # Ncontracts User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 155 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 100 reviews (65%) - 4 stars: 51 reviews (33%) - 3 stars: 3 reviews (2%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Ncontracts is a great third party risk management tool that allows organizations like us have a hands on grip of all of our third parties. - Specific to NCommunity, we liked the ability to analyze data against benchmark data to be able to identify where we need to focus our CRA efforts. - The integration between modules is very good which prevents our team from re-keying redundant information. ### Most mentioned cons - Customer service is the worst I've experienced since Venminder was acquired by Ncontracts. - Its overall security features are lacking compared to competitors. - Large data sets can be slow to load and can take up a lot of time. ## Ncontracts customer reviews Showing reviews 1-25 of 155 (page 1). ### Essential to our Business - Overall rating: 5/5 - Reviewer: Karen Ann R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, we have bi-weekly meetings with our designated rep and have any issues quickly resolved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ability to customize the program to fit our needs for a mid size credit union. In addition, I feel their program allows us to manage our contracts, stay on top of deadlines, and run reports needed to be successful. As well they are essential in our ability to meet our NCUA requirements with security reviews. #### Cons While I have used NContracts for the past three years and would not move to another platform, I would request to have a 10 key format when entering dates instead of a calendar function; however, this is a very minor change i'd make. #### Reasons for choosing Ncontracts Price and current relationship with NContracts. NContracts fits our needs and no competitor could offer the same services for the same great price. --- ### OnSemble, Our Most Reliable Team Member - Overall rating: 5/5 - Reviewer: Audra W. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered With our portal, we solved a consistency in documents issue we were experiencing. Since implementation, we have been able to ensure both locations have the most up to date documents on hand in the portal's document repository. We also solved the need for a shared calendar for all staff with the portal. We have provided our staff with a virtual Professional Development corner, containing a lending library, complete with motivational and professional development books employees can check out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The document repository, ease of use, and infinite possibilities for custom pages are amongst my favorite features of OnSemble. #### Cons Most of our initial concerns with our portal were put to rest with the latest version update. We have experienced few issues with the portal since implementation. Any issues that arise are easily solved by the top notch Passageways Support Team or simply by emailing our extremely helpful and knowledgeable Passageways CSM. #### Reasons for choosing Ncontracts OnSemble was the total package we were searching for, at the right price. We were able to stick with a state local company, who provided the services we were seeking for document retention streamlining. --- ### CFCU Review - Overall rating: 5/5 - Reviewer: Erlinda S. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Staff can be more efficient doing their day to day jobs. This allows multi departmental communication. Forms, documents, manuals, and procedures are at your finger tips. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Customer support. Add on modules. #### Cons None - N/A. We love our portal! Passageways is so supportive in all we want to do. --- ### Fostering team info and collaboration - Overall rating: 5/5 - Reviewer: Kathy M. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered OnSemble gives our staff one place to go for organization-wide information. We can reduce emails in inboxes by archiving what's important. Onboarding new staff is easier when they have this hub to go to for HR information, department links, promotions or the employee directory . We love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were able to customize our portal with our own unique branding and style. Creating, editing and maintaining the framework is really easy and help is available anytime we need it. #### Cons One of the pros can be a con if you aren't sure of your vision for your site. Though the system is really easy to use it does have a lot of complexity to it to be able to offer the extent of the customization options. Learning about all it can do is perhaps for people smarter than me! But, the implementation team and ongoing support helps get you through. #### Reasons for choosing Ncontracts We chose OnSemble because they have expertise in working with financial institutions. #### Reasons for switching to Ncontracts The product was being sunset. #### Vendor response Thank you for taking the time to review OnSemble! I am so glad that you were able to really make it your own, and it's great to see that you made it a central hub for everyone. If you ever need anything, your Customer Success Manager is always there too. Replied September 2019 --- ### Look No Further - OnSemble is the Intranet Software to Pick! - Overall rating: 5/5 - Reviewer: Kristen S. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Overall, I absolutely love OnSemble! The software itself is pretty amazing. The ease of use and vast amount of modules offered made this a no-brainer decision for us. The people that work at Passageways are some of the nicest, most supporting people I have ever dealt with. They have made the whole process (setup, implementation, maintenance, etc) the best experience. You can't really ask for more when working with a third-party vendor! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 1) Easy to learn how to create/build 2) Amazing Support Team - every person/department I've dealt with has been ridiculously helpful 3) Minimal training time - OnSemble is very easy for staff to adapt to. 4) The built-in modules are amazing and help with pretty much any need we've had with our Intranet. 