Risk Ledger has been such a wonderful product to use. The dashboard and the team behind the product are superb. All questions are answered quickly and any issues flagged are quickly looked into. The visualisation is amazing and helps when working with others to show the impact of the tool and how simple it is to open discussions to resolve issues both with the product or those you connect with is so helpful.

The ease of use - the clarity of the dashboard and how simple it is to set all the policies. This is such a great way to be able to quickly identify areas and criticality

It would be great to be able to segregate the policies a little more - breaking down to services etc.

Before we selected Risk Ledger, we had reviewed numerous companies' who provided software and applications to help us with our overall risk and compliance. Our aim was to simplify the tracking of our third party IT companies and remove the need to rely on completing multiple spreadsheets and tasks lists for both us and our suppliers. When we signed with Risk Ledger they were a fledgling company and we could see the potential they had and felt that we could expand and increase our areas of risk and compliance as they also grew and improved the system. Which they have done. We continue to have regular calls and communication with them and it is always a two way conversation on what we've done and how they can and are continuing to improve their system.

We originally decided to go with Risk Ledger, as the system was not over complicated to use but still provided all the requirements for information governance and regulatory frameworks. It could be used either by multiple people or a single user, without it being cumbersome and time consuming if part of an existing job role.

As new suppliers are continually being added to the platform, it would be good to have list of 'newly' added companies, to see if there are any which may also be new suppliers to us. Currently, we need to scroll through the list of all suppliers

quite straightforward, and pre-populated the questions

not much flexibility to alter the questions, no tailor-made features

The entire supplier assurance experience with Risk Ledger has been great and very efficient in terms the time taken to respond to the survey and follow up points. The interface is clean and easy to use, with questions separated out very well. The customer care team are exceptional and respond very quickly to asks for support. I have had several meetings with staff wider in Risk Ledger and they are a pleasure to work with,

The platform is very intuitive to use, with the support of their fantastic customer care team its easy to get the most from Risk Ledger. The format of the questions are easy to follow, respond to and attach evidence where required. Any following risk management is incorporated into the portal, meaning you don't have long drawn out email conversations. The conversation is pinned to a specific element of the survey. I've found the follow up support from customer care to be far above and beyond suppliers I have worked with in previous roles, great people to work with.

When reviewing and updating responses the view will default to the next unanswered question, meaning you have to scroll back to the point where you were conducting the review. Clearer distinction to indicate which view you are in would be great, supplier or client.

We are very positive to the system instead using excel sheet’s

Easy to use

Easy to learn