5) Did I mention the people? Because I really enjoy working with everyone at Passageways! #### Cons The only thing I don't like about this software is the responsive web design. When moving between different screen sizes - some islands on the page overlap. #### Reasons for choosing Ncontracts OnSemble was the better pick for us for a few reasons, the biggest one being ease of use. Whether you are a design expert or someone brand new to the game - the software is extremely easy to learn and build. --- ### Ncontracts Software Application Suite - Overall rating: 5/5 - Reviewer: Ryan T. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Enterprise risk management including audit management, business continuity planning, cybersecurity assessments, risk assessments and vendor management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and integration points between the various software applications. #### Cons Lack of custom report writing options available to the administrator. #### Reasons for choosing Ncontracts Ease of use and great reference experiences. #### Reasons for switching to Ncontracts Poor implementation, support and training options. The software was a BEAR to use compared to Ncontracts. --- ### Great intranet software - Overall rating: 4/5 - Reviewer: Jack L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive, It's a really nice intranet software with a small profile. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The simplicity (once the project team gets you on your feet) is much better than alternatives. We switched from Sharepoint because of the administrative overhead. #### Cons The lack of features compared to Sharepoint. I would have liked for there to be SQL reports accessible through the intranet like sharepoint. #### Reasons for switching to Ncontracts Administrative overhead of Sharepoint.. too complicated. #### Vendor response Thank you for taking the time to review OnSemble! I'm so glad that things are much easier after making the switch and that you think it's going well. I will be sure to ask about SQL reporting. If you need any help, please let us know. Replied November 2019 --- ### Loving our new intranet - Overall rating: 5/5 - Reviewer: Sean C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The modules and islands. Not only can you choose your site's functionality, but the options on a single content page allowed us to reconfigure our navigation and provide more useful content per page. #### Cons Not much of anything bad to say. The platform works smoothly, is a huge improvement over our previous platform, and the support is spectacular. #### Reasons for choosing Ncontracts Functionality, modular building blocks, simple interface #### Reasons for switching to Ncontracts CSI platform had limited functionality, plus their search feature vendor went out of business so we lost a major functionality for nearly a year. --- ### Ncontracts Review - Overall rating: 5/5 - Reviewer: Quentin F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I use a veriety of Ncontract products. Nvendor, Ncontinuity, Nrisk, Nfindings, and a new service I am just onboarding Ntelligent or NCA contracts. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and learn. All products are very similar to use. Help desk is very quick and will get back to you within a day. #### Cons Do not see anything that I do not like about Ncontracts. Customer service is exceptional, most that I have been involved with are slow to respond, but not this company. Very hard to find anything I do not like about Ncontracts. --- ### Best Software Choice - Overall rating: 5/5 - Reviewer: Whitney N. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Customer service is always responsive right away, the software is always top notch, and easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NContracts software is always up to date with the most recent changes. This makes HMDA scrubbing an easier process and assures that you are reporting correctly. #### Cons Nothing, everything is wonderful. The programs run smoothly without hiccup and you can rest assure is up to date with the regulations. --- ### OnSemble is a great intranet for users and administrators - Overall rating: 4/5 - Reviewer: Kelsey G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a great system. For instance, we are able to put all forms and how-to guides on the intranet so staff can easily access it. We have also been able to put our entire Procedures Manual on our intranet. This has allowed us to save on paper for printing such a large document. Also, when changes are made to procedures we can quickly and easily update and then let our staff know so they can find it. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many things that I like about this system. I think the freedom to customize the entire intranet is what I like best. Having a lot of control to move things, create things, change colors, etc. means that we can create an intranet to fit the needs of our company. #### Cons The biggest con I have about OnSemble is that you really need to understand HTML codes to be able to do a lot of cool and up-to-date things. There are very basic things that you can do with the system, but if you want it to look really fancy and exciting you are going to need to get your IT team involved. --- ### I have had a great experience with the OnSemble team - Overall rating: 5/5 - Reviewer: Olivia P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered I've had a great experience. Everyone is crazy friendly and bubbly, not sure how they do it, but there has never been a time when I feel like reps weren't smiling on the other line! haha #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Announcement Island has been most impactful. We had a communication problem because of Geographic Locations and this helps have one central hub. It has been relatively easy to use and with the new upgrade the Island has improved even more! The directory has also been helpful and we use the recognition island to promote our "One Team" mantra! #### Cons Sometimes the specs and layout options of the portal can be difficult. Either the specs aren't listed so it is a guessing game as to how big a picture should be or, let's say, the announcement island get's larger because of numerous announcements, then there becomes blank space next to it. The pages don't shift automatically to fit the changes in the announcement island sizes or anniversary/birthday island sizes. (if that makes sense). So there can just be some funky layouts. I also wish there was an option to have tabbed or colored announcements from different departments under 1 announcement island. #### Reasons for choosing Ncontracts OnSemble was organized in their presentation, friendly, had answers to all questions, and were confident in their ability to create a great central hub for our team members. #### Reasons for switching to Ncontracts We needed something with more capability and functionality. We also wanted a portal that engages employees and really made them WANT to use the Intranet. --- ### Outstanding Business Partner - Highly Recommend - Overall rating: 5/5 - Reviewer: Susan R. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Have selected Ncontracts as a business partner over many years at several banks. They are dependable and on top of the compliance needs. The newsletter is a great added benefit. The team is knowledgeable and proactive. They have a proven track record of being an outstanding business partner!!! Will continue to use the great products. Highly recommend Ncontracts for the compliance solutions!!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use several Ncontracts software programs. They were quick and easy to implement. They provide automated solutions to our compliance needs which saves much time. The cost is reasonable, and the support is great!!! #### Cons For some complicated and infrequent functions, like submitting the annual HMDA LAR, we required support to train us, but it worked seamlessly once the process was explained. #### Reasons for choosing Ncontracts When we started my current bank 5 years ago, I did not consider other vendors because Ncontracts was such a great business partner at prior banks!!! They continue to deliver!!! --- ### Ncontracts: Happy with the tools and customer support. - Overall rating: 4/5 - Reviewer: Leo S. - Verified reviewer: Yes - Industry: Banking - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ncontracts is excellent in terms of customer support and response times. This is very important to us. The attitude of the Ncontracts team is to help clients actually get value from the work they perform on the software. We use the information generated, i.e. the assessments and results, for decision making and developing action plans. Therefore we feel that the bank is getting value from the software over and above simply meeting regulatory requirements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ncontracts software is intuitive and easy to use. Implementation went very well and no significant stumbling blocks occurred. We have used Ncontracts for almost three years and found that new features and enhancements have been added on a regular basis. We requested a couple of customized reports and Ncontracts built what we needed in a short period of time. #### Cons Being a spreadsheet user, I would like to see more reports available in a excel-friendly format. Ncontracts has recently added some new functionality for creating excel-friendly reports, therefore the company seems to be listening to their customers regarding this. As noted above, Ncontracts will build customized reports for their clients and while that has worked well, it would be better to have more standard tools available. #### Reasons for switching to Ncontracts Our previous system was perceived by users as very cumbersome and the results yielded little value for decision making. Our philosophy is that risk management should be focused on how to better achieve business objectives. We were looking for a company, not just a software, that shared this approach and could provide tools to better understand risk as we move forward with business objectives. Ncontracts was our choice for this. --- ### Bridging the gap - Overall rating: 5/5 - Reviewer: Michelle K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Onsemble has been very communicative and helpful. I love the support we receive from them, especially all of the webinars and trainings. It really helps bridge the gap between where our portal is today and where we want it to be. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Onsemble has helped our company feel so much closer and our communication has greatly increased. All of our offices are spread across the west side of our state, so it's easy to feel disconnected. This product has helped keep everyone on the same page and feel engaged. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are two of the best resources we could ask for! #### Cons The implementation of the product was a bit of a struggle because I'm such a visual person. I was the only person on my implementation team and it's been hard trying to bring others in after implementing it. I wish I would have seen live portals ahead of time during each beginning step, as well as I wish I had pushed to have more team members on my side implementing this. #### Reasons for choosing Ncontracts We felt we received more for our money with this product over others we were researching. We also felt like there was a lot more options as far as customization goes. We wanted to be able to make our portal unique to our needs and our company, which Onsemble helped us achieve, and helps us develop as we grow and change. --- ### Fast, reliable Contracts - Overall rating: 5/5 - Reviewer: Michael K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Streamlining our management tactics with structured and reliable digital forms has had a great impact on us. We have improved our start-to-finish times and our control on the information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros NContracts is fairly easy to use with template suggestions and a streamlined user experience. Everyone gets the same set up for vendor management, change management and risk management. #### Cons There is a bit of a learning curve and we wish their repository (historical contracts) were easier to search. --- ### Easy to Use - Overall rating: 4/5 - Reviewer: Bopha M. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered I generally have a good experience with this software and the support team. This software is a very easy to use product with many useful "ready-made" modules, and "drag-and-drop" features that are great for jumpstarting an intranet site. The "Customer Success Managers" and the customer service team are supportive, helpful and proactive when trying to assist their clients. However, while the software allows for a lot of control in some regard, it does not allow control in others; for example, the look and feel of certain modules cannot easily be modified. The ease of certain aspects of the software seems to limit control over other aspects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The drag and drop features are an incredibly useful feature. Many of the "ready-made" modules seem to be developed with "best practice" in mind and takes a lot of the work out when trying to rebuild an intranet site, especially for a novice (such as myself). The most recent software updates featuring "structures" have made modifications to the websites much easier as well. The software is continually being updated with its customer's feedback in mind. It can be setup to have access to active directory. This software allows for a lot of control and various ways to utilize its available features. #### Cons Certain aspects of the "look and feel" of the modules cannot be modified. For example, the font size of labels for sections of some modules cannot be changed. Parts of some modules seem outdated, for example the messaging board could be updated to have features such as "@" to tag a user. For some older modules, the look and feel seem outdated. The mechanism for the alerts features is not as easy to navigate as some of their other features. --- ### Great Support - Overall rating: 5/5 - Reviewer: Rebekah M. - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered We were trying to reduce paperwork and create a portal that was useful for every department in their everyday jobs, removing things off of network drives and organizing them in Onsemble. We love our new portal. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been Passageways customers for more than 10 years now and recently revamped our internal portal with the most recent version of OnSemble. Our customer support representative was very helpful and we really felt like Passageways was as invested in this project as we were. They will often get on phone calls with us to resolve questions and issues same-day or within a few hours. We always felt like we were a priority to them. #### Cons OnSemble is really a blank slate - you can do almost anything with it. You really have to have a vision for what you want the site to be and how you want it to be organized in order to be successful with this product. If you do, it's really customizable. If not, you can certainly have Passageways assist you in designing something, but you really have to know what you want and how you want it to be organized for your organization. #### Vendor response Thank you for taking the time to review OnSemble! I'm glad to hear how it's improving communication across the board. If you ever feel like you are in need of additional training or have additional ideas you want to implement, let us know! Replied September 2019 --- ### Outstanding Customer Service - Overall rating: 5/5 - Reviewer: Ryan P. - Industry: Banking - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We want to use the intranet portal to connect with our employees across San Antonio, provide support and answers to their member service requests, and show how their roles tie into our larger mission as a credit union. OnSemble has allowed us to do that. We have all of our resources and procedures posted in a searchable format. We highlight recognition and team photos to help everyone feel the "team" environment, and offer opportunities to participate in community events. The OnSemble portal has been a key part to delivering on these goals, and the team at OnSemble was incredibly supportive to us making this possible! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is the outstanding customer service behind the software. The people at Passageways go above and beyond to help you and make sure that you're happy. We have been long-time customers and they went out of their way to help us with a re-design of our portal, asking nothing in return. I am new to my role and I had not worked with them before, but they didn't mind my endless amount of questions! They were truly on our side and wanted the project to succeed. #### Cons Nothing! I can't think of one thing I do not like... #### Vendor response Thank you for taking the time to review OnSemble! I'm so glad things are going well for you. I will definitely pass along the great feedback to our Customer Success and Support teams as well. Replied September 2019 --- ### You get More than what you pay for with Ncontracts. - Overall rating: 5/5 - Reviewer: Jamie K. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great vendor to work with. Has helped with more than we could have expected. Always willing to answer questions about the software or make necessary enhancements. We started using just Nvendor about 10 years ago and has now turned into pretty much the whole suite of products. We also used QuestSoft for Fair Lending, CRA, and HMDA, which was recently acquired by Ncontracts. That vendor was also great to work with. But the future abilities that they have in the works for those products is going to be great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use with the software and ability to integrate with what we currently use. Training is top notch, but it helps that the software is user friendly. #### Cons The only downfall that we are having is the single sign-on. We are still having trouble implementing that piece into our intranet to get the Complaint button to work. --- ### Best customer support - Overall rating: 4/5 - Reviewer: Amber H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Our employees now say they feel like they have a state-of-the-art intranet. They started using it so easily from day 1. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Honestly, intranet software is funky. It's all funky. Some of it's funkier than others, and I would say OnSemble is an acceptable level of funkiness. What REALLY makes the difference is your Customer Support Manager and the tech support team. They are good, kind people who truly want to make the product work for you. They work so hard to make you happy and they are a joy to go through this beast of a project with. That's why I would choose OnSemble again. This is my 4th intranet relaunch project, so I know what I'm talking about. #### Cons Some modules are built in a way that doesn't make sense from a user or author perspective, and you have to do some workarounds to get them to work "normal." I made a bunch of feature requests and am confident Passageways is working to improve their product. --- ### Intranet Portal Review - OnSemble - Overall rating: 5/5 - Reviewer: Erin M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered I've been working with OnSemble for about 4.5 years. I've learned a lot about development and collaboration and have seen the platform change and improve year after year. Passageways is dedicated to providing the best product and is always making changes to their software to support the needs of their clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software allows us to create and maintain an engaging usable intranet portal without hiring outside programmers or spending excessive time trying to figure out what we are doing. The end result is a professional, functional and aesthetically stunning intranet that is easy to use. #### Cons Because we house it on our internal server, some changes require a phone call to customer support and scheduling access to our server, however that is not the norm if you're not hosting it yourself. #### Vendor response Thank so much for taking the time to review OnSemble! We are thrilled you are enjoying it and that it's helping your team so much. Replied September 2019 --- ### Almost everything you need in an intranet - Overall rating: 5/5 - Reviewer: Andrew B. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered We have most of our company documents centrally located now, and departments are able to manage their own content, rather than channeling all requests through a single point of contact. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There are several modules that are available for you to make your intranet as simple - or complex - as you need it to be. The portal flexibility is helpful. #### Cons Some of the modules may be too simple, or not fully customizable in the ways you expect - but Passageways Support and Consulting are available to help craft solutions that fit your needs. #### Reasons for choosing Ncontracts We had experience using Passageways' board portal solution, OnBoard, and were pleased with how it worked compared to our previous board portal solutions - so when the time came to redesign our intranet, we transitioned towards their employee portal. --- ### Easy to use product, with exceptional customer support! - Overall rating: 5/5 - Reviewer: Shane K. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered The OnSemble software and team have been a very large part of my job day in and day out. From the software itself, to each and every OnSemble employee, I couldn't be happier! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is very easy to use, and for those areas where I may be unfamiliar, OnSemble provides ample support documentation and videos. #### Cons If I had to list one thing, it would be that some of the features were difficult for me to figure out at first (basic portal page editing). However, I was then introduced to the OnSemble support site, where I was able to find answers to my questions very quickly and efficiently! #### Vendor response Thank you for taking the time to review OnSemble! I am so glad that ease of use is really coming across, and it's great to see that you found our Resources section to help you. If you ever need anything, your Customer Success Manager is always there too. Replied September 2019 --- ### Love everything about Ncontracts! - Overall rating: 5/5 - Reviewer: Cheree P. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend Ncontracts to anyone. Nvendor and Ncontracts are very easy to use and can utilized as much or as little as you like and still be extremely effective. We love having all of our vendor information and due diligence in one easy place that all contract administrators have access to. Any vendor updates flow over to our Business Continuity Plan in Ncontinuity, so our BCP always has the most recent vendor contact information. We upload an employee data report monthly, so the BCP is always current with our call lists and crisis teams. During the past year with COVID and wildfires in CA, Ncontinuity has been invaluable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our bank has used Ncontracts for over eight years. We absolutely love the executive critical vendor summaries in Nvendor, most especially the SOC Report summaries. We start with those summaries and add our CUEC responses. Auditors and regulators love them! #### Cons Our least favorite feature of Ncontinuity is the difficulty of updating our information and then printing the final Business Continuity Plan. It has taken a lot of practice, but we are getting there. #### Reasons for choosing Ncontracts We liked the contract review and the vendor due diligence executive summaries. #### Reasons for switching to Ncontracts Ncontracts acquired Scout. ## More reviews [Next reviews](https://www.softwareadvice.com/risk-management/ncontracts-profile/reviews/?page=2) --- Ncontracts Reviews, Pros and Cons - 2026 Software Advice